Complaints

Complaints

• I have a complaint before I have visited Roompot. Who should I contact?

  We are sorry you're not happy with us. Please report your complaint using our complaint form, so we can come to a solution together. We go out of our way to make it as pleasant as possible for all our guests, before, during and after their holiday.
  

• I have a complaint during my stay. Who should I contact?

  What a pity your stay is not what you expected. We're happy to help you solve the problem, so please, pop in at the Service point. The Service point staff will do everything they can to make your stay as pleasant as possible. If the Service point is closed and you have a complaint or comment that can't wait, please press the intercom at the Service point and security or Guest services will help you.

  
  

  Service point opening hours

  The Service point opening hours can be found on your park's homepage. Click on Opening hours or look under the Address & travel info.

• I have a complaint during my stay and have not been able to resolve it with the Service point. What should I do?

  Our Service point staff do their utmost to solve problems for you. If this fails, the park manager will take over the complaint. If the park manager is not available or you are not satisfied with the handling of your complaint by the park manager, you can complete our complaints form during your holiday or within 2 weeks of returning home. Thus, we can come to a solution together.
  

• I have a complaint after my stay. Who should I contact?

  We are very sorry that you are not satisfied with our service. We always try to ensure our guests will look back on their holiday with satisfaction. So we'd love to find a solution with you. To report a complaint, please fill out our complaint form within 2 weeks of departure. Please include your complaint, reservation number, contact details and any other information that may be useful. We will handle your complaint and will always send you a response within 14 days.
  

• Where can I turn with a complaint about my stay at Roompot if I made my booking elsewhere?

  We're sorry you're not happy with us. Even if you have booked somewhere else, you can contact us with your complaints. Report your complaint within two weeks of returning home via our complaint form. Please include your complaint, reservation number, contact details and any other information that may be useful. We will handle your complaint and will always send you a response within 14 days.