Where do I find directions to the holiday park?
The addresses of the park can be found on the applicable park page under ‘Information’. Any travel tips will also be mentioned on this page. For instance, if it would be best to use a different navigation address, or book a spot on the ferry in advance.
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Does Roompot have suitable holiday accommodation for persons with disabilities?
Yes, we have. At some of our parks, you will find adapted holiday accommodations. This could include an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the filter
Suited for disabled. The adjustments vary according to type of home and park.
Do you need extra care and/or equipment during your holiday? Please contact our Roompot Care department on
+ 31 (0)113 374 500 or fill in the form on our (Dutch)
contact page. Moreover, Roompot Care's staff will be happy to help you find a suitable destination!
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Are any more photographs available of the holiday accommodations?
We want to give you as clear a picture as possible of all our parks and holiday homes. We therefore always post all available information and photos online. So there are no more photos available than there are on the website.
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Where can I find the Roompot General Terms and Conditions?
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What are the regulations for assistance dogs?
For assistance dogs, the regulations are different from the ones for ordinary pets. Are all the holiday homes where pets are allowed, fully booked? Then your assistance dog is also welcome in a pet-free holiday home. For assistance dogs you only pay a compulsory final cleaning fee; the usual pet fee is waived.
To register your assistance dog, please contact our Guest Service.
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Does Roompot ever act as sponsor?
Yes, we sponsor the Koos Foundation, for example. Email
sales@roompot.nl for questions about sponsorship.
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I own a holiday accommodation. Where can I turn with any questions?
You will find a lot of information on
eigenaren.roompot.nl, such as the details of your property and answers to frequently asked questi
ons. Prefer personal contact? Then contact the owner service department via
eigenarenservice@roompot.nl or +31 (0)88 - 1450450. They can be reached from Monday to Friday between 8.30 a.m. and 5 p.m.
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Which television channels are available in the holiday accommodations?
Our TVs have a standard channel package. The exact channels differ per park. Do you want to know if a specific station is available? Then the reception will be happy to help you. You will find the park contact details on the applicable park page under ‘Information’.
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Do all of the holiday accommodations have parking spaces?
No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
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Does Roompot have suitable holiday accommodation for persons with disabilities?
Yes, certainly. Some of our parks offer holiday accommodations with modifications. These include a modified bedroom with high/low beds, an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the Accessible accommodation filter under Accessibility. The adaptations vary per type of accommodation and per park.
Do you require additional care and/or aids during your holiday? You can find out what opti
ons are available via
Roompot Care. The Roompot Care staff will be happy to help you, including finding a suitable destination!
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What are the regulations for assistance dogs?
Different rules apply to assistance dogs than to regular pets. Are all holiday accommodations that allow pets fully booked? Then, as an exception, your assistance dog is also welcome in a pet-free holiday accommodation. For assistance dogs, you only pay a mandatory final cleaning fee; the usual pet surcharge does not apply.
To register an assistance dog, please contact our Guest Services.
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What are the terms and conditions of my cancellation insurance?
We offer cancellation insurance in collaboration with insurance company a.s.r. If you have taken out cancellation insurance with us, please read the policy conditions carefully. This way, you will know exactly what is and is not covered.
Do you have cancellation insurance, but did you not take it out through us? Then check the website of your insurer for the conditions.
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At what time is my holiday accommodation available?
The exact arrival and departure times for your chosen holiday accommodation can be found under Arrival & Departure on the Park Info page. You will also find the times in step 1 of the booking process, next to the dates. In addition, the times are listed in the travel information you will receive approximately one week before arrival. Most holiday accommodati
ons are available from 4 p.m. Most camping pitches are available from 1 p.m.
Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via
My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.
Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the opti
ons in
My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.
Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
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Is it possible to arrive on another day than is indicated online?
You can always arrive later than the arrival date you booked. Leaving earlier is also possible, of course. The price remains the same in both cases.
Arriving earlier than booked? Please contact our
Guest Services to discuss the options.
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Can I request a more thorough allergy check of my holiday home?
Yes, you can. Please state the allergies you would like us to check for in the comments field of your booking at the time of making your booking. Please contact the park's reception too, so we can discuss your requirements with our cleaners. Thus, we will be sure to meet your expectations!
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Are there child-friendly holiday homes?
Yes, we have bungalows, villas and chalets that are child-friendly. They include a cot, playpen, baby bath, stair gate and sometimes even a wagon. In some accommodations, these are standard, while in others you can book them separately. If your accommodation has children's facilities, you will find this on the accommodation page under All features.
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I have a complaint. Who can I approach?
We are sorry to hear that you are not satisfied. Please report your complaint to us so that we can work with you to find a solution. After all, you want to enjoy your holiday together.
I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our
complaint form. We will look into your complaint and always send you a resp
onse.
I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.
Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.
I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our
complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.
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Why can't I find my most recent booking in my Roompot account?
This can have several reasons. Our Guest Service will be happy to solve this for you. Please contact us.
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Do I need an account on My bookings?
It is not mandatory to create an account for
My bookings, but it is very useful. For example, you can quickly and securely view your travel details, pay for your holiday and book extras. You can even change your travel companions or the date of your holiday.
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What is My bookings?
My bookings is your personal online environment where you can easily arrange all your holiday matters up to 1 day before arrival. You can view your holiday details, book extras and change your travel companions or the date of your holiday. You can also pay for your holiday here easily and securely.
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What types of beds can I expect to find in my holiday accommodation?
The type of bed may vary depending on the holiday accommodation. There are single beds, double beds, box-spring beds, and bunk beds. The type of bed in your holiday home can be found under the property’s features. Most accommodations have single beds that are 90 cm wide and 200 cm long.
If your accommodation includes the feature Extra long beds, then all beds in the property will measure 90 x 210 cm. All holiday accommodati
ons are provided with single duvets and pillows.
Some properties come with a cot as standard. If this is the case, it will be listed under Children’s facilities. If no cot is available, you can often book a travel cot separately. This can easily be arranged via “
My bookings”.
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Will bed linen be provided?
This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.
What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If bed linen is included, this will be stated on your confirmation. You can also find what you have booked in
My bookings, for example in the booking overview.
Bed linen
There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.
Adding a bed linen booking
You can add bed linen up to one day before arrival. You can do this easily via
My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent bed linen at reception, subject to availability.
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How do I change my travel group in My Roompot?
You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.
Pets
Adding or removing your own pets from your booking is not possible in
My Roompot. Our Guest Service is happy to help you.
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Why can't I add a dog or other pet when I make a booking?
If you can't add pets while booking, there may be 2 reasons. Either your chosen holiday home is not suitable for pets, or there are no more holiday homes available of this type where pets are allowed.
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Is the group deposit in addition to the normal deposit, or does it replace the normal deposit?
If, upon arrival, it appears that the travel group does not constitute a family, we may charge an additional group deposit on site. This is an extra deposit, which you pay on top of the standard deposit for your holiday accommodation.
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We will arrive with a group and have to pay an extra deposit. When do we need to pay it?
If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your booking overview.
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Can I pay with cash at the park?
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page.
At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.
Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
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I received a payment reminder. What should I do now?
You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.
If you haven't paid yet, please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the
Terms and Conditions.
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Can I bring my pet on holiday?
Yes, in most cases. At our holiday parks and campsites, dogs, cats, and certain caged pets are welcome — including rabbits, hamsters, guinea pigs, ferrets, birds, mice, and rats. Reptiles, however, are not permitted.
In some of our holiday accommodati
ons, you are allowed to bring one or two pets. If Pets allowed is listed under All characteristics of your chosen accommodation, then pets are permitted. You can find pet-friendly options by visiting the Destinations page or by using the search function at the top of your screen. Under With whom?, simply add one or two pets to your group.
When booking, always indicate that you will be bringing a pet. If booking online, you can do this in Step 1: Your Travel Companion. To register assistance dogs, or pets other than dogs, cats, or ferrets, please contact our Guest Services Department.
Would you like to add a pet to your booking later? If so, please let us know by completing the form on our
Service & Contact page. You’ll find it under Have any questi
ons? — then click Pass on request, and choose the option Add or remove pet.
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May I take my pet with me to another country?
There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.
Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).
When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.
Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
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Is the use of a fire pit allowed?
The rules on the use of a fire pit vary from one park to another. The park reception will be happy to tell you more about this.
In extreme weather conditions, like drought or high winds, rules on the use of a fire pit may vary.
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Can I add a camping cot?
Many parks allow you to book a camp bed. You can often also book a sheet set for the children's bed. You can do this when booking under Extras. Want to add a bed afterwards? This can be done up to 1 day before arrival via
My bookings. The opti
ons for booking children's facilities can be found under Extras.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.
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What types of beds can I expect to find in my holiday accommodation?
The type of bed may vary per holiday accommodation. There are single beds, double beds, box-spring beds and bunk beds. You can find the type of bed in your holiday accommodation under All features on the holiday accommodation page. Most accommodations have single beds that are 90 cm wide and 200 cm long. Does your holiday accommodation have the feature Extra long beds? Then all beds in the accommodation are 90x210 cm. All holiday accommodations have single duvets and pillows.
Some properties have a cot as standard. If this is the case, it will be indicated under “Children's facilities”. If there is no cot available, you can often book a camp bed. You can do this easily via “
My bookings”.
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May I barbecue during my stay?
You can have a barbecue at all our holiday parks and campsites. Of course, only outside at your own holiday home, and with a bucket of water at hand. Open fires are prohibited in thatched roofed holiday accommodations. However, an electric BBQ is permitted. This also applies to some parks in the woods. If in doubt, ask at the Service point. Barbecuing is not allowed on the balcony of a hotel room or apartment.
During extreme drought or strong winds, a holiday park or campsite may temporarily decide not to allow barbecuing.
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How many dogs or other pets are allowed in my holiday accommodation?
Most holiday accommodations allow 1 or 2 dogs or other pets. Can you add only 1 pet to your booking? Then unfortunately only 1 pet is allowed. If you are unable to add any pets, they will not be allowed.
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What is the maximum number of guests in my holiday accommodation?
To ensure the safety and comfort of all guests, each holiday home has a maximum occupancy limit.
You can find this number at the top of the photo on your chosen accommodation’s page.
In some accommodations, it is possible to bring 1 or 2 babies (aged 0–2 years) in addition to the maximum number of guests.
Tourist tax also applies to babies.
Please inform us during booking if you plan to bring 1 or 2 extra babies.
This is important because not all accommodations have space for an (extra) baby bed.
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Can someone else take over my booking?
No, that is not permitted. You may allow other people to stay overnight in your booked holiday accommodation, unless they are under the age of 21 or are staying for work purposes. Always provide the names and details of the people staying overnight to our Guest Services. Please note that the booking will remain in your name, so you will remain responsible.
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Why can't I add a dog or other pet when I make a booking?
If you can't add pets while booking, there may be 2 reasons. Either your chosen holiday home is not suitable for pets, or there are no more holiday homes available of this type where pets are allowed.
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What is the minimum age to make a booking?
The minimum age to book is 21 years. An older person cannot guarantee a travel group made up entirely of people under the age of 21. Each tour group must therefore consist of at least 1 person over the age of 21.
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What is the deadline for booking a holiday accommodation?
You can always book a holiday accommodation, even on the day of arrival. Of course, your preferred holiday accommodation must still be available for the desired period. That is why it is wise to book in advance. Would you like to book for arrival on the same day? That is possible, but please call us on 088 - 0444999 (standard charges apply). Our Guest Services team will be happy to look at the options available.
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Is my online booking guaranteed?
Yes, online bookings are confirmed with immediate effect. If you place your booking, you agree to the General Terms & Conditions. By doing so you enter into a payment obligation. You will receive confirmation of your booking by email within one hour.
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How do online bookings work?
First, find your ideal holiday. Choose a park, travel period and select the number of people. Then choose your favourite holiday accommodation, click on View accommodation, select your trip in the price table and click on Continue. You will then see an overview of your holiday. Click on Complete your booking. On the next screen, you can add a preferred house number (if possible). If everything is correct, click on Book this holiday. Now go through the steps of the reservation: put together your stay, fill in your details, check your booking and pay. Depending on your chosen arrival date, you will pay 50% or 100% of the total cost.
By confirming the booking, you agree to the
Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
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All prices include reservation costs
At Roompot we work with a calculation example. This example is based on the chosen accommodation, a certain number of persons and the chosen dates. In the pop-up you will see the total price if you come with a certain number of people, including all compulsory costs. The booking fee is always included in the total price. For a number of accommodations, other costs are also included in the total price. These include tourist tax, final cleaning or bed linen. In the pop-up which is shown with each price, you can see exactly which costs are included and which costs are excluded.
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Do I get the price difference refunded if I change my booking?
If you change your booking to a more expensive stay or a more expensive period, you will pay the difference. Is the new price lower than your original booking? Then the amount you paid will remain the same. You will not receive a refund for the difference, as stated in our
General Conditions,
Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will receive an adjusted invoice. We will refund any price difference after your holiday, together with the deposit.
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How do I cancel or change my booking if I did not make it via Roompot but via another holiday booking company?
You can cancel or change your booking through the holiday provider you booked with. Please contact them to find out how this works. The terms and conditions for changes or cancellations are determined by the provider themselves.
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How do I change my travel group in My Roompot?
You can add or remove people from
My Travel Group on the
My reservations. You can change your travel group up to 1 day before arrival.
Pets
Adding or removing your own pets from your booking is not possible in
My Roompot. Our Guest Service is happy to help you.
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I have already booked and would like to extend my stay. Is that possible?
So nice to hear you would like to extend your stay.
Are you already at the park? Then just pop in at reception. Our staff will check to see what options are available. If you're not at your destination yet, please contact our
Guest Service. Of course, the accommodation must be available to extend your stay.
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Are costs charged if I change something in my booking?
Changes are always free of charge. If you change your booking within 24 hours of making it, we will refund any price difference within 10 days. You can also change your booking up to 28 days before arrival. Please note the new price: if it is higher, you will pay the difference at the time of the change. If your new holiday is cheaper than your original booking, the original price paid will remain valid. This is in accordance with our General Conditions.
Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will then receive an amended invoice. Any refunds will be deducted from your deposit after your stay.
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How can I cancel a booking that someone else made under my name?
Can you log in to the account with which the booking was made? Then you can easily cancel the booking yourself via
My Bookings, provided that the arrival date is not within 28 days. Is the arrival date within 28 days or are you unable to log in to the account? Then please contact our guest service. Please note that cancellation is not free of charge in all cases, so check the cancellation conditi
ons of your booking carefully before cancelling.
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I'm sick. Can I cancel my holiday?
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via
My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditi
ons to see if you can get these costs refunded.
Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special
rebooking guarantee page. You can also call our Guest Services. We are happy to help!
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Can I charge my electric car at the park?
Some of our parks have charging stations so you can charge your electric car during your stay. You will need a charging card for this. You can see whether there are charging points at your park under Park info on your park's page.
Are you still looking for a suitable holiday park? On our destinati
ons page, you can filter by
Electric car charging station under Accommodation in the Features section. Some of our holiday homes have a private charging point at the accommodation.
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How can I make a reservation for the park restaurant?
Park restaurant reservati
ons can be made either in the restaurant itself or at the Service point. Contact details of a park can be found on the respective park page under 'Park information'. Or, make your reservation online in our
app. Not all parks are in our app.
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Where can I rent a bicycle?
Most parks have bike rental services. You can check whether this applies to your booked park on the Facilities page of the park.
Prices
Bicycle rental prices and the range of bicycles available vary per park. Unisex city bikes and children's bikes are available everywhere. Some parks also rent electric bikes, e-choppers, fun bikes and/or trailer bikes. The range and rates per park can be found in our app. Not all parks are listed in the app.
Reservations
To ensure that a bike is available when you need it, it is best to reserve in advance. You can do this at the bike rental desk and at the reception desk at the park, and in some cases also online via
My bookings.
Is bike rental not listed? Please contact the reception desk. They will be happy to help you with your reservation. You can find the contact details of a park on the park page under Park info.
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Where can I order rolls or breakfast?
Some parks have a mini market or supermarket where you can buy delicious fresh bread rolls. Sometimes you can even have them delivered. Ask reception about the options or check the app for your park under Food & Drink (not all parks are listed in the app).
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Can I fish at the park?
You can find out whether there are fishing opportunities at the park under Facilities on the page for your park. Look under the heading Sports and games or under Everything at a glance under the heading Water sports. You can also filter the destinations page to show parks with fishing opportunities. You will find this in the filter options under Park under Activities.
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Are motor caravans and campers allowed at all campsite pitches?
No, camper vans are only permitted in specially designated places across the park. In the campsite description, you can always read for which camping equipment the campsite is suitable for.
There are special campervan parking spaces at Marinapark Volendam and Roompot Beach Resort. You can stay here overnight, or just stay during the day (for a fee). Reservations of this site is not possible.
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What are the costs of cancelling a booking?
That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:
- If you cancel within 14 days of making your booking and your arrival date is still at least 42 days away, cancellation is free of charge. Please note that free cancellation within 14 days of booking is only possible up to 42 days before arrival. For example: if you book 50 days before arrival, you have 8 days to cancel free of charge.
- If you cancel later than 14 days after making your booking and your arrival date is more than 30 days away, you will be charged 30% of the travel sum.
- If your arrival date is within 30 days, you will be charged 100% of the travel sum.
Check your account under “Cancellation and rebooking” to see what applies to your stay.
Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditi
ons apply to your booking. These are as follows:
- If you cancel 93 days or more before arrival, you will pay 15% of the rental price.
- If you cancel between 92 and 63 days before arrival, you will pay 50% of the rental price.
- If you cancel between 62 and 32 days before arrival, you will pay 75% of the rental price.
- If you cancel between 31 days and the day before arrival, you will pay 90% of the rental price.
- If you cancel on the day of arrival or later, you will pay 100% of the rental price.
Check your booked holiday in
My bookings to see which cancellation conditi
ons currently apply to you.
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What will happen if I do not pay in time?
We will then send you a payment reminder. If you do not pay within the specified period, your booking will be cancelled in accordance with the
General Terms and Conditions. You will receive a cancellation note.
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How old must you be to make a booking at Landal?
We only accept reservations from people who are 21 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 21 are not valid.
We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
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