Service & Contact

That depends on the destination of your holiday. Most parks are open, usually with some adjustments due to the corona measures. Our German parks are closed until May 16. The situation can change from day to day. You will find useful information on our corona information page. Or check out our latest travel advice.

You can cancel free of charge up to 24 hours after booking. After that, it will be subject to a charge. The cancellation fee you pay will depend on when you cancel. Normally, you'll pay the booking fee and paid preferences you may have selected while booking. You will also pay part of the rental price. This is the price of your holiday, without any additional charges and additional extras. The sooner you cancel, the smaller the portion that will be charged.

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

• Return furniture to where you originally found it.
• Remove all bed linen, gather up the kitchen towels and bath towels and place all the dirty laundry in the corridor in the pillow cases.
• Empty the dishwasher and place the clean items in the cupboards.
• Empty the bins and take the rubbish out to the park's waste disposal zone. There are separate bins for paper, glass and non-recyclable rubbish. The non-recyclable rubbish will be separated later.
• Mop the floors.
• Empty and sweep the open fire (if there is one).

All Dutch and Belgian swimming pools are closed for the time being. (Facial) treatments in the wellness area will continue.

Please note: Our German parks are closed until May 16. Whether they will reopen afterwards and whether the pools will be open is not yet certain.