Contact

Our lines are quite busy, so our waiting times are currently a bit longer than usual.Please see the FAQ section.


For questions about arrivals until 1 June 2020, please contact us now. For arrivals from 2 June, please contact us at a later date.


Have you booked a holiday at one of the Roompot parks with an arrival date up to, or on 1 June? Here you can apply for a leisure voucher.

Recently viewed

We have kept the most recently viewed parks, accommodations, campervan and hotel rooms.

Changes & Cancellation

    Changes

    • Can I change my holiday accommodation after I have made a booking?

    • How do I cancel or change my booking if I did not make it via Roompot but via another holiday booking company?

    • Can I change the dates of my stay after I have made a booking?

    • Will the difference in price be refunded if I change my booking?

    • Will I receive confirmation of my change?

    • Are costs charged if I make a change in my booking?

    Cancellation

    • How do I cancel a booking?

    • What are the costs of cancelling a booking?

    • Can I cancel by post?

    • How can I cancel a booking that someone else made under my name?

    • I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?

    Cancellation insurance

    • Until when is it possible to take out cancellation insurance after I make a booking?

    • What are the terms and conditions of my cancellation insurance?

    • Can I get a summary of costs for my cancellation insurance?

Contact with an employee Contact with an employee

We are available 7 days a week. Different opening times apply during the holidays.

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For each holiday home mandatory additional costs apply. The additional costs vary per holiday home and can be found in the pop-up displayed with every price. No rights may be derived from these prices.