How do I cancel a booking?
You can cancel your booking via My bookings. Read our cancellation policy carefully before you cancel, because this is not always free of charge. Sometimes cancellation is not necessary and you can change your holiday. You can read all about it on the special rebooking guarantee page.
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How can I cancel a booking that someone else made under my name?
You can cancel your booking by filling in your details on the Cancellation Form. If the booking is also on your email address, you can cancel via My Roompot.
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I'm sick. Can I cancel my holiday?
First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.

Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!
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I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?
We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).
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What are the costs of cancelling a booking?
That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:

You book more than 56 days before arrival:
• If you cancel within 14 days of booking, cancellation is free of charge.
• If you cancel 30 days or more before arrival, you will pay 30% of the travel sum. You have already paid a 50% deposit, so you will receive a 20% refund.
• If you cancel 30 days or less before arrival, you will pay 100% of the costs.

You book between 43 and 56 days before arrival:
• If you cancel within 14 days of booking and there are still at least 42 days until arrival, cancellation is free of charge.
• If you cancel later than this period, but still more than 30 days before arrival, you will pay 30%.
• If you cancel 30 days or less before arrival, you will pay 100%.

You book between 31 and 42 days before arrival:
• There is no free cancellation, even within 14 days of booking.
• If you cancel more than 30 days before arrival, you will pay 30%.
• If you cancel 30 days or less before arrival, you will pay 100%.

You book 0 to 30 days before arrival
• Cancellation is always 100% of the cost. Free cancellation is no longer possible. Up to 28 days before arrival, it is still possible to rebook free of charge. Please see our rebooking guarantee for more information.

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Can I cancel by post?
Don't have an account for My bookings? You can also log in by entering your booking number. You will find this on your booking confirmation in your email.
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