Coronavirus

General

• Can I still go on holiday despite the coronavirus (COVID-19)?

  All parks are open. You will find useful information on our current tavel information page. Or check out our latest corona travel advice.

• Are all Roompot holiday parks open?

  I live in the Netherlands

  Our parks and campsites in the Netherlands are open. Would you prefer to change your stay? Thanks to the rebooking guarantee, this is possible free of charge up to 28 days before arrival. Please contact our guest service.

  
  

  I do not live in the Netherlands

  All parks in the Netherlands are open. You do not have to undergo quarantine on arrival.

  
  

  In Germany

  I live in the Netherlands or Belgium

  All the parks in Germany are open. You are allowed to go to Germany by the Dutch government.
  

  
  

  Are you going on holiday to one of our parks in Germany? No special corona measures apply here.
  

  
  

  If you are going on holiday to Germany, have a look at "Should I be tested when I go on holiday to a German park?"

  
  

  I live in Germany

  Are you going on holiday to one of our parks in Germany? No special corona measures apply here.
  

  
  

  In Belgium

  Our parks in Belgium are open. But if you would rather rebook, you can. Thanks to the rebooking guarantee, this can be done free of charge up to 28 days before arrival.

Measures

• Can I stay in 1 house with friends or family?

  The Netherlands

  Yes. In the Netherlands, there is no longer a limit on the size of groups.
  

  
  

  Germany

  No additional group restrictions apply in Germany.
  

  
  

  Belgium

  Yes, there is no restriction on the number of guests allowed to stay together in a holiday home.
  

  
  

• Is the swimming pool open?

  The swimming pools at our parks in the Netherlands and in Germany are open. Swimming lessons are also possible. Wellness treatments are open.

• What measures are Roompot taking to prevent the spread of the coronavirus (COVID-19)?

  At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.

  
  
  

• Where can I eat during my holiday?

  In the Netherlands
  

  The catering industry in the Netherlands is open. There are no longer any restrictions on opening hours. You can also pick up food from the snack bar. The supermarkets at our parks are also open.
  

  
  

  In Germany

  You should show a vaccination, recovery or test certificate in all catering establishments in Germany when you are 12 years or older.

  
  

  In Belgium

  The catering industry and terraces in Belgium are open without restrictions.

• Do I need to be quarantined in the Netherlands when coming to the Netherlands on holiday from abroad?

  No, quarantine and PCR testing is not required.

• Should I be tested when I go on holiday to a French park?

  If you live in the EU, proof of full vaccination is sufficient. If you have not been vaccinated, you must show a negative PCR or antigen test lasting a maximum of 48 hours upon arrival at the park. If you come from a 'green' country, you do not have to be tested or go into isolation. If you come from an 'orange' country, you must show a negative PCR or antigen test lasting a maximum of 48 hours upon arrival at the park. In addition, you must also justify why you are travelling to France. The authorities can impose a test on the spot. Check your local travel advice for France before departure.

• Should I be tested when I go on holiday to a German park?

  This varies by park and by country of origin:

  
  

  I live in the Netherlands or Belgium

  All the parks in Germany are open. You are allowed to go to Germany by the Dutch government.
  

  
  

  Are you going on holiday to one of our parks in Germany? No special corona measures apply here.
  

  
  

  From Germany

  Are you going on holiday to one of our parks in Germany? No special corona measures apply here.
  

• When do I have to wear a mouth mask or show a corona access card?

  In the Netherlands, wearing a mouth mask is no longer compulsory at our parks.
  

  
  

  In Germany, the rules may vary from one state to another. Check the travel advice.

  
  

  In Belgium, wearing a mouth mask is not compulsory.
  

Leisure voucher general

• How does the leisure voucher work?

  You can use the leisure voucher as a means of payment for a new booking on our website. The leisure voucher is easy to redeem online. You use the link that you received with your leisure voucher.

  
  

  1. Click on the link underneath the voucher in the email attachment. This will take you to the offer page.

  
  

  2. You choose your desired holiday park and holiday home. Then select the desired arrival and departure dates.

  
  

  3. When making the booking, a screen appears automatically in which you enter the leisure voucher code. The amount of the voucher is now automatically deducted from the total amount.

  
  

  4. You fill in the remaining data and place the booking. The value of the leisure voucher expires after you have made the booking.

  
  

  The value of the leisure voucher is equal to the travel sum already paid.

  
  

  We look forward to welcoming you to one of our parks soon.

• How long will the leisure voucher remain valid?

  You can use the leisure voucher until December 31, 2024 to book a new stay with us.
  

• Can I give the leisure voucher to someone else?

  No, this is not possible. The leisure voucher is in your name. So you have to use the voucher yourself when making a new booking.

Leisure voucher booking

• Can I use the leisure voucher for multiple bookings?

  The leisure voucher has the value of the travel sum already paid and does not need to be spent at once. You can indeed use the leisure voucher for multiple bookings, or for a restaurant cheque at the park.

• Do I have to spend the whole amount of the leisure voucher at once? 

  No, that is not necessary. You decide how you spend the value of the leisure voucher. If the cost of your new booking is less than the value of the leisure voucher, you will keep the remaining amount as a leisure voucher.

  
  

  We therefore recommend that you keep the leisure voucher in a safe place.

• Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 

  You can use the Holiday Gift with the leisure voucher. Contact our Guest Service to help you with this.

• I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?

  Yes, you can. If you book extras via My Roompot, the (balance of the) amount of your leisure voucher will first be settled by default. If the amount on your voucher is too low, you will pay the rest.

Leisure voucher value & credit

• I want to redeem (the balance on) my leisure voucher, how do I do that?

  You can request a payout in My Roompot.

• When will my leisure voucher funds be refunded?

  If you have requested a refund, we will refund the amount within one month.

• What is the value of the leisure voucher? 

  The value of the leisure voucher is equal to the travel sum you have already paid.

  
  

  Example: If you have only paid your first deposit of EUR 100, you will receive a voucher worth EUR 100.  

  
  

  You will find the value of the leisure voucher in the e-mail with the voucher and on the voucher page in My Roompot.
  

• I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 

  If there is any credit remaining on your leisure voucher, you will have received an email after using the voucher to make your booking. You can consult this email for the voucher code and remaining credit on your leisure voucher. You can also find the remaining credit on your leisure voucher in My Roompot, when a new booking is made, or when extras are booked. If you can't find the e-mail and don't have My Roompot, please contact our Guest Service.

Leisure voucher practical

• I have lost my leisure voucher. Can I get a new one?

  You can find your leisure voucher on the voucher page in My Roompot. Don't have My Roompot? Then please contact our Guest Service. We will gladly provide you with the leisure voucher again.