Changes & cancellation

Yes, if your booking changes, you will receive a new booking confirmation by email. For example, a change in the arrival or departure date of your holiday, the type of holiday accommodation, the park, travel group, preferences or extras. If only your personal details change, you will not receive a new booking confirmation. You can always find an up-to-date overview of your booking in My bookings. Handy!

If you change your booking to a more expensive stay or a more expensive period, you will pay the difference. Is the new price lower than your original booking? Then the amount you paid will remain the same. You will not receive a refund for the difference, as stated in our General Conditions,

Changing or cancelling extras
You can change or cancel any extras you have booked up to 1 day before arrival. You will receive an adjusted invoice. We will refund any price difference after your holiday, together with the deposit. 

You can cancel or amend your booking with the travel agent you booked with. Please enquire further with your travel agent as to how this works. Your travel agent will have specific booking amendment/cancellation T&Cs in place.

You can change or cancel booked extras up to 1 day before arrival via My bookings. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.

You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

So nice to hear you would like to extend your stay. Are you already at the park? Then just pop in at reception. Our staff will check to see what options are available. If you're not at your destination yet, please contact our Guest Service. Of course, the accommodation must be available to extend your stay.

When booking, you can indicate your preference for a specific house number or a particular facility. For example, a pet-free stay or a specific location. Sometimes there is an additional charge for this. If you want to change your preference after booking, or specify a preference you hadn't previously indicated, our Guest Services team will be happy to help. Preferences are always subject to availability, so in some cases you may be accommodated in a different location. If this is the case, we will always inform you.

Changes can be made free of charge up to 28 days before the arrival date, after which no changes can be made. You can only change your booking if the new accommodation is still available. The new accommodation may be more expensive. In that case, you will be required to pay the difference. Is the new accommodation cheaper? Then the price will remain the same as what you have already paid.

With the rebooking guarantee, you can change your booking free of charge up to 28 days before your arrival date. You can read all about it on the special rebooking guarantee page.

First of all, we hope you feel better soon. You can cancel free of charge within 14 days of making your booking. This applies to bookings with an arrival date at least 42 days from the date of booking. Cancellation is very easy via My bookings. Have you booked a last-minute holiday with arrival within 42 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancellation depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded.

Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Services. We are happy to help!

We all make mistakes sometimes. You can easily cancel your double booking yourself via My bookings. Please make sure you do this within 14 days of booking, so you don't have to pay any cancellation fees (applies to bookings made 42 days or more before arrival).

That depends on how far in advance you book in relation to your arrival date. The earlier you book, the more flexible the cancellation policy is. We explain this below:

You book more than 56 days before arrival:
• If you cancel within 14 days of booking, cancellation is free of charge.
• If you cancel 30 days or more before arrival, you will pay 30% of the travel sum. You have already paid a 50% deposit, so you will receive a 20% refund.
• If you cancel 30 days or less before arrival, you will pay 100% of the costs.

You book between 43 and 56 days before arrival:
• If you cancel within 14 days of booking and there are still at least 42 days until arrival, cancellation is free of charge.
• If you cancel later than this period, but still more than 30 days before arrival, you will pay 30%.
• If you cancel 30 days or less before arrival, you will pay 100%.

You book between 31 and 42 days before arrival:
• There is no free cancellation, even within 14 days of booking.
• If you cancel more than 30 days before arrival, you will pay 30%.
• If you cancel 30 days or less before arrival, you will pay 100%.

You book 0 to 30 days before arrival
• Cancellation is always 100% of the cost. Free cancellation is no longer possible. Up to 28 days before arrival, it is still possible to rebook free of charge. Please see our rebooking guarantee for more information.

You can take out our cancellation insurance up to 7 days after booking via My bookings. Have you booked a last-minute holiday and are you arriving within 7 days? Then you can take out cancellation insurance up until the moment of arrival. It is no longer possible to take out our cancellation insurance once you have already arrived at the holiday park.