I have a question about:

Deposit and tourist tax

I have received an amount of €65.- or €115.- from Roompot, what is this for?
Lovely, you have left the accommodation tidy. The full amount of your deposit has therefore been refunded.
Was this answer helpful for you? Is the group deposit in addition to the normal deposit, or does it replace the normal deposit?
If it turns out upon arrival that the travel group does not consist of a family, we can charge an additional group deposit on site. This is an additional deposit. So this has to be paid over and above the standard holiday home deposit.
Was this answer helpful for you? Will I receive a refund of the tourist tax if I leave on an earlier date?
Sure, you'll get this back. Always report it at the Service point if the number of people who will stay over differs from your booking. If more people have stayed the night, you will have to pay extra. Did fewer people stay over? Then we will refund the overpaid tourist tax within 7 working days of your departure.
Was this answer helpful for you? Do I have to pay tourist tax if I go on holiday in the municipality where I have my home?
No, then you don't have to pay tourist tax. Just tell us if you're going on holiday in your own municipality. You can put this in the comments box when you make a booking online, or pass it on to the Service point or the Guest Service. We will then make sure you get the overpaid tourist tax refunded after your holiday. Contact details of a park can be found via Arrival information.
Was this answer helpful for you? Why has my deposit not been refunded or only in part?
The deposit or part of it is usually refunded within 7 working days after departure. Of course, this can only be done if we have your bank account details. You can fill this out in My Roompot under My profile.

It's also possible that you've only recovered part of the deposit, or nothing at all. This would be the case if you didn't leave your holiday home according to the rules. If so, you'll be informed. If you haven't received a message from us but your deposit has not been refunded 7 working days after departure, please contact the Service point of the holiday park where you stayed. Contact details of a park can be found via Arrival information.
Was this answer helpful for you? Why do I have to pay a deposit?
From time to time additional cleaning or repair works need to be undertaken after departure in a holiday home. The costs for this will be deducted from the deposit. This can be prevented by ensuring you leave the holiday home in pristine condition when you leave.
You will see the deposit amount in the cost overview during booking. Have you booked already? Then you will find the standard deposit amount on your confirmation.
Was this answer helpful for you? When do I get my deposit back?
If you have left your holiday home according to our rules and there is no unpaid amount outstanding, we usually refund the deposit within 7 working days after departure. Of course, we need to have your account number. You can fill in your bank account number on My Roompot. To do so, please go to My data and enter your IBAN in Bank details.
Was this answer helpful for you? We will arrive with a group and have to pay an extra deposit. When do we need to pay it?
If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your cost overview.
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Payments

Where can I find the invoice for my booking?
You will receive a payment reminder if we have not received your payment within the specified period. You can still transfer the amount. If you have already done so, everything is in order and you do not need to do anything.

Have you not yet paid? Please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the General Terms and Conditions.
Was this answer helpful for you? Will I receive multiple invoices if I book my holiday via another holiday booking company?
Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.
Was this answer helpful for you? Can I pay with cash at the park?
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page. At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.

Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
Was this answer helpful for you? Can I pay with a credit card?
Yes, you can pay for your booking with a credit card. We accept Visa, Mastercard and American Express. At many parks, you can also pay with your credit card in restaurants, shops and bike rental shops. The credit card transaction will be charged immediately.
Was this answer helpful for you? What will happen if I do not pay in time?
We will then send you a payment reminder. If you do not pay within the specified period, your booking will be cancelled in accordance with the RECRON Terms and Conditions. You will receive a cancellation note.
Was this answer helpful for you? I received a payment reminder. What should I do now?
You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.
If you haven't paid yet, please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the Terms and Conditions.
Was this answer helpful for you? Why does 'Holiday Services' or 'Vakantiebeheer' appear on my account?
Roompot has a special department for processing your payments: Holiday Services. The name therefore appears on your expense statement for payments and refunds.
Was this answer helpful for you? Where can I find an overview of the payments that I still need to make?
There is an overview of your paid and outstanding amounts in My Roompot. A payment can be seen in the overview within a day. If the payment comes from a non-Dutch account, it will take a little longer.
Was this answer helpful for you? Is it possible to request deferred payment or to pay in instalments?

We offer the option to pay in instalments at no extra cost. Please select the instalment payment option when making your booking. We spread the cost of your total booking amount over 4 weeks. Each instalment equates to the same amount. The first instalment must always be paid within 15 days after you make your booking. The total amount is payable 4 weeks before arrival. We will email you a price summary with payment instructions within 3 days of your booking. Our General Terms & Conditions always apply to this payment option. Requesting a payment deferment is not possible.

Please note, if you arrive within 8 weeks, it is unfortunately not possible to pay in instalments.

Was this answer helpful for you? How can I pay for my booking?
We like to make it easy for you. That's why you can simply pay online immediately after booking or via My Roompot. You only need your own payment details, the rest has already been filled in. You pay for your holiday to Holiday-Services. That's the party processing the payments to and from Roompot. So you will see this name as the beneficiary.

If you would like to transfer the amount yourself, you can. Keep your cost overview on hand, because it reflects the reference we need from you. Enter this reference in the "description" field. Please transfer your payment to IBAN: NL24 ABNA 0517 3435 17, in the name of Holiday-Services. Our BIC code is: ABNANL2A
Was this answer helpful for you? Am I required to make an advance payment?
That depends on when you book. Are you booking more than 56 days in advance? Then you can choose:
* Pay the entire amount in one go (within 14 days of booking), or
* Pay 50% and the rest no later than 56 days before arrival.

If you don't make a choice, we will automatically put your payment on deposit. Would you still like to pay in one go? You can always do this via My bookings. You will then no longer be able to switch to paying in instalments.

Booking within 56 days of arrival?
Then you are required to pay the entire amount in one go, either immediately or within 14 days (depending on your arrival date). A deposit is no longer possible.
Was this answer helpful for you? Is it possible to pay for my booking on arrival?
No, that is not possible. Bookings must be paid for fully in advance.
Was this answer helpful for you? Is it possible to make the advance payment at a later time?
No, the deposit must be paid within 14 days of your booking. You will see the exact payment date in your booking confirmation and in My bookings.

Are you booking a last-minute holiday (within 14 days of arrival)? Then you must pay the full amount immediately.
Was this answer helpful for you? I accidentally paid too much. How can I be reimbursed?
We will refund any overpayments within 7 working days after departure. Please contact Financial Services if you have not received the money. To do so, send an email to fs@roompot.nl. Remember to include your booking number in the email.
Was this answer helpful for you? What are the rules and possibilities for paying?
You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.

Booking more than 56 days in advance?
Then you can pay in two instalments:
* 50% within 14 days of booking
* 50% no later than 56 days before arrival

Booking between 43 and 56 days before arrival?
Then you pay the full amount within 14 days.

Booking between 0 and 42 days before arrival?
Then you pay the full amount immediately upon booking.
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