Go Back

How can we help you?

20 questions found for "helikopter helikopter mag ik met"

I feel like doing a gourmet during my stay. Is that possible?

Yes, you can bring your own gourmet set or (even more convenient) order a gourmet package in advance via My bookings. This package includes all kinds of delicious food and a gourmet set on loan. You can check whether you can order a gourmet package at your park in the app.

Was this answer helpful for you? I accidentally took something with me from the holiday home. Where can I send it?
Send any items you have brought with you to reception and always inform reception in advance. You can find the contact details for reception on the website under Park info or in the app under Contact reception.
Was this answer helpful for you? I forgot something in my holiday home, what do I do now?
Please complete the Lost-and-found form. Our reception will then check whether your belongings have been found and will contact you as soon as possible.
Was this answer helpful for you? I lost something. Where can I check whether it has been found?
Please fill in the lost and found form, the reception will contact you as soon as possible.

Have you lost a metal object or mobile telephone? Please get in touch with the gevonden-verloren.nl foundation. Volunteers help the foundation find precious items free of charge, using metal detectors on land or in the water.
Was this answer helpful for you? I feel like doing a gourmet during my stay. Is that possible?

Yes, you can bring your own gourmet set or (even more convenient) order a gourmet package in advance via My bookings. This package includes all kinds of delicious food and a gourmet set on loan. You can check whether you can order a gourmet package at your park in the app.

Was this answer helpful for you? Are costs charged if I change something in my booking?

Changes are always free of charge. If you change your booking within 24 hours of making it, we will refund any price difference within 10 days. You can also change your booking up to 28 days before arrival. Please note the new price: if it is higher, you will pay the difference at the time of the change. If your new holiday is cheaper than your original booking, the original price paid will remain valid. This is in accordance with our General Conditions.

Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will then receive an amended invoice. Any refunds will be deducted from your deposit after your stay.

Was this answer helpful for you? At what time is my holiday accommodation available?
The exact arrival and departure times for your chosen holiday accommodation can be found under Arrival & Departure on the Park Info page. You will also find the times in step 1 of the booking process, next to the dates. In addition, the times are listed in the travel information you will receive approximately one week before arrival. Most holiday accommodations are available from 4 p.m. Most camping pitches are available from 1 p.m.

Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.

Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the options in My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.

Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
Was this answer helpful for you? Are there child-friendly holiday homes?
Yes, we have bungalows, villas and chalets that are child-friendly. They include a cot, playpen, baby bath, stair gate and sometimes even a wagon. In some accommodations, these are standard, while in others you can book them separately. If your accommodation has children's facilities, you will find this on the accommodation page under All features.
Was this answer helpful for you? Are there any fireworks-free parks?
Unfortunately, we cannot guarantee that a park will be fireworks-free. Sometimes fireworks are set off in the immediate vicinity of the park. Some parks have a central location where fireworks are permitted during New Year's Eve. You can check with our Guest Services or at the park reception to see if this is the case at your preferred park.
 
Was this answer helpful for you? I have a complaint. Who can I approach?
We are sorry to hear that you are not satisfied. Please report your complaint to us so that we can work with you to find a solution. After all, you want to enjoy your holiday together.

I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our complaint form. We will look into your complaint and always send you a response.

I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.

Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.

I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.
Was this answer helpful for you? Logging into my Roompot account does not work, what now?
You can only log in with the e-mail address you booked with. Sometimes it helps if you reset your password. You can do this by clicking on Forgot password. Enter your e-mail address and you will receive an e-mail with a link to reset your password. Does this not help? Then contact our Guest Services, they will be happy to solve it for you.
Was this answer helpful for you? I can't log into my Roompot account. What should I do?
You can only log in with the email address you booked with. Sometimes it helps if you reset your password. You can do this by clicking Forgot password. Please enter your email address and you will receive an email with a link to reset your password. If this doesn't help, please contact our Guest Service, they will be happy to solve it for you.
Was this answer helpful for you? Will bed linen be provided?
This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.

What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If bed linen is included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.

Bed linen
There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.

Adding a bed linen booking
You can add bed linen up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent bed linen at reception, subject to availability.
Was this answer helpful for you? Are towels provided?
This varies per holiday accommodation. We distinguish between a towel package and a kitchen towel package. Sometimes these packages are already included in the rental price. In that case, there will be 1 package with kitchen towels and towel packages for the number of people in the reservation. If the hand or kitchen towels are not included in the rental price, you can always book them separately. You are also welcome to bring your own towels from home.

What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.

Booking extra towels
You can book extra towels and kitchen towels up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent towels at reception, subject to availability.
Was this answer helpful for you? Are kitchen towels provided?
This varies per holiday home. We differentiate between a towel package and a kitchen towel package. Kitchen towels are sometimes already included in the rental. In that case, 1 package of kitchen linen will be ready for you. The Kitchen Towel bundle includes 1 kitchen towel and 2 tea towels. If hand or kitchen towels are not included in the rental, you can always book them extra. You can of course bring your own towels and kitchen towels from home.

What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If kitchen towels are included, it will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.

Booking extra kitchen towels
You can add kitchen towels up to one day before arrival. This is easily done via My bookings. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent linen from the reception.
Was this answer helpful for you? Can I add a preference to my booking afterwards?
When booking, you can indicate your preference for a specific house number or a particular facility. For example, a pet-free stay or a specific location. Sometimes there is an additional charge for this. If you want to change your preference after booking, or specify a preference you hadn't previously indicated, our Guest Services team will be happy to help. Preferences are always subject to availability, so in some cases you may be accommodated in a different location. If this is the case, we will always inform you.
Was this answer helpful for you? How do I cancel a booking?
You can cancel your booking via My bookings. Read our cancellation policy carefully before you cancel, because this is not always free of charge. Sometimes cancellation is not necessary and you can change your holiday. You can read all about it on the special rebooking guarantee page.
Was this answer helpful for you? I'm sick. Can I cancel my holiday?
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.

Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
Was this answer helpful for you? I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?
We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).
Was this answer helpful for you? Where can I order rolls or breakfast?
Some parks have a mini market or supermarket where you can buy delicious fresh bread rolls. Sometimes you can even have them delivered. Ask reception about the options or check the app for your park under Food & Drink (not all parks are listed in the app).

 

Was this answer helpful for you?

How can we help you?

Arrival & stay At the park Cleaning & bed linen Changes & cancellation Payments Complaints Booking My account Miscellaneous Business