Coronavirus

General

• Can I still go on holiday despite the coronavirus (COVID-19)?

  Yes, we are open, usually with some adjustments due to the corona measures. The situation can change from day to day. You will find useful information on our corona information page. Or check out our latest travel advice.
  
• Do I need to be quarantined in the Netherlands when coming to the Netherlands on holiday from abroad?

  The Netherlands always follows the guidelines and advice of the RIVM. Read the current information about going on holiday in the Netherlands and see if you need to be quarantined.
• In which province is my park located?

  You can find the province in which your park is located on the page of the park where you booked. The place name, province and the country where the park is located can be found under the name of the park. On your smartphone, you can see this under the picture, on a desktop computer or tablet you can see this on the left side of the top picture.

Measures

• What measures are Roompot taking to prevent the spread of the coronavirus (COVID-19)?

  The national policy is aimed at keeping a distance of 1.5 metres from each other and ensuring (hand) hygiene. At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.

  
  

  Other measures apply to our German parks. Please check the opening hours of the park for more information about which facilities are open. In Germany, the wearing of masks is compulsory in all public buildings.
  
• Are all Roompot holiday parks open?

  All the holiday parks in The Netherlands, Germany, France and Belgium are open.
• Is Koos Konijn present at the park?

  Although Koos Konijn himself is less sensitive to coronavirus, it is important to maintain a distance of 1.5 meters.

  
  

  Koos will only appear at the park occasionally, and has a modified program due to safety.

  
  

  Other measures apply to our German parks. Please contact the reception of the park for more information about which facilities are open.
  
• Can I stay in 1 house with friends or family?

  The Netherlands

  Yes, in the Netherlands you can stay in one house with people from different households. The travel group may consist of a maximum of 4 people. This does not include children up to the age of 12. A travel group may only consist of more than 4 people if it concerns a single household.

  
  

  If your travel group consists of several households, and more than 4 people over the age of 12, you can rebook your stay. Please contact the Guest Service to rebook your stay.
  

  
  

  Germany

  Yes, you may stay with friends or multiple family units in the same accommodation, provided a physical distance of 1.5m is maintained.

  
  

  Belgium

  In Belgium you can stay in a holiday home with 4 people (over 12 years old) who are not part of your household. So you can stay in 1 house with friends or family.
• Is the swimming pool open?

  Whether a swimming pool is open, varies from park to park. In the Netherlands, there are many where swimming pools are open. There are additional rules in force for safe use. The actual agreements on this can be found on the Safe Stay page. We recommend that you contact the park reception to make sure the pool at the park where you are staying is open. The park reception telephone number can be found by filling in the park name here. You will immediately see the Address & Travel Info of your park.

  
  

  The number of visitors to the pools is limited. This allows everyone to keep the minimum 1.5 meters distance. To give all guests the chance to go swimming, we work with a number of fixed swimming periods per day. You can register for this at the park. How this is done, varies by park, and we will inform you on arrival.

  
  

  Please note: Other measures apply to our German parks. Please contact the reception of the park for more information about which facilities are open. In Germany, the wearing of masks is compulsory in all public buildings.
  
• Where can I eat during my holiday?

  From Thursday 15 October, all food and beverage outlets in the Netherlands will be closed for at least two weeks. At parks with a restaurant and/or eatery, we will therefore deliver meals to your holiday home. However, our snack bars remain open for food collections.
• I am going abroad on holiday, what restrictions apply there?

  Corona restrictions can change by the day in each country. So, always check for the latest updates prior to your departure, as well as travel advice for your holiday destination.
  

  Are you going to Belgium? If you are, you will need to complete a special form if you're staying for more than 48 hours. This Public Health Passenger Locator Form must be completed within 48 hours prior to your arrival in Belgium. Find more information here, or complete the form now.

  
  

  The Belgian authorities have tightened their measures. In Belgium, guests who are not part of the same family should always keep 1.5m social distance, and wear a mask. Read more about the Belgian measures on the Federal Public Services website.
  

Leisure voucher General

• What is the leisure voucher? 

  Due to the exceptional situation created by the coronavirus, this sector-wide leisure voucher has been introduced. The leisure voucher is a credit voucher. You can use this as an online means of payment to book another holiday because the originally booked stay at one of our parks cannot go ahead. The value of the leisure voucher is equal to the travel sum already paid.

  
  

  The leisure vouchers are no longer issued. However, you can use our rebooking guarantee. You can use the already issued leisure voucher as a means of payment for a new booking up to 12 months after the original arrival date with an arrival date of 30 September 2021 at the latest.
  
• What are the advantages of the leisure voucher?

  - You can make a new booking yourself on our website. 

  
  

  - You can book at a time that suits you, up to 12 months after the original arrival date.  

  
  

  - Once again, you can choose from our full range with an arrival date until 30 September 2021.
  
• How does the leisure voucher work?

  You can use the leisure voucher as a means of payment for a new booking on our website, with an arrival date before 30 September 2021. You therefore book a new trip within 12 months of the original arrival date with an arrival date of 30 September 2021 at the latest. The leisure voucher is easy to redeem online. You use the link that you received with your leisure voucher.

  
  

  1. Click on the link underneath the voucher in the email attachment. This will take you to the offer page.

  
  

  2. You choose your desired holiday park and holiday home. Then select the desired arrival and departure dates.

  
  

  3. When making the booking, a screen appears automatically in which you enter the leisure voucher code. The amount of the voucher is now automatically deducted from the total amount.

  
  

  4. You fill in the remaining data and place the booking. The value of the leisure voucher expires after you have made the booking.

  
  

  The value of the leisure voucher is equal to the travel sum already paid and the voucher is valid for 12 months from the original date of arrival. The arrival date of this new holiday must be no later than 30 September 2021.

  
  

  We look forward to welcoming you to one of our parks soon.
• How long will the leisure voucher remain valid?

  You can use the leisure voucher up to 12 months after your original arrival date to book a new stay with us. The exact date is stated on your leisure voucher. The arrival date of the new trip must be no later than 30 September 2021.

  
  

  For example: you had booked a stay with an arrival date of 1 May 2020. Then you have until 30 April 2021 to book a new holiday with the voucher. The arrival date of this new holiday must be no later than 30 September 2021.

  
  

  Also read the HISWA-RECRON conditions for the leisure voucher.
• Can I give the leisure voucher to someone else?

  No, this is not possible. The leisure voucher is in your name. So you have to use the voucher yourself when making a new booking.
• Can I get a leisure voucher?

  No, the leisure vouchers are no longer issued. However, you can use our rebooking guarantee. At Roompot, it is always possible to change a booking up to 28 days before arrival, at no extra cost. This could include expanding the tour group or changing the time period or the holiday accommodation.
  

  A holiday at a different time or different destination may, of course, cost a little more. In that case, only the difference will be settled. So you don't pay any amendment fees. If the price is less than the original stay, it will not be adjusted. Please contact our Guest Service to pass on your changes.

Leisure voucher Booking

• When I click on the link in the e-mail with the leisure voucher, I do not see the desired park appear. What should I do now?

  Please contact our Guest Service. They will be happy to help you.
• Can I use the leisure voucher for multiple bookings?

  The leisure voucher has the value of the travel sum already paid and does not need to be spent at once. You can indeed use the leisure voucher for multiple bookings, or for a restaurant cheque at the park.
• I haven't received my leisure voucher yet, but I have already made a new booking. Can you settle the leisure voucher with this?

  You can only use your leisure voucher for new bookings. We advise you to wait with booking until you have received the leisure voucher. As soon as you have received the voucher, you can make a new booking online.
• Do I have to spend the whole amount of the leisure voucher at once? 

  No, that is not necessary. You decide how you spend the value of the leisure voucher. If the cost of your new booking is less than the value of the leisure voucher, you will keep the remaining amount as a leisure voucher. We therefore recommend that you keep the leisure voucher in a safe place. Please note that the leisure voucher is valid up to 12 months after your original arrival date.
• Can I use a Loyalty Voucher together with the leisure voucher for a booking?

  You can use the leisure voucher with a Loyalty Voucher. As you can only enter one code online, we ask you to note the code of the Loyalty Voucher in the comment field. We can then process this for you. 
• Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 

  You can use the Holiday Gift with the leisure voucher. You can contact our Guest Service.
• I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?

  Yes, you can. To do this, please contact our Guest Service.
• With my leisure voucher, I have booked exactly the same holiday in 2021 as I did for the original stay in 2020. The price for this holiday in 2021 is now higher. Have you raised the prices?

  Our prices are based on supply and demand. If you have booked the same holiday home with the same number of guests and the same arrival period in 2021, you do not have to pay a possible price difference. If the new holiday is more expensive than the original one, please indicate this when booking on our website.

Leisure voucher Value & Credit

• I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 

  If there is any credit remaining on your leisure voucher, you will have received an email after using the voucher to make your booking. You can consult this email for the voucher code and remaining credit on your leisure voucher. You can also find the remaining credit on your leisure voucher in MyRoompot, when a new booking is made, or when extras are booked. If you can't find the e-mail and don't have MyRoompot, please contact our Guest Service.
• What is the value of the leisure voucher? 

  The value of the leisure voucher is equal to the travel sum you have already paid.

  
  

  Example: If you have only paid your first deposit of EUR 100, you will receive a voucher worth EUR 100.  

  
  

  You will find the value of the leisure voucher in the e-mail with the voucher.
  
• I am not planning on going on holiday before 30 September 2021. Can you pay me the (remaining) value of the leisure voucher?

  It has been agreed with the Dutch Consumer and Market Authority (ACM) and the Dutch Ministry of Economic Affairs that you can receive the (residual) value of the leisure voucher. You can request this from 1 June 2021.
• The leisure voucher I received is only for the value of the first payment, but I've just made a second payment. How did this happen and is the payment still valid?

  If you made a second payment after the request but before your leisure voucher was sent, the value of the voucher will be equal to your first payment. The second payment will then be refunded.

Leisure voucher Practical

• I have just moved house and have not received a leisure voucher yet. Is my address saved in your system correct?

  In principle, the leisure voucher will be sent by e-mail. Have you checked your e-mail? The e-mail may also have ended up in your spam folder. If you have not registered an e-mail address with us, you will receive the leisure voucher by post. If you do not know which address is registered for you, please contact our Guest Service.
• The link in my email for redeeming the leisure voucher doesn't work. What should I do?

  If the leisure voucher link doesn't work, please contact the Guest Service. They'll be happy to help.
• I have lost my leisure voucher. Can I get a new one?

  Please contact our Guest Service. We will gladly provide you with the leisure voucher again.