Changes & cancellation

If you change your booking to a more expensive stay or a more expensive period, you will pay the difference. Is the new price lower than your original booking? Then the amount you paid will remain the same. You will not receive a refund for the difference, as stated in our General Conditions,

Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will receive an adjusted invoice. We will refund any price difference after your holiday, together with the deposit. 

Yes, if your booking changes, you will receive a new booking confirmation by email. For example, a change in the arrival or departure date of your holiday, the type of holiday accommodation, the park, travel group, preferences or extras. If only your personal details change, you will not receive a new booking confirmation. You can always find an up-to-date overview of your booking in My bookings. Handy!

You can cancel or change your booking through the holiday provider you booked with. Please contact them to find out how this works. The terms and conditions for changes or cancellations are determined by the provider themselves.

You can change or cancel booked extras up to 1 day before arrival via My bookings. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.

You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

So nice to hear you would like to extend your stay. Are you already at the park? Then just pop in at reception. Our staff will check to see what options are available. If you're not at your destination yet, please contact our Guest Service. Of course, the accommodation must be available to extend your stay.

When booking, you can indicate your preference for a specific house number or a particular facility. For example, a pet-free stay or a specific location. Sometimes there is an additional charge for this. If you want to change your preference after booking, or specify a preference you hadn't previously indicated, our Guest Services team will be happy to help. Preferences are always subject to availability, so in some cases you may be accommodated in a different location. If this is the case, we will always inform you.

It is possible to rebook free of charge up to six weeks before arrival. To do so, please contact our Contact Centre on: +31 113 - 374 297. We will be happy to assist you personally. Please note that the rental price will remain the same, but may also increase. If the changed booking is more expensive, you will have to pay the difference.

Changes are always free of charge. If you change your booking within 24 hours of making it, we will refund any price difference within 7 days. You can also change your booking after that, up to six weeks before arrival. Please note the new price: if it is higher, you will pay the difference at the time of the change. If your new holiday is cheaper than your original booking, the original price paid will remain valid. This is in accordance with our General Terms and Conditions.

Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will then receive an adjusted invoice. Any refunds will be deducted from your deposit after your stay.

Depending on current availability, you can change your accommodation type at the park up to six weeks before arrival. Please note that the rental price will remain the same, but may also increase. If the changed booking is more expensive, you will pay the difference.

With the rebooking guarantee, you can change your booking free of charge up to six weeks before your arrival date. You can read all about it on the special rebooking guarantee page.

First of all, we wish you a speedy recovery. You can cancel free of charge within 72 hours of making your booking. This applies to bookings with an arrival date of at least six weeks from the date of booking. Cancelling is very easy via My bookings. Have you booked a last-minute holiday with an arrival date within six weeks? Or do you want to cancel after 72 hours? Then our normal cancellation fees apply. How much you pay for cancelling depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded. You can also call our Guest Services. We are happy to help!

Can you log in to the account used to make the booking? If so, you can easily cancel the booking yourself via My Bookings. If you cannot log in to the account, please contact our guest services. Please note that cancellation is not always free of charge, so check the cancellation conditions for your booking carefully before cancelling.

We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Make sure you do this within 72 hours of booking, so that you do not have to pay any cancellation fees (applies to bookings made six weeks or more before arrival).

The costs for cancelling your stay vary per booking, depending on when you booked and which option you chose when booking. You can find more information about this via the link below.

You can take out our cancellation insurance up to 7 days after booking via My bookings. Have you booked a last-minute holiday and are you arriving within 7 days? Then you can take out cancellation insurance up until the moment of arrival. It is no longer possible to take out our cancellation insurance once you have already arrived at the holiday park.