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Important phone numbers for your park can be found in the app, under Contact the reception. Is your park not in the app? Ask for the phone numbers at reception. At some parks, there is a list of all important phone numbers outside reception.
Are more people staying over? Please inform the Service point and pay directly for their stay. For guests you only have to pay the standard tourist tax. If there are other compulsory charges, such as bed linen, you will also need to pay this for your guests.
No more people may stay overnight than the number for which your holiday accommodation is suitable. Are fewer people staying over than you booked for? Please report this to the Service point during check-out. Overpayments will be refunded within 10 days.
Yes, in most cases. At our holiday parks and campsites, dogs, cats, and certain caged pets are welcome — including rabbits, hamsters, guinea pigs, ferrets, birds, mice, and rats. Reptiles, however, are not permitted.
In some of our holiday accommodations, you are allowed to bring one or two pets. If Pets allowed is listed under All characteristics of your chosen accommodation, then pets are permitted. You can find pet-friendly options by visiting the Destinations page or by using the search function at the top of your screen. Under With whom?, simply add one or two pets to your group.
When booking, always indicate that you will be bringing a pet. If booking online, you can do this in Step 1: Your Travel Companion. To register assistance dogs, or pets other than dogs, cats, or ferrets, please contact our Guest Services Department.
Would you like to add a pet to your booking later? If so, please let us know by completing the form on our Service & Contact page. You’ll find it under Have any questions? — then click Pass on request, and choose the option Add or remove pet.
In some of our holiday accommodations, you are allowed to bring one or two pets. If Pets allowed is listed under All characteristics of your chosen accommodation, then pets are permitted. You can find pet-friendly options by visiting the Destinations page or by using the search function at the top of your screen. Under With whom?, simply add one or two pets to your group.
When booking, always indicate that you will be bringing a pet. If booking online, you can do this in Step 1: Your Travel Companion. To register assistance dogs, or pets other than dogs, cats, or ferrets, please contact our Guest Services Department.
Would you like to add a pet to your booking later? If so, please let us know by completing the form on our Service & Contact page. You’ll find it under Have any questions? — then click Pass on request, and choose the option Add or remove pet.
There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.
Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).
When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.
Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).
When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.
Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
The rules on the use of a fire pit vary from one park to another. The park reception will be happy to tell you more about this.
In extreme weather conditions, like drought or high winds, rules on the use of a fire pit may vary.
Many parks allow you to book a camp bed. You can often also book a sheet set for the children's bed. You can do this when booking under Extras. Want to add a bed afterwards? This can be done up to 1 day before arrival via My bookings. The options for booking children's facilities can be found under Extras.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.
Our TVs have a standard channel package. The exact channels differ per park. Do you want to know if a specific station is available? Then the reception will be happy to help you. You will find the park contact details on the applicable park page under ‘Information’.
Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.
Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.
A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.
Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.
Campsite Rules
You may bring a maximum of 2 pets per camping pitch.
A surcharge per pet, per night also applies at our campsites.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.
Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.
A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.
Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.
Campsite Rules
You may bring a maximum of 2 pets per camping pitch.
A surcharge per pet, per night also applies at our campsites.
On the page of your holiday accommodation you will find what is available in your accommodation, for example a coffee machine or an oven. A complete set of furnishings is standard for the number of people the accommodation is suitable for.
Whether bed linen and towels are provided varies per type of accommodation and per park. Click on the next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Already booked? If bed linen and/or towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.
The type of bed may vary per holiday accommodation. There are single beds, double beds, box-spring beds and bunk beds. You can find the type of bed in your holiday accommodation under All features on the holiday accommodation page. Most accommodations have single beds that are 90 cm wide and 200 cm long. Does your holiday accommodation have the feature Extra long beds? Then all beds in the accommodation are 90x210 cm. All holiday accommodations have single duvets and pillows.
Some properties have a cot as standard. If this is the case, it will be indicated under “Children's facilities”. If there is no cot available, you can often book a camp bed. You can do this easily via “My bookings”.
Some properties have a cot as standard. If this is the case, it will be indicated under “Children's facilities”. If there is no cot available, you can often book a camp bed. You can do this easily via “My bookings”.
You can rent a barbecue at some parks. Please contact the Service point to see if this is possible at your park. The phone number can be found on the applicable park page under ‘practical info’.
Barbecue package
Many of our holiday parks offer barbecue packages. In addition to meat, salads and baguettes, it also includes a disposable barbecue. It couldn't be easier! You can book a barbecue package on My bookings, up to a day before arrival. During your holiday, you can do so at the Service point. But be on time, barbecue packages can only be ordered up to a day before use.
This varies per park and per holiday home. Free wifi can be found under Good to know on the Parkinfo page of your park and under All features on the page of your holiday home.
Most parks offer free wifi. Often you have to log in. The wifi code can often be found on a kitchen cabinet or on the start screen of the television. We always mention where you can find the code in the app. Are you staying at a campsite? Then you can ask for the Wi-Fi code at reception.
In some cases, you have to pay for wifi. The costs differ per park.
No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
Most holiday accommodations allow 1 or 2 dogs or other pets. Can you add only 1 pet to your booking? Then unfortunately only 1 pet is allowed. If you are unable to add any pets, they will not be allowed.
On your holiday home’s page, you can view a full list of available amenities. If the accommodation includes air conditioning, it will be listed under the General section in All Features. Need help using a device in your accommodation? User manuals for most appliances can be found at gebruikershandleiding.nl.
Leave your key in the mailbox at the reception. Keycards can also be left here. Then they can be reused. Keycards are not required to be left behind. There is no need to check out, the operation of the keycards stops automatically.
The addresses of the park can be found on the applicable park page under ‘Information’. Any travel tips will also be mentioned on this page. For instance, if it would be best to use a different navigation address, or book a spot on the ferry in advance.
The address and all other contact details for the park can be found on the Information page for the park in question. You can also find all contact details in the app. Please note: not all parks are listed in the app.
The exact arrival and departure times of your chosen holiday accommodation can be found at the bottom of your accommodation's page. You can also find the times in step 1 of booking, under your dates. These times also appear in the travel info you will receive about a week before arrival. Usually you have to leave the accommodation at 10 am. You do not need to vacant the camping sites until 11 am. Specific departure times for a park can be found on the applicable park page under ‘Information’.
Checking out
Ready to leave? Close the door behind you, and leave the key card in the mailbox at the park exit. Do you have a key? Please drop it off at the Service point.
Checking out
Ready to leave? Close the door behind you, and leave the key card in the mailbox at the park exit. Do you have a key? Please drop it off at the Service point.
The exact arrival and departure times for your chosen holiday accommodation can be found under Arrival & Departure on the Park Info page. You will also find the times in step 1 of the booking process, next to the dates. In addition, the times are listed in the travel information you will receive approximately one week before arrival. Most holiday accommodations are available from 4 p.m. Most camping pitches are available from 1 p.m.
Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.
Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the options in My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.
Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.
Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the options in My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.
Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
You will find the exact arrival and departure times for your chosen campsite at the bottom of the campsite's page. You can also find the times in step 1 of booking, under your dates. These times also appear in the travel info you will receive about a week before arrival. Most campsites are available from 13:00 onwards.
If you have a PIN code or key card for your accommodation, you do not need to check in at reception. You can arrive at the park at any time.
If you do not have a PIN code or key card and expect to arrive after reception closing time, please discuss this with reception in advance. They will be happy to help you with an alternative. Contact details and opening hours of the reception can be found on the relevant park page under Park Info.
Have you arrived unexpectedly after the reception has closed? Please report to the park's intercom or call the emergency number on the reception door.
Night-time
Between 11 p.m. and 7 a.m., quiet hours are in effect at the park. You will not be able to drive into the park during this time. Of course, it is possible that you may arrive unexpectedly during these hours. In that case, please take only the essentials from your car and walk to your holiday accommodation.
If you do not have a PIN code or key card and expect to arrive after reception closing time, please discuss this with reception in advance. They will be happy to help you with an alternative. Contact details and opening hours of the reception can be found on the relevant park page under Park Info.
Have you arrived unexpectedly after the reception has closed? Please report to the park's intercom or call the emergency number on the reception door.
Night-time
Between 11 p.m. and 7 a.m., quiet hours are in effect at the park. You will not be able to drive into the park during this time. Of course, it is possible that you may arrive unexpectedly during these hours. In that case, please take only the essentials from your car and walk to your holiday accommodation.
You will see the number of your holiday accommodation in My bookings a week before arrival. The number is also listed on your travel information. You will receive this one week before arrival, by mail or by post. In very exceptional cases, it may happen that you end up in a different spot. If this is the case, you will always be informed accordingly.
If you want to be sure of a specific house number, you can specify your preference when booking. You will pay a surcharge for this. Here too, the following applies: in very exceptional cases, it may happen that you end up in a different house number. Should this be the case, you will always be informed accordingly.
If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the reception.
Key
If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the reception when you check in.
Opening hours reception
Further information about check in and the reception opening times can be found on the applicable park page under ‘information’. If you will be arriving after the reception opening hours, please get in touch beforehand to discuss the key collection procedure.
Traffic jams or other unexpected circumstances may delay your arrival. No problem! Take a look at the reception opening times. If you will be arriving just before or after the reception opening times, please call the staff so they are aware of this. They will also make arrangements with you on key collection, if applicable to your accommodation.
Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page.
At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.
Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
Yes, you can pay for your booking with a credit card. We accept Visa, Mastercard and American Express. At many parks, you can also pay with your credit card in restaurants, shops and bike rental shops. The credit card transaction will be charged immediately.
We will then send you a payment reminder. If you do not pay within the specified period, your booking will be cancelled in accordance with the General Terms and Conditions. You will receive a cancellation note.
You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.
If you haven't paid yet, please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the Terms and Conditions.
There is an overview of your paid and outstanding amounts in My Roompot. A payment can be seen in the overview within a day. If the payment comes from a non-Dutch account, it will take a little longer.
That depends on when you book. Are you booking more than 70 days in advance? Then you can choose:
* Pay the entire amount in one go (within 14 days of booking), or
* Pay 50% and the rest no later than 56 days before arrival.
If you don't make a choice, we will automatically put your payment on deposit. Would you still like to pay in one go? You can always do this via My bookings. You will then no longer be able to switch to paying in instalments.
Booking within 56 days of arrival?
Then you are required to pay the entire amount in one go, either immediately or within 14 days (depending on your arrival date). A deposit is no longer possible.
* Pay the entire amount in one go (within 14 days of booking), or
* Pay 50% and the rest no later than 56 days before arrival.
If you don't make a choice, we will automatically put your payment on deposit. Would you still like to pay in one go? You can always do this via My bookings. You will then no longer be able to switch to paying in instalments.
Booking within 56 days of arrival?
Then you are required to pay the entire amount in one go, either immediately or within 14 days (depending on your arrival date). A deposit is no longer possible.
No, that is not possible. Bookings must be paid for fully in advance.
No, the deposit must be paid within 14 days of your booking. You will see the exact payment date in your booking confirmation and in My bookings.
Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.
Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.
We will refund any overpayments within 7 working days after departure. Please contact Financial Services if you have not received the money. To do so, send an email to fs@roompot.nl. Remember to include your booking number in the email.
You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.
Booking more than 70 days in advance?
Then you can pay in two parts:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival
Booking between 43 and 70 days before arrival?
Then you pay the full amount within 14 days.
Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.
Booking more than 70 days in advance?
Then you can pay in two parts:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival
Booking between 43 and 70 days before arrival?
Then you pay the full amount within 14 days.
Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
The deposit or part thereof will usually be refunded within seven working days after departure. This is only possible if we have your bank account number. You can enter this in your account under My details.
It is also possible that you will only receive part of the deposit back, or nothing at all. This means that you did not leave your holiday accommodation in accordance with the rules. If this is the case, you will be notified. If you have not received a message from us but your deposit has not been refunded within 7 working days after departure, please contact the reception of the holiday park where you stayed. You can find the contact details of a park via Parkinfo.
It is also possible that you will only receive part of the deposit back, or nothing at all. This means that you did not leave your holiday accommodation in accordance with the rules. If this is the case, you will be notified. If you have not received a message from us but your deposit has not been refunded within 7 working days after departure, please contact the reception of the holiday park where you stayed. You can find the contact details of a park via Parkinfo.
From time to time additional cleaning or repair works need to be undertaken after departure in a holiday home. The costs for this will be deducted from the deposit. This can be prevented by ensuring you leave the holiday home in pristine condition when you leave.
You will see the deposit amount in the booking overview during booking. Have you booked already? Then you will find the standard deposit amount on your confirmation.
If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your booking overview.
Please contact our Guest Service. They will be happy to add your account number for you.
This can have several reasons. Our Guest Service will be happy to solve this for you. Please contact us.
Your holiday home number will only be shown if you have made a preferred booking on a specific house or plot number. But not if you have made a preferred booking in relation to the park location or special holiday home facilities.
This varies from provider to provider. Important information can be found in the confirmation you received after booking.
It's a pity that the door cannot be opened using the app. You can also open the door with the PIN. You can also access the PIN using the digital key. Please note that the digital key is only visible from check-in time. The PIN also works only from this time. You will receive the PIN by e-mail at the latest 1 day before arrival. This e-mail also notes the check-in and check-out times.
The current opening hours of the swimming pool can often be found in the app. If no opening hours are listed, please check with reception.
You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.
Some holiday accommodation has a storage room accessible from outside. In many cases, there is enough space here to store your bike. Would you like to know if this is the case for your holiday accommodation? The reception staff will be happy to help you.
At Zeebad, guests have free use of a lockable bike shed. This is in a central location on the park. There is room for a maximum of 4 bicycles per storage area and there are 2 sockets to charge your electric bicycle.
Parkhotel Bad Arcen has an enclosed, covered bicycle shed. As a hotel guest, you can use this free of charge.
At Zeebad, guests have free use of a lockable bike shed. This is in a central location on the park. There is room for a maximum of 4 bicycles per storage area and there are 2 sockets to charge your electric bicycle.
Parkhotel Bad Arcen has an enclosed, covered bicycle shed. As a hotel guest, you can use this free of charge.
Park restaurant reservations can be made either in the restaurant itself or at the Service point. Contact details of a park can be found on the respective park page under 'Park information'. Or, make your reservation online in our app. Not all parks are in our app.
That depends on the period for which you have booked. You can usually find the current opening hours in the app. If no opening hours are listed, please check with reception.
Some holiday homes have their own washing machine. You can see whether your holiday home has a washing machine under All features on the page of your holiday home. Some of our parks have a laundrette. You can see whether this is the case for your park on the Park info page of your park.
The costs can be found in our app under Facilities. Some parks require special laundry tokens. If this is the case, it will also be mentioned in the app.
The costs can be found in our app under Facilities. Some parks require special laundry tokens. If this is the case, it will also be mentioned in the app.
Most parks have bike rental services. You can check whether this applies to your booked park on the Facilities page of the park.
Prices
Bicycle rental prices and the range of bicycles available vary per park. Unisex city bikes and children's bikes are available everywhere. Some parks also rent electric bikes, e-choppers, fun bikes and/or trailer bikes. The range and rates per park can be found in our app. Not all parks are listed in the app.
Reservations
To ensure that a bike is available when you need it, it is best to reserve in advance. You can do this at the bike rental desk and at the reception desk at the park, and in some cases also online via My bookings.
Is bike rental not listed? Please contact the reception desk. They will be happy to help you with your reservation. You can find the contact details of a park on the park page under Park info.
Prices
Bicycle rental prices and the range of bicycles available vary per park. Unisex city bikes and children's bikes are available everywhere. Some parks also rent electric bikes, e-choppers, fun bikes and/or trailer bikes. The range and rates per park can be found in our app. Not all parks are listed in the app.
Reservations
To ensure that a bike is available when you need it, it is best to reserve in advance. You can do this at the bike rental desk and at the reception desk at the park, and in some cases also online via My bookings.
Is bike rental not listed? Please contact the reception desk. They will be happy to help you with your reservation. You can find the contact details of a park on the park page under Park info.
You will find all the facilities on the park's page.
App
The facilities can also be found in our app, which contains many of our parks. Download the app for all the useful information during your holiday, like special offers in the park restaurant or the opening hours of the swimming pool.
Packages can be delivered (and picked up) at the reception during opening hours. Please always inform the reception in advance.
Deliveries of groceries and takeaways are not allowed on the park. Some of our parks have their own delivery service. You may of course make use of this.
Yes, you may be picked up or dropped off at your holiday home by a taxi or other transport on changeover days. Of course, this can only be done if the holiday home is accessible by car. If you are disabled or have difficulty walking, you may also be dropped off or picked up from your holiday home on days other than on changeover days. The (taxi) driver can pass on your name and holiday home to the reception at the boom gate. They will then open the boom gate.
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My bookings also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.
Adding a final cleaning to your booking
If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under Extras during booking. The final cleaning can also be booked after you have made your booking, on My bookings. There, you will also see the option and cost under Extras. Are you already at the park? Inquire about the possibilities at the reception. If you do not book a final cleaning, you opt to do the final cleaning yourself.
Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
We are sorry to hear that you are not satisfied with our services. Even if you booked elsewhere, you can still submit your complaint to us. Please report your complaint within two weeks of your return using our complaint form. Please include your complaint, booking number, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.
What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If bed linen is included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.
Bed linen
There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.
Adding a bed linen booking
You can add bed linen up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent bed linen at reception, subject to availability.
The type of bed may vary depending on the holiday accommodation. There are single beds, double beds, box-spring beds, and bunk beds. The type of bed in your holiday home can be found under the property’s features. Most accommodations have single beds that are 90 cm wide and 200 cm long.
If your accommodation includes the feature Extra long beds, then all beds in the property will measure 90 x 210 cm. All holiday accommodations are provided with single duvets and pillows.
Some properties come with a cot as standard. If this is the case, it will be listed under Children’s facilities. If no cot is available, you can often book a travel cot separately. This can easily be arranged via “My bookings”.
If your accommodation includes the feature Extra long beds, then all beds in the property will measure 90 x 210 cm. All holiday accommodations are provided with single duvets and pillows.
Some properties come with a cot as standard. If this is the case, it will be listed under Children’s facilities. If no cot is available, you can often book a travel cot separately. This can easily be arranged via “My bookings”.
- The Bed Linen bundle includes a single fitted sheet, duvet cover and pillow case.
- The Towel bundle includes a hand towel and a bath towel.
- The Tea Towel bundle includes a kitchen towel and a tea towel.
- The Comfort bundle includes a Bed Linen bundle, a Towel bundle, 1 tea towel and 1 kitchen towel.
- A Comfort Plus bundle includes a Comfort bundle, a tea & coffee pack and beds made up on arrival.
The bundles are hired per person, per holiday. Prices are given at the time of booking, under Extras. If you would like to add a package after booking, this can be done through My Roompot. Just log in and click on your booking. You will find all the products you can add to your booking under Extras. You will also find the packages prices here.
This varies per holiday accommodation. We distinguish between a towel package and a kitchen towel package. Sometimes these packages are already included in the rental price. In that case, there will be 1 package with kitchen towels and towel packages for the number of people in the reservation. If the hand or kitchen towels are not included in the rental price, you can always book them separately. You are also welcome to bring your own towels from home.
What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.
Booking extra towels
You can book extra towels and kitchen towels up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent towels at reception, subject to availability.
This varies per holiday home. We differentiate between a towel package and a kitchen towel package. Kitchen towels are sometimes already included in the rental. In that case, 1 package of kitchen linen will be ready for you. The Kitchen Towel bundle includes 1 kitchen towel and 2 tea towels. If hand or kitchen towels are not included in the rental, you can always book them extra. You can of course bring your own towels and kitchen towels from home.
What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If kitchen towels are included, it will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.
Booking extra kitchen towels
You can add kitchen towels up to one day before arrival. This is easily done via My bookings. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent linen from the reception.
We deem your privacy to be paramount. Accordingly, we process and safeguard your personal details with the utmost care. We do so, among other ways, by sending encrypted data. This means the data can only be read by those authorised to do so.
Send an e-mail requesting the deletion of your account to privacy@landal.com. You will be notified when the account has been deleted. If you wish to view your bookings at a later date, you can create a new account using the same e-mail address.
Would you like your personal data to be deleted? Please clearly state the exact data you want deleted.
Would you like your personal data to be deleted? Please clearly state the exact data you want deleted.
Good to know: some data is subject to a statutory retention period. This means we cannot necessarily (immediately) comply with your request. We will inform you, should this be the case.
You can only log in with the email address you booked with. Sometimes it helps if you reset your password. You can do this by clicking Forgot password. Please enter your email address and you will receive an email with a link to reset your password. If this doesn't help, please contact our Guest Service, they will be happy to solve it for you.
No, your My bookings account will remain active. You can always log in and view your previous bookings. When you make a new booking with the same email address, this booking will also be visible in My Bookings.
You can only log in with the e-mail address you booked with. Sometimes it helps if you reset your password. You can do this by clicking on Forgot password. Enter your e-mail address and you will receive an e-mail with a link to reset your password. Does this not help? Then contact our Guest Services, they will be happy to solve it for you.
To view your old bookings in My Bookings on the Roompot page, it is important that you create a new account with the same e-mail address and surname as you used to make your previous booking(s). Once you have created that account, your previous Roompot bookings will be linked to that account. Your Landal bookings will remain in My Bookings on the Landal page.
You will find a lot of information on eigenaren.roompot.nl, such as the details of your property and answers to frequently asked questions. Prefer personal contact? Then contact the owner service department via eigenarenservice@roompot.nl or +31 (0)88 - 1450450. They can be reached from Monday to Friday between 8.30 a.m. and 5 p.m.
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Marinapark Volendam in Noord-Holland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
If you can't add pets while booking, there may be 2 reasons. Either your chosen holiday home is not suitable for pets, or there are no more holiday homes available of this type where pets are allowed.
You can always book a holiday accommodation, even on the day of arrival. Of course, your preferred holiday accommodation must still be available for the desired period. That is why it is wise to book in advance. Would you like to book for arrival on the same day? That is possible, but please call us on 088 - 0444999 (standard charges apply). Our Guest Services team will be happy to look at the options available.
"When searching for a holiday, enter your travel dates and the number of people travelling. The prices you see are inclusive of all mandatory costs for your group. Only the deposit is added to this, but this will be refunded when you leave the accommodation clean and tidy.
The “i” next to the price shows exactly which costs are included. If bed linen or final cleaning are not included but you would like to add these, these costs will be added to the rental price.
If you do not specify the number of people travelling, the price shown is an example. The price for your holiday may therefore differ if you arrive with a different number of people."
The “i” next to the price shows exactly which costs are included. If bed linen or final cleaning are not included but you would like to add these, these costs will be added to the rental price.
If you do not specify the number of people travelling, the price shown is an example. The price for your holiday may therefore differ if you arrive with a different number of people."
Yes, you can add extras to your booking in My Roompot up until the day before your arrival. Here you will find an overview of all available extras. You can also book extras during your stay at the Service point. Remember though that by booking extras in advance you can be sure they will be available.
Yes, you can indicate your preference when booking. This can be for a specific holiday home or camping pitch, or for a particular facility in a holiday home.
Yes, certainly. Some of our parks offer holiday accommodations with modifications. These include a modified bedroom with high/low beds, an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the Accessible accommodation filter under Accessibility. The adaptations vary per type of accommodation and per park.
Do you require additional care and/or aids during your holiday? You can find out what options are available via Roompot Care. The Roompot Care staff will be happy to help you, including finding a suitable destination!
Do you require additional care and/or aids during your holiday? You can find out what options are available via Roompot Care. The Roompot Care staff will be happy to help you, including finding a suitable destination!
Yes, that is possible. When making an online booking, please refer to the other booking in the comments field. Our Guest Services team will then link the bookings together. Do you require advice or assistance? Our Guest Services team will be happy to help.
Please note: a preference fee will be charged if you book multiple properties at the same time or have the bookings linked.
Group bookings
Are you travelling with a family group? To book up to 10 properties at the same time, please call our Guest Services team.
Please note: a preference fee will be charged if you book multiple properties at the same time or have the bookings linked.
Group bookings
Are you travelling with a family group? To book up to 10 properties at the same time, please call our Guest Services team.
So nice to hear you would like to extend your stay.
Are you already at the park? Then just pop in at reception. Our staff will check to see what options are available. If you're not at your destination yet, please contact our Guest Service. Of course, the accommodation must be available to extend your stay.
When booking, you can indicate your preference for a specific house number or a particular facility. For example, a pet-free stay or a specific location. Sometimes there is an additional charge for this. If you want to change your preference after booking, or specify a preference you hadn't previously indicated, our Guest Services team will be happy to help. Preferences are always subject to availability, so in some cases you may be accommodated in a different location. If this is the case, we will always inform you.
Yes, you can. You can make changes free of charge up to 28 days before arrival, and for hotel bookings even up to 1 day in advance. To do so, please get in touch with our Contact Centre on: 088 – 044 4999. Please note that a different period may be more expensive. If this is the case, you will pay the difference. Is the new holiday period cheaper? Then the amount you have already paid will remain the same.
Changes can be made free of charge up to 28 days before the arrival date, after which no changes can be made. You can only change your booking if the new accommodation is still available. The new accommodation may be more expensive. In that case, you will be required to pay the difference. Is the new accommodation cheaper? Then the price will remain the same as what you have already paid.
Changes are always free of charge. If you change your booking within 24 hours of making it, we will refund any price difference within 10 days. You can also change your booking up to 28 days before arrival. Please note the new price: if it is higher, you will pay the difference at the time of the change. If your new holiday is cheaper than your original booking, the original price paid will remain valid. This is in accordance with our General Conditions.
Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will then receive an amended invoice. Any refunds will be deducted from your deposit after your stay.
That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:
Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.
- If you cancel within 14 days of making your booking and your arrival date is still at least 42 days away, cancellation is free of charge. Please note that free cancellation within 14 days of booking is only possible up to 42 days before arrival. For example: if you book 50 days before arrival, you have 8 days to cancel free of charge.
- If you cancel later than 14 days after making your booking and your arrival date is more than 30 days away, you will be charged 30% of the travel sum.
- If your arrival date is within 30 days, you will be charged 100% of the travel sum.
Check your account under “Cancellation and rebooking” to see what applies to your stay.
Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
- If you cancel 93 days or more before arrival, you will pay 15% of the rental price.
- If you cancel between 92 and 63 days before arrival, you will pay 50% of the rental price.
- If you cancel between 62 and 32 days before arrival, you will pay 75% of the rental price.
- If you cancel between 31 days and the day before arrival, you will pay 90% of the rental price.
- If you cancel on the day of arrival or later, you will pay 100% of the rental price.
Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.
Yes, you can. Please state the allergies you would like us to check for in the comments field of your booking at the time of making your booking. Please contact the park's reception too, so we can discuss your requirements with our cleaners. Thus, we will be sure to meet your expectations!
Yes, we have. At some of our parks, you will find adapted holiday accommodations. This could include an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the filter Suited for disabled. The adjustments vary according to type of home and park.
Do you need extra care and/or equipment during your holiday? Please contact our Roompot Care department on + 31 (0)113 374 500 or fill in the form on our (Dutch) contact page. Moreover, Roompot Care's staff will be happy to help you find a suitable destination!
Setting off fireworks is not permitted. Some parks make an exception during New Year's Eve. If this is the case, a central location will be designated. Guest Services or the park reception will be happy to provide you with more information. Please note that this exception only applies when setting off fireworks is permitted by law.
The number of dogs or other pets allowed in most holiday homes is 1 or 2. Contact the Service point if you want to be sure how many pets are allowed in your preferred holiday home. Contact details of a park can be found on the 'Park information' page per park.
If you can't add pets while booking, there may be 2 reasons. Either your chosen holiday home is not suitable for pets, or there are no more holiday homes available of this type where pets are allowed.
Roompot offers its guests the opportunity to celebrate a firework-free New Year's Eve in some of its holiday parks. Ideal for guests with dogs and small children who do not like loud bangs.
Please note: A firework-free holiday park means that setting off fireworks in the park is prohibited and this is also monitored. In addition, the park is located in a municipality where fireworks are also prohibited. This means that there should be as little noise as possible on New Year's Eve, but we cannot completely rule out the possibility of violations of the regulations.
In addition to firework-free holiday parks, we also have holiday parks that are partially firework-free – we call them ‘firework-free light’. These include parks that prohibit fireworks in the park but do not monitor this, or those that monitor the ban in the park but are located in a municipality that does not prohibit the setting off of fireworks. Therefore, on New Year's Eve, there may be noise from rockets or similar in the park or the surrounding area.
Please note: A firework-free holiday park means that setting off fireworks in the park is prohibited and this is also monitored. In addition, the park is located in a municipality where fireworks are also prohibited. This means that there should be as little noise as possible on New Year's Eve, but we cannot completely rule out the possibility of violations of the regulations.
In addition to firework-free holiday parks, we also have holiday parks that are partially firework-free – we call them ‘firework-free light’. These include parks that prohibit fireworks in the park but do not monitor this, or those that monitor the ban in the park but are located in a municipality that does not prohibit the setting off of fireworks. Therefore, on New Year's Eve, there may be noise from rockets or similar in the park or the surrounding area.
We only accept reservations from people who are 21 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 21 are not valid.
We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.