I have a question about:

Deposit and tourist tax

I have received an amount of €65.- or €115.- from Roompot, what is this for?
Lovely, you have left the accommodation tidy. The full amount of your deposit has therefore been refunded.
Was this answer helpful for you? Is the group deposit in addition to the normal deposit, or does it replace the normal deposit?
If, upon arrival, it appears that the travel group does not constitute a family, we may charge an additional group deposit on site. This is an extra deposit, which you pay on top of the standard deposit for your holiday accommodation.
Was this answer helpful for you? Will I receive a refund of the tourist tax if I leave on an earlier date?
Yes, you will get this back. Always inform reception if the number of people staying overnight differs from your booking. If more people have stayed overnight, you will have to pay extra. If fewer people have stayed overnight, we will refund the excess tourist tax to your account within 7 working days after your departure.
Was this answer helpful for you? Do I have to pay tourist tax if I go on holiday in the municipality where I have my home?
No, you do not have to pay tourist tax in your own municipality. Please let us know if you are going on holiday in your own municipality. You can do this in the comments field when making your booking online or by informing reception or Guest Services. We will then ensure that any excess tourist tax is refunded to you after your holiday. You can find the contact details for a park via Park Info.
Was this answer helpful for you? Why has my deposit not been refunded or only in part?
The deposit or part thereof will usually be refunded within seven working days after departure. This is only possible if we have your bank account number. You can enter this in your account under My details.

It is also possible that you will only receive part of the deposit back, or nothing at all. This means that you did not leave your holiday accommodation in accordance with the rules. If this is the case, you will be notified. If you have not received a message from us but your deposit has not been refunded within 7 working days after departure, please contact the reception of the holiday park where you stayed. You can find the contact details of a park via Parkinfo.
Was this answer helpful for you? Why do I have to pay a deposit?
From time to time additional cleaning or repair works need to be undertaken after departure in a holiday home. The costs for this will be deducted from the deposit. This can be prevented by ensuring you leave the holiday home in pristine condition when you leave.
You will see the deposit amount in the booking overview during booking. Have you booked already? Then you will find the standard deposit amount on your confirmation.
Was this answer helpful for you? When do I get my deposit back?
If you have left your holiday home according to our rules and there is no unpaid amount outstanding, we usually refund the deposit within 7 working days after departure. Of course, we need to have your account number. You can fill in your bank account number on My Roompot. To do so, please go to My data and enter your IBAN in Bank details.
Was this answer helpful for you? We will arrive with a group and have to pay an extra deposit. When do we need to pay it?
If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your booking overview.
Was this answer helpful for you?

Payments

I want to pay but I can't see my booking, what should I do?
Log out of the website. Go to My bookings and view your booking without an account. You can then complete your payment.
Was this answer helpful for you? Where can I find the invoice for my booking?
You will receive a payment reminder if we have not received your payment within the specified period. You can still transfer the amount. If you have already done so, everything is in order and you do not need to do anything.

Have you not yet paid? Please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the General Terms and Conditions.
Was this answer helpful for you? Will I receive multiple invoices if I book my holiday via another holiday booking company?
Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.
Was this answer helpful for you? Can I pay with cash at the park?
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page. At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.

Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
Was this answer helpful for you? Can I pay with a credit card?
Yes, you can pay for your booking with a credit card. We accept Visa, Mastercard and American Express. At many parks, you can also pay with your credit card in restaurants, shops and bike rental shops. The credit card transaction will be charged immediately.
Was this answer helpful for you? What will happen if I do not pay in time?
We will then send you a payment reminder. If you do not pay within the specified period, your booking will be cancelled in accordance with the RECRON Terms and Conditions. You will receive a cancellation note.
Was this answer helpful for you? I received a payment reminder. What should I do now?
You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.
If you haven't paid yet, please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the Terms and Conditions.
Was this answer helpful for you? Why does 'Holiday Services' or 'Vakantiebeheer' appear on my account?
Roompot has a special department for processing your payments: Holiday Services. The name therefore appears on your expense statement for payments and refunds.
Was this answer helpful for you? Where can I find an overview of the payments that I still need to make?
There is an overview of your paid and outstanding amounts in My Roompot. A payment can be seen in the overview within a day. If the payment comes from a non-Dutch account, it will take a little longer.
Was this answer helpful for you? Is it possible to request deferred payment or to pay in instalments?

No, this is not possible. If you book more than 70 days before arrival, you pay 50% within 14 days and the rest no later than 56 days before arrival. If your arrival is within 70 days, you pay the entire amount in one go. Unfortunately, it is not possible to pay in instalments.

Was this answer helpful for you? How can I pay for my booking?
We like to make it easy for you. That's why you can simply pay online immediately after booking or via My Roompot. You only need your own payment details, the rest has already been filled in. You pay for your holiday to Holiday-Services. That's the party processing the payments to and from Roompot. So you will see this name as the beneficiary.
Was this answer helpful for you? Am I required to make an advance payment?
That depends on when you book. Are you booking more than 70 days in advance? Then you can choose:
* Pay the entire amount in one go (within 14 days of booking), or
* Pay 50% and the rest no later than 56 days before arrival.

If you don't make a choice, we will automatically put your payment on deposit. Would you still like to pay in one go? You can always do this via My bookings. You will then no longer be able to switch to paying in instalments.

Booking within 56 days of arrival?
Then you are required to pay the entire amount in one go, either immediately or within 14 days (depending on your arrival date). A deposit is no longer possible.
Was this answer helpful for you? Is it possible to pay for my booking on arrival?
No, that is not possible. Bookings must be paid for fully in advance.
Was this answer helpful for you? Is it possible to make the advance payment at a later time?
No, the deposit must be paid within 14 days of your booking. You will see the exact payment date in your booking confirmation and in My bookings.

Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.
Was this answer helpful for you? I accidentally paid too much. How can I be reimbursed?
We will refund any overpayments within 7 working days after departure. Please contact Financial Services if you have not received the money. To do so, send an email to fs@roompot.nl. Remember to include your booking number in the email.
Was this answer helpful for you? What are the rules and possibilities for paying?
You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.

Booking more than 70 days in advance?
Then you can pay in two parts:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival

Booking between 43 and 70 days before arrival?
Then you pay the full amount within 14 days.

Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.
Was this answer helpful for you?

Didn't find the information you needed?

Go to Service & Contact and search for another topic or reach out to our Contact Centre.