8 questions found for "kiel last ange online ru"

What are the rules and possibilities for paying?
You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.

Booking more than 70 days in advance?
Then you can pay in two parts:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival

Booking between 43 and 70 days before arrival?
Then you pay the full amount within 14 days.

Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.
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Why has my deposit not been refunded or only in part?
The deposit or part thereof will usually be refunded within seven working days after departure. This is only possible if we have your bank account number. You can enter this in your account under My details.

It is also possible that you will only receive part of the deposit back, or nothing at all. This means that you did not leave your holiday accommodation in accordance with the rules. If this is the case, you will be notified. If you have not received a message from us but your deposit has not been refunded within 7 working days after departure, please contact the reception of the holiday park where you stayed. You can find the contact details of a park via Parkinfo.
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When do I get my deposit back?
If you have left your holiday home according to our rules and there is no unpaid amount outstanding, we usually refund the deposit within 7 working days after departure. Of course, we need to have your account number. You can fill in your bank account number on My Roompot. To do so, please go to My data and enter your IBAN in Bank details.
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May I take my pet with me to another country?
There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.

Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).

When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.

Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
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Is the use of a fire pit allowed?
The rules on the use of a fire pit vary from one park to another. The park reception will be happy to tell you more about this. In extreme weather conditions, like drought or high winds, rules on the use of a fire pit may vary.
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What are the additional expenses for bringing a pet?
Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.

Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.

A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.

Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.

Campsite Rules
You may bring a maximum of 2 pets per camping pitch.

A surcharge per pet, per night also applies at our campsites.
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Does my holiday home have air conditioning?
On your holiday home’s page, you can view a full list of available amenities. If the accommodation includes air conditioning, it will be listed under the General section in All Features. Need help using a device in your accommodation? User manuals for most appliances can be found at gebruikershandleiding.nl.
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What are the regulations for assistance dogs?
Different rules apply to assistance dogs than to regular pets. Are all holiday accommodations that allow pets fully booked? Then, as an exception, your assistance dog is also welcome in a pet-free holiday accommodation. For assistance dogs, you only pay a mandatory final cleaning fee; the usual pet surcharge does not apply.

To register an assistance dog, please contact our Guest Services.
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