To rebook your planned holiday between 14 March and 1 June 2020 to another date, you can apply for a recreation voucher to the value of the holiday price you have already paid. You will be sent the voucher by e-mail during the course of next week. You do not need to take any additional steps while waiting for your voucher. After receiving the voucher, you can make a new booking yourself.
With the leisure voucher you can book a new trip with an arrival date up to 13 months after the original arrival date. The e-mail clearly describes how you can redeem your leisure voucher.
We are hard at work preparing your voucher. In order to reduce the pressure on our telephone lines, you will help us and other guests by refraining from contacting us in the meantime. Once you have received the voucher, if you still have any questions, you can of course contact us.
- has your holiday booking already been changed to a new date?
- have you meanwhile cancelled your holiday?
Then you can still request a recreation voucher here to the value of the holiday price you have already paid.