26 questions found for "extra"
You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.
If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your booking overview.
Yes, you can add extras to your booking in My Roompot up until the day before your arrival. Here you will find an overview of all available extras. You can also book extras during your stay at the Service point. Remember though that by booking extras in advance you can be sure they will be available.
You can change or cancel booked extras up to 1 day before arrival via My bookings. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.
Yes, we have. At some of our parks, you will find adapted holiday accommodations. This could include an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the filter Suited for disabled. The adjustments vary according to type of home and park.
Do you need extra care and/or equipment during your holiday? Please contact our Roompot Care department on + 31 (0)113 374 500 or fill in the form on our (Dutch) contact page. Moreover, Roompot Care's staff will be happy to help you find a suitable destination!
It is not mandatory to create an account for My bookings, but it is very useful. For example, you can quickly and securely view your travel details, pay for your holiday and book extras. You can even change your travel companions or the date of your holiday.
My bookings is your personal online environment where you can easily arrange all your holiday matters up to 1 day before arrival. You can view your holiday details, book extras and change your travel companions or the date of your holiday. You can also pay for your holiday here easily and securely.
The type of bed may vary depending on the holiday accommodation. There are single beds, double beds, box-spring beds, and bunk beds. The type of bed in your holiday home can be found under the property’s features. Most accommodations have single beds that are 90 cm wide and 200 cm long.
If your accommodation includes the feature Extra long beds, then all beds in the property will measure 90 x 210 cm. All holiday accommodations are provided with single duvets and pillows.
Some properties come with a cot as standard. If this is the case, it will be listed under Children’s facilities. If no cot is available, you can often book a travel cot separately. This can easily be arranged via “My bookings”.
If your accommodation includes the feature Extra long beds, then all beds in the property will measure 90 x 210 cm. All holiday accommodations are provided with single duvets and pillows.
Some properties come with a cot as standard. If this is the case, it will be listed under Children’s facilities. If no cot is available, you can often book a travel cot separately. This can easily be arranged via “My bookings”.
This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.
What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If bed linen is included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.
Bed linen
There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.
Adding a bed linen booking
You can add bed linen up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent bed linen at reception, subject to availability.
- The Bed Linen bundle includes a single fitted sheet, duvet cover and pillow case.
- The Towel bundle includes a hand towel and a bath towel.
- The Tea Towel bundle includes a kitchen towel and a tea towel.
- The Comfort bundle includes a Bed Linen bundle, a Towel bundle, 1 tea towel and 1 kitchen towel.
- A Comfort Plus bundle includes a Comfort bundle, a tea & coffee pack and beds made up on arrival.
The bundles are hired per person, per holiday. Prices are given at the time of booking, under Extras. If you would like to add a package after booking, this can be done through My Roompot. Just log in and click on your booking. You will find all the products you can add to your booking under Extras. You will also find the packages prices here.
This varies per holiday accommodation. We distinguish between a towel package and a kitchen towel package. Sometimes these packages are already included in the rental price. In that case, there will be 1 package with kitchen towels and towel packages for the number of people in the reservation. If the hand or kitchen towels are not included in the rental price, you can always book them separately. You are also welcome to bring your own towels from home.
What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.
Booking extra towels
You can book extra towels and kitchen towels up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent towels at reception, subject to availability.
This varies per holiday home. We differentiate between a towel package and a kitchen towel package. Kitchen towels are sometimes already included in the rental. In that case, 1 package of kitchen linen will be ready for you. The Kitchen Towel bundle includes 1 kitchen towel and 2 tea towels. If hand or kitchen towels are not included in the rental, you can always book them extra. You can of course bring your own towels and kitchen towels from home.
What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If kitchen towels are included, it will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.
Booking extra kitchen towels
You can add kitchen towels up to one day before arrival. This is easily done via My bookings. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent linen from the reception.
For dogs and cats, you pay a surcharge per animal, per night. You don't have to pay a surcharge for other caged pets such as a bird, guinea pig, ferret, rat, mouse, or hamsters.
A complete cleaning is required for all animals, unless it is already included as standard in the price of your stay. If you are taking advantage of a promotion where the final cleaning is offered at an extra discount, you will pay the original amount of the final cleaning.
The amount of the pet surcharge and final cleaning fee depends on the park. You'll find these prices in your price summary when booking. You may bring a maximum of 2 pets per campsite to our campgrounds. At the campgrounds, you will pay a nightly surcharge for each pet.
A complete cleaning is required for all animals, unless it is already included as standard in the price of your stay. If you are taking advantage of a promotion where the final cleaning is offered at an extra discount, you will pay the original amount of the final cleaning.
The amount of the pet surcharge and final cleaning fee depends on the park. You'll find these prices in your price summary when booking. You may bring a maximum of 2 pets per campsite to our campgrounds. At the campgrounds, you will pay a nightly surcharge for each pet.
If, upon arrival, it appears that the travel group does not constitute a family, we may charge an additional group deposit on site. This is an extra deposit, which you pay on top of the standard deposit for your holiday accommodation.
Yes, you will get this back. Always inform reception if the number of people staying overnight differs from your booking. If more people have stayed overnight, you will have to pay extra. If fewer people have stayed overnight, we will refund the excess tourist tax to your account within 7 working days after your departure.
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page.
At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.
Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
Many parks allow you to book a camp bed. You can often also book a sheet set for the children's bed. You can do this when booking under Extras. Want to add a bed afterwards? This can be done up to 1 day before arrival via My bookings. The options for booking children's facilities can be found under Extras.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.
The type of bed may vary per holiday accommodation. There are single beds, double beds, box-spring beds and bunk beds. You can find the type of bed in your holiday accommodation under All features on the holiday accommodation page. Most accommodations have single beds that are 90 cm wide and 200 cm long. Does your holiday accommodation have the feature Extra long beds? Then all beds in the accommodation are 90x210 cm. All holiday accommodations have single duvets and pillows.
Some properties have a cot as standard. If this is the case, it will be indicated under “Children's facilities”. If there is no cot available, you can often book a camp bed. You can do this easily via “My bookings”.
Some properties have a cot as standard. If this is the case, it will be indicated under “Children's facilities”. If there is no cot available, you can often book a camp bed. You can do this easily via “My bookings”.
To ensure the safety and comfort of all guests, each holiday home has a maximum occupancy limit.
You can find this number at the top of the photo on your chosen accommodation’s page.
In some accommodations, it is possible to bring 1 or 2 babies (aged 0–2 years) in addition to the maximum number of guests.
Tourist tax also applies to babies.
Please inform us during booking if you plan to bring 1 or 2 extra babies.
This is important because not all accommodations have space for an (extra) baby bed.
You can find this number at the top of the photo on your chosen accommodation’s page.
In some accommodations, it is possible to bring 1 or 2 babies (aged 0–2 years) in addition to the maximum number of guests.
Tourist tax also applies to babies.
Please inform us during booking if you plan to bring 1 or 2 extra babies.
This is important because not all accommodations have space for an (extra) baby bed.
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My bookings also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.
Adding a final cleaning to your booking
If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under Extras during booking. The final cleaning can also be booked after you have made your booking, on My bookings. There, you will also see the option and cost under Extras. Are you already at the park? Inquire about the possibilities at the reception. If you do not book a final cleaning, you opt to do the final cleaning yourself.
Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
The final cleaning is a thorough cleaning of the entire holiday accommodation. This is in addition to what you would normally do to leave your accommodation tidy upon departure. We will do the final cleaning if it is included or if you book it as an extra. You can also do the final cleaning yourself, in which case we ask you to clean the following:
- Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
- Furniture and utensils: wipe and dry
- Toilets: toilet pan, tiles, door, wash basin and tap
- Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
- Floors: vacuum and mop all rooms in the accommodation
- Windows and doors: wipe and dry
- Sauna: empty the water bucket and clean the seats, floor and door
- Patio: wipe, dry and stack the patio furniture
The costs of the final cleaning vary per park and per type of holiday accommodation. Cleaning a large accommodation is more work and therefore often a bit more expensive. In many cases, the final cleaning is included. The costs of the final cleaning are then already included in the price.
Adding a final cleaning to your booking
If final cleaning is not included in your booking, you can book it immediately. You will find the option and costs under Extras. You can also book final cleaning after making your booking via My bookings. There you will also see the option and costs under Extras. If you do not book final cleaning, you choose to do the final cleaning yourself.
Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Yes, certainly. Some of our parks offer holiday accommodations with modifications. These include a modified bedroom with high/low beds, an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the Accessible accommodation filter under Accessibility. The adaptations vary per type of accommodation and per park.
Do you require additional care and/or aids during your holiday? You can find out what options are available via Roompot Care. The Roompot Care staff will be happy to help you, including finding a suitable destination!
Do you require additional care and/or aids during your holiday? You can find out what options are available via Roompot Care. The Roompot Care staff will be happy to help you, including finding a suitable destination!
Yes, if your booking changes, you will receive a new booking confirmation by email. For example, a change in the arrival or departure date of your holiday, the type of holiday accommodation, the park, travel group, preferences or extras. If only your personal details change, you will not receive a new booking confirmation. You can always find an up-to-date overview of your booking in My bookings. Handy!
If you change your booking to a more expensive stay or a more expensive period, you will pay the difference. Is the new price lower than your original booking? Then the amount you paid will remain the same. You will not receive a refund for the difference, as stated in our General Conditions,
Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will receive an adjusted invoice. We will refund any price difference after your holiday, together with the deposit.
Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will receive an adjusted invoice. We will refund any price difference after your holiday, together with the deposit.
Changes are always free of charge. If you change your booking within 24 hours of making it, we will refund any price difference within 10 days. You can also change your booking up to 28 days before arrival. Please note the new price: if it is higher, you will pay the difference at the time of the change. If your new holiday is cheaper than your original booking, the original price paid will remain valid. This is in accordance with our General Conditions.
Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will then receive an amended invoice. Any refunds will be deducted from your deposit after your stay.