Frequently asked questions by topic

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

• Please place the furniture in the same place as on arrival.
• Place the bed linen and towels at the entrance door, inside a pillowcase.
• Please empty the dishwasher and store the clean dishes in the cupboard.
• Empty the bins and hand in your separated waste at our recycling centre.
• Vacuum the floors.
• Close the windows, turn off the lights and set the thermostat to 15 degrees.
  
• Empty and sweep the open fire (if there is one).

This varies per holiday home. It can be obligatory to hire bedlinen. Once you have entered the dates for your stay, the price will appear. Click on the i next to the price for information about bed linen. If bed linen is included with a price, the hire is obligatory. If it is not mentioned, you can book additional bed linen or bring your own. There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. There are no duvets in this holiday tent. So please bring your own duvet or sleeping bag. Towels are never compulsory to hire and you can also book extra towels or bring your own.

The final clean is a comprehensive clean of the entire holiday home. This is over and above what you should do to leave the accommodation in a pristine condition upon your departure. We will do the final clean if it is included, or if you have booked it as an extra. If you are doing the final clean yourself we kindly ask you to clean the following:

• Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
• Furniture and utensils: wipe and dry
• Toilets: toilet pan, tiles, door, wash basin and tap
• Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
• Floors: vacuum and mop all rooms in the accommodation
• Windows and doors: wipe and dry
• Sauna: empty the water bucket and clean the seats, floor and door
• Patio: wipe, dry and stack the patio furniture

You can cancel free of charge up to 24 hours after booking. After that, it will be subject to a charge. The cancellation fee you pay will depend on when you cancel. Normally, you'll pay the booking fee and paid preferences you may have selected while booking. You will also pay part of the rental price. This is the price of your holiday, without any additional charges and additional extras. The sooner you cancel, the smaller the portion that will be charged.

The final cleaning costs vary by park and by type of holiday accommodation. But in many cases, the final cleaning is inclusive. If this is the case, the cost of the final cleaning has already been added to the price. You can see whether the final cleaning at the holiday home of your choice is included in the Price info under the price of a holiday stay. Are you already busy booking? You can see what is included in the account statement. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.