24 questions found for "campingplatz nin"

Does my holiday home have air conditioning?
On your holiday home’s page, you can view a full list of available amenities. If the accommodation includes air conditioning, it will be listed under the General section in All Features. Need help using a device in your accommodation? User manuals for most appliances can be found at gebruikershandleiding.nl.
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Is final cleaning included?
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My bookings also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.

Adding a final cleaning to your booking
If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under Extras during booking. The final cleaning can also be booked after you have made your booking, on My bookings. There, you will also see the option and cost under Extras. Are you already at the park? Inquire about the possibilities at the reception. If you do not book a final cleaning, you opt to do the final cleaning yourself.

Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
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How much does the final cleaning cost?
The costs of the final cleaning vary per park and per type of holiday accommodation. Cleaning a large accommodation is more work and therefore often a bit more expensive. In many cases, the final cleaning is included. The costs of the final cleaning are then already included in the price.
Adding a final cleaning to your booking
If final cleaning is not included in your booking, you can book it immediately. You will find the option and costs under Extras. You can also book final cleaning after making your booking via My bookings. There you will also see the option and costs under Extras. If you do not book final cleaning, you choose to do the final cleaning yourself.

Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
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What are the pool opening hours?

The current opening hours of the swimming pool can often be found in the app. If no opening hours are listed, please check with reception.

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Where can I check in if the reception is closed?
If you have a PIN code or key card for your accommodation, you do not need to check in at reception. You can arrive at the park at any time.

If you do not have a PIN code or key card and expect to arrive after reception closing time, please discuss this with reception in advance. They will be happy to help you with an alternative. Contact details and opening hours of the reception can be found on the relevant park page under Park Info.
 

Have you arrived unexpectedly after the reception has closed? Please report to the park's intercom or call the emergency number on the reception door.

Night-time
Between 11 p.m. and 7 a.m., quiet hours are in effect at the park. You will not be able to drive into the park during this time. Of course, it is possible that you may arrive unexpectedly during these hours. In that case, please take only the essentials from your car and walk to your holiday accommodation.
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When and how do I get the PIN, key or keycard for my holiday home?
If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the reception.

Key
If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the reception when you check in.

Opening hours reception
Further information about check in and the reception opening times can be found on the applicable park page under ‘information’. If you will be arriving after the reception opening hours, please get in touch beforehand to discuss the key collection procedure.
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What should I do if I arrive later than anticipated?
Traffic jams or other unexpected circumstances may delay your arrival. No problem! Take a look at the reception opening times. If you will be arriving just before or after the reception opening times, please call the staff so they are aware of this. They will also make arrangements with you on key collection, if applicable to your accommodation.
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How do I log into my Roompot account?
Log in with the email address you used to make your booking and your password. Forgot your password? Click on Forgot your password and enter your email address. Don't have an account yet? Go to My bookings, log in with your email address and click on Create account. In both cases, enter the email address you used to make your booking. You will then receive an email explaining how to set up a new password or create one. You can only create an account on My bookings if you booked your stay directly with us.
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How do I use the digital key?
Make sure you are logged into the app with the account you used to make your booking and that you are standing at the door of your holiday accommodation. On the app's home screen, you will see an orange button to open the door. You can also press the key icon at the top of the screen. Make sure you have an internet connection and that Bluetooth and location services are enabled. If a setting is missing, the app will ask you to activate the function.
To unlock the door, swipe. The door will open as soon as you hear a short beep. You may also hear the lock mechanism opening. After 10 seconds, the door will lock again automatically.
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How do I change or cancel booked extras?
You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.
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What are the additional expenses for bringing a pet?
For dogs and cats, you pay a surcharge per animal, per night. You don't have to pay a surcharge for other caged pets such as a bird, guinea pig, ferret, rat, mouse, or hamsters.

A complete cleaning is required for all animals, unless it is already included as standard in the price of your stay. If you are taking advantage of a promotion where the final cleaning is offered at an extra discount, you will pay the original amount of the final cleaning.

The amount of the pet surcharge and final cleaning fee depends on the park. You'll find these prices in your price summary when booking. You may bring a maximum of 2 pets per campsite to our campgrounds. At the campgrounds, you will pay a nightly surcharge for each pet.
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What are the regulations for assistance dogs?
For assistance dogs, the regulations are different from the ones for ordinary pets. Are all the holiday homes where pets are allowed, fully booked? Then your assistance dog is also welcome in a pet-free holiday home. For assistance dogs you only pay a compulsory final cleaning fee; the usual pet fee is waived.

To register your assistance dog, please contact our Guest Service.
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Why do I have to pay a deposit?
From time to time additional cleaning or repair works need to be undertaken after departure in a holiday home. The costs for this will be deducted from the deposit. This can be prevented by ensuring you leave the holiday home in pristine condition when you leave.
You will see the deposit amount in the booking overview during booking. Have you booked already? Then you will find the standard deposit amount on your confirmation.
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What are the additional expenses for bringing a pet?
Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.

Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.

A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.

Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.

Campsite Rules
You may bring a maximum of 2 pets per camping pitch.

A surcharge per pet, per night also applies at our campsites.
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What does the final clean entail?

The final cleaning is a thorough cleaning of the entire holiday accommodation. This is in addition to what you would normally do to leave your accommodation tidy upon departure. We will do the final cleaning if it is included or if you book it as an extra. You can also do the final cleaning yourself, in which case we ask you to clean the following:

  • Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
  • Furniture and utensils: wipe and dry
  • Toilets: toilet pan, tiles, door, wash basin and tap
  • Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
  • Floors: vacuum and mop all rooms in the accommodation
  • Windows and doors: wipe and dry
  • Sauna: empty the water bucket and clean the seats, floor and door
  • Patio: wipe, dry and stack the patio furniture
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What are the additional charges apart from the rent?
"When searching for a holiday, enter your travel dates and the number of people travelling. The prices you see are inclusive of all mandatory costs for your group. Only the deposit is added to this, but this will be refunded when you leave the accommodation clean and tidy.

The “i” next to the price shows exactly which costs are included. If bed linen or final cleaning are not included but you would like to add these, these costs will be added to the rental price.

If you do not specify the number of people travelling, the price shown is an example. The price for your holiday may therefore differ if you arrive with a different number of people."
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What are the regulations for assistance dogs?
Different rules apply to assistance dogs than to regular pets. Are all holiday accommodations that allow pets fully booked? Then, as an exception, your assistance dog is also welcome in a pet-free holiday accommodation. For assistance dogs, you only pay a mandatory final cleaning fee; the usual pet surcharge does not apply.

To register an assistance dog, please contact our Guest Services.
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All prices include reservation costs
At Roompot we work with a calculation example. This example is based on the chosen accommodation, a certain number of persons and the chosen dates. In the pop-up you will see the total price if you come with a certain number of people, including all compulsory costs. The booking fee is always included in the total price. For a number of accommodations, other costs are also included in the total price. These include tourist tax, final cleaning or bed linen. In the pop-up which is shown with each price, you can see exactly which costs are included and which costs are excluded.
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How do I change or cancel booked extras?
You can change or cancel booked extras up to 1 day before arrival via My bookings. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.
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I'm not staying at your park. Can I still come and swim?
You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.
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Will all of the facilities be open at the park during my stay?
That depends on the period for which you have booked. You can usually find the current opening hours in the app. If no opening hours are listed, please check with reception.
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Where can I find out about the park facilities?
You will find all the facilities on the park's page.

App
The facilities can also be found in our app, which contains many of our parks. Download the app for all the useful information during your holiday, like special offers in the park restaurant or the opening hours of the swimming pool.
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Can I have a delivery made at the park where I am staying?
Packages can be delivered (and picked up) at the reception during opening hours. Please always inform the reception in advance.
Deliveries of groceries and takeaways are not allowed on the park. Some of our parks have their own delivery service. You may of course make use of this.
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Can I book as a company on behalf of my employees?
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Marinapark Volendam in Noord-Holland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
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