We want to give you as clear a picture as possible of all our parks and holiday homes. We therefore always post all available information and photos online. So there are no more photos available than there are on the website.

Unfortunately, we cannot guarantee that a park will be fireworks-free. Sometimes fireworks are set off in the immediate vicinity of the park. Some parks have a central location where fireworks are permitted during New Year's Eve. You can check with our Guest Services or at the park reception to see if this is the case at your preferred park.

This varies from provider to provider. Important information can be found in the confirmation you received after booking.

The number of dogs or other pets allowed in most holiday homes is 1 or 2. Contact the Service point if you want to be sure how many pets are allowed in your preferred holiday home. Contact details of a park can be found on the 'Park information' page per park.

Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.

The electricity connection varies by type of campsite and by park. The campsite page always indicates how many amps are available. Usually, this is 6 or 10 amps.

You can cancel or change your booking through the holiday provider you booked with. Please contact them to find out how this works. The terms and conditions for changes or cancellations are determined by the provider themselves.

You need an account to manage your booking. You can easily create one via My bookings.

Can't log in but would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking.

Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.

New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.

The addresses of the park can be found on the applicable park page under ‘Information’. Any travel tips will also be mentioned on this page. For instance, if it would be best to use a different navigation address, or book a spot on the ferry in advance.

No problem, we offer free Wi-Fi at many of our parks. So you can use the digital key after all!

Yes, you can share the digital key. The key is available in the My Bookings section of the Roompot app, under the main booker's account. You will find the option to share directly below the option to open the door. The shared key is a link that you can forward via a message. Remember that whoever you share the key with can open the door to your accommodation. So don't share it with just anyone!

To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.

This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.

This varies per holiday accommodation. We distinguish between a towel package and a kitchen towel package. Sometimes these packages are already included in the rental price. In that case, there will be 1 package with kitchen towels and towel packages for the number of people in the reservation. If the hand or kitchen towels are not included in the rental price, you can always book them separately. You are also welcome to bring your own towels from home.

This varies per holiday home. We differentiate between a towel package and a kitchen towel package. Kitchen towels are sometimes already included in the rental. In that case, 1 package of kitchen linen will be ready for you. The Kitchen Towel bundle includes 1 kitchen towel and 2 tea towels. If hand or kitchen towels are not included in the rental, you can always book them extra. You can of course bring your own towels and kitchen towels from home.

You will receive a payment reminder if we have not received your payment within the specified period. You can still transfer the amount. If you have already done so, everything is in order and you do not need to do anything.

Have you not yet paid? Please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the General Terms and Conditions.

Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page. At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.

Yes, you can pay for your booking with a credit card. We accept Visa, Mastercard and American Express. At many parks, you can also pay with your credit card in restaurants, shops and bike rental shops. The credit card transaction will be charged immediately.

You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.

There are rules for travelling with pets within the European Union. Every pet must have a European pet passport and a valid rabies vaccination. This vaccination must have been given at least 21 days before departure. The pet must also be identifiable by a microchip or tattoo. Additional rules apply to certain dog breeds in some countries. For example, some dog breeds are not allowed in France. So make sure you familiarise yourself with the rules of your holiday destination in advance. Also take into account the rules of countries you will be travelling through on your way to your final destination.

Does “Pets allowed” appear under “All features” for your desired holiday accommodation and do you comply with the above rules? Then your pet can come with you to your holiday destination abroad. You can find these accommodations on the Destinations page or by using the search function at the top of your screen under “With whom? 1 or 2 pets” to add your travel companion(s).

When booking, always indicate that you are bringing a pet. To register assistance dogs or other pets other than dogs, cats or ferrets, please contact our Guest Services.

Would you like to add a pet to your travel group after booking? Please let us know by filling in the form on our Service & Contact page. You can find this under “Do you have any questions?”, then click on “Submit request”. Here, select the option “Add or remove pet”.

Many parks allow you to book a camp bed. You can often also book a sheet set for the children's bed. You can do this when booking under Extras. Want to add a bed afterwards? This can be done up to 1 day before arrival via My bookings. The options for booking children's facilities can be found under Extras.
Good to know: most parks do not provide extra mattresses. If you want to be sure, we advise you to contact the reception.

You can have a barbecue at all our holiday parks and campsites. Of course, only outside at your own holiday home, and with a bucket of water at hand. Open fires are prohibited in thatched roofed holiday accommodations. However, an electric BBQ is permitted. This also applies to some parks in the woods. If in doubt, ask at the Service point. Barbecuing is not allowed on the balcony of a hotel room or apartment.

You can rent a barbecue at some parks. Please contact the Service point to see if this is possible at your park. The phone number can be found on the applicable park page under ‘practical info’.

 

The costs of the final cleaning vary per park and per type of holiday accommodation. Cleaning a large accommodation is more work and therefore often a bit more expensive. In many cases, the final cleaning is included. The costs of the final cleaning are then already included in the price.

If you change your booking to a more expensive stay or a more expensive period, you will pay the difference. Is the new price lower than your original booking? Then the amount you paid will remain the same. You will not receive a refund for the difference, as stated in our General Conditions,

Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will receive an adjusted invoice. We will refund any price difference after your holiday, together with the deposit. 

We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).

Some holiday accommodation has a storage room accessible from outside. In many cases, there is enough space here to store your bike. Would you like to know if this is the case for your holiday accommodation? The reception staff will be happy to help you.

At Zeebad, guests have free use of a lockable bike shed. This is in a central location on the park. There is room for a maximum of 4 bicycles per storage area and there are 2 sockets to charge your electric bicycle.

Parkhotel Bad Arcen has an enclosed, covered bicycle shed. As a hotel guest, you can use this free of charge.

You will find all the facilities on the park's page.

In many cases, you will find the telephone number of the nearest general practitioner, vet, dentist and hospital in the app under Important telephone numbers. Select the correct park in the app and click on Contact reception to find the telephone numbers.

We only accept reservations from people who are 21 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 21 are not valid. 

We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.