My Roompot provides access to your account: a personal online environment where you can easily arrange holiday affairs up until 1 day before your arrival date. Here, you can check your holiday details, change them or book useful extras. You can also see here whether you still have amounts that need to be paid. Payments can be made via My Roompot as well.
Naturally, you are not obliged to take advantage of My Roompot. However, it is an easy, quick and secure way to check your holiday details.
Go to My Roompot and click on 'New My Roompot user'. Fill in your email address here and we will email you your password as soon as possible. Make sure to use the same email address that you filled in when you booked your holiday. Our system will only recognise that email address.
There are several possible reasons for this problem. Please get in touch with our Guest Service. They can find out what the exact cause is.
Go to My Roompot and click on Forgot password? Fill in your email address here and we will email you your password as soon as possible.
Check whether you filled in the same email address that you used when you made the booking. Our system will only recognise that email address. Also remember that you can only log in or ask for a new password for My Roompot if you have an active booking. When your holiday stay is over, we remove your email address from the database. You can then no longer log in or ask for a new password until you make a new booking in future.
Every web page in My Roompot has a Log out link. If you click on this link, you will be logged out.
No, it will not be deleted, but it will be inactive until you make a new booking. Once you make a new booking, you can use the same login details to access it.
You can make changes to personal details in your Roompot account on My Roompot under My details. For the details that you wish to change, click on Change.
To do so, please get in touch with our Guest Service. They can make the necessary changes and add guests or delete them from your booking.
To do so, please get in touch with our Guest Service. They will add your bank account or credit card number for you.
There are several possible reasons for this problem. If you made your booking with another holiday booking company, you will not see the booking in My Roompot. Please get in touch with our Guest Service. They can find out what the exact cause is.
The number of your holiday home will only appear in your Roompot account if your preference was related to its location in the park. This number will not be shown if the preference was related to special facilities in a holiday home.
No, bookings made with another holiday booking company will not appear in My Roompot. Any important information can be found in the confirmation email that you received after you made the booking.
For each holiday home mandatory additional costs apply. The additional costs vary per holiday home and can be found in the pop-up displayed with every price. No rights may be derived from these prices.