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If you have a PIN code or key card for your accommodation, you do not need to check in at reception. You can arrive at the park at any time.
If you do not have a PIN code or key card and expect to arrive after reception closing time, please discuss this with reception in advance. They will be happy to help you with an alternative. Contact details and opening hours of the reception can be found on the relevant park page under Park Info.
Have you arrived unexpectedly after the reception has closed? Please report to the park's intercom or call the emergency number on the reception door.
Night-time
Between 11 p.m. and 7 a.m., quiet hours are in effect at the park. You will not be able to drive into the park during this time. Of course, it is possible that you may arrive unexpectedly during these hours. In that case, please take only the essentials from your car and walk to your holiday accommodation.
If you do not have a PIN code or key card and expect to arrive after reception closing time, please discuss this with reception in advance. They will be happy to help you with an alternative. Contact details and opening hours of the reception can be found on the relevant park page under Park Info.
Have you arrived unexpectedly after the reception has closed? Please report to the park's intercom or call the emergency number on the reception door.
Night-time
Between 11 p.m. and 7 a.m., quiet hours are in effect at the park. You will not be able to drive into the park during this time. Of course, it is possible that you may arrive unexpectedly during these hours. In that case, please take only the essentials from your car and walk to your holiday accommodation.
Have you lost your key card, did you leave it in the holiday home or has it been stolen? Then report this to the reception right away.
We are sorry to hear that you are not satisfied with our services. Even if you booked elsewhere, you can still submit your complaint to us. Please report your complaint within two weeks of your return using our complaint form. Please include your complaint, booking number, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
We are sorry to hear that you are not satisfied. Please report your complaint to us so that we can work with you to find a solution. After all, you want to enjoy your holiday together.
I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our complaint form. We will look into your complaint and always send you a response.
I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.
Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.
I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.
I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our complaint form. We will look into your complaint and always send you a response.
I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.
Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.
I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.
Are more people staying over? Please inform the Service point and pay directly for their stay. For guests you only have to pay the standard tourist tax. If there are other compulsory charges, such as bed linen, you will also need to pay this for your guests.
No more people may stay overnight than the number for which your holiday accommodation is suitable. Are fewer people staying over than you booked for? Please report this to the Service point during check-out. Overpayments will be refunded within 10 days.