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Our Guest Service is at your service 7 days a week.Please see the FAQ section.

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Frequently Asked Questions

  • Is the swimming pool open?

    Whether a swimming pool is open, varies from park to park. In the Netherlands, there are many where swimming pools are open. There are additional rules in force for safe use. The actual agreements on this can be found on the Safe Stay page. We recommend that you contact the park reception to make sure the pool at the park where you are staying is open. The park reception telephone number can be found by filling in the park name here. You will immediately see the Address & Travel Info of your park.

    The number of visitors to the pools is limited. This allows everyone to keep the minimum 1.5 meters distance. To give all guests the chance to go swimming, we work with a number of fixed swimming periods per day. You can register for this at the park. How this is done, varies by park, and we will inform you on arrival.

    Please note: Other measures apply to our German parks. Please contact the reception of the park for more information about which facilities are open. In Germany, the wearing of masks is compulsory in all public buildings.

  • Can I stay in 1 house with friends or family?

    The Netherlands
    Yes, you may stay with friends or multiple family units in the same accommodation. This is allowed with a maximum of 3 people who are not part of your household. Children up to and including 12 years old are not included. Always keep 1.5 meters away from people from another household.

    Germany
    Yes, you may stay with friends or multiple family units in the same accommodation, provided a physical distance of 1.5m is maintained.

    Belgium
    In Belgium, a household may have contact with 5 people (over 12 years old) who are not part of that household. So you can stay in 1 house with friends or family.

    You can also gather with 10 guests, as long as you keep 1.5 meters away.

  • Are all Roompot holiday parks open?

    All the holiday parks in The Netherlands, Germany, France and Belgium are open.

  • Can I still go on holiday despite the coronavirus (COVID-19)?

    Yes, we are open, though sometimes with a few changes due to the coronavirus. The situation can change from day to day. So, please keep an eye on our special information page regarding the coronavirus.

    Belgians in the Netherlands
    The Belgian government has issued code red for the Dutch provinces of Utrecht, North and South Holland.

    If you have booked a stay in one of these provinces, arriving up to and including 9 October, you can rebook your stay at a park in another province or for a later period. Please contact the Guest Service to rebook your stay.

    For arrivals after 9 October, it is still unclear what the government's position will be. We can't say anything about this at this time.

    Germans in the Netherlands
    Germans who have been in Utrecht, North or South Holland have to undergo a corona test when they return home. They must then remain in quarantine until the result is known.

    If you have booked a stay in one of these provinces, arriving up to and including 9 October, you can rebook your stay at a park in another province or for a later period. Please contact the Guest Service to rebook your stay.

    For arrivals after 9 October, it is still unclear what the government's position will be. We can't say anything about this at this time.

    Staying in Belgium
    Our parks in Belgium are open.

    If you live in Utrecht, North or South Holland and you have booked a stay in Belgium with an arrivaldate of at the latest 9 October, you can rebook your stay at another park or for a later period. Please contact the Guest Service to rebook your stay.

    Staying in Germany
    Our parks in Germany are open. The wearing of masks is compulsory in all public buildings in Germany.

    If you live in Utrecht, North or South Holland and you have booked a stay in Germany with an arrivaldate of at the latest 9 October, you can rebook your stay at another park or for a later period. Please contact the Guest Service to rebook your stay.

    For arrivals after 9 October, it is still unclear what the government's position will be. We can't say anything about this at this time.

  • What measures are Roompot taking to prevent the spread?

    The national policy is aimed at keeping a distance of 1.5 metres from each other and ensuring (hand) hygiene. At our parks we have taken various measures for this purpose, which we will also remind guests of on site. You will find a comprehensive overview of our measures on our stay safe page. We focus even more on the cleaning of frequently visited places, and hand gels are available.

    Other measures apply to our German parks. Please check the opening hours of the park for more information about which facilities are open. In Germany, the wearing of masks is compulsory in all public buildings.
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Did not find what you where looking for ?

Our Guest Service is extremely busy right now. Please contact us later for questions about a holiday after 2 October 2020.

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0622167156

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Phone

We are available by phone until 20:30.

(+31)113 - 374 297 (usual calling fees)

Other data

Visiting address
Roompot Service
Schuverweg 2
4462 HK Goes
The Netherlands

Postal address
Roompot Service
Postbus 6
4460 AA Goes
The Netherlands

Chamber of Commerce no. 22031538
VAT no. NL 0095.83.956.B01

IBAN: NL24ABNA0517343517
BIC code: ABNANL2A

  • Available daily

  • Flexible payment

    With Roompot Vakanties you can always pay in instalments at no extra fee. The first instalment must be paid within 15 days after you make your reservation. The total amount is payable 4 weeks before arrival.

  • Free changes

    Do you want to book extras, book for more people or do you want to change the period of your stay or your accommodation? Roompot Holidays allows you to change your booking up to 28 days before your arrival date, at no extra cost. Our Customer service will gladly help you to change your booking.