Can I set off fireworks?
Setting off fireworks is not permitted. Some parks make an exception during New Year's Eve. If this is the case, a central location will be designated. Guest Services or the park reception will be happy to provide you with more information. Please note that this exception only applies when setting off fireworks is permitted by law.
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At what time must I leave my holiday accommodation?
The exact arrival and departure times of your chosen holiday accommodation can be found at the bottom of your accommodation's page. You can also find the times in step 1 of booking, under your dates. These times also appear in the travel info you will receive about a week before arrival. Usually you have to leave the accommodation at 10 am. You do not need to vacant the camping sites until 11 am. Specific departure times for a park can be found on the applicable park page under ‘Information’.
Checking out
Ready to leave? Close the door behind you, and leave the key card in the mailbox at the park exit. Do you have a key? Please drop it off at the Service point.
Unfortunately, we cannot guarantee that a park will be fireworks-free. Sometimes fireworks are set off in the immediate vicinity of the park. Some parks have a central location where fireworks are permitted during New Year's Eve. You can check with our Guest Services or at the park reception to see if this is the case at your preferred park.
No problem, we offer free Wi-Fi at many of our parks. So you can use the digital key after all!
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What is a key card and what do I use it for at the park?
When you have booked a stay at one of our holiday parks, you will often receive a keycard or an access code to the holiday accommodation. The key card offers various possibilities, depending on the park. For example, you can use the key card for access to the park and your holiday home. Check the Parkinfo for each park to see what possibilities your key card offers. If you need an access code for your holiday home, you will receive it by e-mail.
- The Bed Linen bundle includes a single fitted sheet, duvet cover and pillow case.
- The Towel bundle includes a hand towel and a bath towel.
- The Tea Towel bundle includes a kitchen towel and a tea towel.
- The Comfort bundle includes a Bed Linen bundle, a Towel bundle, 1 tea towel and 1 kitchen towel.
- A Comfort Plus bundle includes a Comfort bundle, a tea & coffee pack and beds made up on arrival.
The bundles are hired per person, per holiday. Prices are given at the time of booking, under Extras. If you would like to add a package after booking, this can be done through My Roompot. Just log in and click on your booking. You will find all the products you can add to your booking under Extras. You will also find the packages prices here.
For dogs and cats, you pay a surcharge per animal, per night. You don't have to pay a surcharge for other caged pets such as a bird, guinea pig, ferret, rat, mouse, or hamsters.
A complete cleaning is required for all animals, unless it is already included as standard in the price of your stay. If you are taking advantage of a promotion where the final cleaning is offered at an extra discount, you will pay the original amount of the final cleaning.
The amount of the pet surcharge and final cleaning fee depends on the park. You'll find these prices in your price summary when booking. You may bring a maximum of 2 pets per campsite to our campgrounds. At the campgrounds, you will pay a nightly surcharge for each pet.
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Can I book as a company on behalf of my employees?
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Veerse Meer in Zeeland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.
Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.
A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.
Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.
Campsite Rules
You may bring a maximum of 2 pets per camping pitch.
A surcharge per pet, per night also applies at our campsites.
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What can I expect to find in my holiday home?
On the page of your holiday accommodation you will find what is available in your accommodation, for example a coffee machine or an oven. A complete set of furnishings is standard for the number of people the accommodation is suitable for.
Whether bed linen and towels are provided varies per type of accommodation and per park. Click on the next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Already booked? If bed linen and/or towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.
You can rent a barbecue at some parks. Please contact the Service point to see if this is possible at your park. The phone number can be found on the applicable park page under ‘practical info’.
Barbecue package
Many of our holiday parks
offer barbecue packages. In addition to meat, salads and baguettes, it also includes a disposable barbecue. It couldn't be easier! You can book a barbecue package on
My bookings, up to a day before arrival. During your holiday, you can do so at the Service point. But be on time, barbecue packages can only be ordered up to a day before use.
This varies per park and per holiday home. Free wifi can be found under Good to know on the Parkinfo page of your park and under All features on the page of your holiday home.
Most parks offer free wifi. Often you have to log in. The wifi code can often be found on a kitchen cabinet or on the start screen of the television. We always mention where you can find the code in the app. Are you staying at a campsite? Then you can ask for the Wi-Fi code at reception.
In some cases, you have to pay for wifi. The costs differ per park.
Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:
- Place the furniture in the same place as on arrival.
- Place the bed linen and towels at the entrance door, inside a pillowcase.
- Please empty the dishwasher and store the clean dishes in the cupboard.
- Empty the bins and hand in your separated waste at our recycling centre.
- Vacuum the floors.
- Close the windows, turn off the lights and set the thermostat to 15 degrees.
- Empty and sweep the open fire (if present).
No, when you book, you pay the lowest price at that time. If we offer a holiday accommodation later with a bigger discount, the lower price does not apply to bookings that have already been made.
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Does Roompot have suitable holiday accommodation for persons with disabilities?
Yes, certainly. Some of our parks offer holiday accommodations with modifications. These include a modified bedroom with high/low beds, an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the Accessible accommodation filter under Accessibility. The adaptations vary per type of accommodation and per park.
Do you require additional care and/or aids during your holiday? You can find out what options are available via
Roompot Care. The Roompot Care staff will be happy to help you, including finding a suitable destination!
We offer cancellation insurance in collaboration with insurance company a.s.r. If you have taken out cancellation insurance with us, please read the policy conditions carefully. This way, you will know exactly what is and is not covered.
Do you have cancellation insurance, but did you not take it out through us? Then check the website of your insurer for the conditions.
Some parks offer boat hire. You can find the relevant information in the Roompot app or on the park's facilities page under “Rental”. If you are staying in a water-rich area but there is no boat hire at the park, the reception staff can often recommend a good rental point nearby.
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Where can I find out about the park facilities?
You will find all the facilities on the park's page.
App
The facilities can also be found in our
app, which contains many of our parks. Download the app for all the useful information during your holiday, like special
offers in the park restaurant or the opening hours of the swimming pool.
Take a look at
Environment on your park page or in our
app. Of course, you can also ask at the reception or the tourist office for advice for activities in the vicinity of the park.
Yes, you may be picked up or dropped off at your holiday home by a taxi or other transport on changeover days. Of course, this can only be done if the holiday home is accessible by car. If you are disabled or have difficulty walking, you may also be dropped off or picked up from your holiday home on days other than on changeover days. The (taxi) driver can pass on your name and holiday home to the reception at the boom gate. They will then open the boom gate.
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I booked a Landal park on Roompot.com. How does Landal handle my data?
Roompot and Landal are one organisation since 2023. That is why both Roompot and Landal holiday parks are offered on Roompot.com. When you book a Landal park through Roompot, you will find your booking in the '
My Bookings' section on Landal.com.
Your privacy is important to both brands, that is why you have control over what information we may collect about you. You can find detailed information about this in our
privacy statement.