Frequently asked questions

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Where can I find the contact details of a holiday park?

To find out the contact details of a park or park reception, fill in the name of the holiday park here. This link will take you directly to the Address & Travel Info section for your park.

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Is it still possible to book extras after I make the booking?

Yes, you can add extras up until 1 day before your arrival via My Roompot. Here, you can find an overview of all of the extras that you can book. You can also book extras at the park reception when you arrive. However, we do recommend booking extras as early as possible to be sure that they are still available.

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What are the rules and options for payments?

On our website, you can pay easily and securely with Visa, Mastercard, American Express and iDEAL. You can pay directly after booking or book any extras at My Roompot. Please remember that the advance payment must be paid within 15 days after you make a booking. The remainder of the invoice must be paid no later than 8 weeks before your arrival date.

If you make a booking within 8 weeks before your arrival date, there will be no option to make an advance payment and the entire amount must be paid in full. If you make a booking within 3 working days before your arrival date, you must pay the entire amount directly with a credit card or at My Roompot. Please remember to bring along a receipt of your payment to show at reception. For more information, please see the Booking information.

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What are the additional charges apart from the rent?

The mandatory additional costs differ for each holiday park and accommodation. On the website, there is a Price info link under the photos of the holiday accommodation. This link shows which costs are included or not. There is a surcharge for certain preferences and extras, such as a specific plot or holiday home number, or a dishwasher.

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What is My Roompot?

My Roompot provides access to your account: a personal online environment where you can easily arrange holiday affairs up until 1 day before your arrival date. Here, you can check your holiday details, change them or book useful extras. You can also see here whether you still have amounts that need to be paid. Payments can be made via My Roompot as well.

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For each holiday home mandatory additional costs apply. The additional costs vary per holiday home and can be found in the pop-up displayed with every price. No rights may be derived from these prices.

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