Changes & Cancellation

Changes

• Can I change my holiday accommodation after I have made a booking?

  Yes, you can make a change until 28 days before your arrival date. However, there will have to be another accommodation available and the new price may never be lower than the original price. Please get in touch with our Guest Service to inform us of any changes.

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• How do I cancel or change my booking if I did not make it via Roompot but via another holiday booking company?

  Cancelling or making changes must be done wherever you made your booking. In this case, you cannot ask Roompot to cancel or change your booking, but you will need to ask the holiday booking company with which you made the booking. Ask them what the procedure is. There are possibly other conditions for cancellations.

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• Can I change the dates of my stay after I have made a booking?

  Yes, you can make a change until 28 days before your arrival date. Please get in touch with our Guest Service to inform us of any changes.

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• Will the difference in price be refunded if I change my booking?

  You can change your reservation free of charge. If you have already paid for your booking and change it within 24 hours, the difference in price will be refunded within 7 days. While you can still make changes after 24 hours, you can only do so if the new price is not lower than the original price.

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• Will I receive confirmation of my change?

  Yes, you will receive email confirmation of any changes made.

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• Are costs charged if I make a change in my booking?

  When 24 hours have passed after making a booking, costs are charged for any changes. These costs are part of the rental price, but they are never higher than € 25. You can find them in the General Terms and Conditions. These costs are not charged if you want to book extras, if you add more travel companions, or if you are changing to more expensive accommodation or to a more expensive period. If you have already paid for your booking and change it within 24 hours, the difference in price will be refunded within 7 days.

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Cancellation

• How do I cancel a booking?

  To do so, fill in the Cancellation form. At the end of the form, you can indicate whether your cancellation is final or whether you would just like to receive a summary of costs. If you did not take out cancellation insurance, costs will be charged for cancellation. These costs are part of the rental price and are listed in the General Terms and Conditions.

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• What are the costs of cancelling a booking?

  Cancelling a booking is free of charge within 24 hours of making it. After this 24-hour period, costs will be charged. These costs are part of the rental price and are listed in the General Terms and Conditions.

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• Can I cancel by post?

  No, it is not possible. You can only cancel through the Cancellation form. If you did not take out cancellation insurance, costs will be charged for cancellation. These costs are part of the rental price and are listed in the General Terms and Conditions.

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• How can I cancel a booking that someone else made under my name?

  You can cancel your booking by completing the Cancellation form. If you did not take out cancellation insurance, costs will be charged for cancellation. These costs are part of the rental price and are listed in the General Terms and Conditions.

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• I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?

  Yes, you can cancel 1 of the 2 bookings within 24 hours free of charge. Cancelling and making changes to a booking which has not yet been paid can be done via the Guest Service. To cancel a booking which has been paid, fill in the Cancellation form. If you did not take out cancellation insurance, costs will be charged for cancellation. These costs are part of the rental price and are listed in the General Terms and Conditions.

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• Can I cancel any extras that I booked, such as bed linen or children's furniture?

  Any extras that you have booked can be cancelled until 3 days before your arrival date. You cannot change or cancel a booking yourself. To this end, please get in touch with our Guest Service.

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Cancellation insurance

• Until when is it possible to take out cancellation insurance after I make a booking?

  You can take out cancellation insurance until 7 days after I make a booking. In case of a last-minute booking made 3 days or fewer before the arrival date, taking out cancellation insurance is possible until the moment that you arrive.

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• What are the terms and conditions of my cancellation insurance?

  You can find the terms and conditions of your cancellation insurance here.

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• Can I get a summary of costs for my cancellation insurance?

  To get one, fill in the Cancellation form. At the end of the form, you can indicate whether your cancellation is final or whether you would just like to receive a summary of costs.

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