My Roompot

About My Roompot

• What is My Roompot?

  My Roompot provides access to your account: a personal online environment where you can easily arrange holiday affairs up until 1 day before your arrival date. Here, you can check your holiday details, change them or book useful extras. You can also see here whether you still have amounts that need to be paid. Payments can be made via My Roompot as well.
• Why do I have to register in My Roompot?

  Naturally, you are not obliged to take advantage of My Roompot. However, it is an easy, quick and secure way to check your holiday details.
• How safe is My Roompot and what will happen with my personal details?

  Roompot values your privacy greatly. We treat your personal details with great care to protect them as well as possible. Among other measures, we only send data over the Internet if it is password-protected. These data can only be read by authorised parties. From May 2018, the privacy legislation in the European Union has become even stricter. As a result, Roompot Parks has made its privacy policy stricter too. Our privacy statement can be found at the bottom of each web page under Privacy.
• How do I request an account for My Roompot?

  Have you made a booking with Roompot and you don't have any login details yet? Go to My Roompot and click Create Account. Enter the email address on which you made the booking here. You will receive an email with a password creation link within minutes. You can only create an account for My Roompot if you've booked a holiday with Roompot.
  
• How do I log into my Roompot account?

  Have you made a booking with Roompot and you are logging in for the first time? Then you need an account. You can see how to quickly create an account here. Do you already have an account for My Roompot? Then you can use the email address with which you made your booking as a user name. Have you forgotten your password? Find out how to get a new password here.
• I can't log into my Roompot account. What should I do?

  There are several possible reasons for this problem. Please get in touch with our Guest Service. They can find out what the exact cause is.
• What should I do if I forget my password?

  Go to My Roompot and click on Forgot password? Fill in your email address here and we will email you your password as soon as possible.
• When I ask for a new password, why do I get the notification that my email address is not in the database?

  Check whether you filled in the same email address that you used when you made the booking. Our system will only recognise that email address. Also remember that you can only log in or ask for a new password for My Roompot if you have an active booking. When your holiday stay is over, we remove your email address from the database. You can then no longer log in or ask for a new password until you make a new booking in future.
• How do I log out of My Roompot?

  Every web page in My Roompot has a Log out link. If you click on this link, you will be logged out.
• Will My Roompot be deleted after my holiday stay?

  No, it will not be deleted, but it will be inactive until you make a new booking. Once you make a new booking, you can use the same login details to access it.

In My Roompot

• How do I change personal details, such as my name, date of birth, address or email address?

  You can make changes to personal details in your Roompot account on My Roompot under My details. For the details that you wish to change, click on Change.
• How do I change my travel group in My Roompot?

  You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

  
  

  Pets

  Adding or removing your own pets from your booking is not possible in My Roompot. Our Guest Service is happy to help you.

  
  

  Leisure voucher

  If you have used your leisure voucher when paying for your holiday, you will not be able to change the travel group yourself. Our Guest Service will be happy to help you.
• I can't add a bank account or credit card number to my Roompot account. How can I provide my bank account or credit card number?

  To do so, please get in touch with our Guest Service. They will add your bank account or credit card number for you.
• Why can't I find my most recent booking in My Roompot?

  There are several possible reasons for this problem. Please get in touch with our Guest Service. They can find out what the exact cause is.
• I have made a booking for a preferred holiday accommodation. Why don't I see the number of the preferred accommodation in My Roompot?

  The number of your holiday home will only appear in your Roompot account if your preference was related to its location in the park. This number will not be shown if the preference was related to special facilities in a holiday home.
• I did not make my booking with Roompot but with another holiday booking company. Will I be able to see this booking in My Roompot?

  No, bookings made with another holiday booking company will not appear in My Roompot. Any important information can be found in the confirmation email that you received after you made the booking.