Request voucher

General information

Due to coronavirus, we have received many requests for changing holiday dates. To make things a bit easier for you, in collaboration with the sector association HISWA-RECRON, the leisure voucher was created. The leisure voucher is a voucher which can be used to book a new holiday and has the same value as the travel sum already paid by you. This way you can choose another time to enjoy your well-deserved holiday.

Also read the HISWA-RECRON conditions for the leisure voucher.

Redeem your leisure voucher

Have you received an email from us with a leisure voucher that you want to redeem? Below you will find a short explanation of how this works.

Open the email attachment
Copy the leisure voucher code
Click on the link where you can redeem your voucher code
Select the desired holiday park and accommodation and continue
A field where you can enter the code will appear
Paste your leisure voucher code here
Continue and confirm the booking
Your code is redeemed once your booking has been confirmed

Frequently asked questions

How long will the leisure voucher remain valid?

You can use the leisure voucher until December 31, 2024 to book a new stay with us.
Do I have to spend the whole amount of the leisure voucher at once? 

No, that is not necessary. You decide how you spend the value of the leisure voucher. If the cost of your new booking is less than the value of the leisure voucher, you will keep the remaining amount as a leisure voucher.

We therefore recommend that you keep the leisure voucher in a safe place.
What is the value of the leisure voucher? 

The value of the leisure voucher is equal to the travel sum you have already paid.

Example: If you have only paid your first deposit of EUR 100, you will receive a voucher worth EUR 100.  

You will find the value of the leisure voucher in the e-mail with the voucher and on the voucher page in My Roompot.
Can I use the leisure voucher for multiple bookings?

The leisure voucher has the value of the travel sum already paid and does not need to be spent at once. You can indeed use the leisure voucher for multiple bookings, or for a restaurant cheque at the park.
I want to redeem (the balance on) my leisure voucher, how do I do that?

You can request a payout in My Roompot.
When will my leisure voucher funds be refunded?

If you have requested a refund, we will refund the amount within one month.
Can I give the leisure voucher to someone else?

No, this is not possible. The leisure voucher is in your name. So you have to use the voucher yourself when making a new booking.
I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 

If there is any credit remaining on your leisure voucher, you will have received an email after using the voucher to make your booking. You can consult this email for the voucher code and remaining credit on your leisure voucher. You can also find the remaining credit on your leisure voucher in My Roompot, when a new booking is made, or when extras are booked. If you can't find the e-mail and don't have My Roompot, please contact our Guest Service.
I have lost my leisure voucher. Can I get a new one?

You can find your leisure voucher on the voucher page in My Roompot. Don't have My Roompot? Then please contact our Guest Service. We will gladly provide you with the leisure voucher again.
I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?

Yes, you can. If you book extras via My Roompot, the (balance of the) amount of your leisure voucher will first be settled by default. If the amount on your voucher is too low, you will pay the rest.
Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 

You can use the Holiday Gift with the leisure voucher. Contact our Guest Service to help you with this.

See all frequently asked questions

Request voucher

General information

Redeem your leisure voucher

Frequently asked questions

How long will the leisure voucher remain valid?

Do I have to spend the whole amount of the leisure voucher at once?

What is the value of the leisure voucher?

Can I use the leisure voucher for multiple bookings?

I want to redeem (the balance on) my leisure voucher, how do I do that?

When will my leisure voucher funds be refunded?

Can I give the leisure voucher to someone else?

I have already partially used the leisure voucher. Can you tell me how much credit is left on it?

I have lost my leisure voucher. Can I get a new one?

I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?

Can I use a Roompot Holiday Gift together with the leisure voucher for a booking?

Do I have to spend the whole amount of the leisure voucher at once? 

What is the value of the leisure voucher? 

I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 

Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 