Coronavirus

General

• Can I still go on holiday despite the coronavirus (COVID-19)?

  That depends on the destination of your holiday. Most parks are open, usually with some adjustments due to the corona measures. Our German parks are closed until April 25. The situation can change from day to day. You will find useful information on our corona information page. Or check out our latest travel advice.

• I booked an early summer spot at a campsite. Can I rebook?

  I live in the Netherlands

  Our campsites are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date.

  
  

  I live in Germany

  Our campsites in the Netherlands are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date. The German government currently advises against travelling abroad, but does not ban it. You will receive a discount for the nights that the German government advises against travelling to the Netherlands. We will calculate the number of nights when the German government no longer advises against travelling to the Netherlands. Please contact the Guest Service at that time.

  
  

  I live in Belgium

  Our campsites in the Netherlands are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date. From Monday 19 April, Belgians will be allowed to travel abroad again. You will receive a discount for the nights that the Belgian government did not allow you to stay in the Netherlands. Please contact the Guest Service at that time.

• Are all Roompot holiday parks open?

  In the Netherlands

  Our parks and campsites in the Netherlands are open. But if you would rather rebook, you can. Thanks to the rebooking guarantee, this can be done free of charge up to 28 days before arrival. If there is negative travel advice for the area where you want to travel, or if the borders are closed, you can even change your booking up to one day before arrival. Other than that, the same rules will continue to apply.

  
  

  In Germany

  The German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until April 25.

  
  

  If you have booked a stay in one of our German parks, with an arrival until April 25, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.

  
  

  Whether our German parks will reopen after April 25 is not yet certain.

  
  

  In Belgium

  Our parks in Belgium are open. But if you would rather rebook, you can. Thanks to the rebooking guarantee, this can be done free of charge up to 28 days before arrival. If there is negative travel advice for the area where you want to travel, or if the borders are closed, you can even change your booking up to one day before arrival. Other than that, the same rules will continue to apply.
  

• I booked an Seasonal campsite at a campsite. Can I rebook?

  I live in the Netherlands

  Our campsites are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date.

  
  

  I live in Germany

  Our campsites in the Netherlands are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date. The German government currently advises against travelling abroad, but does not ban it. You will receive a discount for the nights that the German government advises against travelling to the Netherlands. We will calculate the number of nights when the German government no longer advises against travelling to the Netherlands. Please contact the Guest Service at that time.

  
  

  I live in Belgium

  Our campsites in the Netherlands are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date. From Monday 19 April, Belgians will be allowed to travel abroad again. You will receive a discount for the nights that the Belgian government did not allow you to stay in the Netherlands. Please contact the Guest Service at that time.

Measures

• Does the curfew apply at the park?

  Yes, all measures put in place by the Dutch and Belgian government also apply to our holiday parks, including the curfew. In Belgium, the curfew will expire on 8 May.

• Can I stay in 1 house with friends or family?

  The Netherlands

  You can stay in 1 house in the Netherlands with a maximum of 1 person from another household. This does not include children up to the age of 12. When it involves one household, there is no restriction on the number of people in a home.

  
  

  Does your travel group consist of more than 1 person over the age of 12 who are not part of your household? Then you can rebook your stay. Please contact the Guest Service to rebook your stay.
  

  
  

  Germany

  The German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until April 25.

  
  

  If you have booked a stay in one of our German parks, with an arrival until April 25, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.

  
  

  Whether you can stay in the same house with several households after April 25 is not yet certain.
  

  
  

  Belgium

  You can stay in 1 house in Belgium with a maximum of 1 person from another household. When it involves one household, there is no restriction on the number of people in a home.

  
  

  Does your travel group consist of more than 1 person who are not part of your household? Then you can rebook your stay. Please contact the Guest Service to rebook your stay.
  

  
  

  From 8 May, you can stay in 1 house in Belgium with a maximum of 2 people from another household.
  

• Is the swimming pool open?

  All Dutch and Belgian swimming pools are closed for the time being. (Facial) treatments in the wellness area will continue.
  
  Please note: Our German parks are closed until April 25. Whether they will reopen afterwards and whether the pools will be open is not yet certain.
  

• What measures are Roompot taking to prevent the spread of the coronavirus (COVID-19)?

  At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.

  
  
  

• Is Koos Konijn present at the park?

  Although Koos Konijn himself is less sensitive to coronavirus, it is important to maintain a distance of 1.5 meters.

  
  

  Koos will only appear at the park occasionally, and has a modified program due to safety.

  
  

  Other measures apply to our German parks. Please contact the reception of the park for more information about which facilities are open.
  

• Where can I eat during my holiday?

  In the Netherlands

  All food and drink outlets in the Netherlands are closed for the time being. At parks with a restaurant and/or eatery, we will therefore deliver meals to your holiday home. However, our snack bars remain open for food collections.

  
  

  In Germany

  The German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until April 25. Whether the restaurants and cafes will be open after April 25 is not yet certain.

  
  

  In Belgium

  All food and drink outlets in Belgium are closed for the time being. Terraces in Belgium will open on 8 May.
  

• Do I need to be quarantined in the Netherlands when coming to the Netherlands on holiday from abroad?

  The Netherlands always follows the guidelines and advice of the RIVM. Read the current information about going on holiday in the Netherlands and see if you need to be quarantined.

Leisure voucher general

• What is the leisure voucher? 

  Due to the exceptional situation created by the coronavirus, this sector-wide leisure voucher has been introduced. The leisure voucher is a credit voucher. You can use this as an online means of payment to book another holiday because the originally booked stay at one of our parks cannot go ahead. The value of the leisure voucher is equal to the travel sum already paid.

  
  

  The leisure vouchers are no longer issued. However, you can use our rebooking guarantee. You can still use the already issued leisure voucher as a means of payment for a new booking. So you can already book a holiday for 2022 with it.
  

• Can I get a leisure voucher?

  No, the leisure vouchers are no longer issued. However, you can use our rebooking guarantee. At Roompot, it is always possible to change a booking up to 28 days before arrival, at no extra cost. This could include expanding the tour group or changing the time period or the holiday accommodation.
  

  A holiday at a different time or different destination may, of course, cost a little more. In that case, only the difference will be settled. So you don't pay any amendment fees. If the price is less than the original stay, it will not be adjusted. Please contact our Guest Service to pass on your changes.

• What are the advantages of the leisure voucher?

  • You can make a new booking yourself on our website. 
  • You can book at a time that suits you, up to 1 June 2021.
  • Once again, you can choose from our full range with an arrival date until 30 September 2021.

• How does the leisure voucher work?

  You can use the leisure voucher as a means of payment for a new booking on our website. The leisure voucher is easy to redeem online. You use the link that you received with your leisure voucher.

  
  

  1. Click on the link underneath the voucher in the email attachment. This will take you to the offer page.

  
  

  2. You choose your desired holiday park and holiday home. Then select the desired arrival and departure dates.

  
  

  3. When making the booking, a screen appears automatically in which you enter the leisure voucher code. The amount of the voucher is now automatically deducted from the total amount.

  
  

  4. You fill in the remaining data and place the booking. The value of the leisure voucher expires after you have made the booking.

  
  

  The value of the leisure voucher is equal to the travel sum already paid.

  
  

  We look forward to welcoming you to one of our parks soon.

• How long will the leisure voucher remain valid?

  You can continue to use the leisure voucher to book a new stay with us.
  

• Can I give the leisure voucher to someone else?

  No, this is not possible. The leisure voucher is in your name. So you have to use the voucher yourself when making a new booking.

Leisure voucher booking

• The link in my email for redeeming the leisure voucher doesn't work. What should I do?

  If the leisure voucher link doesn't work, please contact the Guest Service. They'll be happy to help.

• When I click on the link in the e-mail with the leisure voucher, I do not see the desired park appear. What should I do now?

  Please contact our Guest Service. They will be happy to help you.

• Can I use the leisure voucher for multiple bookings?

  The leisure voucher has the value of the travel sum already paid and does not need to be spent at once. You can indeed use the leisure voucher for multiple bookings, or for a restaurant cheque at the park.

• I haven't received my leisure voucher yet, but I have already made a new booking. Can you settle the leisure voucher with this?

  You can only use your leisure voucher for new bookings. We advise you to wait with booking until you have received the leisure voucher. As soon as you have received the voucher, you can make a new booking online.

• Do I have to spend the whole amount of the leisure voucher at once? 

  No, that is not necessary. You decide how you spend the value of the leisure voucher. If the cost of your new booking is less than the value of the leisure voucher, you will keep the remaining amount as a leisure voucher.

  
  

  We therefore recommend that you keep the leisure voucher in a safe place.

• Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 

  You can use the Holiday Gift with the leisure voucher. Contact our Guest Service to help you with this.

• I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?

  Yes, you can. To do this, please contact our Guest Service.

• With my leisure voucher, I have booked exactly the same holiday in 2021 as I did for the original stay in 2020. The price for this holiday in 2021 is now higher. Have you raised the prices?

  Our prices are based on supply and demand. If you have booked the same holiday home with the same number of guests and the same arrival period in 2021, you do not have to pay a possible price difference. If the new holiday is more expensive than the original one, please indicate this when booking on our website.

Leisure voucher value & credit

• What is the value of the leisure voucher? 

  The value of the leisure voucher is equal to the travel sum you have already paid.

  
  

  Example: If you have only paid your first deposit of EUR 100, you will receive a voucher worth EUR 100.  

  
  

  You will find the value of the leisure voucher in the e-mail with the voucher and on the voucher page in My Roompot.
  

• I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 

  If there is any credit remaining on your leisure voucher, you will have received an email after using the voucher to make your booking. You can consult this email for the voucher code and remaining credit on your leisure voucher. You can also find the remaining credit on your leisure voucher in MyRoompot, when a new booking is made, or when extras are booked. If you can't find the e-mail and don't have MyRoompot, please contact our Guest Service.

• I am not planning on going on holiday before 30 September 2021. Can you pay me the (remaining) value of the leisure voucher?

  If you want to book a holiday with your recreational voucher after 1 October, you can. You can even book a holiday with it in 2022.

  
  

  It has been agreed with the Dutch Authority for Consumers and Markets (ACM) and the Ministry of Economic Affairs that you can get the (residual) value of the leisure voucher paid out. You can request this from 1 June 2021. In May, you will receive an email with a link to a page where you can easily submit your request.

Leisure voucher practical

• I have lost my leisure voucher. Can I get a new one?

  You can find your leisure voucher on the voucher page in My Roompot. Don't have My Roompot? Then please contact our Guest Service. We will gladly provide you with the leisure voucher again.