Complaints

Complaints

• I have a complaint before I have visited Roompot. Who should I contact?

  We are sorry to hear that you are dissatisfied with Roompot. All our efforts focus on making everything as pleasant as possible before, during and after your stay. We would very much like to resolve the situation. If you wish to make a complaint, please complete our complaint form. You can also get in touch with the park reception at the park where you made your booking. To find out the contact details of a park or park reception, fill in the name of the holiday park here. This link will take you directly to the Address & Travel Info section for your park.
  

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• I have a complaint during my stay. Who should I contact?

  It is a pity that your stay is not what you expected. We would very much like to help you. Please visit reception at the park where you are staying. The staff at reception will make every effort to ensure that the rest of your stay is as pleasant as possible.

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• I have a complaint during my stay and have not been able to resolve it with park reception. What should I do?

  What a nuisance that you can't work it out together. Reception is there to solve problems for you. If this fails, the park manager will take over the complaint. If the park manager is not available or you are not satisfied with the handling of your complaint by the park manager, you can complete our complaints form. We'd love to find a solution with you.

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• I have a complaint after my stay. Who should I contact?

  We are very sorry to hear that you are not satisfied with our service. All our efforts focus on making sure that guests look back on their stay with satisfaction. We would very much like to resolve the situation. If you wish to make a complaint, please complete our complaint form within two weeks of returning home. Remember to state your complaint, booking number, contact details and any other information that might be useful. We will look into your complaint and will always respond within 14 days.

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• Where can I turn with a complaint about my stay at Roompot if I made my booking elsewhere?

  We truly regret hearing that your stay was not to your satisfaction. Although you may have made your booking elsewhere, Roompot would like to deal with your complaint. If you wish to make a complaint, please complete our complaint form within two weeks of returning home. Remember to state your complaint, booking number, contact details and any other information that might be useful. We will look into your complaint and will always respond within 14 days.

  Did this information help you?

  Thank you for your opinion!

  Could you please explain why this information was useful to you or not? This anonymous feedback will be used to improve the answers to our frequently asked questions. Do you have any questions? Please do not hesitate to contact us via roompot.com/service.

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  Your feedback helps us improve our website.