Contact

Our lines are quite busy, so our waiting times are currently a bit longer than usual.Please see the FAQ section.


For questions about arrivals until 1 June 2020, please contact us now. For arrivals from 2 June, please contact us at a later date.


Have you booked a holiday at one of the Roompot parks with an arrival date up to, or on 1 June? Here you can apply for a leisure voucher.

Recently viewed

We have kept the most recently viewed parks, accommodations, campervan and hotel rooms.

Payments

    Payments

    • What are the rules and options for payments?

    • Where can I find an overview of the payments that I still need to make?

    • Am I required to make an advance payment?

    • Is it possible to make the advance payment at a later time?

    • What will happen if I do not pay in time?

    • Is it possible to pay for my booking on arrival?

    • Is it possible to request deferred payment or to pay in instalments?

    • To which bank account number should I transfer my payment, and do I need to provide any other information when doing so?

    • Why does the bank account number to which I should transfer my payment have another name than Roompot?

    • I am unable to complete the payment for my booking. What should I do?

    • How can I pay for my booking if my arrival date is within 5 working days?

    • Can I pay with a credit card?

    • Will I receive multiple invoices if I book my holiday via another holiday booking company?

    • How can I see whether my Roompot Vakantiecadeau gift voucher has been processed in my booking?

    • I accidentally paid too much. How can I be reimbursed?

    Deposit and tourist tax

    • Do I have to pay tourist tax if I go on holiday in the municipality where I have my home?

    • Will I receive a refund of the tourist tax if I leave on an earlier date?

    • Why do I have to pay a deposit?

    • We will arrive with a group and have to pay an extra deposit. When do we need to pay it?

    • Is the group deposit in addition to the normal deposit, or does it replace the normal deposit?

    • When do I get my deposit back?

    • Why has my deposit not been refunded or only in part?

Contact with an employee Contact with an employee

We are available 7 days a week. Different opening times apply during the holidays.

Give your opinion Give your opinion

Help us improve this page. We value your opinion!

For each holiday home mandatory additional costs apply. The additional costs vary per holiday home and can be found in the pop-up displayed with every price. No rights may be derived from these prices.