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Setting off fireworks is not permitted. Some parks make an exception during New Year's Eve. If this is the case, a central location will be designated. Guest Services or the park reception will be happy to provide you with more information. Please note that this exception only applies when setting off fireworks is permitted by law.
Unfortunately, we cannot guarantee that a park will be fireworks-free. Sometimes fireworks are set off in the immediate vicinity of the park. Some parks have a central location where fireworks are permitted during New Year's Eve. You can check with our Guest Services or at the park reception to see if this is the case at your preferred park.
You can only log in with the e-mail address you booked with. Sometimes it helps if you reset your password. You can do this by clicking on Forgot password. Enter your e-mail address and you will receive an e-mail with a link to reset your password. Does this not help? Then contact our Guest Services, they will be happy to solve it for you.
Go to My Account and click on “Forgot your password?”. Enter your e-mail address here and we will send you an e-mail with a link to reset your password.
Log in with the email address you used to make your booking and your password. Forgot your password? Click on Forgot your password and enter your email address. Don't have an account yet? Go to My bookings, log in with your email address and click on Create account. In both cases, enter the email address you used to make your booking. You will then receive an email explaining how to set up a new password or create one. You can only create an account on My bookings if you booked your stay directly with us.
You can only log in with the email address you booked with. Sometimes it helps if you reset your password. You can do this by clicking Forgot password. Please enter your email address and you will receive an email with a link to reset your password. If this doesn't help, please contact our Guest Service, they will be happy to solve it for you.
Go to My Roompot and click Forgot password. Please enter your email address and we will send you an email with a link to reset your password.
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
Make sure you are logged into the app with the account you used to make your booking and that you are standing at the door of your holiday accommodation. On the app's home screen, you will see an orange button to open the door. You can also press the key icon at the top of the screen. Make sure you have an internet connection and that Bluetooth and location services are enabled. If a setting is missing, the app will ask you to activate the function.
To unlock the door, swipe. The door will open as soon as you hear a short beep. You may also hear the lock mechanism opening. After 10 seconds, the door will lock again automatically.
To unlock the door, swipe. The door will open as soon as you hear a short beep. You may also hear the lock mechanism opening. After 10 seconds, the door will lock again automatically.
Many parks allow you to book a camp bed. You can often also book a sheet set for the children's bed. You can do this when booking under Extras. Want to add a bed afterwards? This can be done up to 1 day before arrival via My bookings. The options for booking children's facilities can be found under Extras.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.
On the page of your holiday accommodation you will find what is available in your accommodation, for example a coffee machine or an oven. A complete set of furnishings is standard for the number of people the accommodation is suitable for.
Whether bed linen and towels are provided varies per type of accommodation and per park. Click on the next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Already booked? If bed linen and/or towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.
Yes, you can bring your own gourmet set or (even more convenient) order a gourmet package in advance via My bookings. This package includes all kinds of delicious food and a gourmet set on loan. You can check whether you can order a gourmet package at your park in the app.
Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:
- Place the furniture in the same place as on arrival.
- Place the bed linen and towels at the entrance door, inside a pillowcase.
- Please empty the dishwasher and store the clean dishes in the cupboard.
- Empty the bins and hand in your separated waste at our recycling centre.
- Vacuum the floors.
- Close the windows, turn off the lights and set the thermostat to 15 degrees.
- Empty and sweep the open fire (if present).