Once you have found the holiday of your liking on our website, go to the booking page and fill in your travel companions, your personal details and any extras. Once you have completed your booking, you will receive a confirmation email. We will check whether all your details are correct. If so, you will receive the invoice for your booking within 3 days by email. This email will explain how to pay, listing the terms and conditions.
Remember that when you click on Complete your booking, you agree to theGeneral Terms and Conditions. The so-called ‘cooling-off period’ referred to in the Dutch Distance Selling Act (Wet koop op afstand) does not apply to holiday trips booked through our site.
Is my online booking final?
Yes, your booking is final with immediate effect. When you click on Complete your booking, you agree to the General Terms and Conditions. As a result, you enter into a payment obligation. We will first check whether your holiday accommodation is available and the other details of your booking. If everything is in order and the accommodation is available, we will send you the confirmation email for your booking within 3 days.
What is the minimum age to make a booking?
The minimum age to make a booking is 21.
What is the deadline for booking a holiday accommodation?
You can always book a holiday accommodation. There is no deadline for booking one. However, the holiday accommodation that you prefer does have to be available for the chosen period. In other words, it is always a good idea not to wait too long before you make your booking.
What are the additional charges apart from the rent?
The mandatory additional costs differ for each holiday park and accommodation. On the website, there is a Price info link under the photos of the holiday accommodation. This link shows which costs are included or not. There is a surcharge for certain preferences and extras, such as a specific plot or holiday home number, or a dishwasher.
What is a preferential booking?
When making a preferential booking, you indicate 1 or more preferences. Examples include booking a certain plot or holiday home number, a certain location in the park, or several adjacent holiday accommodations. Other preferences could be a non-smoking or pet-free accommodation, or specific extras such as a dishwasher or sauna. Each park decides for which preferences it charges additional costs. The surcharge will appear automatically when you make the booking. If you select several preferences that require extra charges, you will only have to pay the additional costs for 1 of them.
Is it possible to book a specific accommodation by holiday home number?
When you make your booking, you can indicate a preference. Examples include a specific holiday home number or certain facilities in an accommodation. The costs for this option are €27.50 for a facility or €35.- for a specific house number.
Is it possible to indicate a preference for a non-smoking or pet-free holiday home?
All of our holiday homes are 100% non-smoking. If you prefer a pet-free holiday home, you can indicate this option when you make the booking.
Is it still possible to book extras after I make the booking?
Yes, you can add extras up until 1 day before your arrival via My Roompot. Here, you can find an overview of all of the extras that you can book. You can also book extras at the park reception when you arrive. However, we do recommend booking extras as early as possible to be sure that they are still available.
Why can't I add a dog or other pet when I make a booking?
If this option is not included, it unfortunately means that the park in question no longer has any accommodation available where pets are allowed.
Can I book more than 1 holiday accommodation at a time?
No, you can only book 1 accommodation at a time. If you refer to another booking in the Comments field, the bookings will be linked.
Where can I find the inventory list for my holiday home?
You will find this list under the Address & Travel Info heading on the web page of your park. Fill in the park name here. This link will take you directly to the Address & Travel Info section for your park.
How can I make a booking in a period which is not yet available on the website?
If you want to make a booking for a date which is not yet available on our website, please use our early booking form.
Is it possible to take out an option on a holiday accommodation?
Yes, you can do so until 28 days before your arrival date. Your option will be valid for a maximum of 72 hours. Any options taken out after this time are valid for a maximum of 24 hours. You can take out an option up until 7 days before your arrival date. To do so, please call our Guest Service with the number (+31)113 - 374 297.
I have made a booking
I have made bookings for a midweek and the following weekend. Can I stay in the same accommodation for both bookings?
To do so, please get in touch with our Guest Service. They will check whether it is possible to have both bookings linked to a single holiday accommodation.
Is it possible to have my booking taken over by someone else?
No, it is not possible. However, you can have someone else stay in the holiday accommodation that you have booked. Exceptions are people younger than 21 or people staying nights for work purposes. You must always provide the details of new guests to our Guest Service. Please remember that the booking will remain in your name.
After I made a booking, a larger discount is offered. Do I get this discount too?
No, the best price is offered when you make your booking. If a holiday accommodation is offered later at a lower price, this lower price does not apply to bookings already made.
When will I receive confirmation of my booking?
After you make a booking, you will always receive a confirmation email within 3 working days.
My confirmation lists Final cleaning €0. Does it mean that the final cleaning is included in the price?
Yes, it means that the price is inclusive of the final cleaning.
Will I receive confirmation of the payment of my booking?
Yes, you will automatically receive a confirmation email within 3 working days for every payment that you make.
I have not received confirmation of my booking. What should I do now?
You will receive a confirmation email of your booking at the email address that you filled in when you made the booking. Perhaps the email address was incorrect or the email confirmation ended up in your Spam folder. If not, please get in touch with our Guest Service.
For each holiday home mandatory additional costs apply. The additional costs vary per holiday home and can be found in the pop-up displayed with every price. No rights may be derived from these prices.
New! All our prices now include reservation costs.