Service & Contact
Frequently Asked Questions
Can I still go on holiday despite the coronavirus (COVID-19)?That depends on the destination of your holiday. Most parks are open, usually with some adjustments due to the corona measures. Our German parks are closed until March 28. The situation can change from day to day. You will find useful information on our corona information page. Or check out our latest travel advice.
Can I stay in 1 house with friends or family?The NetherlandsYou can stay in 1 house in the Netherlands with a maximum of 1 person from another household. This does not include children up to the age of 12. When it involves one household, there is no restriction on the number of people in a home.Does your travel group consist of more than 1 person over the age of 12 who are not part of your household? Then you can rebook your stay. Please contact the Guest Service to rebook your stay.GermanyThe German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until March 28.If you have booked a stay in one of our German parks, with an arrival until March 28, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.Whether you can stay in the same house with several households after March 28 is not yet certain.BelgiumYou can stay in 1 house in Belgium with a maximum of 1 person from another household. When it involves one household, there is no restriction on the number of people in a home.Does your travel group consist of more than 1 person who are not part of your household? Then you can rebook your stay. Please contact the Guest Service to rebook your stay.
Can I change my holiday accommodation after I have made a booking?Changes to your reservation can be made free of charge up to 28 days prior to the arrival date, after which date no changes can be accepted. Naturally, changes can only be made if other holiday homes are still available. These alternative holiday homes may be more expensive, in which case you will need to pay the difference. If your new holiday home is cheaper than the one you originally booked, you will not be entitled to a refund of the difference. However, in many cases you can supplement your booking with handy extras and thus reduce the difference. Please contact our Guest Service to pass on your changes. They will be more than happy to help you.If there is negative travel advice for the area where you want to travel, or if the borders are closed, you can even change your booking up to one day before arrival. Other than that, the same rules will continue to apply.
What measures are Roompot taking to prevent the spread of the coronavirus (COVID-19)?At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.
I have not received confirmation of my booking. What should I do now?Your booking confirmation will be sent to the email address you provided when making the booking. It may be that address has been wrongly entered or that the confirmation has landed in your Trash/Spam folder. If so, please contact our Guest Service.
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4462 HK Goes
4460 AA Goes
Chamber of Commerce no. 22031538
VAT no. NL 0095.83.956.B01
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