For more information, please visit Thermaalbad Arcen's page (only available in Dutch and German).

You can take out our cancellation insurance up to 7 days after booking via My bookings. Have you booked a last-minute holiday and are you arriving within 7 days? Then you can take out cancellation insurance up until the moment of arrival. It is no longer possible to take out our cancellation insurance once you have already arrived at the holiday park.

You will find all the facilities on the park's page.

Leave your key in the mailbox at the reception. Keycards can also be left here. Then they can be reused. Keycards are not required to be left behind. There is no need to check out, the operation of the keycards stops automatically.

Yes, on the day of arrival and on the day of departure, you may use the park facilities all day. It doesn't matter whether you're checked in, you're welcome all day.

It's a pity that the door cannot be opened using the app. You can also open the door with the PIN. You can also access the PIN using the digital key. Please note that the digital key is only visible from check-in time. The PIN also works only from this time. You will receive the PIN by e-mail at the latest 1 day before arrival. This e-mail also notes the check-in and check-out times.

Are more people staying over? Please inform the Service point and pay directly for their stay. For guests you only have to pay the standard tourist tax. If there are other compulsory charges, such as bed linen, you will also need to pay this for your guests.

No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics  on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.

If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.

Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.

Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.

Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My bookings also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.

First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.

Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!

Some parks have a mini market or supermarket where you can buy delicious fresh bread rolls. Sometimes you can even have them delivered. Ask reception about the options or check the app for your park under Food & Drink (not all parks are listed in the app).

 

Leave your key in the mailbox at the reception. Keycards can also be left here. Then they can be reused. Keycards are not required to be left behind. There is no need to check out, the operation of the keycards stops automatically.

You will find the exact arrival and departure times for your chosen campsite at the bottom of the campsite's page. You can also find the times in step 1 of booking, under your dates. These times also appear in the travel info you will receive about a week before arrival. Most campsites are available from 13:00 onwards.

Yes, on the day of arrival and on the day of departure, you may use the park facilities all day. It doesn't matter whether you're checked in, you're welcome all day.

We are sorry to hear that you are not satisfied. Please report your complaint to us so that we can work with you to find a solution. After all, you want to enjoy your holiday together.

I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our complaint form. We will look into your complaint and always send you a response.

I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.

Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.

I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.

Booking a Roompot or Landal park is also possible without an account. However, without an account you cannot view or manage your booking yourself. Also, you cannot use the services in the app during your holiday, as you have to log in to do so.

It's a pity that the door cannot be opened using the app. You can also open the door with the PIN. You can also access the PIN using the digital key. Please note that the digital key is only visible from check-in time. The PIN also works only from this time. You will receive the PIN by e-mail at the latest 1 day before arrival. This e-mail also notes the check-in and check-out times.

Yes, we sponsor the Koos Foundation, for example. Email sales@roompot.nl for questions about sponsorship.

If you have left your holiday home according to our rules and there is no unpaid amount outstanding, we usually refund the deposit within 7 working days after departure. Of course, we need to have your account number. You can fill in your bank account number on My Roompot. To do so, please go to My data and enter your IBAN in Bank details.

Log out of the website. Go to My bookings and view your booking without an account. You can then complete your payment.

Are more people staying over? Please inform the Service point and pay directly for their stay. For guests you only have to pay the standard tourist tax. If there are other compulsory charges, such as bed linen, you will also need to pay this for your guests.

The rules on the use of a fire pit vary from one park to another. The park reception will be happy to tell you more about this. In extreme weather conditions, like drought or high winds, rules on the use of a fire pit may vary.

You can have a barbecue at all our holiday parks and campsites. Of course, only outside at your own holiday home, and with a bucket of water at hand. Open fires are prohibited in thatched roofed holiday accommodations. However, an electric BBQ is permitted. This also applies to some parks in the woods. If in doubt, ask at the Service point. Barbecuing is not allowed on the balcony of a hotel room or apartment.

No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics  on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.

If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.

Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.

Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.

Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My bookings also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.

Yes, certainly. Some of our parks offer holiday accommodations with modifications. These include a modified bedroom with high/low beds, an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the Accessible accommodation filter under Accessibility. The adaptations vary per type of accommodation and per park.

Do you require additional care and/or aids during your holiday? You can find out what options are available via Roompot Care. The Roompot Care staff will be happy to help you, including finding a suitable destination!

You can cancel or change your booking through the holiday provider you booked with. Please contact them to find out how this works. The terms and conditions for changes or cancellations are determined by the provider themselves.

With the rebooking guarantee, you can change your booking free of charge up to 28 days before your arrival date. You can read all about it on the special rebooking guarantee page.

First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.

Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!

You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.

Some holiday accommodation has a storage room accessible from outside. In many cases, there is enough space here to store your bike. Would you like to know if this is the case for your holiday accommodation? The reception staff will be happy to help you.

At Zeebad, guests have free use of a lockable bike shed. This is in a central location on the park. There is room for a maximum of 4 bicycles per storage area and there are 2 sockets to charge your electric bicycle.

Parkhotel Bad Arcen has an enclosed, covered bicycle shed. As a hotel guest, you can use this free of charge.

Some parks have a mini market or supermarket where you can buy delicious fresh bread rolls. Sometimes you can even have them delivered. Ask reception about the options or check the app for your park under Food & Drink (not all parks are listed in the app).

 

You can find out whether there are fishing opportunities at the park under Facilities on the page for your park. Look under the heading Sports and games or under Everything at a glance under the heading Water sports. You can also filter the destinations page to show parks with fishing opportunities. You will find this in the filter options under Park under Activities.

At most parks, you can enter the park from 7 a.m. to 11 p.m. Outside these hours, we observe quiet hours. Some parks are car-free; here, you can only enter the park by car on arrival and departure days to load and unload your belongings.

Roompot and Landal are one organisation since 2023. That is why both Roompot and Landal holiday parks are offered on Roompot.com. When you book a Landal park through Roompot, you will find your booking in the 'My Bookings' section on Landal.com.

Your privacy is important to both brands, that is why you have control over what information we may collect about you. You can find detailed information about this in our privacy statement.

You need an account to manage your booking. You can easily create one via My bookings.

Can't log in but would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking.

Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.

New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.

We only accept reservations from people who are 21 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 21 are not valid. 

We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.