7 questions found for "all the way back"
If you have left your holiday home according to our rules and there is no unpaid amount outstanding, we usually refund the deposit within 7 working days after departure. Of course, we need to have your account number. You can fill in your bank account number on My Roompot. To do so, please go to My data and enter your IBAN in Bank details.
Yes, you will get this back. Always inform reception if the number of people staying overnight differs from your booking. If more people have stayed overnight, you will have to pay extra. If fewer people have stayed overnight, we will refund the excess tourist tax to your account within 7 working days after your departure.
That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:
Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.
- If you cancel within 14 days of making your booking and your arrival date is still at least 42 days away, cancellation is free of charge. Please note that free cancellation within 14 days of booking is only possible up to 42 days before arrival. For example: if you book 50 days before arrival, you have 8 days to cancel free of charge.
- If you cancel later than 14 days after making your booking and your arrival date is more than 30 days away, you will be charged 30% of the travel sum.
- If your arrival date is within 30 days, you will be charged 100% of the travel sum.
Check your account under “Cancellation and rebooking” to see what applies to your stay.
Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
- If you cancel 93 days or more before arrival, you will pay 15% of the rental price.
- If you cancel between 92 and 63 days before arrival, you will pay 50% of the rental price.
- If you cancel between 62 and 32 days before arrival, you will pay 75% of the rental price.
- If you cancel between 31 days and the day before arrival, you will pay 90% of the rental price.
- If you cancel on the day of arrival or later, you will pay 100% of the rental price.
Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.
Yes, you will get this back. Always inform reception if the number of people staying overnight differs from your booking. If more people have stayed overnight, you will have to pay extra. If fewer people have stayed overnight, we will refund the excess tourist tax to your account within 7 working days after your departure.
That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:
Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.
- If you cancel within 14 days of making your booking and your arrival date is still at least 42 days away, cancellation is free of charge. Please note that free cancellation within 14 days of booking is only possible up to 42 days before arrival. For example: if you book 50 days before arrival, you have 8 days to cancel free of charge.
- If you cancel later than 14 days after making your booking and your arrival date is more than 30 days away, you will be charged 30% of the travel sum.
- If your arrival date is within 30 days, you will be charged 100% of the travel sum.
Check your account under “Cancellation and rebooking” to see what applies to your stay.
Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
- If you cancel 93 days or more before arrival, you will pay 15% of the rental price.
- If you cancel between 92 and 63 days before arrival, you will pay 50% of the rental price.
- If you cancel between 62 and 32 days before arrival, you will pay 75% of the rental price.
- If you cancel between 31 days and the day before arrival, you will pay 90% of the rental price.
- If you cancel on the day of arrival or later, you will pay 100% of the rental price.
Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.
Yes, you will get this back. Always inform reception if the number of people staying overnight differs from your booking. If more people have stayed overnight, you will have to pay extra. If fewer people have stayed overnight, we will refund the excess tourist tax to your account within 7 working days after your departure.
The deposit or part thereof will usually be refunded within seven working days after departure. This is only possible if we have your bank account number. You can enter this in your account under My details.
It is also possible that you will only receive part of the deposit back, or nothing at all. This means that you did not leave your holiday accommodation in accordance with the rules. If this is the case, you will be notified. If you have not received a message from us but your deposit has not been refunded within 7 working days after departure, please contact the reception of the holiday park where you stayed. You can find the contact details of a park via Parkinfo.
It is also possible that you will only receive part of the deposit back, or nothing at all. This means that you did not leave your holiday accommodation in accordance with the rules. If this is the case, you will be notified. If you have not received a message from us but your deposit has not been refunded within 7 working days after departure, please contact the reception of the holiday park where you stayed. You can find the contact details of a park via Parkinfo.