Rebooking guarantee

Our rebooking guarantee is just one of the many Roompot certainties, so you can go on holiday with peace of mind. Usually, rebooking is not necessary at all. Just a small change often proves to be enough to allow your planned holiday to still go through. And, most of the changes you just make yourself in My Roompot. It couldn't be easier!

Game rules

You can change your booking for free up to 28 days before arrival. Think of shifting the date, changing your destination or changing your travel group. A holiday in another period or park can of course cost a little more. All you'll have to do is pay the difference. You don't pay any amendment fees.

If your new holiday is cheaper than the original price, you will not be entitled to a refund of the difference. 

Hotels

For our hotels, you can change your booking up to 1 day before your arrival date. To do this, please contact us. 

Different provider

Our rebooking guarantee applies to holidays booked through Roompot. If you didn't book through Roompot but through another provider, please ask how to change the booking where you booked.

If your new holiday is cheaper than the original price, you will not be entitled to a refund of the difference. 

Changing

Changing the date of your holiday can in most cases easily be done by yourself in My Roompot. Due to daily fluctuating availability, you can only change to another park or holiday home through the Guest Service. They'll be happy to help!

Travel group

Changing your travel group can also be done in My Roompot, even up to 1 day before arrival. You can add or remove people from My Travel Group on the My Booking page. The Guest Service will be happy to adjust the number of pets for you. You can't do this in My Roompot.

If you have any questions

Take a look at our frequently asked questions. Maybe the answer to your question is already in there. If you need help, please contact our Guest Service

  • Rebooking guarantee up to 28 days
  • Flexible payment
  • Free cancellation within 14 days

Rebooking guarantee

up to 28 days

Changed your plans? No problem, you can change your booking for free up to 28 days before arrival.

Flexible

payment

Want to pay in instalments at no extra cost? No problem! You pay the first instalment within 15 days of booking and the total amount no later than 8 weeks before arrival.

Free cancellation

within 14 days

This applies to bookings with an arrival date that is at least 30 days from the day of booking. You can cancel easily via My Roompot. Did you book a last-minute holiday with arrival within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply.