I have made bookings for a midweek and the following weekend. Can I stay in the same accommodation for both bookings?
Please contact our Guest Services team. They will check whether it is possible to link the different bookings to one holiday accommodation.
Was this answer helpful for you?
I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?
We all make mistakes sometimes. You can easily cancel your double booking yourself via
My bookings. Please make sure you do this within 14 days of
booking, so you don't have to pay any cancellation fees (applies to
bookings
made 42 days or more before arrival).
Was this answer helpful for you?
I have made bookings for a midweek and the following weekend. Can I stay in the same accommodation for both bookings?
Please contact our Guest Services team. They will check whether it is possible to link the different bookings to one holiday accommodation.
Was this answer helpful for you?
I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?
We all make mistakes sometimes. You can easily cancel your double booking yourself via
My bookings. Please make sure you do this within 14 days of
booking, so you don't have to pay any cancellation fees (applies to bookings
made 42 days or more before arrival).
Was this answer helpful for you?
Where can I turn with a complaint about my stay at Roompot if I made my booking elsewhere?
We are sorry to hear that you are not satisfied with our services. Ev
en if you
booked elsewhere, you can still su
bmit your complaint to us. Please report your complaint within two weeks of your return using our
complaint form. Please include your complaint,
booking num
ber, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
Was this answer helpful for you?
How can I change a booking that I made via Landal business Line?
Was this answer helpful for you?
Can I book extras once I have made my booking?
Yes, you can add extras to your
booking in
My Roompot up until the day
before your arrival. Here you will find an overview of all availa
ble extras. You can also book extras during your stay at the Service point. Remember though that by booking extras in advance you can be sure they will be available.
Was this answer helpful for you?
Can I change the dates of my stay after I have made a booking?
Yes, you can. You can make changes free of charge up to 28 days before arrival, and for hotel bookings even up to 1 day in advance. To do so, please get in touch with our Contact Centre on: 088 – 044 4999. Please note that a different period may be more expensive. If this is the case, you will pay the difference. Is the new holiday period cheaper? Then the amount you have already paid will remain the same.
Was this answer helpful for you?
Can I change my holiday accommodation after I have made a booking?
Changes can be made free of charge up to 28 days before the arrival date, after which no changes can be made. You can only change your booking if the new accommodation is still available. The new accommodation may be more expensive. In that case, you will be required to pay the difference. Is the new accommodation cheaper? Then the price will remain the same as what you have already paid.
Was this answer helpful for you?
How can I cancel a booking that someone else made under my name?
Can you log in to the account with which the
booking was
made? Th
en you can easily cancel the
booking yourself via
My Bookings, provided that the arrival date is not within 28 days. Is the arrival date within 28 days or are you una
ble to log in to the account? Th
en please contact our guest service. Please note that cancellation is not free of charge in all cases, so check the cancellation conditions of your
booking carefully before cancelling.
Was this answer helpful for you?
Where can I turn with a complaint about my stay at Roompot if I made my booking elsewhere?
We are sorry to hear that you are not satisfied with our services. Ev
en if you
booked elsewhere, you can still submit your complaint to us. Please report your complaint within two weeks of your return using our
complaint form. Please include your complaint,
booking number, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
Was this answer helpful for you?
How can I change a booking that I made via Landal business Line?
Was this answer helpful for you?
Can I change the dates of my stay after I have made a booking?
Yes, you can. You can make changes free of charge up to 28 days before arrival, and for hotel bookings even up to 1 day in advance. To do so, please get in touch with our Contact Centre on: 088 – 044 4999. Please note that a different period may be more expensive. If this is the case, you will pay the difference. Is the new holiday period cheaper? Then the amount you have already paid will remain the same.
Was this answer helpful for you?
Can I change my holiday accommodation after I have made a booking?
Changes can be made free of charge up to 28 days before the arrival date, after which no changes can be made. You can only change your booking if the new accommodation is still available. The new accommodation may be more expensive. In that case, you will be required to pay the difference. Is the new accommodation cheaper? Then the price will remain the same as what you have already paid.
Was this answer helpful for you?
How can I cancel a booking that someone else made under my name?
Can you log in to the account with which the
booking was
made? Th
en you can easily cancel the
booking yourself via
My Bookings, provided that the arrival date is not within 28 days. Is the arrival date within 28 days or are you una
ble to log in to the account? Th
en please contact our guest service. Please note that cancellation is not free of charge in all cases, so check the cancellation conditions of your
booking carefully before cancelling.
Was this answer helpful for you?
Where can I turn with a complaint about my stay at Roompot if I made my booking elsewhere?
We are sorry to hear that you are not satisfied with our services. Even if you
booked elsewhere, you can still submit your complaint to us. Please report your complaint within two weeks of your return using our
complaint form. Please include your complaint,
booking number, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
Was this answer helpful for you?
I have made a booking for a preferred holiday accommodation. Why don't I see the number of the preferred accommodation in my Roompot account?
Your holiday home number will only be shown if you have made a preferred booking on a specific house or plot number. But not if you have made a preferred booking in relation to the park location or special holiday home facilities.
Was this answer helpful for you?
How can I change a booking that I made via Landal business Line?
Was this answer helpful for you?
I have made bookings for a midweek and the following weekend. Can I stay in the same accommodation for both bookings?
Please contact our Guest Services team. They will check whether it is possible to link the different bookings to one holiday accommodation.
Was this answer helpful for you?
Can I book extras once I have made my booking?
Yes, you can add extras to your
booking in
My Roompot up until the day
before your arrival. Here you will find an overview of all available extras. You can also book extras during your stay at the Service point. Remember though that by booking extras in advance you can be sure they will be available.
Was this answer helpful for you?
Can I change the dates of my stay after I have made a booking?
Yes, you can. You can make changes free of charge up to 28 days before arrival, and for hotel bookings even up to 1 day in advance. To do so, please get in touch with our Contact Centre on: 088 – 044 4999. Please note that a different period may be more expensive. If this is the case, you will pay the difference. Is the new holiday period cheaper? Then the amount you have already paid will remain the same.
Was this answer helpful for you?
Can I change my holiday accommodation after I have made a booking?
Changes can be made free of charge up to 28 days before the arrival date, after which no changes can be made. You can only change your booking if the new accommodation is still available. The new accommodation may be more expensive. In that case, you will be required to pay the difference. Is the new accommodation cheaper? Then the price will remain the same as what you have already paid.
Was this answer helpful for you?
How can I cancel a booking that someone else made under my name?
Can you log in to the account with which the
booking was
made? Then you can easily cancel the booking yourself via
My Bookings, provided that the arrival date is not within 28 days. Is the arrival date within 28 days or are you una
ble to log in to the account? Then please contact our guest service. Please note that cancellation is not free of charge in all cases, so check the cancellation conditions of your booking carefully before cancelling.
Was this answer helpful for you?
I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?
We all make mistakes sometimes. You can easily cancel your double booking yourself via
My bookings. Please make sure you do this within 14 days of
booking, so you don't have to pay any cancellation fees (applies to bookings
made 42 days or more before arrival).
Was this answer helpful for you?
Can I have a delivery made at the park where I am staying?
Packages can be delivered (and picked up) at the reception during opening hours. Please always inform the reception in advance.
Deliveries of groceries and takeaways are not allowed on the park. Some of our parks have their own delivery service. You may of course make use of this.
Was this answer helpful for you?
Can I have a delivery made at the park where I am staying?
Packages can be delivered (and picked up) at the reception during opening hours. Please always inform the reception in advance.
Deliveries of groceries and takeaways are not allowed on the park. Some of our parks have their own delivery service. You may of course make use of this.
Was this answer helpful for you?
Can I have a delivery made at the park where I am staying?
Packages can be delivered (and picked up) at the reception during opening hours. Please always inform the reception in advance.
Deliveries of groceries and takeaways are not allowed on the park. Some of our parks have their own delivery service. You may of course make use of this.
Was this answer helpful for you?
Where can I turn with a complaint about my stay at Roompot if I made my booking elsewhere?
We are sorry to hear that you are not satisfied with our services. Even if you booked elsewhere, you can still submit your complaint to us. Please report your complaint within two weeks of your return using our
complaint form. Please include your complaint, booking number, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
Was this answer helpful for you?
I have made a booking for a preferred holiday accommodation. Why don't I see the number of the preferred accommodation in my Roompot account?
Your holiday home number will only be shown if you have made a preferred booking on a specific house or plot number. But not if you have made a preferred booking in relation to the park location or special holiday home facilities.
Was this answer helpful for you?
How can I change a booking that I made via Landal Business Line?
Was this answer helpful for you?
I have made bookings for a midweek and the following weekend. Can I stay in the same accommodation for both bookings?
Please contact our Guest Services team. They will check whether it is possible to link the different bookings to one holiday accommodation.
Was this answer helpful for you?
Can I book extras once I have made my booking?
Yes, you can add extras to your booking in
My Roompot up until the day before your arrival. Here you will find an overview of all available extras. You can also book extras during your stay at the Service point. Remember though that by booking extras in advance you can be sure they will be available.
Was this answer helpful for you?
Can I change the dates of my stay after I have made a booking?
Yes, you can. You can make changes free of charge up to 28 days before arrival, and for hotel bookings even up to 1 day in advance. To do so, please get in touch with our Contact Centre on: 088 – 044 4999. Please note that a different period may be more expensive. If this is the case, you will pay the difference. Is the new holiday period cheaper? Then the amount you have already paid will remain the same.
Was this answer helpful for you?
Can I change my holiday accommodation after I have made a booking?
Changes can be made free of charge up to 28 days before the arrival date, after which no changes can be made. You can only change your booking if the new accommodation is still available. The new accommodation may be more expensive. In that case, you will be required to pay the difference. Is the new accommodation cheaper? Then the price will remain the same as what you have already paid.
Was this answer helpful for you?
How can I cancel a booking that someone else made under my name?
Can you log in to the account with which the booking was
made? Then you can easily cancel the booking yourself via
My Bookings, provided that the arrival date is not within 28 days. Is the arrival date within 28 days or are you unable to log in to the account? Then please contact our guest service. Please note that cancellation is not free of charge in all cases, so check the cancellation conditions of your booking carefully before cancelling.
Was this answer helpful for you?
I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?
We all make mistakes sometimes. You can easily cancel your double booking yourself via
My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings
made 42 days or more before arrival).
Was this answer helpful for you?
Can I have a delivery made at the park where I am staying?
Packages can be delivered (and picked up) at the reception during opening hours. Please always inform the reception in advance.
Deliveries of groceries and takeaways are not allowed on the park. Some of our parks have their own delivery service. You may of course make use of this.
Was this answer helpful for you?
What does a bed Linen, Towel or Tea Towel bundle include?
- The Bed Linen bundle includes a single fitted sheet, duvet cover and pillow case.
- The Towel bundle includes a hand towel and a bath towel.
- The Tea Towel bundle includes a kitchen towel and a tea towel.
- The Comfort bundle includes a Bed Linen bundle, a Towel bundle, 1 tea towel and 1 kitchen towel.
- A Comfort Plus bundle includes a Comfort bundle, a tea & coffee pack and beds made up on arrival.
The bundles are hired per person, per holiday. Prices are given at the time of booking, under Extras. If you would like to add a package after booking, this can be done through My Roompot. Just log in and click on your booking. You will find all the products you can add to your booking under Extras. You will also find the packages prices here.
Was this answer helpful for you?
What does a bed Linen, Towel or Tea Towel bundle include?
- The Bed Linen bundle includes a single fitted sheet, duvet cover and pillow case.
- The Towel bundle includes a hand towel and a bath towel.
- The Tea Towel bundle includes a kitchen towel and a tea towel.
- The Comfort bundle includes a Bed Linen bundle, a Towel bundle, 1 tea towel and 1 kitchen towel.
- A Comfort Plus bundle includes a Comfort bundle, a tea & coffee pack and beds made up on arrival.
The bundles are hired per person, per holiday. Prices are given at the time of booking, under Extras. If you would like to add a package after booking, this can be done through My Roompot. Just log in and click on your booking. You will find all the products you can add to your booking under Extras. You will also find the packages prices here.
Was this answer helpful for you?
How do I request an account for My bookings?
Have you
made a
booking with Roompot and don't have login details yet? Go to
My bookings, click on Log in with your email address and th
en select Create an account. Enter the email address you used to make the
booking. You will receive an email within a few minutes with a link to create a password. In My
bookings, you will only see the bookings you
made directly with Roompot. Did you book through a partner? Th
en you can find your
booking there.
Was this answer helpful for you?
Is it possible to receive a summary of costs with a VAT number?
This is only possi
ble for
business bookings
made via
www.landalbusinessline.nl. You will receive a cost statem
ent with VAT num
ber after
booking.
Was this answer helpful for you?
Will I receive multiple invoices if I book my holiday via another holiday booking company?
Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.
Was this answer helpful for you?
The holiday home I booked, has become cheaper. Does this new price apply to me too?
No, when you book, you pay the lowest price at that time. If we offer a holiday accommodation later with a bigger discount, the lower price does not apply to bookings that have already been made.
Was this answer helpful for you?
What is the minimum age to make a booking?
The minimum age to book is 21 years. An older person cannot guarantee a travel group made up entirely of people under the age of 21. Each tour group must therefore consist of at least 1 person over the age of 21.
Was this answer helpful for you?
Can I book as a company on behalf of my employees?
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Marinapark Volendam in Noord-Holland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
Was this answer helpful for you?
How old must you be to make a booking at Landal?
We only accept reservations from people who are 21 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 21 are not valid.
We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
Was this answer helpful for you?
How do I request an account for My bookings?
Have you
made a
booking with Roompot and don't have login details yet? Go to
My bookings, click on Log in with your email address and th
en select Create an account. Enter the email address you used to make the
booking. You will receive an email within a few minutes with a link to create a password. In My bookings, you will only see the bookings you
made directly with Roompot. Did you book through a partner? Then you can find your booking there.
Was this answer helpful for you?
Is it possible to receive a summary of costs with a VAT number?
This is only possi
ble for business bookings
made via
www.landalbusinessline.nl. You will receive a cost statem
ent with VAT num
ber after booking.
Was this answer helpful for you?
Will I receive multiple invoices if I book my holiday via another holiday booking company?
Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.
Was this answer helpful for you?
The holiday home I booked, has become cheaper. Does this new price apply to me too?
No, when you book, you pay the lowest price at that time. If we offer a holiday accommodation later with a bigger discount, the lower price does not apply to bookings that have already been made.
Was this answer helpful for you?
What is the minimum age to make a booking?
The minimum age to book is 21 years. An older person cannot guarantee a travel group made up entirely of people under the age of 21. Each tour group must therefore consist of at least 1 person over the age of 21.
Was this answer helpful for you?
Can I book as a company on behalf of my employees?
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Marinapark Volendam in Noord-Holland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
Was this answer helpful for you?
How old must you be to make a booking at Landal?
We only accept reservations from people who are 21 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 21 are not valid.
We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
Was this answer helpful for you?
How do I request an account for My bookings?
Have you
made a
booking with Roompot and don't have login details yet? Go to
My bookings, click on Log in with your email address and then select Create an account. Enter the email address you used to make the
booking. You will receive an email within a few minutes with a link to create a password. In My bookings, you will only see the bookings you
made directly with Roompot. Did you book through a partner? Then you can find your booking there.
Was this answer helpful for you?
What does a bed Linen, Towel or Tea Towel bundle include?
- The Bed Linen bundle includes a single fitted sheet, duvet cover and pillow case.
- The Towel bundle includes a hand towel and a bath towel.
- The Tea Towel bundle includes a kitchen towel and a tea towel.
- The Comfort bundle includes a Bed Linen bundle, a Towel bundle, 1 tea towel and 1 kitchen towel.
- A Comfort Plus bundle includes a Comfort bundle, a tea & coffee pack and beds made up on arrival.
The bundles are hired per person, per holiday. Prices are given at the time of booking, under Extras. If you would like to add a package after booking, this can be done through My Roompot. Just log in and click on your booking. You will find all the products you can add to your booking under Extras. You will also find the packages prices here.
Was this answer helpful for you?
Is it possible to receive a summary of costs with a VAT number?
This is only possi
ble for business bookings
made via
www.landalbusinessline.nl. You will receive a cost statement with VAT num
ber after booking.
Was this answer helpful for you?
Will I receive multiple invoices if I book my holiday via another holiday booking company?
Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.
Was this answer helpful for you?
The holiday home I booked, has become cheaper. Does this new price apply to me too?
No, when you book, you pay the lowest price at that time. If we offer a holiday accommodation later with a bigger discount, the lower price does not apply to bookings that have already been made.
Was this answer helpful for you?
What is the minimum age to make a booking?
The minimum age to book is 21 years. An older person cannot guarantee a travel group made up entirely of people under the age of 21. Each tour group must therefore consist of at least 1 person over the age of 21.
Was this answer helpful for you?
Can I book as a company on behalf of my employees?
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Marinapark Volendam in Noord-Holland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
Was this answer helpful for you?
How old must you be to make a booking at Landal?
We only accept reservations from people who are 21 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 21 are not valid.
We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
Was this answer helpful for you?
Can I open my accommodation with the digital key?
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Was this answer helpful for you?
Can I open my accommodation with the digital key?
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Was this answer helpful for you?
Can I pay with cash at the park?
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page.
At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.
Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
Was this answer helpful for you?
Is final cleaning included?
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the
i to the right of the total price. If final cleaning is m
entioned, it is included. Are you already
busy
booking? You can see what is included by default in the account statem
ent. If you have already
booked, just check your confirmation. The payment overview on
My bookings also shows what you have
booked. If you don't see final cleaning listed, th
en it's not included. Of course,
booking final cleaning is possible.
Adding a final cleaning to your booking
If the final cleaning is not included in your
booking, you can add it right away. You will find the option and cost under
Extras during
booking. The final cleaning can also
be booked after you have
made your booking, on
My bookings. There, you will also see the option and cost under
Extras. Are you already at the park? Inquire a
bout the possi
bilities at the reception. If you do not book a final cleaning, you opt to do the final cleaning yourself.
Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Was this answer helpful for you?
Can I pay with cash at the park?
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page.
At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.
Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
Was this answer helpful for you?
Is final cleaning included?
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the
i to the right of the total price. If final cleaning is m
entioned, it is included. Are you already
busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on
My bookings also shows what you have
booked. If you don't see final cleaning listed, th
en it's not included. Of course,
booking final cleaning is possible.
Adding a final cleaning to your booking
If the final cleaning is not included in your
booking, you can add it right away. You will find the option and cost under
Extras during
booking. The final cleaning can also be booked after you have
made your booking, on
My bookings. There, you will also see the option and cost under
Extras. Are you already at the park? Inquire a
bout the possibilities at the reception. If you do not book a final cleaning, you opt to do the final cleaning yourself.
Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Was this answer helpful for you?
Can I open my accommodation with the digital key?
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Was this answer helpful for you?
Can I pay with cash at the park?
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page.
At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.
Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
Was this answer helpful for you?
Is final cleaning included?
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the
i to the right of the total price. If final cleaning is mentioned, it is included. Are you already
busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on
My bookings also shows what you have
booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.
Adding a final cleaning to your booking
If the final cleaning is not included in your
booking, you can add it right away. You will find the option and cost under
Extras during
booking. The final cleaning can also be booked after you have
made your booking, on
My bookings. There, you will also see the option and cost under
Extras. Are you already at the park? Inquire a
bout the possibilities at the reception. If you do not book a final cleaning, you opt to do the final cleaning yourself.
Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Was this answer helpful for you?
How can I make a reservation for the park restaurant?
Park restaurant reservations can
be
made either in the restaurant itself or at the Service point. Contact details of a park can be found on the respective park page under 'Park information'. Or, make your reservation online in our
app. Not all parks are in our app.
Was this answer helpful for you?
How do I request an account for My bookings?
Have you
made a booking with Roompot and don't have login details yet? Go to
My bookings, click on Log in with your email address and then select Create an account. Enter the email address you used to make the booking. You will receive an email within a few minutes with a link to create a password. In My bookings, you will only see the bookings you
made directly with Roompot. Did you book through a partner? Then you can find your booking there.
Was this answer helpful for you?
Can I open my accommodation with the digital key?
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Was this answer helpful for you?
What does a Bed Linen, Towel or Tea Towel bundle include?
- The Bed Linen bundle includes a single fitted sheet, duvet cover and pillow case.
- The Towel bundle includes a hand towel and a bath towel.
- The Tea Towel bundle includes a kitchen towel and a tea towel.
- The Comfort bundle includes a Bed Linen bundle, a Towel bundle, 1 tea towel and 1 kitchen towel.
- A Comfort Plus bundle includes a Comfort bundle, a tea & coffee pack and beds made up on arrival.
The bundles are hired per person, per holiday. Prices are given at the time of booking, under Extras. If you would like to add a package after booking, this can be done through My Roompot. Just log in and click on your booking. You will find all the products you can add to your booking under Extras. You will also find the packages prices here.
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Is it possible to receive a summary of costs with a VAT number?
This is only possible for business bookings
made via
www.landalbusinessline.nl. You will receive a cost statement with VAT number after booking.
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Will I receive multiple invoices if I book my holiday via another holiday booking company?
Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.
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Can I pay with cash at the park?
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page.
At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.
Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
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Is final cleaning included?
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the
i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on
My bookings also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.
Adding a final cleaning to your booking
If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under
Extras during booking. The final cleaning can also be booked after you have
made your booking, on
My bookings. There, you will also see the option and cost under
Extras. Are you already at the park? Inquire about the possibilities at the reception. If you do not book a final cleaning, you opt to do the final cleaning yourself.
Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
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The holiday home I booked, has become cheaper. Does this new price apply to me too?
No, when you book, you pay the lowest price at that time. If we offer a holiday accommodation later with a bigger discount, the lower price does not apply to bookings that have already been made.
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What is the minimum age to make a booking?
The minimum age to book is 21 years. An older person cannot guarantee a travel group made up entirely of people under the age of 21. Each tour group must therefore consist of at least 1 person over the age of 21.
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How can I make a reservation for the park restaurant?
Park restaurant reservations can be
made either in the restaurant itself or at the Service point. Contact details of a park can be found on the respective park page under 'Park information'. Or, make your reservation online in our
app. Not all parks are in our app.
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Can I book as a company on behalf of my employees?
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Marinapark Volendam in Noord-Holland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
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How old must you be to make a booking at Landal?
We only accept reservations from people who are 21 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 21 are not valid.
We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
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