Frequently asked questions by topic

Cleaning & bed linen

Arrival & stay

At the park

Changes & cancellation

Payments

Complaints

Booking

My Roompot

Miscellaneous

Business

Top 5 frequently asked questions

At what time must I leave my holiday accommodation?

The arrival and departure times for your holiday home are stated in your booking confirmation. Usually you have to leave the accommodation at 10 am. You do not need to vacant the camping sites until 11 am. Specific departure times for a park can be found via Arrival information.

Checking out

Ready to leave? Close the door behind you, and leave the key card in the mailbox at the park exit. Do you have a key? Please drop it off at the Service point.

What does the final clean entail?

The final clean is a comprehensive clean of the entire holiday home. This is over and above what you should do to leave the accommodation in a pristine condition upon your departure. We will do the final clean if it is included, or if you have booked it as an extra. If you are doing the final clean yourself we kindly ask you to clean the following:

Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
Furniture and utensils: wipe and dry
Toilets: toilet pan, tiles, door, wash basin and tap
Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
Floors: vacuum and mop all rooms in the accommodation
Windows and doors: wipe and dry
Sauna: empty the water bucket and clean the seats, floor and door
Patio: wipe, dry and stack the patio furniture

What do I need to do before my departure?

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

Please place the furniture in the same place as on arrival.
Place the bed linen and towels at the entrance door, inside a pillowcase.
Please empty the dishwasher and store the clean dishes in the cupboard.
Empty the bins and hand in your separated waste at our recycling centre.
Vacuum the floors.
Close the windows, turn off the lights and set the thermostat to 15 degrees.
Empty and sweep the open fire (if there is one).

How much does the final cleaning cost?

The final cleaning costs vary by park and by type of holiday accommodation. But in many cases, the final cleaning is inclusive. If this is the case, the cost of the final cleaning has already been added to the price. You can see whether the final cleaning at the holiday home of your choice is included in the Price info under the price of a holiday stay. Are you already busy booking? You can see what is included in the account statement. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.

Additions

If the final cleaning is excluded, you can book it separately or do the cleaning yourself. The final cleaning can also be booked after you have made your booking, on My Roompot. The prices of the final cleaning can be found while booking or in My Roompot.

The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.

Confirmation

Have you booked your final cleaning or is it included? Then this appears on the confirmation of your reservation. If there is nothing about the final cleaning on your confirmation, you have chosen to do the final cleaning yourself.

Where can I find out about the park facilities?

You will find all the facilities on the park's page. Enter the park name below and click Continue. Scroll down a bit. Just below the photos, you will see a list of all the available facilities.

Continue

App

The facilities can also be found in our app, which contains many of our parks. View the app as a website. Download the app for all the useful information during your holiday, like special offers in the park restaurant or the opening hours of the swimming pool.

The total price you see is the price for two people, including all mandatory additional costs. You can find more information in the price pop-up. We can only show you the final price once you have entered your specific travel group. No rights can be derived from the stated prices.

How can we help you?