23 questions found for "herbergier street view"

Where can I find an overview of the payments that I still need to make?
There is an overview of your paid and outstanding amounts in My Roompot. A payment can be seen in the overview within a day. If the payment comes from a non-Dutch account, it will take a little longer.
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Where can I find the Roompot General Terms and Conditions?
You will find the Roompot General Terms and Conditions on this page. Have you booked a hotel stay? Refer to the General Terms and Conditions for Hotels. You can also view the Park regulations online.
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If Roompot becomes “Landal”, why do I have to log into “My Bookings” on the Roompot page?
For now, roompot.nl and landal.nl both continue to exist, with two underlying My Environments as well. To view and manage your Roompot booking, go to My bookings on the Roompot page. If you have booked at a Landal park, go to My bookings on the Landal page. Fortunately, from today you can log in with the same details. In time, we will bring this all to one system, but we will also do that step by step.
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Are my old bookings still in “My Bookings”?
To view your old bookings in My Bookings on the Roompot page, it is important that you create a new account with the same e-mail address and surname as you used to make your previous booking(s). Once you have created that account, your previous Roompot bookings will be linked to that account. Your Landal bookings will remain in My Bookings on the Landal page.
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I would rather not have an account, now what?
Booking a Roompot or Landal park is also possible without an account. However, without an account you cannot view or manage your booking yourself. Also, you cannot use the services in the app during your holiday, as you have to log in to do so.
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Do I need an account on My bookings?
It is not mandatory to create an account for My bookings, but it is very useful. For example, you can quickly and securely view your travel details, pay for your holiday and book extras. You can even change your travel companions or the date of your holiday.
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Will My bookings be deleted after my holiday stay?
No, your My bookings account will remain active. You can always log in and view your previous bookings. When you make a new booking with the same email address, this booking will also be visible in My Bookings.
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What is My bookings?
My bookings is your personal online environment where you can easily arrange all your holiday matters up to 1 day before arrival. You can view your holiday details, book extras and change your travel companions or the date of your holiday. You can also pay for your holiday here easily and securely.
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Will bed linen be provided?
This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.

What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If bed linen is included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.

Bed linen
There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.

Adding a bed linen booking
You can add bed linen up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent bed linen at reception, subject to availability.
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Are towels provided?
This varies per holiday accommodation. We distinguish between a towel package and a kitchen towel package. Sometimes these packages are already included in the rental price. In that case, there will be 1 package with kitchen towels and towel packages for the number of people in the reservation. If the hand or kitchen towels are not included in the rental price, you can always book them separately. You are also welcome to bring your own towels from home.

What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.

Booking extra towels
You can book extra towels and kitchen towels up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent towels at reception, subject to availability.
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Are kitchen towels provided?
This varies per holiday home. We differentiate between a towel package and a kitchen towel package. Kitchen towels are sometimes already included in the rental. In that case, 1 package of kitchen linen will be ready for you. The Kitchen Towel bundle includes 1 kitchen towel and 2 tea towels. If hand or kitchen towels are not included in the rental, you can always book them extra. You can of course bring your own towels and kitchen towels from home.

What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If kitchen towels are included, it will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.

Booking extra kitchen towels
You can add kitchen towels up to one day before arrival. This is easily done via My bookings. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent linen from the reception.
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Why do I have to pay a deposit?
From time to time additional cleaning or repair works need to be undertaken after departure in a holiday home. The costs for this will be deducted from the deposit. This can be prevented by ensuring you leave the holiday home in pristine condition when you leave.
You will see the deposit amount in the booking overview during booking. Have you booked already? Then you will find the standard deposit amount on your confirmation.
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We will arrive with a group and have to pay an extra deposit. When do we need to pay it?
If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your booking overview.
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I want to pay but I can't see my booking, what should I do?
Log out of the website. Go to My bookings and view your booking without an account. You can then complete your payment.
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What are the additional expenses for bringing a pet?
Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.

Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.

A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.

Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.

Campsite Rules
You may bring a maximum of 2 pets per camping pitch.

A surcharge per pet, per night also applies at our campsites.
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What can I expect to find in my holiday home?

On the page of your holiday accommodation you will find what is available in your accommodation, for example a coffee machine or an oven. A complete set of furnishings is standard for the number of people the accommodation is suitable for.

Whether bed linen and towels are provided varies per type of accommodation and per park. Click on the next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Already booked? If bed linen and/or towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.

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Does my holiday home have air conditioning?
On your holiday home’s page, you can view a full list of available amenities. If the accommodation includes air conditioning, it will be listed under the General section in All Features. Need help using a device in your accommodation? User manuals for most appliances can be found at gebruikershandleiding.nl.
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Is final cleaning included?
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My bookings also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.

Adding a final cleaning to your booking
If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under Extras during booking. The final cleaning can also be booked after you have made your booking, on My bookings. There, you will also see the option and cost under Extras. Are you already at the park? Inquire about the possibilities at the reception. If you do not book a final cleaning, you opt to do the final cleaning yourself.

Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
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Can I book extras once I have made my booking?
Yes, you can add extras to your booking in My Roompot up until the day before your arrival. Here you will find an overview of all available extras. You can also book extras during your stay at the Service point. Remember though that by booking extras in advance you can be sure they will be available.
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How do online bookings work?
First, find your ideal holiday. Choose a park, travel period and select the number of people. Then choose your favourite holiday accommodation, click on View accommodation, select your trip in the price table and click on Continue. You will then see an overview of your holiday. Click on Complete your booking. On the next screen, you can add a preferred house number (if possible). If everything is correct, click on Book this holiday. Now go through the steps of the reservation: put together your stay, fill in your details, check your booking and pay. Depending on your chosen arrival date, you will pay 50% or 100% of the total cost.
 
By confirming the booking, you agree to the Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
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Will I receive confirmation of my change?
Yes, if your booking changes, you will receive a new booking confirmation by email. For example, a change in the arrival or departure date of your holiday, the type of holiday accommodation, the park, travel group, preferences or extras. If only your personal details change, you will not receive a new booking confirmation. You can always find an up-to-date overview of your booking in My bookings. Handy!
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I'm not staying at your park. Can I still come and swim?
You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.
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I can't see my booking (anymore), what should I do?
You need an account to manage your booking. You can easily create one via My bookings.

Can't log in but would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking.

Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.

New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.
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