Changes & cancellation

Changes

• Can I change my holiday accommodation after I have made a booking?

  Changes to your reservation can be made free of charge up to 28 days prior to the arrival date, after which date no changes can be accepted. Naturally, changes can only be made if other holiday homes are still available. These alternative holiday homes may be more expensive, in which case you will need to pay the difference. If your new holiday home is cheaper than the one you originally booked, you will not be entitled to a refund of the difference. However, in many cases you can supplement your booking with handy extras and thus reduce the difference. Please contact our Guest Service to pass on your changes. They will be more than happy to help you.

  
  

  COVID-19 does not affect the provisions of our rebooking guarantee.
  
• Can I change the dates of my stay after I have made a booking?

  Yes, you can make a change until 28 days before your arrival date. Go to My Roompot to change the date of your stay. A holiday at a different time may, of course, cost a little more. In that case, you will pay the difference. If your new holiday is cheaper than the original price, you will not be entitled to a refund of the difference. However, in many cases you can supplement your booking with handy extras and thus reduce the difference. To do this, please contact the Guest Service.
  
  The dates of your stay can not be changed within 28 days of your arrival date. The corona virus does not affect the rules of our rebooking guarantee.
  
• How do I change my travel group in My Roompot?

  You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

  
  

  Pets

  Adding or removing your own pets from your booking is not possible in My Roompot. Our Guest Service is happy to help you.

  
  

  Leisure voucher

  If you have used your leisure voucher when paying for your holiday, you will not be able to change the travel group yourself. Our Guest Service will be happy to help you.
• Are costs charged if I change something in my booking?

  Changes are always at no charge. If you change something in your holiday within 24 hours after booking it, we refund the eventual price difference within 7 days. You can still change your booking later, up to 28 days before arrival. We advise you to pay attention to the new price. If this is lower than the old price, then the difference, according to the General Conditions, is not refunded. However, in many cases you can supplement your booking with handy extras and thus reduce the difference. To do this, please contact the Guest Service. You receive an adjusted invoice of the new price.
  
• Do I get the price difference refunded if I change my booking?

  If you change something in your holiday within 24 hours after booking it, we refund the eventual price difference within 7 days. You can still change your booking later, up to 28 days before arrival. We advise you to pay attention to the new price. If this is lower than the old price, then the difference, according to the General Conditions, is not refunded. However, in many cases you can supplement your booking with handy extras and thus reduce the difference. To do this, please contact the Guest Service. You receive an adjusted invoice of the new price.

  
  

  You can change or cancel booked extras up to 1 day before arrival. You receive an adjusted invoice that includes these changes. The eventual price difference as well as the deposit is refunded after the holiday.
• How do I change or cancel booked extras?

  You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.

  
  

  Don't have My Roompot? Then contact our Guest Service. They will be happy to help you change or cancel your extras.
  
• Will I receive confirmation of my change?

  Yes, you will receive email confirmation of any changes made.
• How do I cancel or change my booking if I did not make it via Roompot but via another holiday booking company?

  You can cancel or amend your booking with the travel agent you booked with. Please enquire further with your travel agent as to how this works. Your travel agent will have specific booking amendment/cancellation T&Cs in place.

Cancellation

• How do I cancel a booking?

  Please fill in the Cancellation form. Cancellation is free of charge within 24 hours of booking. After that, it will be subject to a charge.
• What are the costs of cancelling a booking?

  You can cancel free of charge up to 24 hours after booking. After that, it will be subject to a charge. The cancellation fee you pay will depend on when you cancel. Normally, you'll pay the booking fee and paid preferences you may have selected while booking. You will also pay part of the rental price. This is the price of your holiday, without any additional charges and additional extras. The sooner you cancel, the smaller the portion that will be charged.

  
  

  You pay:

  • 15% of the rental price if you cancel 3 months (92 days) or longer before your planned arrival date
  • 50% of the rental price if you cancel between 3 and 2 months (between 91 and 62 days) before your planned arrival date
  • 75% of the rental price if you cancel within 2 months and 1 month (between 61 and 31 days) before your planned arrival date
  • 90% of the rental price if you cancel within 1 month (30 days) and the day before your planned arrival date
  • 100% of the rental price if you cancel on the planned day of arrival, or thereafter
• Can I cancel by post?

  No, it is not possible. You can only cancel through the Cancellation form. If you did not take out cancellation insurance, costs will be charged for cancellation. These costs are part of the rental price and are listed in the General Terms and Conditions.
• How can I cancel a booking that someone else made under my name?

  You can cancel your booking by completing the Cancellation form. If you did not take out cancellation insurance, costs will be charged for cancellation. These costs are part of the rental price and are listed in the General Terms and Conditions.
• I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?

  Yes, you can cancel 1 of the 2 bookings within 24 hours free of charge. Cancelling and making changes to a booking which has not yet been paid can be done via the Guest Service. To cancel a booking which has been paid, fill in the Cancellation form. If you did not take out cancellation insurance, costs will be charged for cancellation. These costs are part of the rental price and are listed in the General Terms and Conditions.

Cancellation insurance

• Until when is it possible to take out cancellation insurance after I make a booking?

  You can take out cancellation insurance until 7 days after I make a booking. In case of a last-minute booking made 3 days or fewer before the arrival date, taking out cancellation insurance is possible until the moment that you arrive.
• What are the terms and conditions of my cancellation insurance?

  You can find the terms and conditions of your cancellation insurance here.