12 questions found for "mext first"

My key card doesn't work, what should I do?
We are sorry to hear that your keycard is not working. Your keycard will automatically work from 4 p.m. If you have booked Early Check-in and are allowed to enter your holiday accommodation at 12 noon, please activate your keycard at reception first. If it is later than 4 p.m. and your keycard is not working, please also visit reception.
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How do online bookings work?
First, find your ideal holiday. Choose a park, travel period and select the number of people. Then choose your favourite holiday accommodation, click on View accommodation, select your trip in the price table and click on Continue. You will then see an overview of your holiday. Click on Complete your booking. On the next screen, you can add a preferred house number (if possible). If everything is correct, click on Book this holiday. Now go through the steps of the reservation: put together your stay, fill in your details, check your booking and pay. Depending on your chosen arrival date, you will pay 50% or 100% of the total cost.
 
By confirming the booking, you agree to the Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
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I'm sick. Can I cancel my holiday?
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.

Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
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Are there swimwear days at the saunas and wellness centres?
This varies per location.

Thermaalbad Arcen has swimwear days in the saunas every Wednesday, Friday and every first weekend of the month. Swimwear is always compulsory in the thermal baths at Arcen, even on non-swimwear days.

Wellness & Beauty De Parel has a swimwear day every second and fourth Tuesday of the month from 10 a.m. to 5 p.m., and every first and third Tuesday of the month is Ladies' Day from 10 a.m. to 5 p.m. There is no special day on the fifth Tuesday of the month.

Please note: Wellness & Beauty De Parel is closed until further notice.
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I'm not staying at your park. Can I still come and swim?
You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.
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How can I cash in my Roompot Vakantiecadeau gift voucher?
When booking, fill in your details first. Then enter Vakantiecadeau in the comments box, plus the unique code that's on your Holiday Gift. After you have completed your booking, you will receive a temporary confirmation by email. This states the price of your holiday, where the value of your Holiday gift has not yet been deducted. Send your Holiday Gift by registered mail to the address below:

Landal attn. Financial Service
Schuverweg 2
4462 HK Goes, Netherlands

We will add your Holiday Gift to your booking, as soon as we receive it. You will then receive an adjusted account by e-mail.
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My key card doesn't work, what should I do?
We are sorry to hear that your keycard is not working. Your keycard will automatically work from 4 p.m. If you have booked Early Check-in and are allowed to enter your holiday accommodation at 12 noon, please activate your keycard at reception first. If it is later than 4 p.m. and your keycard is not working, please also visit reception.
Was this answer helpful for you?
How do online bookings work?
First, find your ideal holiday. Choose a park, travel period and select the number of people. Then choose your favourite holiday accommodation, click on View accommodation, select your trip in the price table and click on Continue. You will then see an overview of your holiday. Click on Complete your booking. On the next screen, you can add a preferred house number (if possible). If everything is correct, click on Book this holiday. Now go through the steps of the reservation: put together your stay, fill in your details, check your booking and pay. Depending on your chosen arrival date, you will pay 50% or 100% of the total cost.
 
By confirming the booking, you agree to the Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
Was this answer helpful for you?
I'm sick. Can I cancel my holiday?
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.

Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
Was this answer helpful for you?
Are there swimwear days at the saunas and wellness centres?
This varies per location.

Thermaalbad Arcen has swimwear days in the saunas every Wednesday, Friday and every first weekend of the month. Swimwear is always compulsory in the thermal baths at Arcen, even on non-swimwear days.

Wellness & Beauty De Parel has a swimwear day every second and fourth Tuesday of the month from 10 a.m. to 5 p.m., and every first and third Tuesday of the month is Ladies' Day from 10 a.m. to 5 p.m. There is no special day on the fifth Tuesday of the month.

Please note: Wellness & Beauty De Parel is closed until further notice.
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I'm not staying at your park. Can I still come and swim?
You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.
Was this answer helpful for you?
How can I cash in my Roompot Vakantiecadeau gift voucher?
When booking, fill in your details first. Then enter Vakantiecadeau in the comments box, plus the unique code that's on your Holiday Gift. After you have completed your booking, you will receive a temporary confirmation by email. This states the price of your holiday, where the value of your Holiday gift has not yet been deducted. Send your Holiday Gift by registered mail to the address below:

Landal attn. Financial Service
Schuverweg 2
4462 HK Goes, Netherlands

We will add your Holiday Gift to your booking, as soon as we receive it. You will then receive an adjusted account by e-mail.
Was this answer helpful for you?

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