75 questions found for "modelorama cerca de mi"
You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.
If you haven't paid yet, please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the Terms and Conditions.
Please contact our Guest Services team. They will check whether it is possible to link the different bookings to one holiday accommodation.
The minimum age to book is 21 years. An older person cannot guarantee a travel group made up entirely of people under the age of 21. Each tour group must therefore consist of at least 1 person over the age of 21.
The minimum age for visiting Thermaalbad Arcen is 18.
You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.
If you haven't paid yet, please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the Terms and Conditions.
Please contact our Guest Services team. They will check whether it is possible to link the different bookings to one holiday accommodation.
The minimum age to book is 21 years. An older person cannot guarantee a travel group made up entirely of people under the age of 21. Each tour group must therefore consist of at least 1 person over the age of 21.
We are sorry to hear that you are not satisfied with our services. Even if you booked elsewhere, you can still submit your complaint to us. Please report your complaint within two weeks of your return using our complaint form. Please include your complaint, booking number, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
- The Bed Linen bundle includes a single fitted sheet, duvet cover and pillow case.
- The Towel bundle includes a hand towel and a bath towel.
- The Tea Towel bundle includes a kitchen towel and a tea towel.
- The Comfort bundle includes a Bed Linen bundle, a Towel bundle, 1 tea towel and 1 kitchen towel.
- A Comfort Plus bundle includes a Comfort bundle, a tea & coffee pack and beds made up on arrival.
The bundles are hired per person, per holiday. Prices are given at the time of booking, under Extras. If you would like to add a package after booking, this can be done through My Roompot. Just log in and click on your booking. You will find all the products you can add to your booking under Extras. You will also find the packages prices here.
If, upon arrival, it appears that the travel group does not constitute a family, we may charge an additional group deposit on site. This is an extra deposit, which you pay on top of the standard deposit for your holiday accommodation.
If you have left your holiday home according to our rules and there is no unpaid amount outstanding, we usually refund the deposit within 7 working days after departure. Of course, we need to have your account number. You can fill in your bank account number on My Roompot. To do so, please go to My data and enter your IBAN in Bank details.
If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your booking overview.
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My bookings also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.
Adding a final cleaning to your booking
If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under Extras during booking. The final cleaning can also be booked after you have made your booking, on My bookings. There, you will also see the option and cost under Extras. Are you already at the park? Inquire about the possibilities at the reception. If you do not book a final cleaning, you opt to do the final cleaning yourself.
Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Yes, you can add extras to your booking in My Roompot up until the day before your arrival. Here you will find an overview of all available extras. You can also book extras during your stay at the Service point. Remember though that by booking extras in advance you can be sure they will be available.
We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).
Some parks have a mini market or supermarket where you can buy delicious fresh bread rolls. Sometimes you can even have them delivered. Ask reception about the options or check the app for your park under Food & Drink (not all parks are listed in the app).
The exact arrival and departure times for your chosen holiday accommodation can be found under Arrival & Departure on the Park Info page. You will also find the times in step 1 of the booking process, next to the dates. In addition, the times are listed in the travel information you will receive approximately one week before arrival. Most holiday accommodations are available from 4 p.m. Most camping pitches are available from 1 p.m.
Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.
Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the options in My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.
Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.
Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the options in My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.
Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
Setting off fireworks is not permitted. Some parks make an exception during New Year's Eve. If this is the case, a central location will be designated. Guest Services or the park reception will be happy to provide you with more information. Please note that this exception only applies when setting off fireworks is permitted by law.
Have you made a booking with Roompot and don't have login details yet? Go to My bookings, click on Log in with your email address and then select Create an account. Enter the email address you used to make the booking. You will receive an email within a few minutes with a link to create a password. In My bookings, you will only see the bookings you made directly with Roompot. Did you book through a partner? Then you can find your booking there.
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.
Yes, in most cases. Your dog, cat or one of these caged pets is welcome at our holiday parks and campsites: rabbit, hamster, guinea pig, ferret, bird, mouse or rat. Reptiles are not permitted.
You can bring 1 or 2 pets in a part of our holiday homes. If it says Pets are welcome under the Amenities of your desired holiday home, it's okay. You can find these stays by checking 1 or 2 Pet(s) under Travel party at the top of your screen in the Search & Book.
Always indicate that you are bringing a pet when booking. With an online booking you do this in Step 1, Your travel party. Please contact our Guest Service to sign up for other pets or service dogs.
Do you want to add a pet to your travel group after booking? Please inform the Guest Service. They will help you look at the possibilities.
You can bring 1 or 2 pets in a part of our holiday homes. If it says Pets are welcome under the Amenities of your desired holiday home, it's okay. You can find these stays by checking 1 or 2 Pet(s) under Travel party at the top of your screen in the Search & Book.
Always indicate that you are bringing a pet when booking. With an online booking you do this in Step 1, Your travel party. Please contact our Guest Service to sign up for other pets or service dogs.
Do you want to add a pet to your travel group after booking? Please inform the Guest Service. They will help you look at the possibilities.
No, you do not have to pay tourist tax in your own municipality. Please let us know if you are going on holiday in your own municipality. You can do this in the comments field when making your booking online or by informing reception or Guest Services. We will then ensure that any excess tourist tax is refunded to you after your holiday. You can find the contact details for a park via Park Info.
You will receive a payment reminder if we have not received your payment within the specified period. You can still transfer the amount. If you have already done so, everything is in order and you do not need to do anything.
Have you not yet paid? Please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the General Terms and Conditions.
Have you not yet paid? Please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the General Terms and Conditions.
We will then send you a payment reminder. If you do not pay within the specified period, your booking will be cancelled in accordance with the RECRON Terms and Conditions. You will receive a cancellation note.
No, the deposit must be paid within 14 days of your booking. You will see the exact payment date in your booking confirmation and in My bookings.
Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.
Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.
Yes, in most cases. At our holiday parks and campsites, dogs, cats, and certain caged pets are welcome — including rabbits, hamsters, guinea pigs, ferrets, birds, mice, and rats. Reptiles, however, are not permitted.
In some of our holiday accommodations, you are allowed to bring one or two pets. If Pets allowed is listed under All characteristics of your chosen accommodation, then pets are permitted. You can find pet-friendly options by visiting the Destinations page or by using the search function at the top of your screen. Under With whom?, simply add one or two pets to your group.
When booking, always indicate that you will be bringing a pet. If booking online, you can do this in Step 1: Your Travel Companion. To register assistance dogs, or pets other than dogs, cats, or ferrets, please contact our Guest Services Department.
Would you like to add a pet to your booking later? If so, please let us know by completing the form on our Service & Contact page. You’ll find it under Have any questions? — then click Pass on request, and choose the option Add or remove pet.
In some of our holiday accommodations, you are allowed to bring one or two pets. If Pets allowed is listed under All characteristics of your chosen accommodation, then pets are permitted. You can find pet-friendly options by visiting the Destinations page or by using the search function at the top of your screen. Under With whom?, simply add one or two pets to your group.
When booking, always indicate that you will be bringing a pet. If booking online, you can do this in Step 1: Your Travel Companion. To register assistance dogs, or pets other than dogs, cats, or ferrets, please contact our Guest Services Department.
Would you like to add a pet to your booking later? If so, please let us know by completing the form on our Service & Contact page. You’ll find it under Have any questions? — then click Pass on request, and choose the option Add or remove pet.
There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.
Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).
When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.
Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).
When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.
Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.
Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.
A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.
Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.
Campsite Rules
You may bring a maximum of 2 pets per camping pitch.
A surcharge per pet, per night also applies at our campsites.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.
Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.
A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.
Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.
Campsite Rules
You may bring a maximum of 2 pets per camping pitch.
A surcharge per pet, per night also applies at our campsites.
You can have a barbecue at all our holiday parks and campsites. Of course, only outside at your own holiday home, and with a bucket of water at hand. Open fires are prohibited in thatched roofed holiday accommodations. However, an electric BBQ is permitted. This also applies to some parks in the woods. If in doubt, ask at the Service point. Barbecuing is not allowed on the balcony of a hotel room or apartment.
During extreme drought or strong winds, a holiday park or campsite may temporarily decide not to allow barbecuing.
During extreme drought or strong winds, a holiday park or campsite may temporarily decide not to allow barbecuing.
No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
The final cleaning is a thorough cleaning of the entire holiday accommodation. This is in addition to what you would normally do to leave your accommodation tidy upon departure. We will do the final cleaning if it is included or if you book it as an extra. You can also do the final cleaning yourself, in which case we ask you to clean the following:
- Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
- Furniture and utensils: wipe and dry
- Toilets: toilet pan, tiles, door, wash basin and tap
- Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
- Floors: vacuum and mop all rooms in the accommodation
- Windows and doors: wipe and dry
- Sauna: empty the water bucket and clean the seats, floor and door
- Patio: wipe, dry and stack the patio furniture
No, that is not permitted. You may allow other people to stay overnight in your booked holiday accommodation, unless they are under the age of 21 or are staying for work purposes. Always provide the names and details of the people staying overnight to our Guest Services. Please note that the booking will remain in your name, so you will remain responsible.
First, find your ideal holiday. Choose a park, travel period and select the number of people. Then choose your favourite holiday accommodation, click on View accommodation, select your trip in the price table and click on Continue. You will then see an overview of your holiday. Click on Complete your booking. On the next screen, you can add a preferred house number (if possible). If everything is correct, click on Book this holiday. Now go through the steps of the reservation: put together your stay, fill in your details, check your booking and pay. Depending on your chosen arrival date, you will pay 50% or 100% of the total cost.
By confirming the booking, you agree to the Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
By confirming the booking, you agree to the Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
You can cancel or change your booking through the holiday provider you booked with. Please contact them to find out how this works. The terms and conditions for changes or cancellations are determined by the provider themselves.
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.
Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.
No, camper vans are only permitted in specially designated places across the park. In the campsite description, you can always read for which camping equipment the campsite is suitable for.
There are special campervan parking spaces at Marinapark Volendam and Roompot Beach Resort. You can stay here overnight, or just stay during the day (for a fee). Reservations of this site is not possible.
You need an account to manage your booking. You can easily create one via My bookings.
Can't log in but would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking.
Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.
New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.
Can't log in but would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking.
Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.
New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.
The exact arrival and departure times for your chosen holiday accommodation can be found under Arrival & Departure on the Park Info page. You will also find the times in step 1 of the booking process, next to the dates. In addition, the times are listed in the travel information you will receive approximately one week before arrival. Most holiday accommodations are available from 4 p.m. Most camping pitches are available from 1 p.m.
Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.
Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the options in My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.
Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.
Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the options in My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.
Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
Unfortunately, we cannot guarantee that a park will be fireworks-free. Sometimes fireworks are set off in the immediate vicinity of the park. Some parks have a central location where fireworks are permitted during New Year's Eve. You can check with our Guest Services or at the park reception to see if this is the case at your preferred park.
Setting off fireworks is not permitted. Some parks make an exception during New Year's Eve. If this is the case, a central location will be designated. Guest Services or the park reception will be happy to provide you with more information. Please note that this exception only applies when setting off fireworks is permitted by law.
We are sorry to hear that you are not satisfied with our services. Even if you booked elsewhere, you can still submit your complaint to us. Please report your complaint within two weeks of your return using our complaint form. Please include your complaint, booking number, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
Have you made a booking with Roompot and don't have login details yet? Go to My bookings, click on Log in with your email address and then select Create an account. Enter the email address you used to make the booking. You will receive an email within a few minutes with a link to create a password. In My bookings, you will only see the bookings you made directly with Roompot. Did you book through a partner? Then you can find your booking there.
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
Make sure you are logged into the app with the account you used to make your booking and that you are standing at the door of your holiday accommodation. On the app's home screen, you will see an orange button to open the door. You can also press the key icon at the top of the screen. Make sure you have an internet connection and that Bluetooth and location services are enabled. If a setting is missing, the app will ask you to activate the function.
To unlock the door, swipe. The door will open as soon as you hear a short beep. You may also hear the lock mechanism opening. After 10 seconds, the door will lock again automatically.
To unlock the door, swipe. The door will open as soon as you hear a short beep. You may also hear the lock mechanism opening. After 10 seconds, the door will lock again automatically.
Yes, in most cases. Your dog, cat or one of these caged pets is welcome at our holiday parks and campsites: rabbit, hamster, guinea pig, ferret, bird, mouse or rat. Reptiles are not permitted.
You can bring 1 or 2 pets in a part of our holiday homes. If it says Pets are welcome under the Amenities of your desired holiday home, it's okay. You can find these stays by checking 1 or 2 Pet(s) under Travel party at the top of your screen in the Search & Book.
Always indicate that you are bringing a pet when booking. With an online booking you do this in Step 1, Your travel party. Please contact our Guest Service to sign up for other pets or service dogs.
Do you want to add a pet to your travel group after booking? Please inform the Guest Service. They will help you look at the possibilities.
You can bring 1 or 2 pets in a part of our holiday homes. If it says Pets are welcome under the Amenities of your desired holiday home, it's okay. You can find these stays by checking 1 or 2 Pet(s) under Travel party at the top of your screen in the Search & Book.
Always indicate that you are bringing a pet when booking. With an online booking you do this in Step 1, Your travel party. Please contact our Guest Service to sign up for other pets or service dogs.
Do you want to add a pet to your travel group after booking? Please inform the Guest Service. They will help you look at the possibilities.
If, upon arrival, it appears that the travel group does not constitute a family, we may charge an additional group deposit on site. This is an extra deposit, which you pay on top of the standard deposit for your holiday accommodation.
No, you do not have to pay tourist tax in your own municipality. Please let us know if you are going on holiday in your own municipality. You can do this in the comments field when making your booking online or by informing reception or Guest Services. We will then ensure that any excess tourist tax is refunded to you after your holiday. You can find the contact details for a park via Park Info.
If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your booking overview.
You will receive a payment reminder if we have not received your payment within the specified period. You can still transfer the amount. If you have already done so, everything is in order and you do not need to do anything.
Have you not yet paid? Please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the General Terms and Conditions.
Have you not yet paid? Please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the General Terms and Conditions.
We will then send you a payment reminder. If you do not pay within the specified period, your booking will be cancelled in accordance with the RECRON Terms and Conditions. You will receive a cancellation note.
No, the deposit must be paid within 14 days of your booking. You will see the exact payment date in your booking confirmation and in My bookings.
Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.
Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.
Yes, in most cases. At our holiday parks and campsites, dogs, cats, and certain caged pets are welcome — including rabbits, hamsters, guinea pigs, ferrets, birds, mice, and rats. Reptiles, however, are not permitted.
In some of our holiday accommodations, you are allowed to bring one or two pets. If Pets allowed is listed under All characteristics of your chosen accommodation, then pets are permitted. You can find pet-friendly options by visiting the Destinations page or by using the search function at the top of your screen. Under With whom?, simply add one or two pets to your group.
When booking, always indicate that you will be bringing a pet. If booking online, you can do this in Step 1: Your Travel Companion. To register assistance dogs, or pets other than dogs, cats, or ferrets, please contact our Guest Services Department.
Would you like to add a pet to your booking later? If so, please let us know by completing the form on our Service & Contact page. You’ll find it under Have any questions? — then click Pass on request, and choose the option Add or remove pet.
In some of our holiday accommodations, you are allowed to bring one or two pets. If Pets allowed is listed under All characteristics of your chosen accommodation, then pets are permitted. You can find pet-friendly options by visiting the Destinations page or by using the search function at the top of your screen. Under With whom?, simply add one or two pets to your group.
When booking, always indicate that you will be bringing a pet. If booking online, you can do this in Step 1: Your Travel Companion. To register assistance dogs, or pets other than dogs, cats, or ferrets, please contact our Guest Services Department.
Would you like to add a pet to your booking later? If so, please let us know by completing the form on our Service & Contact page. You’ll find it under Have any questions? — then click Pass on request, and choose the option Add or remove pet.
There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.
Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).
When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.
Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).
When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.
Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.
Dogs and cats incur a surcharge per animal, per night.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.
Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.
A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.
Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.
Campsite Rules
You may bring a maximum of 2 pets per camping pitch.
A surcharge per pet, per night also applies at our campsites.
To view the exact amount, click the info icon (i) next to the total price of your chosen accommodation.
Other small caged pets—such as birds, guinea pigs, ferrets, rats, mice, or hamsters—do not require a surcharge.
A mandatory final cleaning fee applies to all stays with pets, unless it is already included in the total price.
Please note: if you’re benefiting from a special offer with a reduced cleaning fee, the original full amount for final cleaning will still apply when bringing a pet.
Prices for pet surcharges and final cleaning vary by park. These details will be shown in your price breakdown during booking.
Campsite Rules
You may bring a maximum of 2 pets per camping pitch.
A surcharge per pet, per night also applies at our campsites.
You can have a barbecue at all our holiday parks and campsites. Of course, only outside at your own holiday home, and with a bucket of water at hand. Open fires are prohibited in thatched roofed holiday accommodations. However, an electric BBQ is permitted. This also applies to some parks in the woods. If in doubt, ask at the Service point. Barbecuing is not allowed on the balcony of a hotel room or apartment.
During extreme drought or strong winds, a holiday park or campsite may temporarily decide not to allow barbecuing.
During extreme drought or strong winds, a holiday park or campsite may temporarily decide not to allow barbecuing.
No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
To ensure the safety and comfort of all guests, each holiday home has a maximum occupancy limit.
You can find this number at the top of the photo on your chosen accommodation’s page.
In some accommodations, it is possible to bring 1 or 2 babies (aged 0–2 years) in addition to the maximum number of guests.
Tourist tax also applies to babies.
Please inform us during booking if you plan to bring 1 or 2 extra babies.
This is important because not all accommodations have space for an (extra) baby bed.
You can find this number at the top of the photo on your chosen accommodation’s page.
In some accommodations, it is possible to bring 1 or 2 babies (aged 0–2 years) in addition to the maximum number of guests.
Tourist tax also applies to babies.
Please inform us during booking if you plan to bring 1 or 2 extra babies.
This is important because not all accommodations have space for an (extra) baby bed.
The final cleaning is a thorough cleaning of the entire holiday accommodation. This is in addition to what you would normally do to leave your accommodation tidy upon departure. We will do the final cleaning if it is included or if you book it as an extra. You can also do the final cleaning yourself, in which case we ask you to clean the following:
- Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
- Furniture and utensils: wipe and dry
- Toilets: toilet pan, tiles, door, wash basin and tap
- Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
- Floors: vacuum and mop all rooms in the accommodation
- Windows and doors: wipe and dry
- Sauna: empty the water bucket and clean the seats, floor and door
- Patio: wipe, dry and stack the patio furniture
No, that is not permitted. You may allow other people to stay overnight in your booked holiday accommodation, unless they are under the age of 21 or are staying for work purposes. Always provide the names and details of the people staying overnight to our Guest Services. Please note that the booking will remain in your name, so you will remain responsible.
First, find your ideal holiday. Choose a park, travel period and select the number of people. Then choose your favourite holiday accommodation, click on View accommodation, select your trip in the price table and click on Continue. You will then see an overview of your holiday. Click on Complete your booking. On the next screen, you can add a preferred house number (if possible). If everything is correct, click on Book this holiday. Now go through the steps of the reservation: put together your stay, fill in your details, check your booking and pay. Depending on your chosen arrival date, you will pay 50% or 100% of the total cost.
By confirming the booking, you agree to the Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
By confirming the booking, you agree to the Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
Yes, that is possible. When making an online booking, please refer to the other booking in the comments field. Our Guest Services team will then link the bookings together. Do you require advice or assistance? Our Guest Services team will be happy to help.
Please note: a preference fee will be charged if you book multiple properties at the same time or have the bookings linked.
Group bookings
Are you travelling with a family group? To book up to 10 properties at the same time, please call our Guest Services team.
Please note: a preference fee will be charged if you book multiple properties at the same time or have the bookings linked.
Group bookings
Are you travelling with a family group? To book up to 10 properties at the same time, please call our Guest Services team.
You can cancel or change your booking through the holiday provider you booked with. Please contact them to find out how this works. The terms and conditions for changes or cancellations are determined by the provider themselves.
You can take out our cancellation insurance up to 7 days after booking via My bookings. Have you booked a last-minute holiday and are you arriving within 7 days? Then you can take out cancellation insurance up until the moment of arrival. It is no longer possible to take out our cancellation insurance once you have already arrived at the holiday park.
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.
Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).
The current opening hours of the swimming pool can often be found in the app. If no opening hours are listed, please check with reception.
You are welcome to visit some of our swimming pools even if you are not staying at a park. An overview of these swimming pools can be found at roompot.nl/thema/zwemmen/zwembaden. There you will also find more information about opening hours and rates. When it is very busy, guests staying at the park always have priority. To avoid disappointment, we recommend that you call ahead first.
You will find all the facilities on the park's page.
App
The facilities can also be found in our app, which contains many of our parks. Download the app for all the useful information during your holiday, like special offers in the park restaurant or the opening hours of the swimming pool.
Some parks have a mini market or supermarket where you can buy delicious fresh bread rolls. Sometimes you can even have them delivered. Ask reception about the options or check the app for your park under Food & Drink (not all parks are listed in the app).
No, camper vans are only permitted in specially designated places across the park. In the campsite description, you can always read for which camping equipment the campsite is suitable for.
There are special campervan parking spaces at Marinapark Volendam and Roompot Beach Resort. You can stay here overnight, or just stay during the day (for a fee). Reservations of this site is not possible.
You need an account to manage your booking. You can easily create one via My bookings.
Can't log in but would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking.
Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.
New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.
Can't log in but would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking.
Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.
New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.