Our Guest Service is at your service 7 days a week.Please see the FAQ section.

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    • Can I still go on holiday in view of the coronavirus (COVID-19)?

    • What measures are Roompot taking to prevent the spread?

    • What does the Belgian Code Orange mean for 3 Dutch provinces?

    • Are all Roompot holiday parks open?

    • Can I stay in 1 house with friends or family?

    • Is the swimming pool open?

    • Is Koos Konijn present at the park?

    • I have booked a holiday with an arrival date after 1 June. Can I postpone the payment of the following instalment(s)?

    • I want to rebook for an arrival after 1 June/this summer. Is that possible?

    • What is the leisure voucher? 

    • How does the leisure voucher work?

    • What are the advantages of the leisure voucher?

    • How long will the leisure voucher remain valid?

    • When will I receive a leisure voucher?

    • Do I have to spend the whole amount of the leisure voucher at once? 

    • I have requested a leisure voucher, but have not received one yet. When can I expect the voucher? 

    • What is the value of the leisure voucher? 

    • With my leisure voucher, I have booked exactly the same holiday in 2021 as I did for the original stay in 2020. The price for this holiday in 2021 is now higher. Have you raised the prices?

    • Can I use the leisure voucher for multiple bookings?

    • Have you kept in mind the fact that the Mai/Easter holidays will be later next year?

    • Can I use my leisure voucher for my July booking?

    • I haven't received my leisure voucher yet, but I have already made a new booking. Can you settle the leisure voucher with this?

    • I haven't received my leisure voucher yet, but I have requested one. I'd like to rebook in advance, because soon everything will be fully booked.

    • The link in my email for redeeming the leisure voucher doesn't work. What should I do?

    • I applied for a leisure voucher, but I changed my mind. I'd like to go to the park anyway.

    • I have just moved house and have not received a leisure voucher yet. Is my address saved in your system correct?

    • I am not planning on going on holiday before 30 September 2021. Can you pay me the (remaining) value of the leisure voucher?

    • Can I give the leisure voucher to someone else?

    • Can I exchange the leisure voucher for a gift voucher? I want to give it to someone.

    • When I click on the link in the e-mail with the leisure voucher, I do not see the desired park appear. What should I do now?

    • I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 

    • The leisure voucher I received is only for the value of the first payment, but I've just made a second payment. How did this happen and is the payment still valid?

    • I have lost my leisure voucher. Can I get a new one?

    • I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?

    • Can I use a Loyalty Voucher together with the leisure voucher for a booking?

    • Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 

For each holiday home mandatory additional costs apply. The additional costs vary per holiday home and can be found in the pop-up displayed with every price. No rights may be derived from these prices.