8 questions found for "ich kann den"

I accidentally took something with me from the holiday home. Where can I send it?
Send any items you have brought with you to reception and always inform reception in advance. You can find the contact details for reception on the website under Park info or in the app under Contact reception.
Was this answer helpful for you?
I accidentally paid too much. How can I be reimbursed?
We will refund any overpayments within 7 working days after departure. Please contact Financial Services if you have not received the money. To do so, send an email to fs@roompot.nl. Remember to include your booking number in the email.
Was this answer helpful for you?
I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?
We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).
Was this answer helpful for you?
I lost something. Where can I check whether it has been found?
Please fill in the lost and found form, the reception will contact you as soon as possible.

Have you lost a metal object or mobile telephone? Please get in touch with the gevonden-verloren.nl foundation. Volunteers help the foundation find precious items free of charge, using metal detectors on land or in the water.
Was this answer helpful for you?
May I take my pet with me to another country?
There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.

Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).

When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.

Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
Was this answer helpful for you?
I'm not staying at your park. Can I still come and swim?
You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.
Was this answer helpful for you?
Where can I play padel?
"The following parks have a padel court or give you access to a padel court at a nearby park:

- Roompot Park Eksel*
- Vakantiepark Kijkduin*
- Villapark de Weerribben
- Roompot Noordee Résidence Cadzand-Bad
- Roompot vakantiepark Hunzedal

*At Vakantiepark Kijkduin and Roompot Park Eksel you can also play padel if you are not staying at the park."
Was this answer helpful for you?
I need a doctor. Where can I find the phone number?
In many cases, you will find the telephone number of the nearest general practitioner, vet, dentist and hospital in the app under Important telephone numbers. Select the correct park in the app and click on Contact reception to find the telephone numbers.
Was this answer helpful for you?

How can we help you?

Arrival & stay At the park Cleaning & bed linen Changes & cancellation Payments Complaints Booking My account Miscellaneous Business