Frequently asked questions by topic

You can cancel free of charge up to 24 hours after booking. After that, it will be subject to a charge. The cancellation fee you pay will depend on when you cancel. Normally, you'll pay the booking fee and paid preferences you may have selected while booking. You will also pay part of the rental price. This is the price of your holiday, without any additional charges and additional extras. The sooner you cancel, the smaller the portion that will be charged.

• The swimming pools at our parks in the Netherlands and in Germany are open (with the exception of the swimming pool at Ferienresort Cochem). Swimming lessons are also possible. Wellness treatments are open.

This varies per holiday home. It can be obligatory to hire bedlinen. Once you have entered the dates for your stay, the price will appear. Click on the i next to the price for information about bed linen. If bed linen is included with a price, the hire is obligatory. If it is not mentioned, you can book additional bed linen or bring your own. One-person duvets and pillows are included in all holiday homes. Towels are never compulsory to hire and you can also book extra towels or bring your own.

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

• Return furniture to where you originally found it.
• Remove all bed linen, gather up the kitchen towels and bath towels and place all the dirty laundry in the corridor in the pillow cases.
• Empty the dishwasher and place the clean items in the cupboards.
• Empty the bins and take the rubbish out to the park's waste disposal zone. There are separate bins for paper, glass and non-recyclable rubbish. The non-recyclable rubbish will be separated later.
• Mop the floors.
• Empty and sweep the open fire (if there is one).

The final cleaning costs vary by park and by type of holiday accommodation. But in many cases, the final cleaning is inclusive. If this is the case, the cost of the final cleaning has already been added to the price. You can see whether the final cleaning at the holiday home of your choice is included in the Price info under the price of a holiday stay.