Frequently asked questions by topic

On the home page enter the name of your park. Scroll down past Reviews & Ratings on your park's profile page and you will see Facilities.

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

• Please place the furniture in the same place as on arrival.
• Place the bed linen and towels at the entrance door, inside a pillowcase.
• Please empty the dishwasher and store the clean dishes in the cupboard.
• Empty the bins and hand in your separated waste at our recycling centre.
• Vacuum the floors.
• Close the windows, turn off the lights and set the thermostat to 15 degrees.
  
• Empty and sweep the open fire (if there is one).

The final clean is a comprehensive clean of the entire holiday home. This is over and above what you should do to leave the accommodation in a pristine condition upon your departure. We will do the final clean if it is included, or if you have booked it as an extra. If you are doing the final clean yourself we kindly ask you to clean the following:

• Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
• Furniture and utensils: wipe and dry
• Toilets: toilet pan, tiles, door, wash basin and tap
• Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
• Floors: vacuum and mop all rooms in the accommodation
• Windows and doors: wipe and dry
• Sauna: empty the water bucket and clean the seats, floor and door
• Patio: wipe, dry and stack the patio furniture

The final cleaning costs vary by park and by type of holiday accommodation. But in many cases, the final cleaning is inclusive. If this is the case, the cost of the final cleaning has already been added to the price. You can see whether the final cleaning at the holiday home of your choice is included in the Price info under the price of a holiday stay.