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107 questions found for "beach house s."

I already have a Roompot account, at a different e-mail address. Can I change it?
You can change the e-mail address for your Roompot account yourself in your account. We will then ensure that your bookings remain at that e-mail address.
Was this answer helpful for you? When will I know the number of my holiday accommodation?
You will see the number of your holiday accommodation in My bookings a week before arrival. The number is also listed on your travel information. You will receive this one week before arrival, by mail or by post. In very exceptional cases, it may happen that you end up in a different spot. If this is the case, you will always be informed accordingly.

If you want to be sure of a specific house number, you can specify your preference when booking. You will pay a surcharge for this. Here too, the following applies: in very exceptional cases, it may happen that you end up in a different house number. Should this be the case, you will always be informed accordingly.
Was this answer helpful for you? I have made a booking for a preferred holiday accommodation. Why don't I see the number of the preferred accommodation in my Roompot account?
Your holiday home number will only be shown if you have made a preferred booking on a specific house or plot number. But not if you have made a preferred booking in relation to the park location or special holiday home facilities.
Was this answer helpful for you? What is a preferential booking?
When making a preferred booking, you can indicate one or more preferences. For example, a specific location or house number, a particular location in the park or several holiday homes next to each other. Special requests for your holiday accommodation also fall under preferences, such as pet-free, with a dishwasher, bathtub or sauna. Which preferences require an additional charge and which do not varies per park. The amount of the surcharge will appear automatically during the booking process. If you select multiple paid preferences, you will only pay the surcharge once.
Was this answer helpful for you? Can I add a preference to my booking afterwards?
When booking, you can indicate your preference for a specific house number or a particular facility. For example, a pet-free stay or a specific location. Sometimes there is an additional charge for this. If you want to change your preference after booking, or specify a preference you hadn't previously indicated, our Guest Services team will be happy to help. Preferences are always subject to availability, so in some cases you may be accommodated in a different location. If this is the case, we will always inform you.
Was this answer helpful for you? At what time must I leave my holiday accommodation?
The exact arrival and departure times of your chosen holiday accommodation can be found at the bottom of your accommodation's page. You can also find the times in step 1 of booking, under your dates. These times also appear in the travel info you will receive about a week before arrival. Usually you have to leave the accommodation at 10 am. You do not need to vacant the camping sites until 11 am. Specific departure times for a park can be found on the applicable park page under ‘Information’.

Checking out
Ready to leave? Close the door behind you, and leave the key card in the mailbox at the park exit. Do you have a key? Please drop it off at the Service point.
Was this answer helpful for you? At what time is my holiday accommodation available?
The exact arrival and departure times for your chosen holiday accommodation can be found under Arrival & Departure on the Park Info page. You will also find the times in step 1 of the booking process, next to the dates. In addition, the times are listed in the travel information you will receive approximately one week before arrival. Most holiday accommodations are available from 4 p.m. Most camping pitches are available from 1 p.m.

Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.

Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the options in My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.

Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
Was this answer helpful for you? What time will my campsite be available?
You will find the exact arrival and departure times for your chosen campsite at the bottom of the campsite's page. You can also find the times in step 1 of booking, under your dates. These times also appear in the travel info you will receive about a week before arrival. Most campsites are available from 13:00 onwards.
Was this answer helpful for you? Where can I check in if the reception is closed?
If you have a PIN code or key card for your accommodation, you do not need to check in at reception. You can arrive at the park at any time.

If you do not have a PIN code or key card and expect to arrive after reception closing time, please discuss this with reception in advance. They will be happy to help you with an alternative. Contact details and opening hours of the reception can be found on the relevant park page under Park Info.
 

Have you arrived unexpectedly after the reception has closed? Please report to the park's intercom or call the emergency number on the reception door.

Night-time
Between 11 p.m. and 7 a.m., quiet hours are in effect at the park. You will not be able to drive into the park during this time. Of course, it is possible that you may arrive unexpectedly during these hours. In that case, please take only the essentials from your car and walk to your holiday accommodation.
Was this answer helpful for you? When will I know the number of my holiday accommodation?
You will see the number of your holiday accommodation in My bookings a week before arrival. The number is also listed on your travel information. You will receive this one week before arrival, by mail or by post. In very exceptional cases, it may happen that you end up in a different spot. If this is the case, you will always be informed accordingly.

If you want to be sure of a specific house number, you can specify your preference when booking. You will pay a surcharge for this. Here too, the following applies: in very exceptional cases, it may happen that you end up in a different house number. Should this be the case, you will always be informed accordingly.
Was this answer helpful for you? When and how do I get the PIN, key or keycard for my holiday home?
If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the reception.

Key
If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the reception when you check in.

Opening hours reception
Further information about check in and the reception opening times can be found on the applicable park page under ‘information’. If you will be arriving after the reception opening hours, please get in touch beforehand to discuss the key collection procedure.
Was this answer helpful for you? Is it possible to arrive on another day than is indicated online?
You can always arrive later than the arrival date you booked. Leaving earlier is also possible, of course. The price remains the same in both cases.

Arriving earlier than booked? Please contact our Guest Services to discuss the options.
Was this answer helpful for you? What should I do if I arrive later than anticipated?
Traffic jams or other unexpected circumstances may delay your arrival. No problem! Take a look at the reception opening times. If you will be arriving just before or after the reception opening times, please call the staff so they are aware of this. They will also make arrangements with you on key collection, if applicable to your accommodation.
Was this answer helpful for you? Can I request a more thorough allergy check of my holiday home?
Yes, you can. Please state the allergies you would like us to check for in the comments field of your booking at the time of making your booking. Please contact the park's reception too, so we can discuss your requirements with our cleaners. Thus, we will be sure to meet your expectations!
Was this answer helpful for you? Does Roompot have suitable holiday accommodation for persons with disabilities?
Yes, we have. At some of our parks, you will find adapted holiday accommodations. This could include an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the filter Suited for disabled. The adjustments vary according to type of home and park.
Do you need extra care and/or equipment during your holiday? Please contact our Roompot Care department on + 31 (0)113 374 500 or fill in the form on our (Dutch) contact page. Moreover, Roompot Care's staff will be happy to help you find a suitable destination!
Was this answer helpful for you? Are any more photographs available of the holiday accommodations?
We want to give you as clear a picture as possible of all our parks and holiday homes. We therefore always post all available information and photos online. So there are no more photos available than there are on the website.
Was this answer helpful for you? Are there child-friendly holiday homes?
Yes, we have bungalows, villas and chalets that are child-friendly. They include a cot, playpen, baby bath, stair gate and sometimes even a wagon. In some accommodations, these are standard, while in others you can book them separately. If your accommodation has children's facilities, you will find this on the accommodation page under All features.
Was this answer helpful for you? Where can I turn with a complaint about my stay at Roompot if I made my booking elsewhere?
We are sorry to hear that you are not satisfied with our services. Even if you booked elsewhere, you can still submit your complaint to us. Please report your complaint within two weeks of your return using our complaint form. Please include your complaint, booking number, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
Was this answer helpful for you? I have a complaint. Who can I approach?
We are sorry to hear that you are not satisfied. Please report your complaint to us so that we can work with you to find a solution. After all, you want to enjoy your holiday together.

I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our complaint form. We will look into your complaint and always send you a response.

I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.

Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.

I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.
Was this answer helpful for you? If Roompot becomes “Landal”, why do I have to log into “My Bookings” on the Roompot page?
For now, roompot.nl and landal.nl both continue to exist, with two underlying My Environments as well. To view and manage your Roompot booking, go to My bookings on the Roompot page. If you have booked at a Landal park, go to My bookings on the Landal page. Fortunately, from today you can log in with the same details. In time, we will bring this all to one system, but we will also do that step by step.
Was this answer helpful for you? Why can't I find my most recent booking in my Roompot account?
This can have several reasons. Our Guest Service will be happy to solve this for you. Please contact us.
Was this answer helpful for you? How do I change personal details, such as my name, date of birth, address or email address?
You can easily change your personal details yourself in your account. Click on the account icon at the top of the page and then on My details. Then click on Change under the details you want to change. Update the details and click on Update.
Was this answer helpful for you? Why do I get an error message when requesting a new password?
We may not recognise your e-mail address. You can only request a new password for the e-mail address associated with your booking. Are you sure your e-mail address is correct, but the error message keeps appearing? Please contact our Guest Services. They will see how they can resolve this with you.
Was this answer helpful for you? I have made a booking for a preferred holiday accommodation. Why don't I see the number of the preferred accommodation in my Roompot account?
Your holiday home number will only be shown if you have made a preferred booking on a specific house or plot number. But not if you have made a preferred booking in relation to the park location or special holiday home facilities.
Was this answer helpful for you? Do I need an account on My bookings?
It is not mandatory to create an account for My bookings, but it is very useful. For example, you can quickly and securely view your travel details, pay for your holiday and book extras. You can even change your travel companions or the date of your holiday.
Was this answer helpful for you? How do I log into my Roompot account?
Log in with the email address you used to make your booking and your password. Forgot your password? Click on Forgot your password and enter your email address. Don't have an account yet? Go to My bookings, log in with your email address and click on Create account. In both cases, enter the email address you used to make your booking. You will then receive an email explaining how to set up a new password or create one. You can only create an account on My bookings if you booked your stay directly with us.
Was this answer helpful for you? Will My bookings be deleted after my holiday stay?
No, your My bookings account will remain active. You can always log in and view your previous bookings. When you make a new booking with the same email address, this booking will also be visible in My Bookings.
Was this answer helpful for you? Why do I see an error when requesting a new password?
We may not recognize your email address. You can only request a new password for the email address that comes with your booking. If you are sure the email address is correct, but the error message keeps appearing, please contact the Guest Service. They will help you solve this.
Was this answer helpful for you? I don't have an internet bundle on my mobile, what can I do?
No problem, we offer free Wi-Fi at many of our parks. So you can use the digital key after all!
Was this answer helpful for you? Can I open my accommodation with the digital key?
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Was this answer helpful for you? What is a key card and what do I use it for at the park?

When you have booked a stay at one of our holiday parks, you will often receive a keycard or an access code to the holiday accommodation. The key card offers various possibilities, depending on the park. For example, you can use the key card for access to the park and your holiday home. Check the Parkinfo for each park to see what possibilities your key card offers. If you need an access code for your holiday home, you will receive it by e-mail.

Was this answer helpful for you? I can't manage to open the door using the digital key, what should I do now?
It's a pity that the door cannot be opened using the app. You can also open the door with the PIN. You can also access the PIN using the digital key. Please note that the digital key is only visible from check-in time. The PIN also works only from this time. You will receive the PIN by e-mail at the latest 1 day before arrival. This e-mail also notes the check-in and check-out times.
Was this answer helpful for you? How do I lock the door again?
If you close the door properly, it always locks automatically after 10 seconds. You can then open it again using either the digital key in the app or using the PIN. Even when using the PIN, the door will lock again after 10 seconds.
Was this answer helpful for you? What types of beds can I expect to find in my holiday accommodation?
The type of bed may vary depending on the holiday accommodation. There are single beds, double beds, box-spring beds, and bunk beds. The type of bed in your holiday home can be found under the property’s features. Most accommodations have single beds that are 90 cm wide and 200 cm long.

If your accommodation includes the feature Extra long beds, then all beds in the property will measure 90 x 210 cm. All holiday accommodations are provided with single duvets and pillows.

Some properties come with a cot as standard. If this is the case, it will be listed under Children’s facilities. If no cot is available, you can often book a travel cot separately. This can easily be arranged via “My bookings”.
Was this answer helpful for you? Will bed linen be provided?
This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.

What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If bed linen is included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.

Bed linen
There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.

Adding a bed linen booking
You can add bed linen up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent bed linen at reception, subject to availability.
Was this answer helpful for you? Are kitchen towels provided?
This varies per holiday home. We differentiate between a towel package and a kitchen towel package. Kitchen towels are sometimes already included in the rental. In that case, 1 package of kitchen linen will be ready for you. The Kitchen Towel bundle includes 1 kitchen towel and 2 tea towels. If hand or kitchen towels are not included in the rental, you can always book them extra. You can of course bring your own towels and kitchen towels from home.

What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If kitchen towels are included, it will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.

Booking extra kitchen towels
You can add kitchen towels up to one day before arrival. This is easily done via My bookings. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent linen from the reception.
Was this answer helpful for you? How do I change my travel group in My Roompot?
You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

Pets
Adding or removing your own pets from your booking is not possible in My Roompot. Our Guest Service is happy to help you.
Was this answer helpful for you? Can I bring my pet on holiday?
Yes, in most cases. Your dog, cat or one of these caged pets is welcome at our holiday parks and campsites: rabbit, hamster, guinea pig, ferret, bird, mouse or rat. Reptiles are not permitted.

You can bring 1 or 2 pets in a part of our holiday homes. If it says Pets are welcome under the Amenities of your desired holiday home, it's okay. You can find these stays by checking 1 or 2 Pet(s) under Travel party at the top of your screen in the Search & Book.

Always indicate that you are bringing a pet when booking. With an online booking you do this in Step 1, Your travel party. Please contact our Guest Service to sign up for other pets or service dogs.

Do you want to add a pet to your travel group after booking? Please inform the Guest Service. They will help you look at the possibilities.
Was this answer helpful for you? Why can't I add a dog or other pet when I make a booking?
If you can't add pets while booking, there may be 2 reasons. Either your chosen holiday home is not suitable for pets, or there are no more holiday homes available of this type where pets are allowed.
Was this answer helpful for you? What are the additional expenses for bringing a pet?
For dogs and cats, you pay a surcharge per animal, per night. You don't have to pay a surcharge for other caged pets such as a bird, guinea pig, ferret, rat, mouse, or hamsters.

A complete cleaning is required for all animals, unless it is already included as standard in the price of your stay. If you are taking advantage of a promotion where the final cleaning is offered at an extra discount, you will pay the original amount of the final cleaning.

The amount of the pet surcharge and final cleaning fee depends on the park. You'll find these prices in your price summary when booking. You may bring a maximum of 2 pets per campsite to our campgrounds. At the campgrounds, you will pay a nightly surcharge for each pet.
Was this answer helpful for you? What are the regulations for assistance dogs?
For assistance dogs, the regulations are different from the ones for ordinary pets. Are all the holiday homes where pets are allowed, fully booked? Then your assistance dog is also welcome in a pet-free holiday home. For assistance dogs you only pay a compulsory final cleaning fee; the usual pet fee is waived.

To register your assistance dog, please contact our Guest Service.
Was this answer helpful for you? How can I make a booking for a longer period?
Landal Business Line assists business guests looking for temporary accommodation, including at Roompot parks. Please visit landalbusinessline.com for more information.
Was this answer helpful for you? I own a holiday accommodation. Where can I turn with any questions?
You will find a lot of information on eigenaren.roompot.nl, such as the details of your property and answers to frequently asked questions. Prefer personal contact? Then contact the owner service department via eigenarenservice@roompot.nl or +31 (0)88 - 1450450. They can be reached from Monday to Friday between 8.30 a.m. and 5 p.m.
Was this answer helpful for you? Do I have to pay tourist tax if I go on holiday in the municipality where I have my home?
No, you do not have to pay tourist tax in your own municipality. Please let us know if you are going on holiday in your own municipality. You can do this in the comments field when making your booking online or by informing reception or Guest Services. We will then ensure that any excess tourist tax is refunded to you after your holiday. You can find the contact details for a park via Park Info.
Was this answer helpful for you? Why has my deposit not been refunded or only in part?
The deposit or part thereof will usually be refunded within seven working days after departure. This is only possible if we have your bank account number. You can enter this in your account under My details.

It is also possible that you will only receive part of the deposit back, or nothing at all. This means that you did not leave your holiday accommodation in accordance with the rules. If this is the case, you will be notified. If you have not received a message from us but your deposit has not been refunded within 7 working days after departure, please contact the reception of the holiday park where you stayed. You can find the contact details of a park via Parkinfo.
Was this answer helpful for you? Can I pay with cash at the park?
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page. At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.

Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
Was this answer helpful for you? Can I pay with a credit card?
Yes, you can pay for your booking with a credit card. We accept Visa, Mastercard and American Express. At many parks, you can also pay with your credit card in restaurants, shops and bike rental shops. The credit card transaction will be charged immediately.
Was this answer helpful for you? Is it possible to request deferred payment or to pay in instalments?

No, this is not possible. If you book more than 70 days before arrival, you pay 50% within 14 days and the rest no later than 56 days before arrival. If your arrival is within 70 days, you pay the entire amount in one go. Unfortunately, it is not possible to pay in instalments.

Was this answer helpful for you? How can I pay for my booking?
We like to make it easy for you. That's why you can simply pay online immediately after booking or via My Roompot. You only need your own payment details, the rest has already been filled in. You pay for your holiday to Holiday-Services. That's the party processing the payments to and from Roompot. So you will see this name as the beneficiary.
Was this answer helpful for you? Am I required to make an advance payment?
That depends on when you book. Are you booking more than 70 days in advance? Then you can choose:
* Pay the entire amount in one go (within 14 days of booking), or
* Pay 50% and the rest no later than 56 days before arrival.

If you don't make a choice, we will automatically put your payment on deposit. Would you still like to pay in one go? You can always do this via My bookings. You will then no longer be able to switch to paying in instalments.

Booking within 56 days of arrival?
Then you are required to pay the entire amount in one go, either immediately or within 14 days (depending on your arrival date). A deposit is no longer possible.
Was this answer helpful for you? What are the rules and possibilities for paying?
You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.

Booking more than 70 days in advance?
Then you can pay in two parts:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival

Booking between 43 and 70 days before arrival?
Then you pay the full amount within 14 days.

Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.
Was this answer helpful for you? The number of guests will change during my stay. What should I do?
Are more people staying over? Please inform the Service point and pay directly for their stay. For guests you only have to pay the standard tourist tax. If there are other compulsory charges, such as bed linen, you will also need to pay this for your guests.
No more people may stay overnight than the number for which your holiday accommodation is suitable. Are fewer people staying over than you booked for? Please report this to the Service point during check-out. Overpayments will be refunded within 10 days.
Was this answer helpful for you? Can I bring my pet on holiday?
Yes, in most cases. At our holiday parks and campsites, dogs, cats, and certain caged pets are welcome — including rabbits, hamsters, guinea pigs, ferrets, birds, mice, and rats. Reptiles, however, are not permitted.

In some of our holiday accommodations, you are allowed to bring one or two pets. If Pets allowed is listed under All characteristics of your chosen accommodation, then pets are permitted. You can find pet-friendly options by visiting the Destinations page or by using the search function at the top of your screen. Under With whom?, simply add one or two pets to your group.

When booking, always indicate that you will be bringing a pet. If booking online, you can do this in Step 1: Your Travel Companion. To register assistance dogs, or pets other than dogs, cats, or ferrets, please contact our Guest Services Department.

Would you like to add a pet to your booking later? If so, please let us know by completing the form on our Service & Contact page. You’ll find it under Have any questions? — then click Pass on request, and choose the option Add or remove pet.
Was this answer helpful for you? May I take my pet with me to another country?
There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.

Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).

When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.

Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
Was this answer helpful for you? Is the use of a fire pit allowed?
The rules on the use of a fire pit vary from one park to another. The park reception will be happy to tell you more about this. In extreme weather conditions, like drought or high winds, rules on the use of a fire pit may vary.
Was this answer helpful for you? Can I add a camping cot?
Many parks allow you to book a camp bed. You can often also book a sheet set for the children's bed. You can do this when booking under Extras. Want to add a bed afterwards? This can be done up to 1 day before arrival via My bookings. The options for booking children's facilities can be found under Extras.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.
 
Was this answer helpful for you? What are the additional expenses for bringing a pet?
Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.

Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.

A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.

Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.

Campsite Rules
You may bring a maximum of 2 pets per camping pitch.

A surcharge per pet, per night also applies at our campsites.
Was this answer helpful for you? What types of beds can I expect to find in my holiday accommodation?
The type of bed may vary per holiday accommodation. There are single beds, double beds, box-spring beds and bunk beds. You can find the type of bed in your holiday accommodation under All features on the holiday accommodation page. Most accommodations have single beds that are 90 cm wide and 200 cm long. Does your holiday accommodation have the feature Extra long beds? Then all beds in the accommodation are 90x210 cm. All holiday accommodations have single duvets and pillows.

Some properties have a cot as standard. If this is the case, it will be indicated under “Children's facilities”. If there is no cot available, you can often book a camp bed. You can do this easily via “My bookings”.
Was this answer helpful for you? May I barbecue during my stay?
You can have a barbecue at all our holiday parks and campsites. Of course, only outside at your own holiday home, and with a bucket of water at hand. Open fires are prohibited in thatched roofed holiday accommodations. However, an electric BBQ is permitted. This also applies to some parks in the woods. If in doubt, ask at the Service point. Barbecuing is not allowed on the balcony of a hotel room or apartment.

During extreme drought or strong winds, a holiday park or campsite may temporarily decide not to allow barbecuing.
Was this answer helpful for you? Can I rent a barbecue?

You can rent a barbecue at some parks. Please contact the Service point to see if this is possible at your park. The phone number can be found on the applicable park page under ‘practical info’.

Barbecue package
Many of our holiday parks offer barbecue packages. In addition to meat, salads and baguettes, it also includes a disposable barbecue. It couldn't be easier! You can book a barbecue package on My bookings, up to a day before arrival. During your holiday, you can do so at the Service point. But be on time, barbecue packages can only be ordered up to a day before use.

 

Was this answer helpful for you? Do all of the holiday accommodations have parking spaces?
No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics  on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.

If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.

Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.

Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
Was this answer helpful for you? How many dogs or other pets are allowed in my holiday accommodation?
Most holiday accommodations allow 1 or 2 dogs or other pets. Can you add only 1 pet to your booking? Then unfortunately only 1 pet is allowed. If you are unable to add any pets, they will not be allowed.
Was this answer helpful for you? How many amps are available on my campsite?
The electricity connection varies by type of campsite and by park. The campsite page always indicates how many amps are available. Usually, this is 6 or 10 amps.
Was this answer helpful for you? Does my holiday home have air conditioning?
On your holiday home’s page, you can view a full list of available amenities. If the accommodation includes air conditioning, it will be listed under the General section in All Features. Need help using a device in your accommodation? User manuals for most appliances can be found at gebruikershandleiding.nl.
Was this answer helpful for you? May I receive visitors during my stay?
Yes, with pleasure! Don't forget to register your visitors at the reception beforehand.
Staying over is also allowed, as long as there aren't more people staying over than the number for which your holiday accommodation is intended. For guests you only have to pay the standard tourist tax. If there are other compulsory charges, such as bed linen, you will also need to pay this for your guests.
Was this answer helpful for you? What is the maximum number of guests in my holiday accommodation?
To ensure the safety and comfort of all guests, each holiday home has a maximum occupancy limit.
You can find this number at the top of the photo on your chosen accommodation’s page.

In some accommodations, it is possible to bring 1 or 2 babies (aged 0–2 years) in addition to the maximum number of guests.

Tourist tax also applies to babies.

Please inform us during booking if you plan to bring 1 or 2 extra babies.
This is important because not all accommodations have space for an (extra) baby bed.
Was this answer helpful for you? How much does the final cleaning cost?
The costs of the final cleaning vary per park and per type of holiday accommodation. Cleaning a large accommodation is more work and therefore often a bit more expensive. In many cases, the final cleaning is included. The costs of the final cleaning are then already included in the price.
Adding a final cleaning to your booking
If final cleaning is not included in your booking, you can book it immediately. You will find the option and costs under Extras. You can also book final cleaning after making your booking via My bookings. There you will also see the option and costs under Extras. If you do not book final cleaning, you choose to do the final cleaning yourself.

Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Was this answer helpful for you? What do I need to do before my departure?

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

  • Place the furniture in the same place as on arrival.
  • Place the bed linen and towels at the entrance door, inside a pillowcase.
  • Please empty the dishwasher and store the clean dishes in the cupboard.
  • Empty the bins and hand in your separated waste at our recycling centre.
  • Vacuum the floors.
  • Close the windows, turn off the lights and set the thermostat to 15 degrees.
  • Empty and sweep the open fire (if present).
Was this answer helpful for you? I have not received confirmation of my booking. What should I do now?
You will receive a confirmation of your booking at the email address you provided when booking. It is possible that this address is incorrect or that the confirmation has been sent to your spam folder. If this is not the case, please contact our Guest Services.
Was this answer helpful for you? Can someone else take over my booking?
No, that is not permitted. You may allow other people to stay overnight in your booked holiday accommodation, unless they are under the age of 21 or are staying for work purposes. Always provide the names and details of the people staying overnight to our Guest Services. Please note that the booking will remain in your name, so you will remain responsible.
Was this answer helpful for you? How can I make a booking for a longer period?
Landal Business Line assists business guests looking for temporary accommodation, including at Roompot parks. Please visit landalbusinessline.com for more information.
Was this answer helpful for you? What is a preferential booking?
When making a preferred booking, you can indicate one or more preferences. For example, a specific location or house number, a particular location in the park or several holiday homes next to each other. Special requests for your holiday accommodation also fall under preferences, such as pet-free, with a dishwasher, bathtub or sauna. Which preferences require an additional charge and which do not varies per park. The amount of the surcharge will appear automatically during the booking process. If you select multiple paid preferences, you will only pay the surcharge once.
Was this answer helpful for you? Why can't I add a dog or other pet when I make a booking?
If you can't add pets while booking, there may be 2 reasons. Either your chosen holiday home is not suitable for pets, or there are no more holiday homes available of this type where pets are allowed.
Was this answer helpful for you? What is the minimum age to make a booking?
The minimum age to book is 21 years. An older person cannot guarantee a travel group made up entirely of people under the age of 21. Each tour group must therefore consist of at least 1 person over the age of 21.
Was this answer helpful for you? Can I book extras once I have made my booking?
Yes, you can add extras to your booking in My Roompot up until the day before your arrival. Here you will find an overview of all available extras. You can also book extras during your stay at the Service point. Remember though that by booking extras in advance you can be sure they will be available.
Was this answer helpful for you? Does Roompot have suitable holiday accommodation for persons with disabilities?
Yes, certainly. Some of our parks offer holiday accommodations with modifications. These include a modified bedroom with high/low beds, an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the Accessible accommodation filter under Accessibility. The adaptations vary per type of accommodation and per park.

Do you require additional care and/or aids during your holiday? You can find out what options are available via Roompot Care. The Roompot Care staff will be happy to help you, including finding a suitable destination!
Was this answer helpful for you? What are the regulations for assistance dogs?
Different rules apply to assistance dogs than to regular pets. Are all holiday accommodations that allow pets fully booked? Then, as an exception, your assistance dog is also welcome in a pet-free holiday accommodation. For assistance dogs, you only pay a mandatory final cleaning fee; the usual pet surcharge does not apply.

To register an assistance dog, please contact our Guest Services.
Was this answer helpful for you? All prices include reservation costs
At Roompot we work with a calculation example. This example is based on the chosen accommodation, a certain number of persons and the chosen dates. In the pop-up you will see the total price if you come with a certain number of people, including all compulsory costs. The booking fee is always included in the total price. For a number of accommodations, other costs are also included in the total price. These include tourist tax, final cleaning or bed linen. In the pop-up which is shown with each price, you can see exactly which costs are included and which costs are excluded.
Was this answer helpful for you? Will I receive confirmation of my change?
Yes, if your booking changes, you will receive a new booking confirmation by email. For example, a change in the arrival or departure date of your holiday, the type of holiday accommodation, the park, travel group, preferences or extras. If only your personal details change, you will not receive a new booking confirmation. You can always find an up-to-date overview of your booking in My bookings. Handy!
Was this answer helpful for you? How do I cancel or change my booking if I did not make it via Roompot but via another holiday booking company?
You can cancel or change your booking through the holiday provider you booked with. Please contact them to find out how this works. The terms and conditions for changes or cancellations are determined by the provider themselves.
Was this answer helpful for you? Can I add a preference to my booking afterwards?
When booking, you can indicate your preference for a specific house number or a particular facility. For example, a pet-free stay or a specific location. Sometimes there is an additional charge for this. If you want to change your preference after booking, or specify a preference you hadn't previously indicated, our Guest Services team will be happy to help. Preferences are always subject to availability, so in some cases you may be accommodated in a different location. If this is the case, we will always inform you.
Was this answer helpful for you? Are costs charged if I change something in my booking?

Changes are always free of charge. If you change your booking within 24 hours of making it, we will refund any price difference within 10 days. You can also change your booking up to 28 days before arrival. Please note the new price: if it is higher, you will pay the difference at the time of the change. If your new holiday is cheaper than your original booking, the original price paid will remain valid. This is in accordance with our General Conditions.

Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will then receive an amended invoice. Any refunds will be deducted from your deposit after your stay.

Was this answer helpful for you? What are the terms and conditions of my cancellation insurance?
We offer cancellation insurance in collaboration with insurance company a.s.r. If you have taken out cancellation insurance with us, please read the policy conditions carefully. This way, you will know exactly what is and is not covered.

Do you have cancellation insurance, but did you not take it out through us? Then check the website of your insurer for the conditions.
Was this answer helpful for you? How can I cancel a booking that someone else made under my name?
Can you log in to the account with which the booking was made? Then you can easily cancel the booking yourself via My Bookings, provided that the arrival date is not within 28 days. Is the arrival date within 28 days or are you unable to log in to the account? Then please contact our guest service. Please note that cancellation is not free of charge in all cases, so check the cancellation conditions of your booking carefully before cancelling.
Was this answer helpful for you? I'm sick. Can I cancel my holiday?
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.

Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
Was this answer helpful for you? I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?
We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).
Was this answer helpful for you? May I use the park facilities if I am not spending the night?
Of course, you are very welcome. Some facilities are subject to a charge. Guests staying overnight at the park always have priority during busy periods. For more information, please contact reception. You can find the contact details for each park on the Park Info page.
Was this answer helpful for you? Are there swimwear days at the saunas and wellness centres?
This varies per location.

Thermaalbad Arcen has swimwear days in the saunas every Wednesday, Friday and every first weekend of the month. Swimwear is always compulsory in the thermal baths at Arcen, even on non-swimwear days.

Wellness & Beauty De Parel has a swimwear day every second and fourth Tuesday of the month from 10 a.m. to 5 p.m., and every first and third Tuesday of the month is Ladies' Day from 10 a.m. to 5 p.m. There is no special day on the fifth Tuesday of the month.

Please note: Wellness & Beauty De Parel is closed until further notice.
Was this answer helpful for you? Can I charge my electric car at the park?
Some of our parks have charging stations so you can charge your electric car during your stay. You will need a charging card for this. You can see whether there are charging points at your park under Park info on your park's page.

Are you still looking for a suitable holiday park? On our destinations page, you can filter by Electric car charging station under Accommodation in the Features section. Some of our holiday homes have a private charging point at the accommodation.
 
Was this answer helpful for you? Is there a bowling at the park?
Some parks have a bowling alley. If this is the case, you will find this information on the Facilities page of the park, under Sports and games. You can also find this information in the app under Facilities.
Was this answer helpful for you? I'm not staying at your park. Can I still come and swim?
You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.
Was this answer helpful for you? Where can I do the washing?
Some holiday homes have their own washing machine. You can see whether your holiday home has a washing machine under All features on the page of your holiday home. Some of our parks have a laundrette. You can see whether this is the case for your park on the Park info page of your park.
The costs can be found in our app under Facilities. Some parks require special laundry tokens. If this is the case, it will also be mentioned in the app.
Was this answer helpful for you? Where can I rent a bicycle?
Most parks have bike rental services. You can check whether this applies to your booked park on the Facilities page of the park.

Prices
Bicycle rental prices and the range of bicycles available vary per park. Unisex city bikes and children's bikes are available everywhere. Some parks also rent electric bikes, e-choppers, fun bikes and/or trailer bikes. The range and rates per park can be found in our app. Not all parks are listed in the app.

Reservations
To ensure that a bike is available when you need it, it is best to reserve in advance. You can do this at the bike rental desk and at the reception desk at the park, and in some cases also online via My bookings.
Is bike rental not listed? Please contact the reception desk. They will be happy to help you with your reservation. You can find the contact details of a park on the park page under Park info.
Was this answer helpful for you? Where can I find out about the park facilities?
You will find all the facilities on the park's page.

App
The facilities can also be found in our app, which contains many of our parks. Download the app for all the useful information during your holiday, like special offers in the park restaurant or the opening hours of the swimming pool.
Was this answer helpful for you? Where can I order rolls or breakfast?
Some parks have a mini market or supermarket where you can buy delicious fresh bread rolls. Sometimes you can even have them delivered. Ask reception about the options or check the app for your park under Food & Drink (not all parks are listed in the app).

 

Was this answer helpful for you? Can I fish at the park?
You can find out whether there are fishing opportunities at the park under Facilities on the page for your park. Look under the heading Sports and games or under Everything at a glance under the heading Water sports. You can also filter the destinations page to show parks with fishing opportunities. You will find this in the filter options under Park under Activities.
Was this answer helpful for you? Can I have a delivery made at the park where I am staying?
Packages can be delivered (and picked up) at the reception during opening hours. Please always inform the reception in advance.
Deliveries of groceries and takeaways are not allowed on the park. Some of our parks have their own delivery service. You may of course make use of this.
Was this answer helpful for you? Can I enter and leave the park by car whenever I want?
At most parks, you can enter the park from 7 a.m. to 11 p.m. Outside these hours, we observe quiet hours. Some parks are car-free; here, you can only enter the park by car on arrival and departure days to load and unload your belongings.
Was this answer helpful for you? Can I use a credit card to make payments at the parks and campsites?
Yes, you can pay with Visa or Mastercard at all Roompot parks.
Was this answer helpful for you? I need a doctor. Where can I find the phone number?
In many cases, you will find the telephone number of the nearest general practitioner, vet, dentist and hospital in the app under Important telephone numbers. Select the correct park in the app and click on Contact reception to find the telephone numbers.
Was this answer helpful for you? Is it possible to be picked up by a taxi at my holiday accommodation?
Yes, you may be picked up or dropped off at your holiday home by a taxi or other transport on changeover days. Of course, this can only be done if the holiday home is accessible by car. If you are disabled or have difficulty walking, you may also be dropped off or picked up from your holiday home on days other than on changeover days. The (taxi) driver can pass on your name and holiday home to the reception at the boom gate. They will then open the boom gate.
Was this answer helpful for you? What are the costs of cancelling a booking?
That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:

  1. If you cancel within 14 days of making your booking and your arrival date is still at least 42 days away, cancellation is free of charge. Please note that free cancellation within 14 days of booking is only possible up to 42 days before arrival. For example: if you book 50 days before arrival, you have 8 days to cancel free of charge.
  2. If you cancel later than 14 days after making your booking and your arrival date is more than 30 days away, you will be charged 30% of the travel sum.
  3. If your arrival date is within 30 days, you will be charged 100% of the travel sum.
 
Check your account under “Cancellation and rebooking” to see what applies to your stay.

Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
  1. If you cancel 93 days or more before arrival, you will pay 15% of the rental price.
  2. If you cancel between 92 and 63 days before arrival, you will pay 50% of the rental price.
  3. If you cancel between 62 and 32 days before arrival, you will pay 75% of the rental price.
  4. If you cancel between 31 days and the day before arrival, you will pay 90% of the rental price.
  5. If you cancel on the day of arrival or later, you will pay 100% of the rental price.

Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.

Was this answer helpful for you? I can't see my booking (anymore), what should I do?
You need an account to manage your booking. You can easily create one via My bookings.

Can't log in but would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking.

Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.

New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.
Was this answer helpful for you? Can I book as a company on behalf of my employees?
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Marinapark Volendam in Noord-Holland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
Was this answer helpful for you? How can I delete my Roompot account?
Send an e-mail requesting the deletion of your account to privacy@landal.com. You will be notified when the account has been deleted. If you wish to view your bookings at a later date, you can create a new account using the same e-mail address.

Would you like your personal data to be deleted? Please clearly state the exact data you want deleted.

Good to know: some data is subject to a statutory retention period. This means we cannot necessarily (immediately) comply with your request. We will inform you, should this be the case.
Was this answer helpful for you? Why does 'Holiday Services' appear on my account?
Roompot has a special department for processing your payments: Holiday Services. The name therefore appears on your expense statement for payments and refunds.
Was this answer helpful for you? Where can I find the invoice for my booking?
After you have made your booking, you will receive a booking summary by email. You can also view the outstanding amount via the payment overview in My bookings.

Are you an owner? Then you can download your invoices via the owner website.
Was this answer helpful for you?

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