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88 questions found for "zowelle la"

How does licence plate recognition work at the barrier?
Some parks have number plate recognition at the entrance barrier. If this is the case, you will find this information in the arrival information. Upon arrival at the park, open the barrier with the PIN code you received in advance by email. Once the barrier is open, you are automatically checked in and can drive to your accommodation or camping pitch. During the rest of your stay, the barrier will open automatically via number plate recognition. It is not (yet) possible to provide your number plate in advance.
Please note: there is a maximum number of cars allowed per accommodation. Once your number plate has been registered, you cannot change it.
Was this answer helpful for you? At what time is my holiday accommodation available?
The exact arrival and departure times for your chosen holiday accommodation can be found under Arrival & Departure on the Park Info page. You will also find the times in step 1 of the booking process, next to the dates. In addition, the times are listed in the travel information you will receive approximately one week before arrival. Most holiday accommodations are available from 4 p.m. Most camping pitches are available from 1 p.m.

Early Check-in
Would you prefer to check in earlier? At some parks, you can book an Early Check-in. This allows you to check into your holiday accommodation at 12:00. You can easily book Early Check-in via My bookings. You can add this option up to 3 weeks before arrival. If you don't see Early Check-in, it is unfortunately no longer possible to add this option.

Tip: sometimes it is still possible to book Early Check-in at the last minute. Check the options in My bookings 2 days before arrival. If you do not see Early Check-in, then unfortunately it is not possible to check in early.

Facilities
Of course, you are welcome to use the facilities at the park all day on the day of arrival. It does not matter whether you have already checked in or not, you are welcome all day long.
Was this answer helpful for you? What time will my campsite be available?
You will find the exact arrival and departure times for your chosen campsite at the bottom of the campsite's page. You can also find the times in step 1 of booking, under your dates. These times also appear in the travel info you will receive about a week before arrival. Most campsites are available from 13:00 onwards.
Was this answer helpful for you? What should I do if I arrive later than anticipated?
Traffic jams or other unexpected circumstances may delay your arrival. No problem! Take a look at the reception opening times. If you will be arriving just before or after the reception opening times, please call the staff so they are aware of this. They will also make arrangements with you on key collection, if applicable to your accommodation.
Was this answer helpful for you? Are any more photographs available of the holiday accommodations?
We want to give you as clear a picture as possible of all our parks and holiday homes. We therefore always post all available information and photos online. So there are no more photos available than there are on the website.
Was this answer helpful for you? Where can I turn with a complaint about my stay at Roompot if I made my booking elsewhere?
We are sorry to hear that you are not satisfied with our services. Even if you booked elsewhere, you can still submit your complaint to us. Please report your complaint within two weeks of your return using our complaint form. Please include your complaint, booking number, contact details and any other information that may be useful. We will investigate your complaint and always respond within 14 days.
Was this answer helpful for you? I have a complaint. Who can I approach?
We are sorry to hear that you are not satisfied. Please report your complaint to us so that we can work with you to find a solution. After all, you want to enjoy your holiday together.

I have a complaint about my stay
If you have a complaint before the start of your holiday, you can report it using our complaint form. We will look into your complaint and always send you a response.

I have a complaint during my stay
If something is not to your satisfaction during your stay, please report this to reception as soon as possible. You can visit reception or call us. Our staff on site will do their utmost to find a solution together with you.

Is the reception closed and do you have a complaint or comment that cannot wait? Press the intercom at the reception and security or Guest Services will help you.

I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within two weeks of your return home. We will look into your complaint and always send you a response.
Was this answer helpful for you? If Roompot becomes “landal”, why do I have to log into “My Bookings” on the Roompot page?
For now, roompot.nl and landal.nl both continue to exist, with two underlying My Environments as well. To view and manage your Roompot booking, go to My bookings on the Roompot page. If you have booked at a Landal park, go to My bookings on the Landal page. Fortunately, from today you can log in with the same details. In time, we will bring this all to one system, but we will also do that step by step.
Was this answer helpful for you? What are the regulations for assistance dogs?
For assistance dogs, the regulations are different from the ones for ordinary pets. Are all the holiday homes where pets are allowed, fully booked? Then your assistance dog is also welcome in a pet-free holiday home. For assistance dogs you only pay a compulsory final cleaning fee; the usual pet fee is waived.

To register your assistance dog, please contact our Guest Service.
Was this answer helpful for you? How can I change a booking that I made via landal Business Line?
Email your change to sales@landal.com. They will then contact you.
Was this answer helpful for you? Is the group deposit in addition to the normal deposit, or does it replace the normal deposit?
If, upon arrival, it appears that the travel group does not constitute a family, we may charge an additional group deposit on site. This is an extra deposit, which you pay on top of the standard deposit for your holiday accommodation.
Was this answer helpful for you? Is it possible to make the advance payment at a later time?
No, the deposit must be paid within 14 days of your booking. You will see the exact payment date in your booking confirmation and in My bookings.

Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.
Was this answer helpful for you? Which television channels are available in the holiday accommodations?
Our TVs have a standard channel package. The exact channels differ per park. Do you want to know if a specific station is available? Then the reception will be happy to help you. You will find the park contact details on the applicable park page under ‘Information’.
Was this answer helpful for you? Is free Wi-Fi available in my holiday accommodation?

This varies per park and per holiday home. Free wifi can be found under Good to know on the Parkinfo page of your park and under All features on the page of your holiday home.

Most parks offer free wifi. Often you have to log in. The wifi code can often be found on a kitchen cabinet or on the start screen of the television. We always mention where you can find the code in the app. Are you staying at a campsite? Then you can ask for the Wi-Fi code at reception.

In some cases, you have to pay for wifi. The costs differ per park.

Was this answer helpful for you? How many amps are available on my campsite?
The electricity connection varies by type of campsite and by park. The campsite page always indicates how many amps are available. Usually, this is 6 or 10 amps.
Was this answer helpful for you? What are the regulations for assistance dogs?
Different rules apply to assistance dogs than to regular pets. Are all holiday accommodations that allow pets fully booked? Then, as an exception, your assistance dog is also welcome in a pet-free holiday accommodation. For assistance dogs, you only pay a mandatory final cleaning fee; the usual pet surcharge does not apply.

To register an assistance dog, please contact our Guest Services.
Was this answer helpful for you? Until when is it possible to take out cancellation insurance after I make a booking?
You can take out our cancellation insurance up to 7 days after booking via My bookings. Have you booked a last-minute holiday and are you arriving within 7 days? Then you can take out cancellation insurance up until the moment of arrival. It is no longer possible to take out our cancellation insurance once you have already arrived at the holiday park.
Was this answer helpful for you? What are the terms and conditions of my cancellation insurance?
We offer cancellation insurance in collaboration with insurance company a.s.r. If you have taken out cancellation insurance with us, please read the policy conditions carefully. This way, you will know exactly what is and is not covered.

Do you have cancellation insurance, but did you not take it out through us? Then check the website of your insurer for the conditions.
Was this answer helpful for you? Where can I play padel?
"The following parks have a padel court or give you access to a padel court at a nearby park:

- Roompot Park Eksel*
- Vakantiepark Kijkduin*
- Villapark de Weerribben
- Roompot Noordee Résidence Cadzand-Bad
- Roompot vakantiepark Hunzedal

*At Vakantiepark Kijkduin and Roompot Park Eksel you can also play padel if you are not staying at the park."
Was this answer helpful for you? I booked a landal park on Roompot.com. How does landal handle my data?
Roompot and Landal are one organisation since 2023. That is why both Roompot and Landal holiday parks are offered on Roompot.com. When you book a Landal park through Roompot, you will find your booking in the 'My Bookings' section on Landal.com.

Your privacy is important to both brands, that is why you have control over what information we may collect about you. You can find detailed information about this in our privacy statement.
Was this answer helpful for you? How old must you be to make a booking at landal?
We only accept reservations from people who are 21 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 21 are not valid. 

We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
Was this answer helpful for you? My key card doesn't work, what should I do?
We are sorry to hear that your keycard is not working. Your keycard will automatically work from 4 p.m. If you have booked Early Check-in and are allowed to enter your holiday accommodation at 12 noon, please activate your keycard at reception first. If it is later than 4 p.m. and your keycard is not working, please also visit reception.
Was this answer helpful for you? Are you allowed to check in if you are not the main booker?
Yes, if the main booker arrives later than the rest of the group, someone else can check in. Please let the reception know in advance. You can find the contact details of a park on the relevant park page under Park info.
Was this answer helpful for you? Is it possible to arrive on another day than is indicated online?
You can always arrive later than the arrival date you booked. Leaving earlier is also possible, of course. The price remains the same in both cases.

Arriving earlier than booked? Please contact our Guest Services to discuss the options.
Was this answer helpful for you? I lost something. Where can I check whether it has been found?
Please fill in the lost and found form, the reception will contact you as soon as possible.

Have you lost a metal object or mobile telephone? Please get in touch with the gevonden-verloren.nl foundation. Volunteers help the foundation find precious items free of charge, using metal detectors on land or in the water.
Was this answer helpful for you? Are there child-friendly holiday homes?
Yes, we have bungalows, villas and chalets that are child-friendly. They include a cot, playpen, baby bath, stair gate and sometimes even a wagon. In some accommodations, these are standard, while in others you can book them separately. If your accommodation has children's facilities, you will find this on the accommodation page under All features.
Was this answer helpful for you? Where can I find information about Thermaalbad Arcen, the thermal baths in Arcen?
For more information, please visit Thermaalbad Arcen's page (only available in Dutch and German).
Was this answer helpful for you? Where can I find the Roompot General Terms and Conditions?
You will find the Roompot General Terms and Conditions on this page. Have you booked a hotel stay? Refer to the General Terms and Conditions for Hotels. You can also view the Park regulations online.
Was this answer helpful for you? Can I set off fireworks?
Setting off fireworks is not permitted. Some parks make an exception during New Year's Eve. If this is the case, a central location will be designated. Guest Services or the park reception will be happy to provide you with more information. Please note that this exception only applies when setting off fireworks is permitted by law.
Was this answer helpful for you? Will Roompot continue to exist?
Roompot as a brand name will eventually disappear. Do you often visit a Roompot park? If so, it may soon continue under the Landal name. Of course, the quality will remain as you are used to.
Was this answer helpful for you? Are my old bookings still in “My Bookings”?
To view your old bookings in My Bookings on the Roompot page, it is important that you create a new account with the same e-mail address and surname as you used to make your previous booking(s). Once you have created that account, your previous Roompot bookings will be linked to that account. Your Landal bookings will remain in My Bookings on the Landal page.
Was this answer helpful for you? I would rather not have an account, now what?
Booking a Roompot or Landal park is also possible without an account. However, without an account you cannot view or manage your booking yourself. Also, you cannot use the services in the app during your holiday, as you have to log in to do so.
Was this answer helpful for you? I have made a booking for a preferred holiday accommodation. Why don't I see the number of the preferred accommodation in my Roompot account?
Your holiday home number will only be shown if you have made a preferred booking on a specific house or plot number. But not if you have made a preferred booking in relation to the park location or special holiday home facilities.
Was this answer helpful for you? How do I log into my Roompot account?
Log in with the email address you used to make your booking and your password. Forgot your password? Click on Forgot your password and enter your email address. Don't have an account yet? Go to My bookings, log in with your email address and click on Create account. In both cases, enter the email address you used to make your booking. You will then receive an email explaining how to set up a new password or create one. You can only create an account on My bookings if you booked your stay directly with us.
Was this answer helpful for you? Can I share the digital key with my travel group?
Yes, you can share the digital key. The key is available in the My Bookings section of the Roompot app, under the main booker's account. You will find the option to share directly below the option to open the door. The shared key is a link that you can forward via a message. Remember that whoever you share the key with can open the door to your accommodation. So don't share it with just anyone!
Was this answer helpful for you? Can I open my accommodation with the digital key?
The digital key is currently available at a limited number of parks. If it is available for your accommodation, you will find this information in the arrival details email, sent approximately 1 week before arrival. The person who made the booking can access the digital key via the Roompot app by logging in with their account. You can also share the digital key with other members of your travel group.
Prefer not to use the digital key? No problem — you’ll also receive a PIN code in the same email.
Was this answer helpful for you? I can't manage to open the door using the digital key, what should I do now?
It's a pity that the door cannot be opened using the app. You can also open the door with the PIN. You can also access the PIN using the digital key. Please note that the digital key is only visible from check-in time. The PIN also works only from this time. You will receive the PIN by e-mail at the latest 1 day before arrival. This e-mail also notes the check-in and check-out times.
Was this answer helpful for you? How do I change or cancel booked extras?
You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.
Was this answer helpful for you? What types of beds can I expect to find in my holiday accommodation?
The type of bed may vary depending on the holiday accommodation. There are single beds, double beds, box-spring beds, and bunk beds. The type of bed in your holiday home can be found under the property’s features. Most accommodations have single beds that are 90 cm wide and 200 cm long.

If your accommodation includes the feature Extra long beds, then all beds in the property will measure 90 x 210 cm. All holiday accommodations are provided with single duvets and pillows.

Some properties come with a cot as standard. If this is the case, it will be listed under Children’s facilities. If no cot is available, you can often book a travel cot separately. This can easily be arranged via “My bookings”.
Was this answer helpful for you? Will bed linen be provided?
This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.

What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If bed linen is included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.

Bed linen
There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.

Adding a bed linen booking
You can add bed linen up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent bed linen at reception, subject to availability.
Was this answer helpful for you? Are towels provided?
This varies per holiday accommodation. We distinguish between a towel package and a kitchen towel package. Sometimes these packages are already included in the rental price. In that case, there will be 1 package with kitchen towels and towel packages for the number of people in the reservation. If the hand or kitchen towels are not included in the rental price, you can always book them separately. You are also welcome to bring your own towels from home.

What is included?
Find your accommodation on the website and click on the “i” next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Have you already booked? If towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the booking overview.

Booking extra towels
You can book extra towels and kitchen towels up to one day before arrival. You can do this easily via My bookings. Are you already at the park and have you forgotten something? In many cases, you can rent towels at reception, subject to availability.
Was this answer helpful for you? Are kitchen towels provided?
This varies per holiday home. We differentiate between a towel package and a kitchen towel package. Kitchen towels are sometimes already included in the rental. In that case, 1 package of kitchen linen will be ready for you. The Kitchen Towel bundle includes 1 kitchen towel and 2 tea towels. If hand or kitchen towels are not included in the rental, you can always book them extra. You can of course bring your own towels and kitchen towels from home.

What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If kitchen towels are included, it will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.

Booking extra kitchen towels
You can add kitchen towels up to one day before arrival. This is easily done via My bookings. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent linen from the reception.
Was this answer helpful for you? Why can't I add a dog or other pet when I make a booking?
If you can't add pets while booking, there may be 2 reasons. Either your chosen holiday home is not suitable for pets, or there are no more holiday homes available of this type where pets are allowed.
Was this answer helpful for you? How can I make a booking for a longer period?
Landal Business Line assists business guests looking for temporary accommodation, including at Roompot parks. Please visit landalbusinessline.com for more information.
Was this answer helpful for you? Is it possible to receive a summary of costs with a VAT number?
This is only possible for business bookings made via www.landalbusinessline.nl. You will receive a cost statement with VAT number after booking.
Was this answer helpful for you? Is it possible to request deferred payment or to pay in instalments?

No, this is not possible. If you book more than 70 days before arrival, you pay 50% within 14 days and the rest no later than 56 days before arrival. If your arrival is within 70 days, you pay the entire amount in one go. Unfortunately, it is not possible to pay in instalments.

Was this answer helpful for you? Am I required to make an advance payment?
That depends on when you book. Are you booking more than 70 days in advance? Then you can choose:
* Pay the entire amount in one go (within 14 days of booking), or
* Pay 50% and the rest no later than 56 days before arrival.

If you don't make a choice, we will automatically put your payment on deposit. Would you still like to pay in one go? You can always do this via My bookings. You will then no longer be able to switch to paying in instalments.

Booking within 56 days of arrival?
Then you are required to pay the entire amount in one go, either immediately or within 14 days (depending on your arrival date). A deposit is no longer possible.
Was this answer helpful for you? What are the rules and possibilities for paying?
You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.

Booking more than 70 days in advance?
Then you can pay in two parts:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival

Booking between 43 and 70 days before arrival?
Then you pay the full amount within 14 days.

Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.
Was this answer helpful for you? Can I bring my pet on holiday?
Yes, in most cases. At our holiday parks and campsites, dogs, cats, and certain caged pets are welcome — including rabbits, hamsters, guinea pigs, ferrets, birds, mice, and rats. Reptiles, however, are not permitted.

In some of our holiday accommodations, you are allowed to bring one or two pets. If Pets allowed is listed under All characteristics of your chosen accommodation, then pets are permitted. You can find pet-friendly options by visiting the Destinations page or by using the search function at the top of your screen. Under With whom?, simply add one or two pets to your group.

When booking, always indicate that you will be bringing a pet. If booking online, you can do this in Step 1: Your Travel Companion. To register assistance dogs, or pets other than dogs, cats, or ferrets, please contact our Guest Services Department.

Would you like to add a pet to your booking later? If so, please let us know by completing the form on our Service & Contact page. You’ll find it under Have any questions? — then click Pass on request, and choose the option Add or remove pet.
Was this answer helpful for you? What can I expect to find in my holiday home?

On the page of your holiday accommodation you will find what is available in your accommodation, for example a coffee machine or an oven. A complete set of furnishings is standard for the number of people the accommodation is suitable for.

Whether bed linen and towels are provided varies per type of accommodation and per park. Click on the next to the price to see what is included. Once you start booking, you will also see all included items on the booking overview. Already booked? If bed linen and/or towels are included, this will be stated on your confirmation. You can also find what you have booked in My bookings, for example in the payment overview.

Was this answer helpful for you? What types of beds can I expect to find in my holiday accommodation?
The type of bed may vary per holiday accommodation. There are single beds, double beds, box-spring beds and bunk beds. You can find the type of bed in your holiday accommodation under All features on the holiday accommodation page. Most accommodations have single beds that are 90 cm wide and 200 cm long. Does your holiday accommodation have the feature Extra long beds? Then all beds in the accommodation are 90x210 cm. All holiday accommodations have single duvets and pillows.

Some properties have a cot as standard. If this is the case, it will be indicated under “Children's facilities”. If there is no cot available, you can often book a camp bed. You can do this easily via “My bookings”.
Was this answer helpful for you? Can I rent a barbecue?

You can rent a barbecue at some parks. Please contact the Service point to see if this is possible at your park. The phone number can be found on the applicable park page under ‘practical info’.

Barbecue package
Many of our holiday parks offer barbecue packages. In addition to meat, salads and baguettes, it also includes a disposable barbecue. It couldn't be easier! You can book a barbecue package on My bookings, up to a day before arrival. During your holiday, you can do so at the Service point. But be on time, barbecue packages can only be ordered up to a day before use.

 

Was this answer helpful for you? Do all of the holiday accommodations have parking spaces?
No, some parks are car-free or have designated car-free zones. Parking facilities for your holiday accommodation are listed under All characteristics  on your accommodation page. There may be parking available at or near your accommodation. Near your holiday accommodation means you can park in the park’s general car park.

If there is no parking directly at your accommodation, or you are expecting visitors, you can usually park free of charge in the park’s general car park. Further information about parking at the park can be found on the relevant park page under Park info.

Electric vehicles
Would you like to know if the park has a charging point for electric vehicles? Please check the park page under Park info, the app under Good to know, or refer to the park map.

Disabled guests
Do you have a disabled parking permit? If so, you may be allowed to park directly at your holiday accommodation, where possible.
Was this answer helpful for you? Does my holiday home have air conditioning?
On your holiday home’s page, you can view a full list of available amenities. If the accommodation includes air conditioning, it will be listed under the General section in All Features. Need help using a device in your accommodation? User manuals for most appliances can be found at gebruikershandleiding.nl.
Was this answer helpful for you? What is the maximum number of guests in my holiday accommodation?
To ensure the safety and comfort of all guests, each holiday home has a maximum occupancy limit.
You can find this number at the top of the photo on your chosen accommodation’s page.

In some accommodations, it is possible to bring 1 or 2 babies (aged 0–2 years) in addition to the maximum number of guests.

Tourist tax also applies to babies.

Please inform us during booking if you plan to bring 1 or 2 extra babies.
This is important because not all accommodations have space for an (extra) baby bed.
Was this answer helpful for you? How much does the final cleaning cost?
The costs of the final cleaning vary per park and per type of holiday accommodation. Cleaning a large accommodation is more work and therefore often a bit more expensive. In many cases, the final cleaning is included. The costs of the final cleaning are then already included in the price.
Adding a final cleaning to your booking
If final cleaning is not included in your booking, you can book it immediately. You will find the option and costs under Extras. You can also book final cleaning after making your booking via My bookings. There you will also see the option and costs under Extras. If you do not book final cleaning, you choose to do the final cleaning yourself.

Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Was this answer helpful for you? What do I need to do before my departure?

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

  • Place the furniture in the same place as on arrival.
  • Place the bed linen and towels at the entrance door, inside a pillowcase.
  • Please empty the dishwasher and store the clean dishes in the cupboard.
  • Empty the bins and hand in your separated waste at our recycling centre.
  • Vacuum the floors.
  • Close the windows, turn off the lights and set the thermostat to 15 degrees.
  • Empty and sweep the open fire (if present).
Was this answer helpful for you? The holiday home I booked, has become cheaper. Does this new price apply to me too?
No, when you book, you pay the lowest price at that time. If we offer a holiday accommodation later with a bigger discount, the lower price does not apply to bookings that have already been made.
Was this answer helpful for you? How can I make a booking for a longer period?
Landal Business Line assists business guests looking for temporary accommodation, including at Roompot parks. Please visit landalbusinessline.com for more information.
Was this answer helpful for you? What is a preferential booking?
When making a preferred booking, you can indicate one or more preferences. For example, a specific location or house number, a particular location in the park or several holiday homes next to each other. Special requests for your holiday accommodation also fall under preferences, such as pet-free, with a dishwasher, bathtub or sauna. Which preferences require an additional charge and which do not varies per park. The amount of the surcharge will appear automatically during the booking process. If you select multiple paid preferences, you will only pay the surcharge once.
Was this answer helpful for you? Why can't I add a dog or other pet when I make a booking?
If you can't add pets while booking, there may be 2 reasons. Either your chosen holiday home is not suitable for pets, or there are no more holiday homes available of this type where pets are allowed.
Was this answer helpful for you? Where can I find the inventory list for my holiday home?
If an inventory is available for your holiday home, you will find this on the page of the holiday home under Amenities.
Was this answer helpful for you? What is the deadline for booking a holiday accommodation?
You can always book a holiday accommodation, even on the day of arrival. Of course, your preferred holiday accommodation must still be available for the desired period. That is why it is wise to book in advance. Would you like to book for arrival on the same day? That is possible, but please call us on 088 - 0444999 (standard charges apply). Our Guest Services team will be happy to look at the options available.
Was this answer helpful for you? Can I book extras once I have made my booking?
Yes, you can add extras to your booking in My Roompot up until the day before your arrival. Here you will find an overview of all available extras. You can also book extras during your stay at the Service point. Remember though that by booking extras in advance you can be sure they will be available.
Was this answer helpful for you? Is my online booking guaranteed?

Yes, online bookings are confirmed with immediate effect. If you place your booking, you agree to the General Terms & Conditions. By doing so you enter into a payment obligation. You will receive confirmation of your booking by email within one hour.

Was this answer helpful for you? Is it possible to book a specific number of a holiday home or campsite?
Yes, you can indicate your preference when booking. This can be for a specific holiday home or camping pitch, or for a particular facility in a holiday home.
 
Was this answer helpful for you? Does Roompot have suitable holiday accommodation for persons with disabilities?
Yes, certainly. Some of our parks offer holiday accommodations with modifications. These include a modified bedroom with high/low beds, an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the Accessible accommodation filter under Accessibility. The adaptations vary per type of accommodation and per park.

Do you require additional care and/or aids during your holiday? You can find out what options are available via Roompot Care. The Roompot Care staff will be happy to help you, including finding a suitable destination!
Was this answer helpful for you? All prices include reservation costs
At Roompot we work with a calculation example. This example is based on the chosen accommodation, a certain number of persons and the chosen dates. In the pop-up you will see the total price if you come with a certain number of people, including all compulsory costs. The booking fee is always included in the total price. For a number of accommodations, other costs are also included in the total price. These include tourist tax, final cleaning or bed linen. In the pop-up which is shown with each price, you can see exactly which costs are included and which costs are excluded.
Was this answer helpful for you? How do I change or cancel booked extras?
You can change or cancel booked extras up to 1 day before arrival via My bookings. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.
Was this answer helpful for you? How do I cancel or change my booking if I did not make it via Roompot but via another holiday booking company?
You can cancel or change your booking through the holiday provider you booked with. Please contact them to find out how this works. The terms and conditions for changes or cancellations are determined by the provider themselves.
Was this answer helpful for you? I have already booked and would like to extend my stay. Is that possible?
So nice to hear you would like to extend your stay. Are you already at the park? Then just pop in at reception. Our staff will check to see what options are available. If you're not at your destination yet, please contact our Guest Service. Of course, the accommodation must be available to extend your stay.
Was this answer helpful for you? Can I add a preference to my booking afterwards?
When booking, you can indicate your preference for a specific house number or a particular facility. For example, a pet-free stay or a specific location. Sometimes there is an additional charge for this. If you want to change your preference after booking, or specify a preference you hadn't previously indicated, our Guest Services team will be happy to help. Preferences are always subject to availability, so in some cases you may be accommodated in a different location. If this is the case, we will always inform you.
Was this answer helpful for you? Can I change my holiday accommodation after I have made a booking?
Changes can be made free of charge up to 28 days before the arrival date, after which no changes can be made. You can only change your booking if the new accommodation is still available. The new accommodation may be more expensive. In that case, you will be required to pay the difference. Is the new accommodation cheaper? Then the price will remain the same as what you have already paid.
Was this answer helpful for you? How do I cancel a booking?
You can cancel your booking via My bookings. Read our cancellation policy carefully before you cancel, because this is not always free of charge. Sometimes cancellation is not necessary and you can change your holiday. You can read all about it on the special rebooking guarantee page.
Was this answer helpful for you? How can I cancel a booking that someone else made under my name?
Can you log in to the account with which the booking was made? Then you can easily cancel the booking yourself via My Bookings, provided that the arrival date is not within 28 days. Is the arrival date within 28 days or are you unable to log in to the account? Then please contact our guest service. Please note that cancellation is not free of charge in all cases, so check the cancellation conditions of your booking carefully before cancelling.
Was this answer helpful for you? I'm sick. Can I cancel my holiday?
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.

Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
Was this answer helpful for you? I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?
We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).
Was this answer helpful for you? Where can I find the park restaurant menu?
If a (digital) menu is available, you will find it in the app. Look under Food & Drink. Not all parks are listed in our app.
Was this answer helpful for you? Are there swimwear days at the saunas and wellness centres?
This varies per location.

Thermaalbad Arcen has swimwear days in the saunas every Wednesday, Friday and every first weekend of the month. Swimwear is always compulsory in the thermal baths at Arcen, even on non-swimwear days.

Wellness & Beauty De Parel has a swimwear day every second and fourth Tuesday of the month from 10 a.m. to 5 p.m., and every first and third Tuesday of the month is Ladies' Day from 10 a.m. to 5 p.m. There is no special day on the fifth Tuesday of the month.

Please note: Wellness & Beauty De Parel is closed until further notice.
Was this answer helpful for you? Where can I do the washing?
Some holiday homes have their own washing machine. You can see whether your holiday home has a washing machine under All features on the page of your holiday home. Some of our parks have a laundrette. You can see whether this is the case for your park on the Park info page of your park.
The costs can be found in our app under Facilities. Some parks require special laundry tokens. If this is the case, it will also be mentioned in the app.
Was this answer helpful for you? Where can I rent a bicycle?
Most parks have bike rental services. You can check whether this applies to your booked park on the Facilities page of the park.

Prices
Bicycle rental prices and the range of bicycles available vary per park. Unisex city bikes and children's bikes are available everywhere. Some parks also rent electric bikes, e-choppers, fun bikes and/or trailer bikes. The range and rates per park can be found in our app. Not all parks are listed in the app.

Reservations
To ensure that a bike is available when you need it, it is best to reserve in advance. You can do this at the bike rental desk and at the reception desk at the park, and in some cases also online via My bookings.
Is bike rental not listed? Please contact the reception desk. They will be happy to help you with your reservation. You can find the contact details of a park on the park page under Park info.
Was this answer helpful for you? Can I fish at the park?
You can find out whether there are fishing opportunities at the park under Facilities on the page for your park. Look under the heading Sports and games or under Everything at a glance under the heading Water sports. You can also filter the destinations page to show parks with fishing opportunities. You will find this in the filter options under Park under Activities.
Was this answer helpful for you? Are motor caravans and campers allowed at all campsite pitches?
No, camper vans are only permitted in specially designated places across the park. In the campsite description, you can always read for which camping equipment the campsite is suitable for.
There are special campervan parking spaces at Marinapark Volendam and Roompot Beach Resort. You can stay here overnight, or just stay during the day (for a fee). Reservations of this site is not possible.
Was this answer helpful for you? What are the costs of cancelling a booking?
That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:

  1. If you cancel within 14 days of making your booking and your arrival date is still at least 42 days away, cancellation is free of charge. Please note that free cancellation within 14 days of booking is only possible up to 42 days before arrival. For example: if you book 50 days before arrival, you have 8 days to cancel free of charge.
  2. If you cancel later than 14 days after making your booking and your arrival date is more than 30 days away, you will be charged 30% of the travel sum.
  3. If your arrival date is within 30 days, you will be charged 100% of the travel sum.
 
Check your account under “Cancellation and rebooking” to see what applies to your stay.

Booked before 9 July 2025?
Did you book your stay before 9 July 2025? Then the previous cancellation conditions apply to your booking. These are as follows:
  1. If you cancel 93 days or more before arrival, you will pay 15% of the rental price.
  2. If you cancel between 92 and 63 days before arrival, you will pay 50% of the rental price.
  3. If you cancel between 62 and 32 days before arrival, you will pay 75% of the rental price.
  4. If you cancel between 31 days and the day before arrival, you will pay 90% of the rental price.
  5. If you cancel on the day of arrival or later, you will pay 100% of the rental price.

Check your booked holiday in My bookings to see which cancellation conditions currently apply to you.

Was this answer helpful for you? How can I cash in my Roompot Vakantiecadeau gift voucher?
When booking, fill in your details first. Then enter Vakantiecadeau in the comments box, plus the unique code that's on your Holiday Gift. After you have completed your booking, you will receive a temporary confirmation by email. This states the price of your holiday, where the value of your Holiday gift has not yet been deducted. Send your Holiday Gift by registered mail to the address below:

Landal attn. Financial Service
Schuverweg 2
4462 HK Goes, Netherlands

We will add your Holiday Gift to your booking, as soon as we receive it. You will then receive an adjusted account by e-mail.
Was this answer helpful for you? Can I book as a company on behalf of my employees?
Roompot and Landal have taken the strategic decision to stop renting to business guests at a large number of parks. This will allow us to offer our leisure guests an even better experience. Currently, it is only possible to request a business booking at Pagedal in Groningen, Cape Helius in South Holland and Marinapark Volendam in Noord-Holland. Business bookings can only be made via Landal Business Line. All information can be found at www.landalbusinessline.nl.
Was this answer helpful for you? How can I delete my Roompot account?
Send an e-mail requesting the deletion of your account to privacy@landal.com. You will be notified when the account has been deleted. If you wish to view your bookings at a later date, you can create a new account using the same e-mail address.

Would you like your personal data to be deleted? Please clearly state the exact data you want deleted.

Good to know: some data is subject to a statutory retention period. This means we cannot necessarily (immediately) comply with your request. We will inform you, should this be the case.
Was this answer helpful for you? What will happen if I do not pay in time?
We will then send you a payment reminder. If you do not pay within the specified period, your booking will be cancelled in accordance with the General Terms and Conditions. You will receive a cancellation note.
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