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27 questions found for "gia technics sx-px206 cu"

May I barbecue during my stay?
You can have a barbecue at all our holiday parks and campsites. Of course, only outside at your own holiday home, and with a bucket of water at hand. Open fires are prohibited in thatched roofed holiday accommodations. However, an electric BBQ is permitted. This also applies to some parks in the woods. If in doubt, ask at the Service point. Barbecuing is not allowed on the balcony of a hotel room or apartment.

During extreme drought or strong winds, a holiday park or campsite may temporarily decide not to allow barbecuing.
Was this answer helpful for you? Can I rent a barbecue?

You can rent a barbecue at some parks. Please contact the Service point to see if this is possible at your park. The phone number can be found on the applicable park page under ‘practical info’.

Barbecue package
Many of our holiday parks offer barbecue packages. In addition to meat, salads and baguettes, it also includes a disposable barbecue. It couldn't be easier! You can book a barbecue package on My bookings, up to a day before arrival. During your holiday, you can do so at the Service point. But be on time, barbecue packages can only be ordered up to a day before use.

 

Was this answer helpful for you? Where can I check in if the reception is closed?
If you have a PIN code or key card for your accommodation, you do not need to check in at reception. You can arrive at the park at any time.

If you do not have a PIN code or key card and expect to arrive after reception closing time, please discuss this with reception in advance. They will be happy to help you with an alternative. Contact details and opening hours of the reception can be found on the relevant park page under Park Info.
 

Have you arrived unexpectedly after the reception has closed? Please report to the park's intercom or call the emergency number on the reception door.

Night-time
Between 11 p.m. and 7 a.m., quiet hours are in effect at the park. You will not be able to drive into the park during this time. Of course, it is possible that you may arrive unexpectedly during these hours. In that case, please take only the essentials from your car and walk to your holiday accommodation.
Was this answer helpful for you? When and how do I get the PIN, key or keycard for my holiday home?
If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the reception.

Key
If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the reception when you check in.

Opening hours reception
Further information about check in and the reception opening times can be found on the applicable park page under ‘information’. If you will be arriving after the reception opening hours, please get in touch beforehand to discuss the key collection procedure.
Was this answer helpful for you? Is it possible to arrive on another day than is indicated online?
You can always arrive later than the arrival date you booked. Leaving earlier is also possible, of course. The price remains the same in both cases.

Arriving earlier than booked? Please contact our Guest Services to discuss the options.
Was this answer helpful for you? What should I do if I arrive later than anticipated?
Traffic jams or other unexpected circumstances may delay your arrival. No problem! Take a look at the reception opening times. If you will be arriving just before or after the reception opening times, please call the staff so they are aware of this. They will also make arrangements with you on key collection, if applicable to your accommodation.
Was this answer helpful for you? Can I request a more thorough allergy check of my holiday home?
Yes, you can. Please state the allergies you would like us to check for in the comments field of your booking at the time of making your booking. Please contact the park's reception too, so we can discuss your requirements with our cleaners. Thus, we will be sure to meet your expectations!
Was this answer helpful for you? Where can I buy Koos products?
Most parks also sell lots of Koos merchandise at reception or in the supermarket. This includes cuddly toys, CDs, games and clothing.
Was this answer helpful for you? I have a complaint. Who can I approach?
We are sorry to hear that you are not satisfied. Please report your complaint to us so that we can work with you to find a solution. After all, you want to enjoy your holiday together.

I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our complaint form. We will look into your complaint and always send you a response.

I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.

Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.

I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.
Was this answer helpful for you? Do I need an account on My bookings?
It is not mandatory to create an account for My bookings, but it is very useful. For example, you can quickly and securely view your travel details, pay for your holiday and book extras. You can even change your travel companions or the date of your holiday.
Was this answer helpful for you? What is My bookings?
My bookings is your personal online environment where you can easily arrange all your holiday matters up to 1 day before arrival. You can view your holiday details, book extras and change your travel companions or the date of your holiday. You can also pay for your holiday here easily and securely.
Was this answer helpful for you? Can I open my accommodation with the digital key?
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Was this answer helpful for you? When using the digital key, I keep on seeing my PIN. What is wrong?
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
Was this answer helpful for you? Can I book as a company on behalf of my employees?
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Veerse Meer in Zeeland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
Was this answer helpful for you? What are the rules and possibilities for paying?
You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.

Booking more than 70 days in advance?
Then you can pay in two parts:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival

Booking between 43 and 70 days before arrival?
Then you pay the full amount within 14 days.

Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.
Was this answer helpful for you? What are the additional expenses for bringing a pet?
Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.

Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.

A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.

Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.

Campsite Rules
You may bring a maximum of 2 pets per camping pitch.

A surcharge per pet, per night also applies at our campsites.
Was this answer helpful for you? What is the maximum number of guests in my holiday accommodation?
To ensure the safety and comfort of all guests, each holiday home has a maximum occupancy limit.
You can find this number at the top of the photo on your chosen accommodation’s page.

In some accommodations, it is possible to bring 1 or 2 babies (aged 0–2 years) in addition to the maximum number of guests.

Tourist tax also applies to babies.

Please inform us during booking if you plan to bring 1 or 2 extra babies.
This is important because not all accommodations have space for an (extra) baby bed.
Was this answer helpful for you? What does the final clean entail?

The final cleaning is a thorough cleaning of the entire holiday accommodation. This is in addition to what you would normally do to leave your accommodation tidy upon departure. We will do the final cleaning if it is included or if you book it as an extra. You can also do the final cleaning yourself, in which case we ask you to clean the following:

  • Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
  • Furniture and utensils: wipe and dry
  • Toilets: toilet pan, tiles, door, wash basin and tap
  • Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
  • Floors: vacuum and mop all rooms in the accommodation
  • Windows and doors: wipe and dry
  • Sauna: empty the water bucket and clean the seats, floor and door
  • Patio: wipe, dry and stack the patio furniture
Was this answer helpful for you? What do I need to do before my departure?

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

  • Place the furniture in the same place as on arrival.
  • Place the bed linen and towels at the entrance door, inside a pillowcase.
  • Please empty the dishwasher and store the clean dishes in the cupboard.
  • Empty the bins and hand in your separated waste at our recycling centre.
  • Vacuum the floors.
  • Close the windows, turn off the lights and set the thermostat to 15 degrees.
  • Empty and sweep the open fire (if present).
Was this answer helpful for you? What is a preferential booking?
When making a preferred booking, you can indicate one or more preferences. For example, a specific location or house number, a particular location in the park or several holiday homes next to each other. Special requests for your holiday accommodation also fall under preferences, such as pet-free, with a dishwasher, bathtub or sauna. Which preferences require an additional charge and which do not varies per park. The amount of the surcharge will appear automatically during the booking process. If you select multiple paid preferences, you will only pay the surcharge once.
Was this answer helpful for you? Is it possible to book a specific number of a holiday home or campsite?
Yes, you can indicate your preference when booking. This can be for a specific holiday home or camping pitch, or for a particular facility in a holiday home.
 
Was this answer helpful for you? All prices include reservation costs
At Roompot we work with a calculation example. This example is based on the chosen accommodation, a certain number of persons and the chosen dates. In the pop-up you will see the total price if you come with a certain number of people, including all compulsory costs. The booking fee is always included in the total price. For a number of accommodations, other costs are also included in the total price. These include tourist tax, final cleaning or bed linen. In the pop-up which is shown with each price, you can see exactly which costs are included and which costs are excluded.
Was this answer helpful for you? Can I add a preference to my booking afterwards?
When booking, you can indicate your preference for a specific house number or a particular facility. For example, a pet-free stay or a specific location. Sometimes there is an additional charge for this. If you want to change your preference after booking, or specify a preference you hadn't previously indicated, our Guest Services team will be happy to help. Preferences are always subject to availability, so in some cases you may be accommodated in a different location. If this is the case, we will always inform you.
Was this answer helpful for you? What are the pool opening hours?

The current opening hours of the swimming pool can often be found in the app. If no opening hours are listed, please check with reception.

Was this answer helpful for you? Will all of the facilities be open at the park during my stay?
That depends on the period for which you have booked. You can usually find the current opening hours in the app. If no opening hours are listed, please check with reception.
Was this answer helpful for you? Is it possible to be picked up by a taxi at my holiday accommodation?
Yes, you may be picked up or dropped off at your holiday home by a taxi or other transport on changeover days. Of course, this can only be done if the holiday home is accessible by car. If you are disabled or have difficulty walking, you may also be dropped off or picked up from your holiday home on days other than on changeover days. The (taxi) driver can pass on your name and holiday home to the reception at the boom gate. They will then open the boom gate.
Was this answer helpful for you? What are the costs of cancelling a booking?
That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:

  1. If you cancel within 14 days of making your booking and your arrival date is still at least 42 days away, cancellation is free of charge. Please note that free cancellation within 14 days of booking is only possible up to 42 days before arrival. For example: if you book 50 days before arrival, you have 8 days to cancel free of charge.
  2. If you cancel later than 14 days after making your booking and your arrival date is more than 30 days away, you will be charged 30% of the travel sum.
  3. If your arrival date is within 30 days, you will be charged 100% of the travel sum.
 
Check your account under “Cancellation and rebooking” to see what applies to your stay.

Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
  1. If you cancel 93 days or more before arrival, you will pay 15% of the rental price.
  2. If you cancel between 92 and 63 days before arrival, you will pay 50% of the rental price.
  3. If you cancel between 62 and 32 days before arrival, you will pay 75% of the rental price.
  4. If you cancel between 31 days and the day before arrival, you will pay 90% of the rental price.
  5. If you cancel on the day of arrival or later, you will pay 100% of the rental price.

Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.

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