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Our Guest Service is at your service 7 days a week.Please see the FAQ section.

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Frequently Asked Questions

  • Is the swimming pool open?

    In the Netherlands, all swimming pools are open. Contact the park reception for up-to-date information on measures regarding the swimming pool. These can vary per park and per day.

    Please note: Our German and Belgian parks are closed from 2 November to 13 December. Whether they will reopen after 13 December and whether the pools will be open is not yet certain.
  • Can I stay in 1 house with friends or family?

    The Netherlands
    You can stay in 1 house in the Netherlands with a maximum of 4 people from different households. This does not include children up to the age of 12. When it involves one household, there is no restriction on the number of people in a home.

    Does your travel group consist of more than 4 people over the age of 12, from different households? Then you can rebook your stay. Please contact the Guest Service to rebook your stay.

    Germany
    The German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed between 2 November and 13 December.

    If you have booked a stay in one of our German parks, with an arrival between 2 November and 13 December, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.

    Whether you can stay in the same house with several households after 13 December, is not yet certain.

    Belgium
    The Belgian government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed between 3 November and 13 December.

    If you have booked a stay in one of our Belgian parks, with an arrival between 3 November and 13 December, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.

    Whether you can stay in the same house with several households after 13 December, is not yet certain.
  • Are all Roompot holiday parks open?

    In the Netherlands
    Our parks and campsites in the Netherlands are open. But if you would rather rebook, you can. Thanks to the rebooking guarantee, this can be done free of charge up to 28 days before arrival.

    Any swimming pool at the park is open.

    In Germany
    The German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed between 2 November and 30 December.

    If you have booked a stay in one of our German parks, with an arrival from 2 November to 13 December, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.

    Whether our German parks will reopen after 13 December is not yet certain.

    In Belgium
    The Belgian government has implemented additional measures to prevent further spread of COVID-19. Tourist stays are not permitted from 3 November to 13 December.

    If you have booked a stay in one of our Belgian parks, with an arrival date between 3 November and 13 December, you can rebook your stay to a different park or to a later date. Please contact the Guest Service to rebook your stay.

    Whether our Belgian parks will reopen after 13 December is not yet certain.
  • Can I still go on holiday despite the coronavirus (COVID-19)?

    That depends on the destination of your holiday. Most parks are open, usually with some adjustments due to the corona measures. Our German and Belgian parks are closed from 2 November to 13 December. The situation can change from day to day. You will find useful information on our corona information page. Or check out our latest travel advice.
  • What measures are Roompot taking to prevent the spread of the coronavirus (COVID-19)?

    At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.


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Other data

Visiting address
Roompot Service
Schuverweg 2
4462 HK Goes
The Netherlands

Postal address
Roompot Service
Postbus 6
4460 AA Goes
The Netherlands

Chamber of Commerce no. 22031538
VAT no. NL 0095.83.956.B01

IBAN: NL24ABNA0517343517
BIC code: ABNANL2A