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Our Guest Service is at your service 7 days a week.Please see the FAQ section.

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Payments

    Payments

    • What are the rules and options for payments?

    • Where can I find an overview of the payments that I still need to make?

    • Am I required to make an advance payment?

    • Is it possible to make the advance payment at a later time?

    • What will happen if I do not pay in time?

    • Is it possible to pay for my booking on arrival?

    • Is it possible to request deferred payment or to pay in instalments?

    • To which bank account number should I transfer my payment, and do I need to provide any other information when doing so?

    • Why does 'Holiday Services' or 'Vakantiebeheer' appear on my account?

    • I am unable to complete the payment for my booking. What should I do?

    • How can I pay for my booking if my arrival date is within 5 working days?

    • Can I pay with a credit card?

    • Will I receive multiple invoices if I book my holiday via another holiday booking company?

    • How can I see whether my Roompot Vakantiecadeau gift voucher has been processed in my booking?

    • I accidentally paid too much. How can I be reimbursed?

    • I received a payment reminder. What should I do now?

    Deposit and tourist tax

    • Do I have to pay tourist tax if I go on holiday in the municipality where I have my home?

    • Will I receive a refund of the tourist tax if I leave on an earlier date?

    • Why do I have to pay a deposit?

    • We will arrive with a group and have to pay an extra deposit. When do we need to pay it?

    • Is the group deposit in addition to the normal deposit, or does it replace the normal deposit?

    • When do I get my deposit back?

    • Why has my deposit not been refunded or only in part?

    • I have received an amount of €65.- or €115.- from Roompot, what is this for?

For each holiday home mandatory additional costs apply. The additional costs vary per holiday home and can be found in the pop-up displayed with every price. No rights may be derived from these prices.