How do I cancel a booking that someone else made in my name?

Can you log in to the account used to make the booking? If so, you can easily cancel the booking yourself via My Bookings. If you cannot log in to the account, please contact our guest services. Please note that cancellation is not always free of charge, so check the cancellation conditions for your booking carefully before cancelling.
Was this answer helpful for you?

Didn't find the information you needed?

Go to Service & Contact and search for another topic or reach out to our Contact Centre.