To rebook your planned holiday between 14 March and 1 June 2020 to another date, you can apply for a recreation voucher to the value of the holiday price you have already paid. You will be sent the voucher by e-mail within a fews weeks. You do not need to take any additional steps while waiting for your voucher. After receiving the voucher, you can make a new booking yourself.
The leisure voucher will remain valid for a period of 12 months from the original date of arrival. So within 12 months of your original date of arrival, you book a new trip with an arrival date before 30 September 2021. The e-mail clearly describes how you can redeem your leisure voucher.
We are hard at work preparing your voucher. In order to reduce the pressure on our telephone lines, you will help us and other guests by refraining from contacting us in the meantime. Once you have received the voucher, if you still have any questions, you can of course contact us.
- has your holiday booking already been changed to a new date?
- have you meanwhile cancelled your holiday?
Then you can still request a recreation voucher here to the value of the holiday price you have already paid.