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Top questions

Where do I find the park's contact details?
The addresses of the parks can be found on the applicable park page under ‘Information’.
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Am I required to make an advance payment?
That depends on when you book. Are you booking more than 56 days in advance? Then you can choose:
* Pay the entire amount in one go (within 14 days of booking), or
* Pay 50% and the rest no later than 56 days before arrival.

If you don't make a choice, we will automatically put your payment on deposit. Would you still like to pay in one go? You can always do this via My bookings. You will then no longer be able to switch to paying in instalments.

Booking within 56 days of arrival?
Then you are required to pay the entire amount in one go, either immediately or within 14 days (depending on your arrival date). A deposit is no longer possible.
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The holiday home I booked, has become cheaper. Does this new price apply to me too?
No, when you book, you pay the lowest price at that time. If we offer a holiday accommodation later with a bigger discount, the lower price does not apply to bookings that have already been made.
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How do I cancel a booking?
You can cancel your booking via My bookings. Read our cancellation policy carefully before you cancel, because this is not always free of charge. Sometimes cancellation is not necessary and you can change your holiday. You can read all about it on the special rebooking guarantee page.
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I have a complaint. Who can I approach?
We're sorry to hear you're unhappy. Please report your complaint to us, so we can come to a solution together. On holiday, of course, you want to have fun together.

I have a complaint prior to your stay
If you have a complaint before your holiday starts, you can report it using our complaint form. We will handle your complaint and will always respond.

I have a complaint during my stay
If something is not to your satisfaction during your stay, please report it to the Service point as soon as possible. You may drop by the Service point or call us. Our on-site staff will do their best to work with you to find a solution.

If the Service point is closed, and you have a complaint or comment that can't wait, please press the intercom at the Service point and security or Guest services will help you.

I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within 2 weeks of returning home. We will handle your complaint and will always respond.
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How can we help you?

Arrival & stay At the park Cleaning & bed linen Changes & cancellation Payments Complaints Booking My Roompot Miscellaneous Business

Any questions?

For more information and reservations, you can get in touch with our Contact Centre on:
Request a change to your booking
Tell us here

Is your change request not listed?

Then contact us during opening hours via +31 88 205 9000. One of our staff will be happy to help you personally.
Opening hours Contact Centre
Monday to Friday from 9:00 AM - 6:00 PM
Saturday, Sunday and holidays from 10:00 AM - 3:00 PM

Easily arrange it yourself

You can easily arrange this yourself in your account.
Opening hours Contact Centre
Monday to Friday from 9:00 AM - 6:00 PM
Saturday, Sunday and holidays from 10:00 AM - 3:00 PM
Check the Roompot app for useful information Practical information, always at hand

Address details

Amsterdam Head Office

Visitors' address
Wibautstraat 133
1097 DN Amsterdam
+31 (0) 88 205 95 95
(Open Monday - Friday from 07:00 to 20:00, not for buying and selling, information and reservations)
Postal address
PO Box 15307
1001 MH 
Amsterdam

Zwolle office

Visitors' address
Administration and Projects
Hanzelaan 320-328
8017 JP Zwolle

+31-(0)88-205 96 00 (general number)
+31-(0)88-205 97 00 (for owners and managers)

GmbH Trier office

Visitors' address
Max-Planck-Straße 12
DE - 54296 Trier
Germany
+49-(0)1806 700 730

Varde office

Visitors' address
Gl. Kjærvej 15 Dk -
6800 Varde
Danmark

Information and bookings
For more information and bookings, please call the Contact Centre: +45 70 23 20 30

UK office

Visitors' address
Seebohm House
Queen Street 2-4
NR2 4SQ Norwich
United Kingdom