28 questions found for "App"
Important phone numbers for your park can be found in the app, under Contact the reception. Is your park not in the app? Ask for the phone numbers at reception. At some parks, there is a list of all important phone numbers outside reception.
This varies per park and per holiday home. Free wifi can be found under Good to know on the Parkinfo page of your park and under All features on the page of your holiday home.
Most parks offer free wifi. Often you have to log in. The wifi code can often be found on a kitchen cabinet or on the start screen of the television. We always mention where you can find the code in the app. Are you staying at a campsite? Then you can ask for the Wi-Fi code at reception.
In some cases, you have to pay for wifi. The costs differ per park.
No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
Yes, you can bring your own gourmet set or (even more convenient) order a gourmet package in advance via My bookings. This package includes all kinds of delicious food and a gourmet set on loan. You can check whether you can order a gourmet package at your park in the app.
The address and all other contact details for the park can be found on the Information page for the park in question. You can also find all contact details in the app. Please note: not all parks are listed in the app.
Yes, it is safe to open the door using the app. You can only open the door of your cottage using your account. So you don't have to worry that someone else can enter your cottage using the Roompot app.
Yes, you can share the digital key. The key is available in the My Bookings section of the Roompot app, under the main booker's account. You will find the option to share directly below the option to open the door. The shared key is a link that you can forward via a message.
Remember that whoever you share the key with can open the door to your accommodation. So don't share it with just anyone!
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
It's a pity that the door cannot be opened using the app. You can also open the door with the PIN. You can also access the PIN using the digital key. Please note that the digital key is only visible from check-in time. The PIN also works only from this time. You will receive the PIN by e-mail at the latest 1 day before arrival. This e-mail also notes the check-in and check-out times.
If you close the door properly, it always locks automatically after 10 seconds. You can then open it again using either the digital key in the app or using the PIN. Even when using the PIN, the door will lock again after 10 seconds.
Make sure you are logged into the app with the account you used to make your booking and that you are standing at the door of your holiday accommodation. On the app's home screen, you will see an orange button to open the door. You can also press the key icon at the top of the screen. Make sure you have an internet connection and that Bluetooth and location services are enabled. If a setting is missing, the app will ask you to activate the function.
To unlock the door, swipe. The door will open as soon as you hear a short beep. You may also hear the lock mechanism opening. After 10 seconds, the door will lock again automatically.
To unlock the door, swipe. The door will open as soon as you hear a short beep. You may also hear the lock mechanism opening. After 10 seconds, the door will lock again automatically.
The current opening hours of the swimming pool can often be found in the app. If no opening hours are listed, please check with reception.
If a (digital) menu is available, you will find it in the app. Look under Food & Drink. Not all parks are listed in our app.
Some parks offer boat hire. You can find the relevant information in the Roompot app or on the park's facilities page under “Rental”. If you are staying in a water-rich area but there is no boat hire at the park, the reception staff can often recommend a good rental point nearby.
Some parks have a bowling alley. If this is the case, you will find this information on the Facilities page of the park, under Sports and games. You can also find this information in the app under Facilities.
Park restaurant reservations can be made either in the restaurant itself or at the Service point. Contact details of a park can be found on the respective park page under 'Park information'. Or, make your reservation online in our app. Not all parks are in our app.
That depends on the period for which you have booked. You can usually find the current opening hours in the app. If no opening hours are listed, please check with reception.
Some holiday homes have their own washing machine. You can see whether your holiday home has a washing machine under All features on the page of your holiday home. Some of our parks have a laundrette. You can see whether this is the case for your park on the Park info page of your park.
The costs can be found in our app under Facilities. Some parks require special laundry tokens. If this is the case, it will also be mentioned in the app.
The costs can be found in our app under Facilities. Some parks require special laundry tokens. If this is the case, it will also be mentioned in the app.
Most parks have bike rental services. You can check whether this applies to your booked park on the Facilities page of the park.
Prices
Bicycle rental prices and the range of bicycles available vary per park. Unisex city bikes and children's bikes are available everywhere. Some parks also rent electric bikes, e-choppers, fun bikes and/or trailer bikes. The range and rates per park can be found in our app. Not all parks are listed in the app.
Reservations
To ensure that a bike is available when you need it, it is best to reserve in advance. You can do this at the bike rental desk and at the reception desk at the park, and in some cases also online via My bookings.
Is bike rental not listed? Please contact the reception desk. They will be happy to help you with your reservation. You can find the contact details of a park on the park page under Park info.
Prices
Bicycle rental prices and the range of bicycles available vary per park. Unisex city bikes and children's bikes are available everywhere. Some parks also rent electric bikes, e-choppers, fun bikes and/or trailer bikes. The range and rates per park can be found in our app. Not all parks are listed in the app.
Reservations
To ensure that a bike is available when you need it, it is best to reserve in advance. You can do this at the bike rental desk and at the reception desk at the park, and in some cases also online via My bookings.
Is bike rental not listed? Please contact the reception desk. They will be happy to help you with your reservation. You can find the contact details of a park on the park page under Park info.
You will find all the facilities on the park's page.
App
The facilities can also be found in our app, which contains many of our parks. Download the app for all the useful information during your holiday, like special offers in the park restaurant or the opening hours of the swimming pool.
Some parks have a mini market or supermarket where you can buy delicious fresh bread rolls. Sometimes you can even have them delivered. Ask reception about the options or check the app for your park under Food & Drink (not all parks are listed in the app).
You can find the contact details for a park on the relevant park page under Park info or in the app under Contact reception.
You can find the park map on the park page and in our app under "Always useful."
Take a look at Environment on your park page or in our app. Of course, you can also ask at the reception or the tourist office for advice for activities in the vicinity of the park.
In many cases, you will find the telephone number of the nearest general practitioner, vet, dentist and hospital in the app under Important telephone numbers. Select the correct park in the app and click on Contact reception to find the telephone numbers.
Booking a Roompot or Landal park is also possible without an account. However, without an account you cannot view or manage your booking yourself. Also, you cannot use the services in the app during your holiday, as you have to log in to do so.
Send any items you have brought with you to reception and always inform reception in advance. You can find the contact details for reception on the website under Park info or in the app under Contact reception.