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Frequently asked questions by topic

Cleaning & bed linen

Arrival & stay

At the park

Coronavirus

Changes & cancellation

Payments

Complaints

Booking

My Roompot

Miscellaneous

Business

Top 5 frequently asked questions

  • Is the swimming pool open?

  • Can I still go on holiday despite the coronavirus (COVID-19)?

  • Can I stay in 1 house with friends or family?

  • What is the rebooking guarantee?

  • What are the costs of cancelling a booking?

For each holiday home mandatory additional costs apply. The additional costs vary per holiday home and can be found in the pop-up displayed with every price. No rights may be derived from these prices.

  • Available daily

    Our Guest Service is at your service 7 days a week. Today between 09.00 and 20.30.

  • Flexible payment

    With Roompot you can always pay in instalments at no extra fee. The first instalment must be paid within 15 days after you make your reservation. The total amount is payable 4 weeks before arrival.

  • Free changes

    Do you want to book extras, book for more people or do you want to change the period of your stay or your accommodation? Roompot allows you to change your booking up to 28 days before your arrival date, at no extra cost. Our Customer service will gladly help you to change your booking.