That depends on when you book. Are you booking more than 70 days in advance? Then you can choose:
* Pay the entire amount in one go (within 14 days of booking), or
* Pay 50% and the rest no later than 56 days before arrival.

If you don't make a choice, we will automatically put your payment on deposit. Would you still like to pay in one go? You can always do this via My bookings. You will then no longer be able to switch to paying in instalments.

Booking within 56 days of arrival?
Then you are required to pay the entire amount in one go, either immediately or within 14 days (depending on your arrival date). A deposit is no longer possible.

No, the deposit must be paid within 14 days of your booking. You will see the exact payment date in your booking confirmation and in My bookings.

Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.

No, camper vans are only permitted in specially designated places across the park. In the campsite description, you can always read for which camping equipment the campsite is suitable for.

The addresses of the park can be found on the applicable park page under ‘Information’. Any travel tips will also be mentioned on this page. For instance, if it would be best to use a different navigation address, or book a spot on the ferry in advance.

Some parks have number plate recognition at the entrance barrier. If this is the case, you will find this information in the arrival information. Upon arrival at the park, open the barrier with the PIN code you received in advance by email. Once the barrier is open, you are automatically checked in and can drive to your accommodation or camping pitch. During the rest of your stay, the barrier will open automatically via number plate recognition. It is not (yet) possible to provide your number plate in advance.
Please note: there is a maximum number of cars allowed per accommodation. Once your number plate has been registered, you cannot change it.

For dogs and cats, you pay a surcharge per animal, per night. You don't have to pay a surcharge for other caged pets such as a bird, guinea pig, ferret, rat, mouse, or hamsters.

A complete cleaning is required for all animals, unless it is already included as standard in the price of your stay. If you are taking advantage of a promotion where the final cleaning is offered at an extra discount, you will pay the original amount of the final cleaning.

The amount of the pet surcharge and final cleaning fee depends on the park. You'll find these prices in your price summary when booking. You may bring a maximum of 2 pets per campsite to our campgrounds. At the campgrounds, you will pay a nightly surcharge for each pet.

You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.

No, that is not possible. Bookings must be paid for fully in advance.

You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.

Booking more than 70 days in advance?
Then you can pay in two parts:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival

Booking between 43 and 70 days before arrival?
Then you pay the full amount within 14 days.

Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.

There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.

Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).

When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.

Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.

No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics  on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.

If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.

Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.

Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.

You can always book a holiday accommodation, even on the day of arrival. Of course, your preferred holiday accommodation must still be available for the desired period. That is why it is wise to book in advance. Would you like to book for arrival on the same day? That is possible, but please call us on 088 - 0444999 (standard charges apply). Our Guest Services team will be happy to look at the options available.

Some parks offer boat hire. You can find the relevant information in the Roompot app or on the park's facilities page under “Rental”. If you are staying in a water-rich area but there is no boat hire at the park, the reception staff can often recommend a good rental point nearby.

Packages can be delivered (and picked up) at the reception during opening hours. Please always inform the reception in advance.

You can find the contact details for a park on the relevant park page under Park info or in the app under Contact reception.

That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:

1. If you cancel within 14 days of making your booking and your arrival date is still at least 42 days away, cancellation is free of charge. Please note that free cancellation within 14 days of booking is only possible up to 42 days before arrival. For example: if you book 50 days before arrival, you have 8 days to cancel free of charge.
2. If you cancel later than 14 days after making your booking and your arrival date is more than 30 days away, you will be charged 30% of the travel sum.
3. If your arrival date is within 30 days, you will be charged 100% of the travel sum.

Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:

1. If you cancel 93 days or more before arrival, you will pay 15% of the rental price.
2. If you cancel between 92 and 63 days before arrival, you will pay 50% of the rental price.
3. If you cancel between 62 and 32 days before arrival, you will pay 75% of the rental price.
4. If you cancel between 31 days and the day before arrival, you will pay 90% of the rental price.
5. If you cancel on the day of arrival or later, you will pay 100% of the rental price.

Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.