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Our Guest Service is at your service 7 days a week.Please see the FAQ section.

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Frequently Asked Questions

  • Can I still go on holiday despite the coronavirus (COVID-19)?

    Yes, we are open, though sometimes with a few changes due to the coronavirus. The situation can change from day to day. So, please keep an eye on our special information page regarding the coronavirus.

    Belgians in the Netherlands
    The Belgian government has issued code red for the Dutch provinces of North and South Holland. From Friday 25 September, code red will be lifted and Belgian guests will be allowed to return to North and South Holland.

    If you have booked a stay in one of these two provinces, arriving up to and including 2 October, you can go there again as from 25 September. But if you would rather rebook, you may rebook your stay at a park in another province or for a later period. Please contact the Guest Service to rebook your stay.

    For arrivals after 2 October, it is still unclear what the government's position will be. We can't say anything about this at this time.

    Germans in the Netherlands
    Germans who have been in Utrecht, North or South Holland have to undergo a corona test when they return home. They must then remain in quarantine until the result is known.

    If you have booked a stay in one of these provinces, arriving up to and including 2 October, you can rebook your stay at a park in another province or for a later period. Please contact the Guest Service to rebook your stay.

    For arrivals after 2 October, it is still unclear what the government's position will be. We can't say anything about this at this time.

    Staying in Belgium
    Our parks in Belgium are open.

    If you live in North or South Holland and you have booked a stay in Belgium, then you can go from Friday, 25 September. However, the Belgian government advises you to undergo a corona test before departure.

    Staying in Germany
    Our parks in Germany are open. The wearing of masks is compulsory in all public buildings in Germany.

    If you live in Utrecht, North or South Holland and you have booked a stay in Germany with an arrivaldate of at the latest 2 October, you can rebook your stay at another park or for a later period. Please contact the Guest Service to rebook your stay.

    For arrivals after 2 October, it is still unclear what the government's position will be. We can't say anything about this at this time.
  • Is the swimming pool open?

    Whether a swimming pool is open, varies from park to park. In the Netherlands, there are many where swimming pools are open. There are additional rules in force for safe use. The actual agreements on this can be found on the Safe Stay page. We recommend that you contact the park reception to make sure the pool at the park where you are staying is open. The park reception telephone number can be found by filling in the park name here. You will immediately see the Address & Travel Info of your park.

    The number of visitors to the pools is limited. This allows everyone to keep the minimum 1.5 meters distance. To give all guests the chance to go swimming, we work with a number of fixed swimming periods per day. You can register for this at the park. How this is done, varies by park, and we will inform you on arrival.

    Please note: Other measures apply to our German parks. Please contact the reception of the park for more information about which facilities are open. In Germany, the wearing of masks is compulsory in all public buildings.
  • What measures are Roompot taking to prevent the spread?

    The national policy is aimed at keeping a distance of 1.5 metres from each other and ensuring (hand) hygiene. At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.

    Other measures apply to our German parks. Please check the opening hours of the park for more information about which facilities are open. In Germany, the wearing of masks is compulsory in all public buildings.
  • Can I stay in 1 house with friends or family?

    The Netherlands
    Yes, you may stay with friends or multiple family units in the same accommodation. This is allowed with a maximum of 6 people who are not part of your household. Children up to and including 12 years old are not included. Always keep 1.5 meters away from people from another household.

    Germany
    Yes, you may stay with friends or multiple family units in the same accommodation, provided a physical distance of 1.5m is maintained.

    Belgium
    In Belgium, a household may have contact with 5 people (over 12 years old) who are not part of that household. So you can stay in 1 house with friends or family.

    You can also gather with 10 guests, as long as you keep 1.5 meters away.
  • In which province is my park located?

    You can find the province in which your park is located on the page of the park where you booked. The place name, province and the country where the park is located can be found under the name of the park. On your smartphone, you can see this under the picture, on a desktop computer or tablet you can see this on the left side of the top picture.
See all frequently asked questions

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Our Guest Service is extremely busy right now. Please contact us later for questions about a holiday after 2 October 2020.

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Other data

Visiting address
Roompot Service
Schuverweg 2
4462 HK Goes
The Netherlands

Postal address
Roompot Service
Postbus 6
4460 AA Goes
The Netherlands

Chamber of Commerce no. 22031538
VAT no. NL 0095.83.956.B01

IBAN: NL24ABNA0517343517
BIC code: ABNANL2A