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Our Guest Service is at your service 7 days a week.Please see the FAQ section.

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Frequently Asked Questions

  • Is the swimming pool open?

    Whether a swimming pool is open, varies from park to park. In the Netherlands, there are many where swimming pools are open. There are additional rules in force for safe use. The actual agreements on this can be found on the Safe Stay page. We recommend that you contact the park reception to make sure the pool at the park where you are staying is open. The park reception telephone number can be found by filling in the park name here. You will immediately see the Address & Travel Info of your park.

    The number of visitors to the pools is limited. This allows everyone to keep the minimum 1.5 meters distance. To give all guests the chance to go swimming, we work with a number of fixed swimming periods per day. You can register for this at the park. How this is done, varies by park, and we will inform you on arrival.

    Please note: Other measures apply to our German parks. Please contact the reception of the park for more information about which facilities are open. In Germany, the wearing of masks is compulsory in all public buildings.
  • Are all Roompot holiday parks open?

    All the holiday parks in The Netherlands, Germany, France and Belgium are open.
  • What measures are Roompot taking to prevent the spread?

    The national policy is aimed at keeping a distance of 1.5 metres from each other and ensuring (hand) hygiene. At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.

    Other measures apply to our German parks. Please check the opening hours of the park for more information about which facilities are open. In Germany, the wearing of masks is compulsory in all public buildings.
  • Can I stay in 1 house with friends or family?

    The Netherlands and Germany
    Yes, you may stay with friends or multiple family units in the same accommodation, provided a physical distance of 1.5m is maintained.

    Belgium
    In Belgium, a household may have contact with 5 people (over 12 years old) who are not part of that household. So you can stay in 1 house with friends or family.

    You can also gather with 10 guests, as long as you keep 1.5 meters away.
  • How do I change or cancel booked extras?

    You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.

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(+31)113 - 374 297 (usual calling fees)

Other data

Visiting address
Roompot Service
Schuverweg 2
4462 HK Goes
The Netherlands

Postal address
Roompot Service
Postbus 6
4460 AA Goes
The Netherlands

Chamber of Commerce no. 22031538
VAT no. NL 0095.83.956.B01

IBAN: NL24ABNA0517343517
BIC code: ABNANL2A