Rebooking guarantee

up to 28 days

Changed your plans? No problem, you can change your booking for free up to 28 days before arrival. In case of a negative travel advice or closed borders, this can be done even up to one day before arrival.

Flexible

payment

Want to pay in instalments at no extra cost? No problem! You pay the first instalment within 15 days of booking and the total amount no later than 8 weeks before arrival.

Free cancellation

within 24 hours

We understand if you want to consider a bit more, you can cancel your booking free of charge within 24 hours of booking. This is easy to do through My Roompot.

  • Rebooking guarantee up to 28 days

  • Flexible payment

  • Free cancellation within 24 hours

Arrival & stay

    Arrival & departure

    • When and how do I get the key, keycard or PIN for my holiday home?

    • Is it possible to arrive on another day than is indicated online?

    • May I use the park facilities on the day of arrival and departure?

    • Where can I check in if the Service point is closed?

    • Are you allowed to check in if you are not the main booker?

    • My key card doesn't work, what should I do?

    • At what time is my holiday accommodation available?

    • At what time must I leave my holiday accommodation?

    • Where can I hand in my key card or key if the Service point is closed?

    • My PIN code doesn't work, what should I do?

    • When will I know the number of my holiday accommodation?

    During your stay

    • What can I expect to find in my holiday home?

    • Which television channels are available in the holiday accommodations?

    • What types of beds can I expect to find in my holiday accommodation?

    • Where can I find important telephone numbers during my stay?

    • Where can I find the manuals for the devices and equipment in my holiday home?

    • Is free Wi-Fi available in my holiday accommodation?

    • Do all of the holiday accommodations have parking spaces?

    • Can I bring my pet on holiday?

    • May I take my pet with me to another country?

    • How many dogs or other pets are allowed in my holiday accommodation?

    • What are the additional expenses for bringing a pet?

    • What is the maximum number of guests in my holiday accommodation?

    • The number of guests will change during my stay. What should I do?

    • May I barbecue during my stay?

    • May I receive visitors during my stay?

    • Can I rent a barbecue?

    • I feel like doing a gourmet during my stay. Is that possible?

    • Can I add a camping cot?

The total price you see is a calculation example for an average number of people, including all mandatory additional costs. You can find more information in the price pop-up. We can only show you the final price once you have entered your specific travel group. No rights can be derived from the stated prices.