The address and all other contact details for the park can be found on the Information page for the park in question. You can also find all contact details in the app. Please note: not all parks are listed in the app.

Yes, we sponsor the Koos Foundation, for example. Email sales@roompot.nl for questions about sponsorship.

You can find the contact details for a park on the relevant park page under Park info or in the app under Contact reception.

You will find the exact arrival and departure times for your chosen campsite at the bottom of the campsite's page. You can also find the times in step 1 of booking, under your dates. These times also appear in the travel info you will receive about a week before arrival. Most campsites are available from 13:00 onwards.

We are sorry to hear that your keycard is not working. Your keycard will automatically work from 4 p.m. If you have booked Early Check-in and are allowed to enter your holiday accommodation at 12 noon, please activate your keycard at reception first. If it is later than 4 p.m. and your keycard is not working, please also visit reception.

You can always arrive later than the arrival date you booked. Leaving earlier is also possible, of course. The price remains the same in both cases.

Arriving earlier than booked? Please contact our Guest Services to discuss the options.

Please complete the Lost-and-found form. Our reception will then check whether your belongings have been found and will contact you as soon as possible.

Yes, you can. Please state the allergies you would like us to check for in the comments field of your booking at the time of making your booking. Please contact the park's reception too, so we can discuss your requirements with our cleaners. Thus, we will be sure to meet your expectations!

Yes, we have. At some of our parks, you will find adapted holiday accommodations. This could include an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the filter Suited for disabled. The adjustments vary according to type of home and park.

We are sorry to hear that you are not satisfied. Please report your complaint to us so that we can work with you to find a solution. After all, you want to enjoy your holiday together.

I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our complaint form. We will look into your complaint and always send you a response.

I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.

Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.

I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.

You can only log in with the e-mail address you booked with. Sometimes it helps if you reset your password. You can do this by clicking on Forgot password. Enter your e-mail address and you will receive an e-mail with a link to reset your password. Does this not help? Then contact our Guest Services, they will be happy to solve it for you.

We may not recognise your e-mail address. You can only request a new password for the e-mail address associated with your booking. Are you sure your e-mail address is correct, but the error message keeps appearing? Please contact our Guest Services. They will see how they can resolve this with you.

No, your My bookings account will remain active. You can always log in and view your previous bookings. When you make a new booking with the same email address, this booking will also be visible in My Bookings.

We may not recognize your email address. You can only request a new password for the email address that comes with your booking. If you are sure the email address is correct, but the error message keeps appearing, please contact the Guest Service. They will help you solve this.

Make sure you are logged into the app with the account you used to make your booking and that you are standing at the door of your holiday accommodation. On the app's home screen, you will see an orange button to open the door. You can also press the key icon at the top of the screen. Make sure you have an internet connection and that Bluetooth and location services are enabled. If a setting is missing, the app will ask you to activate the function.
To unlock the door, swipe. The door will open as soon as you hear a short beep. You may also hear the lock mechanism opening. After 10 seconds, the door will lock again automatically.

The number of dogs or other pets allowed in most holiday homes is 1 or 2. Contact the Service point if you want to be sure how many pets are allowed in your preferred holiday home. Contact details of a park can be found on the 'Park information' page per park.

Yes, in most cases. Your dog, cat or one of these caged pets is welcome at our holiday parks and campsites: rabbit, hamster, guinea pig, ferret, bird, mouse or rat. Reptiles are not permitted.

You can bring 1 or 2 pets in a part of our holiday homes. If it says Pets are welcome under the Amenities of your desired holiday home, it's okay. You can find these stays by checking 1 or 2 Pet(s) under Travel party at the top of your screen in the Search & Book.

Always indicate that you are bringing a pet when booking. With an online booking you do this in Step 1, Your travel party. Please contact our Guest Service to sign up for other pets or service dogs.

Do you want to add a pet to your travel group after booking? Please inform the Guest Service. They will help you look at the possibilities.

For assistance dogs, the regulations are different from the ones for ordinary pets. Are all the holiday homes where pets are allowed, fully booked? Then your assistance dog is also welcome in a pet-free holiday home. For assistance dogs you only pay a compulsory final cleaning fee; the usual pet fee is waived.

To register your assistance dog, please contact our Guest Service.

Email your change to sales@landal.com. They will then contact you.

Yes, you can pay for your booking with a credit card. We accept Visa, Mastercard and American Express. At many parks, you can also pay with your credit card in restaurants, shops and bike rental shops. The credit card transaction will be charged immediately.

No, the deposit must be paid within 14 days of your booking. You will see the exact payment date in your booking confirmation and in My bookings.

Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.

You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.

Booking more than 70 days in advance?
Then you can pay in two parts:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival

Booking between 43 and 70 days before arrival?
Then you pay the full amount within 14 days.

Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.

There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.

Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).

When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.

Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.

Many parks allow you to book a camp bed. You can often also book a sheet set for the children's bed. You can do this when booking under Extras. Want to add a bed afterwards? This can be done up to 1 day before arrival via My bookings. The options for booking children's facilities can be found under Extras.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.

Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.

Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.

A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.

Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.

Campsite Rules
You may bring a maximum of 2 pets per camping pitch.

A surcharge per pet, per night also applies at our campsites.

You can rent a barbecue at some parks. Please contact the Service point to see if this is possible at your park. The phone number can be found on the applicable park page under ‘practical info’.

 

No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics  on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.

If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.

Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.

Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.

Please contact our Guest Services team. They will check whether it is possible to link the different bookings to one holiday accommodation.

"When searching for a holiday, enter your travel dates and the number of people travelling. The prices you see are inclusive of all mandatory costs for your group. Only the deposit is added to this, but this will be refunded when you leave the accommodation clean and tidy.

The “i” next to the price shows exactly which costs are included. If bed linen or final cleaning are not included but you would like to add these, these costs will be added to the rental price.

If you do not specify the number of people travelling, the price shown is an example. The price for your holiday may therefore differ if you arrive with a different number of people."

At Roompot we work with a calculation example. This example is based on the chosen accommodation, a certain number of persons and the chosen dates. In the pop-up you will see the total price if you come with a certain number of people, including all compulsory costs. The booking fee is always included in the total price. For a number of accommodations, other costs are also included in the total price. These include tourist tax, final cleaning or bed linen. In the pop-up which is shown with each price, you can see exactly which costs are included and which costs are excluded.

You can cancel or change your booking through the holiday provider you booked with. Please contact them to find out how this works. The terms and conditions for changes or cancellations are determined by the provider themselves.

So nice to hear you would like to extend your stay. Are you already at the park? Then just pop in at reception. Our staff will check to see what options are available. If you're not at your destination yet, please contact our Guest Service. Of course, the accommodation must be available to extend your stay.

You can find out whether there are fishing opportunities at the park under Facilities on the page for your park. Look under the heading Sports and games or under Everything at a glance under the heading Water sports. You can also filter the destinations page to show parks with fishing opportunities. You will find this in the filter options under Park under Activities.

Take a look at Environment on your park page or in our app. Of course, you can also ask at the reception or the tourist office for advice for activities in the vicinity of the park.

In many cases, you will find the telephone number of the nearest general practitioner, vet, dentist and hospital in the app under Important telephone numbers. Select the correct park in the app and click on Contact reception to find the telephone numbers.

You need an account to manage your booking. You can easily create one via My bookings.

Can't log in but would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking.

Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.

New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.

Send an e-mail requesting the deletion of your account to privacy@landal.com. You will be notified when the account has been deleted. If you wish to view your bookings at a later date, you can create a new account using the same e-mail address.

Would you like your personal data to be deleted? Please clearly state the exact data you want deleted.