I have a complaint. Who can I approach?

We're sorry to hear you're unhappy. Please report your complaint to us, so we can come to a solution together. On holiday, of course, you want to have fun together.

I have a complaint prior to your stay
If you have a complaint before your holiday starts, you can report it using our complaint form. We will handle your complaint and will always respond.

I have a complaint during my stay
If something is not to your satisfaction during your stay, please report it to the Service point as soon as possible. You may drop by the Service point or call us. Our on-site staff will do their best to work with you to find a solution.

If the Service point is closed, and you have a complaint or comment that can't wait, please press the intercom at the Service point and security or Guest services will help you.

I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within 2 weeks of returning home. We will handle your complaint and will always respond.
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