Coronavirus

General

• Can I still go on holiday despite the coronavirus (COVID-19)?

  All parks are open. You will find useful information on our current tavel information page. Or check out our latest corona travel advice.

• Are all Roompot holiday parks open?

  I live in the Netherlands

  Our parks and campsites in the Netherlands are open. But if you would rather rebook, you can. Thanks to the rebooking guarantee, this can be done free of charge up to 28 days before arrival.

  
  

  I do not live in the Netherlands

  All parks in the Netherlands are open.

  
  

  You are allowed to go to the Netherlands as far as the German government is concerned, and you do not have to be quarantined upon arrival. Anyone who is fully vaccinated or has a certificate that he has fully recovered, does not need to be tested. Guests over the age of 12 who cannot present a vaccination or recovery certificate should be able to submit a negative PCR test on arrival, which may not be older than 48 hours.

  
  

  Do you live in Belgium? You are allowed to go on holiday in the Netherlands and do not have to be quarantined on arrival. Anyone who is fully vaccinated or has a certificate that he has fully recovered, does not need to be tested. Guests over the age of 12 who cannot present a vaccination or recovery certificate should be able to submit a negative PCR test on arrival, which may not be older than 48 hours. Upon returning home, you must complete a Passenger Locator Form. If you have a vaccination or recovery certificate, you do not have to get tested at home. If you do not have a vaccination or recovery certificate, you must get tested. If the result is negative, you do not need to be quarantined. Children under the age of 12 do not have to take a test.
  

  
  

  In Germany

  I do not live in Germany

  There is no negative travel advice for Dutch people travelling to Germany.

  
  

  However, Dutch and Belgian people over the age of 12 should be able to submit a negative PCR test on arrival that is not older than 72 hours. Anyone who is fully vaccinated or has a certificate that he has fully recovered, does not need to be tested. The Dutch government makes PCR tests available free of charge for travel abroad. Please refer to this page.

  
  

  Are you going on holiday to Ferienresort Bad Bentheim? With a stay of one week you have to be tested 2 times. This is not necessary if you can present proof of vaccination or recovery.
  

  
  

  If you are going on holiday to Ferienresort Cochem, you must be able to present a negative PCR or POC test, a recovery or a vaccination certificate on arrival. If you do not have a recovery or vaccination certificate, you must be tested every 72 hours during your stay.
  

  
  

  Are you going on holiday to Hansa-Park? All guests older then 8 years need to be tested every 72 hours. This is not necessary if you can present proof of vaccination or recovery.
  

  
  

  If you are going on holiday to Germany, have a look at "Should I be tested when I go on holiday to a German park?"

  
  

  I live in Germany

  All German parks are open. Please check before departure if you need to get tested on arrival.

  
  

  In Belgium

  Our parks in Belgium are open. But if you would rather rebook, you can. Thanks to the rebooking guarantee, this can be done free of charge up to 28 days before arrival.

Measures

• Can I stay in 1 house with friends or family?

  The Netherlands

  Yes, there is no restriction on the number of guests allowed to stay together in a holiday home.
  

  
  

  Germany

  The local government determines whether you can share 1 holiday home with another household.

  • In Ferienresort Cochem, a maximum of 25 people are allowed to share a holiday home.
  • At Bad Bentheim, a maximum of 25 people are allowed to share a holiday home. Guests up to the age of 14 do not count.
    
  • At HANSA-PARK you can stay with 10 people in 1 holiday home, without a restriction on the number of households. So 10 friends can also share a house.
    
  • At Hafendorf Rheinsberg, 2 households can stay together in 1 holiday home. There are no restrictions on the number of guests.
  • At Résidence Winterberg, Eifelpark Kronenburger See and Bergresort Winterberg, there is no longer a restriction on the number of guests in 1 holiday home.
  • At Ferienpark Hambachtal there is no longer a restriction on the number of guests in 1 holiday home.

  If your travel group does not meet these requirements, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.

  
  

  Belgium

  Yes, there is no restriction on the number of guests allowed to stay together in a holiday home.
  

  
  

• Is the swimming pool open?

  • The Dutch indoor and outdoor pools are open. 
  • The outdoor pools in Belgium and Spain are open.
  • Swimming pools in Germany are open. The swimming pool at Ferienpark Cochem and Kronenburger See are still closed. Guests can still use the municipal outdoor pool in Cochem though. The swimming pool at BadePark Bentheim is also open. For BadePark Bentheim you need a vaccination, recovery or test certificate of a maximum of 24 hours old. Also check the current information from BadePark Bentheim.
    
  • All outdoor pools in France are open, except for Le Kérou's swimming pool.

• What measures are Roompot taking to prevent the spread of the coronavirus (COVID-19)?

  At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.

  
  
  

• Where can I eat during my holiday?

  In the Netherlands

  Our restaurants and terraces in the Netherlands are open. You don't have to make a reservation, you can just drop by. You will have to show a corona access certificate in all catering establishments in the Netherlands when you're 13 years or older. From the age of 14, the use of the corona access certificate must be checked together with the identity document.You have a corona admission certificate if you are fully vaccinated, have a valid recovery certificate or a negative test result of up to 24 hours old. You can pick up the corona access certificate with the Dutch Corona check app or that of your country.

  
  

  Our snack bars are open for food collections. At some parks with a restaurant and/or eatery, we will also deliver meals to your holiday home.

  
  

  In Germany

  You should show a vaccination, recovery or test certificate in all catering establishments in Germany when you are 12 years or older.
  

  
  

  In Belgium

  The restaurants and terraces in Belgium are open.

• Do I need to be quarantined in the Netherlands when coming to the Netherlands on holiday from abroad?

  No, quarantine and PCR testing is not required.

• Should I be tested when I go on holiday to a French park?

  Yes, you must be able to show a negative PCR or antigen test of up to 48 hours upon arrival at the park. If you can show a vaccination certificate, you don't have to get tested. There are also certain rules in order to enter France. Check your local travel advice for France before departure.

• Should I be tested when I go on holiday to a German park?

  This varies by park and by country of origin:

  
  

  From the Netherlands or Belgium

  There is no negative travel advice for Dutch or Belgian people travelling to Germany.

  
  

  However, Dutch and Belgian people over the age of 12 should be able to submit a negative PCR test on arrival that is not older than 72 hours. Anyone who is fully vaccinated or has a certificate that he has fully recovered, does not need to be tested. The Dutch government makes PCR tests available free of charge for travel abroad. Please refer to this page.

  
  

  If you are going on holiday to Ferienresort Bad Bentheim, and you will be staying for a week or more, you must also get tested during your stay. This is not necessary if you can present proof of vaccination or recovery.
  

  
  

  If you are going on holiday to Ferienresort Cochem, you must be able to present a negative PCR or POC test, a recovery or a vaccination certificate on arrival. If you do not have a recovery or vaccination certificate, you must be tested every 72 hours during your stay.
  

  
  

  If you are going on holiday to Kronenburger See and you are 16 years or older, you need to submit a negative test on arrival. This should be a negative official POC rapid test or PCR test. In both cases, the test may not be older than 48 hours. A negative test is not necessary if you can present proof of vaccination or recovery.
  

  
  

  If you are going on holiday to Hansa-Park and you are 8 years or older, you need to submit a negative test on arrival. This should be a negative official antigen test or PCR test. In both cases, you need to get tested every 72 hours. A negative test is not necessary if you can present proof of vaccination or recovery.
  

  
  

  From Germany

  • In Bad Bentheim, all guests over 12 years of age must present a negative PCR or rapid test, a complete vaccination certificate or proof of recovery upon arrival. Self-tests are not accepted.
  • In Ferienresort Cochem, you must be able to present a negative PCR or POC test, a recovery or vaccination certificate on arrival. If you do not have a recovery or vaccination certificate, you must be tested every 72 hours during your stay.
    
  • At HANSA-PARK all guests aged 8 years or older must present a negative test upon arrival. This can be an antigen test or a PCR test (max 48 hours old). All guests older then 8 years need to be tested every 72 hours. This does not apply to guests with a vaccination certificate or proof of recovery.
    
  • If you are going on holiday to Kronenburger See and you are 16 years or older, you need to submit a negative test on arrival. This should be a negative official POC rapid test or PCR test. In both cases, the test may not be older than 48 hours. A negative test is not necessary if you can present proof of vaccination or recovery.
    
  • At Ferienpark Hambachtal, all guests aged 6 years and older must be able to submit a rapid test or PCR test (max. 24 hours old) upon arrival. This may be a quick test from the supermarket, that you can take at the park reception.
    

Leisure voucher general

• How does the leisure voucher work?

  You can use the leisure voucher as a means of payment for a new booking on our website. The leisure voucher is easy to redeem online. You use the link that you received with your leisure voucher.

  
  

  1. Click on the link underneath the voucher in the email attachment. This will take you to the offer page.

  
  

  2. You choose your desired holiday park and holiday home. Then select the desired arrival and departure dates.

  
  

  3. When making the booking, a screen appears automatically in which you enter the leisure voucher code. The amount of the voucher is now automatically deducted from the total amount.

  
  

  4. You fill in the remaining data and place the booking. The value of the leisure voucher expires after you have made the booking.

  
  

  The value of the leisure voucher is equal to the travel sum already paid.

  
  

  We look forward to welcoming you to one of our parks soon.

• How long will the leisure voucher remain valid?

  You can use the leisure voucher until December 31, 2022 to book a new stay with us.
  

• Can I give the leisure voucher to someone else?

  No, this is not possible. The leisure voucher is in your name. So you have to use the voucher yourself when making a new booking.

Leisure voucher booking

• Can I use the leisure voucher for multiple bookings?

  The leisure voucher has the value of the travel sum already paid and does not need to be spent at once. You can indeed use the leisure voucher for multiple bookings, or for a restaurant cheque at the park.

• Do I have to spend the whole amount of the leisure voucher at once? 

  No, that is not necessary. You decide how you spend the value of the leisure voucher. If the cost of your new booking is less than the value of the leisure voucher, you will keep the remaining amount as a leisure voucher.

  
  

  We therefore recommend that you keep the leisure voucher in a safe place.

• Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 

  You can use the Holiday Gift with the leisure voucher. Contact our Guest Service to help you with this.

• I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?

  Yes, you can. If you book extras via My Roompot, the (balance of the) amount of your leisure voucher will first be settled by default. If the amount on your voucher is too low, you will pay the rest.

Leisure voucher value & credit

• I want to redeem (the balance on) my leisure voucher, how do I do that?

  You can request a payout in My Roompot.

• When will my leisure voucher funds be refunded?

  If you have requested a refund, we will refund the amount within one month.

• What is the value of the leisure voucher? 

  The value of the leisure voucher is equal to the travel sum you have already paid.

  
  

  Example: If you have only paid your first deposit of EUR 100, you will receive a voucher worth EUR 100.  

  
  

  You will find the value of the leisure voucher in the e-mail with the voucher and on the voucher page in My Roompot.
  

• I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 

  If there is any credit remaining on your leisure voucher, you will have received an email after using the voucher to make your booking. You can consult this email for the voucher code and remaining credit on your leisure voucher. You can also find the remaining credit on your leisure voucher in My Roompot, when a new booking is made, or when extras are booked. If you can't find the e-mail and don't have My Roompot, please contact our Guest Service.

Leisure voucher practical

• I have lost my leisure voucher. Can I get a new one?

  You can find your leisure voucher on the voucher page in My Roompot. Don't have My Roompot? Then please contact our Guest Service. We will gladly provide you with the leisure voucher again.