At the park

Facilities

• Where can I find out about the park facilities?

  On the home page enter the name of your park. Scroll down past Reviews & Ratings on your park's profile page and you will see Facilities.

  
  

  Park site

  You will also find the facilities on the special park site which many of our parks have. This is a handy page where you will find information that will be useful during your stay, like special offers in the park restaurant or the opening hours of the swimming pool.

• Will all of the facilities be open at the park during my stay?

  That depends on the period you have made your booking for. The up-to-date opening times for any given date can be found under Opening Hours on your park's web page.

• May I use the park facilities if I am not spending the night?

  Of course, you're welcome. For some facilities you have to pay. Guests who stay at the park, always have priority during busy periods. More information? Please contact reception. Contact details of a park can be found via Arrival information.
  

• Where can I rent a bicycle?

  Most parks have bicycle rentals. Whether this also applies to your favourite park, you can see under the Facilities heading on the park's overview page.

  
  

  Prices

  Not all every bicycle rentals are the same. The prices and the range of bicycles vary from park to park. Women's, men's and children's bicycles are standard. Some parks also rent out electric bicycles and e-choppers.

  
  

  Reservations

  To make sure a bicycle is available when it suits you, it is best to book on time. This can be done at the park at the Bicycle Rental and at Reception, and in some cases also online on My Roompot. Look under Additions at Fun.

  
  

  If there is no bicycle rental under Fun, please contact the park reception. They will be happy to help you with the reservation. Contact details of a park can be found via Arrival information.
  

• How can I make a reservation for the park restaurant?

  Park restaurant reservations can be made either in the restaurant itself or at reception. Contact details of a park can be found via Arrival information. Or, make your reservation online via the park website. Not all parks have their own website.
  

• Can I charge my electric car at the park?

  In some of our parks, there are charging stations where you can charge your electric car for free during your stay. You can check whether there are charging points on your park on your park's homepage at Facilities, under General.

• Where can I do the washing?

  Some holiday homes have their own washing machine. You can see whether there is a washing machine in your holiday home under Amenities on your holiday home's homepage. Some of our parks have a laundromat. You can check whether that is the case for your park under Facilities on the page of your park.

Miscellaneous

• Where can I find the contact details of a holiday park?

  Contact details of a park can be found via Arrival information.
  

• Where can I find a map of a holiday park?

  The park map can be found on the park web page. Click on your selected park below to go to the correct page. Then tick the park map box to view the map.
  

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• Can I use a credit card to make payments at the parks and campsites?

  Yes, you can pay with Visa or Mastercard at all Roompot parks.

• Can I enter and leave the park by car whenever I want?

  You can drive through most parks between the hours of 07.00 and 23.00. After that: night-time is quiet time. Some parks are traffic-free. At these parks you can only drive through the park on arrival and departure days. Further information about reception opening times and when you can drive through parks can be found via Arrival information.

• Can I enter the park by car if I do not have a key card?

  Sure, just press the intercom at the boom-gate. Give your name and the number of your holiday home, and reception will open the boom-gate for you.

• Can I have a delivery made at the park where I am staying?

  Yes, you can have parcels and meals delivered to the park. If the park is car-free, you can collect your meal at the boom gate. If the park isn't car-free, the delivery driver can give the address where you stay via the intercom at the boom gate. Reception will then open the boom gate so that the delivery person can access the park. Packages can be delivered (and picked up) at reception during opening hours. Please always inform reception in advance.

• Is it possible to be picked up by a taxi at my holiday accommodation?

  Yes, you may be picked up or dropped off at your holiday home by a taxi or other transport on changeover days. Of course, this can only be done if the holiday home is accessible by car. If you are disabled or have difficulty walking, you may also be dropped off or picked up from your holiday home on days other than on changeover days. The (taxi) driver can pass on your name and holiday home to reception at the boom gate. They will then open the boom gate.

• Are motor caravans and campers allowed at all campsite pitches?

  No, camper vans are only permitted in specially designated places across the park. You will find these on the park map.

• What are fun things to see and do nearby the park?

  Take a look at our Tips & Trips on your park's web page or the park website. Not every park has its own park website. You will find Tips & Trips under More on the park website. Or, enquire at reception or the tourist office.

• Can I set off fireworks at the park?

  Whether you can set off fireworks at the park during the new year of 2021-2022, has not yet been established.