10 questions found for "4camping sk"

When using the digital key, I keep on seeing my PIN. What is wrong?
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
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How do I use the digital key?
Make sure you are logged into the app with the account you used to make your booking and that you are standing at the door of your holiday accommodation. On the app's home screen, you will see an orange button to open the door. You can also press the key icon at the top of the screen. Make sure you have an internet connection and that Bluetooth and location services are enabled. If a setting is missing, the app will ask you to activate the function.
To unlock the door, swipe. The door will open as soon as you hear a short beep. You may also hear the lock mechanism opening. After 10 seconds, the door will lock again automatically.
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I own a holiday accommodation. Where can I turn with any questions?
You will find a lot of information on eigenaren.roompot.nl, such as the details of your property and answers to frequently asked questions. Prefer personal contact? Then contact the owner service department via eigenarenservice@roompot.nl or +31 (0)88 - 1450450. They can be reached from Monday to Friday between 8.30 a.m. and 5 p.m.
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Where can I find important telephone numbers during my stay?
Important phone numbers for your park can be found in the app, under Contact the reception. Is your park not in the app? Ask for the phone numbers at reception. At some parks, there is a list of all important phone numbers outside reception.
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May I barbecue during my stay?
You can have a barbecue at all our holiday parks and campsites. Of course, only outside at your own holiday home, and with a bucket of water at hand. Open fires are prohibited in thatched roofed holiday accommodations. However, an electric BBQ is permitted. This also applies to some parks in the woods. If in doubt, ask at the Service point. Barbecuing is not allowed on the balcony of a hotel room or apartment.

During extreme drought or strong winds, a holiday park or campsite may temporarily decide not to allow barbecuing.
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Is free Wi-Fi available in my holiday accommodation?

This varies per park and per holiday home. Free wifi can be found under Good to know on the Parkinfo page of your park and under All features on the page of your holiday home.

Most parks offer free wifi. Often you have to log in. The wifi code can often be found on a kitchen cabinet or on the start screen of the television. We always mention where you can find the code in the app. Are you staying at a campsite? Then you can ask for the Wi-Fi code at reception.

In some cases, you have to pay for wifi. The costs differ per park.

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What does the final clean entail?

The final cleaning is a thorough cleaning of the entire holiday accommodation. This is in addition to what you would normally do to leave your accommodation tidy upon departure. We will do the final cleaning if it is included or if you book it as an extra. You can also do the final cleaning yourself, in which case we ask you to clean the following:

  • Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
  • Furniture and utensils: wipe and dry
  • Toilets: toilet pan, tiles, door, wash basin and tap
  • Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
  • Floors: vacuum and mop all rooms in the accommodation
  • Windows and doors: wipe and dry
  • Sauna: empty the water bucket and clean the seats, floor and door
  • Patio: wipe, dry and stack the patio furniture
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Where can I rent a bicycle?
Most parks have bike rental services. You can check whether this applies to your booked park on the Facilities page of the park.

Prices
Bicycle rental prices and the range of bicycles available vary per park. Unisex city bikes and children's bikes are available everywhere. Some parks also rent electric bikes, e-choppers, fun bikes and/or trailer bikes. The range and rates per park can be found in our app. Not all parks are listed in the app.

Reservations
To ensure that a bike is available when you need it, it is best to reserve in advance. You can do this at the bike rental desk and at the reception desk at the park, and in some cases also online via My bookings.
Is bike rental not listed? Please contact the reception desk. They will be happy to help you with your reservation. You can find the contact details of a park on the park page under Park info.
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Where can I order rolls or breakfast?
Some parks have a mini market or supermarket where you can buy delicious fresh bread rolls. Sometimes you can even have them delivered. Ask reception about the options or check the app for your park under Food & Drink (not all parks are listed in the app).

 

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What are fun things to see and do nearby the park?
Take a look at Environment on your park page or in our app. Of course, you can also ask at the reception or the tourist office for advice for activities in the vicinity of the park.
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