Changes & cancellation

Changes

• What is the rebooking guarantee?

  The rebooking guarantee allows you to change your booking for free up to 28 days before your arrival date. Read all about it on the special rebooking guarantee page.

  
  

  If there is negative travel advice for the area where you want to travel, or if the borders are closed, you can even change your booking up to one day before arrival. Other than that, the same rules will continue to apply.
  

• Can I change my holiday accommodation after I have made a booking?

  Changes to your reservation can be made free of charge up to 28 days prior to the arrival date, after which date no changes can be accepted. Naturally, changes can only be made if other holiday homes are still available. These alternative holiday homes may be more expensive, in which case you will need to pay the difference. If your new holiday home is cheaper than the one you originally booked, you will not be entitled to a refund of the difference. However, in many cases you can supplement your booking with handy extras and thus reduce the difference. Please contact our Guest Service to pass on your changes. They will be more than happy to help you.

  
  

  If there is negative travel advice for the area where you want to travel, or if the borders are closed, you can even change your booking up to one day before arrival. Other than that, the same rules will continue to apply.
  

• Can I change the dates of my stay after I have made a booking?

  Yes, you can make a change until 28 days before your arrival date. Go to My Roompot to change the date of your stay. A holiday at a different time may, of course, cost a little more. In that case, you will pay the difference. If your new holiday is cheaper than the original price, you will not be entitled to a refund of the difference. However, in many cases you can supplement your booking with handy extras and thus reduce the difference. To do this, please contact the Guest Service.
  
  If there is negative travel advice for the area where you want to travel, or if the borders are closed, you can even change your booking up to one day before arrival. In the absence of any negative travel advice, you will not be able to change the date of your stay within 28 days of your arrival date.
  

• How do I change my travel group in My Roompot?

  You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

  
  

  Pets

  Adding or removing your own pets from your booking is not possible in My Roompot. Our Guest Service is happy to help you.

  
  

  Leisure voucher

  If you have used your leisure voucher when paying for your holiday, you will not be able to change the travel group yourself. Our Guest Service will be happy to help you.

• Are costs charged if I change something in my booking?

  Changes are always at no charge. If you change something in your holiday within 24 hours after booking it, we refund the eventual price difference within 7 days. You can still change your booking later, up to 28 days before arrival. We advise you to pay attention to the new price. If this is lower than the old price, then the difference, according to the General Conditions, is not refunded. However, in many cases you can supplement your booking with handy extras and thus reduce the difference. To do this, please contact the Guest Service. You receive an adjusted invoice of the new price.
  

• Do I get the price difference refunded if I change my booking?

  If you change something in your holiday within 24 hours after booking it, we refund the eventual price difference within 7 days. You can still change your booking later, up to 28 days before arrival. We advise you to pay attention to the new price. If this is lower than the old price, then the difference, according to the General Conditions, is not refunded. However, in many cases you can supplement your booking with handy extras and thus reduce the difference. To do this, please contact the Guest Service. You receive an adjusted invoice of the new price.

  
  

  You can change or cancel booked extras up to 1 day before arrival. You receive an adjusted invoice that includes these changes. The eventual price difference as well as the deposit is refunded after the holiday.

• How do I change or cancel booked extras?

  You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.

  
  

  Don't have My Roompot? Then contact our Guest Service. They will be happy to help you change or cancel your extras.
  

• Will I receive confirmation of my change?

  Yes, if your booking changes, you will receive a new booking confirmation by email. For example, a change in the arrival or departure date of your holiday, the type of holiday accommodation, the park, travel group, preferences or extras. If you only change your personal data, you will not receive a new booking confirmation. You can always find an up-to-date overview of your booking in My Roompot. Handy!

• How do I cancel or change my booking if I did not make it via Roompot but via another holiday booking company?

  You can cancel or amend your booking with the travel agent you booked with. Please enquire further with your travel agent as to how this works. Your travel agent will have specific booking amendment/cancellation T&Cs in place.

• I booked an Seasonal campsite at a campsite. Can I rebook or cancel?

  I live in the Netherlands

  Our campsites are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date.

  
  

  I live in Germany

  Our campsites in the Netherlands are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date. The German government currently advises against travelling abroad. It is not yet clear what the advice will be for the period from March 26. Please contact the Guest Service between March 15 and March 22 for information.

  
  

  I live in Belgium

  Our campsites in the Netherlands are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date. The Belgian government currently forbids travelling abroad. It is not yet clear what the advice will be for the period from April 1. Please contact the Guest Service between March 15 and March 22 for information.

• I booked an early summer spot at a campsite. Can I rebook or cancel?

  I live in the Netherlands

  Our campsites are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date.

  
  

  I live in Germany

  Our campsites in the Netherlands are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date. The German government currently advises against travelling abroad. It is not yet clear what the advice will be for the period from March 26. Please contact the Guest Service between March 15 and March 22 for information.

  
  

  I live in Belgium

  Our campsites in the Netherlands are open. With the rebooking guarantee, you can rebook your stay up to 28 days before the scheduled arrival date. The Belgian government currently forbids travelling abroad. It is not yet clear what the advice will be for the period from April 1. Please contact the Guest Service between March 15 and March 22 for information.

Cancellation

• How do I cancel a booking?

  Please fill in the Cancellation form. Cancellation is free of charge within 24 hours of booking. After that, it will be subject to a charge.

• What are the costs of cancelling a booking?

  You can cancel free of charge up to 24 hours after booking. After that, it will be subject to a charge. The cancellation fee you pay will depend on when you cancel. Normally, you'll pay the booking fee and paid preferences you may have selected while booking. You will also pay part of the rental price. This is the price of your holiday, without any additional charges and additional extras. The sooner you cancel, the smaller the portion that will be charged.

  
  

  You pay:

  • 15% of the rental price if you cancel 3 months (92 days) or longer before your planned arrival date
  • 50% of the rental price if you cancel between 3 and 2 months (between 91 and 62 days) before your planned arrival date
  • 75% of the rental price if you cancel within 2 months and 1 month (between 61 and 31 days) before your planned arrival date
  • 90% of the rental price if you cancel within 1 month (30 days) and the day before your planned arrival date
  • 100% of the rental price if you cancel on the planned day of arrival, or thereafter

• Can I cancel by post?

  No, that's not possible. You can easily cancel through My Roompot. Don't you have an account for My Roompot? Then complete the Cancellation form.
  

• How can I cancel a booking that someone else made under my name?

  You can cancel your booking by filling in your details on the Cancellation Form. If the booking is also on your email address, you can cancel via My Roompot.
  

• I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?

  We all make a mistake sometimes. Report your double booking within 24 hours of booking, and we'll cancel one for free.

  
  Haven't you paid yet? Please contact the Guest Service.
  Have you paid yet? Then complete the Cancellation form.

  
  If you cancel more than 24 hours after booking, we charge a fee.

Cancellation insurance

• Until when is it possible to take out cancellation insurance after I make a booking?

  You can take out our cancellation insurance up to 7 days after booking. Have you booked within 7 days before arrival? Then you can still do so until the moment of arrival. It is no longer possible to take out our cancellation insurance if you are already at the holiday park.

• What are the terms and conditions of my cancellation insurance?

  We offer our cancellation insurance in cooperation with the insurance company European Insurance. If you have taken out cancellation insurance with us, please read the terms of the cancellation insurance.

  
  

  If you have cancellation insurance, but you didn't take it through us, please check your insurer's website for the terms and conditions.