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Miscellaneous

I accidentally took something with me from the holiday home. Where can I send it?
Send any items you have brought with you to reception and always inform reception in advance. You can find the contact details for reception on the website under Park info or in the app under Contact reception.
Was this answer helpful for you? I have lost my key card. What should I do?
Have you lost your key card, did you leave it in the holiday home or has it been stolen? Then report this to the reception right away.
Was this answer helpful for you? I forgot something in my holiday home, what do I do now?
Please complete the Lost-and-found form. Our reception will then check whether your belongings have been found and will contact you as soon as possible.
Was this answer helpful for you? I lost something. Where can I check whether it has been found?
Please fill in the lost and found form, the reception will contact you as soon as possible.

Have you lost a metal object or mobile telephone? Please get in touch with the gevonden-verloren.nl foundation. Volunteers help the foundation find precious items free of charge, using metal detectors on land or in the water.
Was this answer helpful for you? How can I cash in my Roompot Vakantiecadeau gift voucher?
When booking, fill in your details first. Then enter Vakantiecadeau in the comments box, plus the unique code that's on your Holiday Gift. After you have completed your booking, you will receive a temporary confirmation by email. This states the price of your holiday, where the value of your Holiday gift has not yet been deducted. Send your Holiday Gift by registered mail to the address below:

Roompot Parks attn. Financial Service
Postbus 6
4460 AA Goes, Netherlands

We will add your Holiday Gift to your booking, as soon as we receive it. You will then receive an adjusted account by e-mail.
Was this answer helpful for you? Can I request a more thorough allergy check of my holiday home?
Yes, you can. Please state the allergies you would like us to check for in the comments field of your booking at the time of making your booking. Please contact the park's reception too, so we can discuss your requirements with our cleaners. Thus, we will be sure to meet your expectations!
Was this answer helpful for you? Does Roompot have suitable holiday accommodation for persons with disabilities?
Yes, we have. At some of our parks, you will find adapted holiday accommodations. This could include an extra spacious bathroom with supports, a shower chair or a height-adjustable kitchen. You can find these holiday accommodations by searching using the filter Suited for disabled. The adjustments vary according to type of home and park.
Do you need extra care and/or equipment during your holiday? Please contact our Roompot Care department on + 31 (0)113 374 500 or fill in the form on our (Dutch) contact page. Moreover, Roompot Care's staff will be happy to help you find a suitable destination!
Was this answer helpful for you? Are any more photographs available of the holiday accommodations?
We want to give you as clear a picture as possible of all our parks and holiday homes. We therefore always post all available information and photos online. So there are no more photos available than there are on the website.
Was this answer helpful for you? Are there child-friendly holiday homes?
Yes, we have bungalows, villas and chalets that are child-friendly. They include a cot, playpen, baby bath, stair gate and sometimes even a wagon. In some accommodations, these are standard, while in others you can book them separately. If your accommodation has children's facilities, you will find this on the accommodation page under All features.
Was this answer helpful for you? What is the minimum age for the Arcen Thermal baths?
The minimum age for visiting Thermaalbad Arcen is 18.
Was this answer helpful for you? Where can I find information about Thermaalbad Arcen, the thermal baths in Arcen?
For more information, please visit Thermaalbad Arcen's page (only available in Dutch and German).
Was this answer helpful for you? Where can I find the Roompot General Terms and Conditions?
You will find the Roompot General Terms and Conditions on this page. Have you booked a hotel stay? Refer to the General Terms and Conditions for Hotels. You can also view the Park regulations online.
Was this answer helpful for you? Where can I buy Koos products?
Most parks also sell lots of Koos merchandise at reception or in the supermarket. This includes cuddly toys, CDs, games and clothing.
Was this answer helpful for you? Are there any fireworks-free parks?
Unfortunately, we cannot guarantee that a park will be fireworks-free. Sometimes fireworks are set off in the immediate vicinity of the park. Some parks have a central location where fireworks are permitted during New Year's Eve. You can check with our Guest Services or at the park reception to see if this is the case at your preferred park.
 
Was this answer helpful for you? Can I set off fireworks?
Setting off fireworks is not permitted. Some parks make an exception during New Year's Eve. If this is the case, a central location will be designated. Guest Services or the park reception will be happy to provide you with more information. Please note that this exception only applies when setting off fireworks is permitted by law.
Was this answer helpful for you? Will Roompot continue to exist?
Roompot as a brand name will eventually disappear. Do you often visit a Roompot park? If so, it may soon continue under the Landal name. Of course, the quality will remain as you are used to.
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