Coronavirus

General

• Can I still go on holiday despite the coronavirus (COVID-19)?

  That depends on the destination of your holiday. Most parks are open, usually with some adjustments due to the corona measures. Our German parks are closed until January 31 and our Belgian parks are closed until March 1. The situation can change from day to day. You will find useful information on our corona information page. Or check out our latest travel advice.

• Are all Roompot holiday parks open?

  In the Netherlands

  Our parks and campsites in the Netherlands are open. But if you would rather rebook, you can. Thanks to the rebooking guarantee, this can be done free of charge up to 28 days before arrival. If there is negative travel advice for the area where you want to travel, or if the borders are closed, you can even change your booking up to one day before arrival. Other than that, the same rules will continue to apply.

  
  

  In Germany

  The German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until January 31.

  
  

  If you have booked a stay in one of our German parks, with an arrival until January 31, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.

  
  

  Whether our German parks will reopen after January 31 is not yet certain.

  
  

  In Belgium

  The Belgian government has implemented additional measures to prevent further spread of COVID-19. Tourist stays are not permitted until March 1.
  

  
  

  If you have booked a stay in one of our Belgian parks, with an arrival date until March 1, you can rebook your stay to a different park or to a later date. Please contact the Guest Service to rebook your stay.
  

  
  

  Whether our Belgian parks will reopen after March 1 is not yet certain.
  

Measures

• Can I stay in 1 house with friends or family?

  The Netherlands

  You can stay in 1 house in the Netherlands with a maximum of 2 people from another household. This does not include children up to the age of 12. When it involves one household, there is no restriction on the number of people in a home.

  
  

  Does your travel group consist of more than 2 people over the age of 12 who are not part of your household? Then you can rebook your stay. Please contact the Guest Service to rebook your stay.
  

  
  

  Germany

  The German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until January 31.

  
  

  If you have booked a stay in one of our German parks, with an arrival until January 31, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.

  
  

  Whether you can stay in the same house with several households after January 31 is not yet certain.
  

  
  

  Belgium

  The Belgian government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until March 1.

  
  

  If you have booked a stay in one of our Belgian parks, with an arrival until March 1, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.

  
  

  Whether you can stay in the same house with several households after March 1 is not yet certain.
  

• Is the swimming pool open?

  All Dutch swimming pools are closed until February 9.

  
  

  For the time being, fewer guests are allowed in the pool and it is necessary to reserve a spot. It varies per park how often you can come and swim during your stay, so plan your visit well and book in advance. Please contact the park reception. Contact details of a park can be found via Arrival information.
  

  
  

  Please note: Our German parks are closed until January 31, and our Belgian parks are closed until March 1. Whether they will reopen afterwards and whether the pools will be open is not yet certain.
  

• What measures are Roompot taking to prevent the spread of the coronavirus (COVID-19)?

  At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.

  
  
  

• Is Koos Konijn present at the park?

  Although Koos Konijn himself is less sensitive to coronavirus, it is important to maintain a distance of 1.5 meters.

  
  

  Koos will only appear at the park occasionally, and has a modified program due to safety.

  
  

  Other measures apply to our German parks. Please contact the reception of the park for more information about which facilities are open.
  

• Where can I eat during my holiday?

  In the Netherlands

  All food and drink outlets in the Netherlands are closed for the time being. At parks with a restaurant and/or eatery, we will therefore deliver meals to your holiday home. However, our snack bars remain open for food collections.

  
  

  In Germany

  The German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until January 31. Whether the restaurants and cafes will be open after January 31 is not yet certain.

  
  

  In Belgium

  The Belgian government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until March 1. Whether the restaurants and cafes will be open after March 1 is not yet certain.
  

• Do I need to be quarantined in the Netherlands when coming to the Netherlands on holiday from abroad?

  The Netherlands always follows the guidelines and advice of the RIVM. Read the current information about going on holiday in the Netherlands and see if you need to be quarantined.

Leisure voucher general

• What is the leisure voucher? 

  Due to the exceptional situation created by the coronavirus, this sector-wide leisure voucher has been introduced. The leisure voucher is a credit voucher. You can use this as an online means of payment to book another holiday because the originally booked stay at one of our parks cannot go ahead. The value of the leisure voucher is equal to the travel sum already paid.

  
  

  The leisure vouchers are no longer issued. However, you can use our rebooking guarantee. You can use the already issued leisure voucher as a means of payment for a new booking up to 1 June 2021 with an arrival date of 30 September 2021 at the latest.
  

• Can I get a leisure voucher?

  No, the leisure vouchers are no longer issued. However, you can use our rebooking guarantee. At Roompot, it is always possible to change a booking up to 28 days before arrival, at no extra cost. This could include expanding the tour group or changing the time period or the holiday accommodation.
  

  A holiday at a different time or different destination may, of course, cost a little more. In that case, only the difference will be settled. So you don't pay any amendment fees. If the price is less than the original stay, it will not be adjusted. Please contact our Guest Service to pass on your changes.

• What are the advantages of the leisure voucher?

  • You can make a new booking yourself on our website. 
  • You can book at a time that suits you, up to 1 June 2021.
  • Once again, you can choose from our full range with an arrival date until 30 September 2021.

• How does the leisure voucher work?

  You can use the leisure voucher as a means of payment for a new booking on our website, with an arrival date before 30 September 2021. You therefore book a new trip before 1 June 2021 with an arrival date of 30 September 2021 at the latest. The leisure voucher is easy to redeem online. You use the link that you received with your leisure voucher.

  
  

  1. Click on the link underneath the voucher in the email attachment. This will take you to the offer page.

  
  

  2. You choose your desired holiday park and holiday home. Then select the desired arrival and departure dates.

  
  

  3. When making the booking, a screen appears automatically in which you enter the leisure voucher code. The amount of the voucher is now automatically deducted from the total amount.

  
  

  4. You fill in the remaining data and place the booking. The value of the leisure voucher expires after you have made the booking.

  
  

  The value of the leisure voucher is equal to the travel sum already paid and the voucher is valid until 1 June 2021.

  
  

  We look forward to welcoming you to one of our parks soon.

• How long will the leisure voucher remain valid?

  You can use the leisure voucher up to 1 June 2021 to book a new stay with us. The arrival date of the new trip must be no later than 30 September 2021.

  
  

  Also read the HISWA-RECRON conditions for the leisure voucher.

• Can I give the leisure voucher to someone else?

  No, this is not possible. The leisure voucher is in your name. So you have to use the voucher yourself when making a new booking.

Leisure voucher booking

• The link in my email for redeeming the leisure voucher doesn't work. What should I do?

  If the leisure voucher link doesn't work, please contact the Guest Service. They'll be happy to help.

• When I click on the link in the e-mail with the leisure voucher, I do not see the desired park appear. What should I do now?

  Please contact our Guest Service. They will be happy to help you.

• Can I use the leisure voucher for multiple bookings?

  The leisure voucher has the value of the travel sum already paid and does not need to be spent at once. You can indeed use the leisure voucher for multiple bookings, or for a restaurant cheque at the park.

• I haven't received my leisure voucher yet, but I have already made a new booking. Can you settle the leisure voucher with this?

  You can only use your leisure voucher for new bookings. We advise you to wait with booking until you have received the leisure voucher. As soon as you have received the voucher, you can make a new booking online.

• Do I have to spend the whole amount of the leisure voucher at once? 

  No, that is not necessary. You decide how you spend the value of the leisure voucher. If the cost of your new booking is less than the value of the leisure voucher, you will keep the remaining amount as a leisure voucher.

  
  

  We therefore recommend that you keep the leisure voucher in a safe place. Please note that the leisure voucher is valid up to 1 June 2021.

• Can I use a Loyalty Voucher together with the leisure voucher for a booking?

  You can use the leisure voucher with a Loyalty Voucher. As you can only enter one code online, we ask you to note the code of the Loyalty Voucher in the comment field. We can then process this for you. 

• Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 

  You can use the Holiday Gift with the leisure voucher. You can contact our Guest Service.

• I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?

  Yes, you can. To do this, please contact our Guest Service.

• With my leisure voucher, I have booked exactly the same holiday in 2021 as I did for the original stay in 2020. The price for this holiday in 2021 is now higher. Have you raised the prices?

  Our prices are based on supply and demand. If you have booked the same holiday home with the same number of guests and the same arrival period in 2021, you do not have to pay a possible price difference. If the new holiday is more expensive than the original one, please indicate this when booking on our website.

Leisure voucher value & credit

• What is the value of the leisure voucher? 

  The value of the leisure voucher is equal to the travel sum you have already paid.

  
  

  Example: If you have only paid your first deposit of EUR 100, you will receive a voucher worth EUR 100.  

  
  

  You will find the value of the leisure voucher in the e-mail with the voucher and on the voucher page in My Roompot.
  

• I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 

  If there is any credit remaining on your leisure voucher, you will have received an email after using the voucher to make your booking. You can consult this email for the voucher code and remaining credit on your leisure voucher. You can also find the remaining credit on your leisure voucher in MyRoompot, when a new booking is made, or when extras are booked. If you can't find the e-mail and don't have MyRoompot, please contact our Guest Service.

• I am not planning on going on holiday before 30 September 2021. Can you pay me the (remaining) value of the leisure voucher?

  It has been agreed with the Dutch Consumer and Market Authority (ACM) and the Dutch Ministry of Economic Affairs that you can receive the (residual) value of the leisure voucher. You can request this from 1 June 2021.

Leisure voucher practical

• I have lost my leisure voucher. Can I get a new one?

  You can find your leisure voucher on the voucher page in My Roompot. Don't have My Roompot? Then please contact our Guest Service. We will gladly provide you with the leisure voucher again.