22 questions found for "shein returns free"
Unfortunately, we cannot guarantee that a park will be fireworks-free. Sometimes fireworks are set off in the immediate vicinity of the park. Some parks have a central location where fireworks are permitted during New Year's Eve. You can check with our Guest Services or at the park reception to see if this is the case at your preferred park.
This varies per park and per holiday home. Free wifi can be found under Good to know on the Parkinfo page of your park and under All features on the page of your holiday home.
Most parks offer free wifi. Often you have to log in. The wifi code can often be found on a kitchen cabinet or on the start screen of the television. We always mention where you can find the code in the app. Are you staying at a campsite? Then you can ask for the Wi-Fi code at reception.
In some cases, you have to pay for wifi. The costs differ per park.
All our holiday homes are 100% smoke-free. If you would prefer a pet-free holiday home, you can indicate this preference free of charge when booking.
We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).
Yes, on the day of arrival and on the day of departure, you may use the park facilities all day. It doesn't matter whether you're checked in, you're welcome all day.
Parkhotel Bad Arcen
Parkhotel Bad Arcen
During your stay at Parkhotel Bad Arcen, you will have free access to the Arcen Thermal Baths from 2 p.m. on the day of arrival. On the day of your departure, you can continue to use the Thermal Baths at no cost after check-out until 12:30 pm.
Please fill in the lost and found form, the reception will contact you as soon as possible.
Have you lost a metal object or mobile telephone? Please get in touch with the gevonden-verloren.nl foundation. Volunteers help the foundation find precious items free of charge, using metal detectors on land or in the water.
No problem, we offer free Wi-Fi at many of our parks. So you can use the digital key after all!
For assistance dogs, the regulations are different from the ones for ordinary pets. Are all the holiday homes where pets are allowed, fully booked? Then your assistance dog is also welcome in a pet-free holiday home. For assistance dogs you only pay a compulsory final cleaning fee; the usual pet fee is waived.
To register your assistance dog, please contact our Guest Service.
To register your assistance dog, please contact our Guest Service.
No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.
Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.
Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
When making a preferred booking, you can indicate one or more preferences. For example, a specific location or house number, a particular location in the park or several holiday homes next to each other. Special requests for your holiday accommodation also fall under preferences, such as pet-free, with a dishwasher, bathtub or sauna. Which preferences require an additional charge and which do not varies per park. The amount of the surcharge will appear automatically during the booking process. If you select multiple paid preferences, you will only pay the surcharge once.
Different rules apply to assistance dogs than to regular pets. Are all holiday accommodations that allow pets fully booked? Then, as an exception, your assistance dog is also welcome in a pet-free holiday accommodation. For assistance dogs, you only pay a mandatory final cleaning fee; the usual pet surcharge does not apply.
To register an assistance dog, please contact our Guest Services.
To register an assistance dog, please contact our Guest Services.
When booking, you can indicate your preference for a specific house number or a particular facility. For example, a pet-free stay or a specific location. Sometimes there is an additional charge for this. If you want to change your preference after booking, or specify a preference you hadn't previously indicated, our Guest Services team will be happy to help. Preferences are always subject to availability, so in some cases you may be accommodated in a different location. If this is the case, we will always inform you.
Yes, you can. You can make changes free of charge up to 28 days before arrival, and for hotel bookings even up to 1 day in advance. To do so, please get in touch with our Contact Centre on: 088 – 044 4999. Please note that a different period may be more expensive. If this is the case, you will pay the difference. Is the new holiday period cheaper? Then the amount you have already paid will remain the same.
Changes can be made free of charge up to 28 days before the arrival date, after which no changes can be made. You can only change your booking if the new accommodation is still available. The new accommodation may be more expensive. In that case, you will be required to pay the difference. Is the new accommodation cheaper? Then the price will remain the same as what you have already paid.
With the rebooking guarantee, you can change your booking free of charge up to 28 days before your arrival date. You can read all about it on the special rebooking guarantee page.
Changes are always free of charge. If you change your booking within 24 hours of making it, we will refund any price difference within 10 days. You can also change your booking up to 28 days before arrival. Please note the new price: if it is higher, you will pay the difference at the time of the change. If your new holiday is cheaper than your original booking, the original price paid will remain valid. This is in accordance with our General Conditions.
Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will then receive an amended invoice. Any refunds will be deducted from your deposit after your stay.
You can cancel your booking via My bookings. Read our cancellation policy carefully before you cancel, because this is not always free of charge. Sometimes cancellation is not necessary and you can change your holiday. You can read all about it on the special rebooking guarantee page.
Can you log in to the account with which the booking was made? Then you can easily cancel the booking yourself via My Bookings, provided that the arrival date is not within 28 days. Is the arrival date within 28 days or are you unable to log in to the account? Then please contact our guest service. Please note that cancellation is not free of charge in all cases, so check the cancellation conditions of your booking carefully before cancelling.
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.
Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
Some holiday accommodation has a storage room accessible from outside. In many cases, there is enough space here to store your bike. Would you like to know if this is the case for your holiday accommodation? The reception staff will be happy to help you.
At Zeebad, guests have free use of a lockable bike shed. This is in a central location on the park. There is room for a maximum of 4 bicycles per storage area and there are 2 sockets to charge your electric bicycle.
Parkhotel Bad Arcen has an enclosed, covered bicycle shed. As a hotel guest, you can use this free of charge.
At Zeebad, guests have free use of a lockable bike shed. This is in a central location on the park. There is room for a maximum of 4 bicycles per storage area and there are 2 sockets to charge your electric bicycle.
Parkhotel Bad Arcen has an enclosed, covered bicycle shed. As a hotel guest, you can use this free of charge.
At most parks, you can enter the park from 7 a.m. to 11 p.m. Outside these hours, we observe quiet hours. Some parks are car-free; here, you can only enter the park by car on arrival and departure days to load and unload your belongings.
That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:
Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.
- If you cancel within 14 days of making your booking and your arrival date is still at least 42 days away, cancellation is free of charge. Please note that free cancellation within 14 days of booking is only possible up to 42 days before arrival. For example: if you book 50 days before arrival, you have 8 days to cancel free of charge.
- If you cancel later than 14 days after making your booking and your arrival date is more than 30 days away, you will be charged 30% of the travel sum.
- If your arrival date is within 30 days, you will be charged 100% of the travel sum.
Check your account under “Cancellation and rebooking” to see what applies to your stay.
Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
- If you cancel 93 days or more before arrival, you will pay 15% of the rental price.
- If you cancel between 92 and 63 days before arrival, you will pay 50% of the rental price.
- If you cancel between 62 and 32 days before arrival, you will pay 75% of the rental price.
- If you cancel between 31 days and the day before arrival, you will pay 90% of the rental price.
- If you cancel on the day of arrival or later, you will pay 100% of the rental price.
Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.