Contact

Is there anything we can help you with? See the FAQ section. Or get in touch with the Guest Service.

Recently viewed

We have kept the most recently viewed parks, accommodations, campervan and hotel rooms.

Arrival & Stay

    Arrival & departure

    • How and when will my travel information be sent to me?

    • Is it possible to arrive on another day than is indicated online?

    • May I use park facilities before 15:00 on the arrival date?

    • Where can I check in if reception is closed?

    • May someone other than the person who made the booking check in at reception?

    • Why won't my key card work?

    • At what time is my holiday accommodation available?

    • At what time must I leave my holiday accommodation?

    • Where can I hand in my key card or key if reception is closed?

    During your stay

    • What can I expect to find in my holiday accommodation?

    • May I bring along my own bed linen and towels?

    • Which television channels are available in the holiday accommodations?

    • Where can I find important telephone numbers during my stay?

    • Where can I find the manuals for the devices and equipment in my holiday home?

    • Is free Wi-Fi available in my holiday accommodation?

    • What types of beds can I expect to find in my holiday accommodation?

    • Do all of the holiday accommodations have parking spaces?

    • May I bring along my dog or another pet on holiday?

    • How many dogs or other pets are allowed in my holiday accommodation?

    • What is the maximum number of guests in my holiday accommodation?

    • The number of guests will change during my stay. What should I do?

Contact with an employee

We are available 7 days a week from 8 a.m. to 9 p.m. Different opening times apply during the holidays.

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For each holiday home mandatory additional costs apply. The additional costs vary per holiday home and can be found in the pop-up displayed with every price. No rights may be derived from these prices.