Service & Contact

Due to the transition to a new website and system, some guests may temporarily be unable to see their booking in the My bookings section. There are several possible reasons for this:

- First, check that you are on the correct website. Did you book with a Landal park? Then go to the My bookings page on landal.com. Did you book with Roompot? Then go to My bookings on roompot.com.
- Have you logged out and logged back in? In some cases, logging back into your account will resolve the issue.

Still unable to view your booking? Please fill in the form ‘I cannot see my booking’ and provide your email address and booking number. We will be happy to help you and will contact you as soon as possible.

The addresses of the parks can be found on the applicable park page under ‘Information’.

That depends on when you book. Are you booking more than 56 days in advance? Then you can choose:
* Pay the entire amount in one go (within 14 days of booking), or
* Pay 50% and the rest no later than 56 days before arrival.

If you don't make a choice, we will automatically put your payment on deposit. Would you still like to pay in one go? You can always do this via My bookings. You will then no longer be able to switch to paying in instalments.

Booking within 56 days of arrival?
Then you are required to pay the entire amount in one go, either immediately or within 14 days (depending on your arrival date). A deposit is no longer possible.

No, when you book, you pay the lowest price at that time. If we offer a holiday accommodation later with a bigger discount, the lower price does not apply to bookings that have already been made.

We are sorry to hear that you are not satisfied. Please report your complaint to us so that we can work with you to find a solution. After all, you want to enjoy your holiday together.

I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our complaint form. We will look into your complaint and always send you a response.

I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.

Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.

I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.