Rebooking guarantee

Our rebooking guarantee is just one of the many Roompot certainties, so you can go on holiday with peace of mind. Usually, rebooking is not necessary at all. Just a small change often proves to be enough to allow your planned holiday to still go through. And, most of the changes you just make yourself in My Roompot. It couldn't be easier!

Game rules

You can change your booking for free up to 28 days before arrival. Think of shifting the date, changing your destination or changing your travel group. A holiday in another period or park can of course cost a little more. All you'll have to do is pay the difference. You don't pay any amendment fees.

If your new holiday is cheaper than the original price, you will not be entitled to a refund of the difference. 

Hotels

For our hotels, you can change your booking up to 1 day before your arrival date. To do this, please contact us. 

Different provider

Our rebooking guarantee applies to holidays booked through Roompot. If you didn't book through Roompot but through another provider, please ask how to change the booking where you booked.

If your new holiday is cheaper than the original price, you will not be entitled to a refund of the difference. 

Changing

Changing the date of your holiday can in most cases easily be done by yourself in My Roompot. Due to daily fluctuating availability, you can only change to another park or holiday home through the Guest Service. They'll be happy to help!

Travel group

Changing your travel group can also be done in My Roompot, even up to 1 day before arrival. You can add or remove people from My Travel Group on the My Booking page. The Guest Service will be happy to adjust the number of pets for you. You can't do this in My Roompot.

If you have any questions

Take a look at our frequently asked questions. Maybe the answer to your question is already in there. If you need help, please contact our Guest Service.