Safe Stay - Measures at the Park
For everyone's safety - updated January 13
A range of measures are in place at our parks to protect both our guests and our employees. In doing so we comply with the guidelines as set out by the Netherlands National Institute for Public Health and the Environment, as well as by the government. This means some facilities may be closed. More information about this can be found below. The facilities that remain open will undergo more frequent cleaning. Please follow the staff's guidelines and instructions at all times, to help ensure you enjoy a safe, carefree stay with us.
- We adhere to at least 1.5 m social distancing.
- We like to greet each other, but do so at a distance and don't shake hands.
- We regularly wash our hands with soap. We ensure there is always enough soap and paper hand towels available. Disinfectant stations are set up at multiple locations.
- We sneeze and cough into our elbows.
Checking in & out
- Have you been given a door pin code or key card? If so, you can drive straight to your holiday home. You do not need to check in or out at Reception. You don't have to return your key card upon departure. You can take it home as a souvenir, or you can throw it away.
- Don't have a door pin code or key card? If so, please come to Reception to check in & out (max. 1 person per holiday home, no groups).
The holiday home
- As always, we clean the property properly. In these unprecedented times, we do so even more thoroughly. For example, by ventilating your holiday home prior to your arrival, using new wipes for each new area and disinfecting all surfaces and points of contact, such as (door) handles and light switches. All guidelines and instructions for a safe stay can be found on the flyer in the holiday home.
- To protect our cleaning staff, please remove the white bed linen yourself upon departure and place it in the blue bag. Rented towels can also be placed in this blue sack.
Number of people in 1 house
- The Netherlands: You can stay in 1 house in the Netherlands with a maximum of 2 people from another household. This does not include children up to the age of 12. When it involves one household, there is no restriction on the number of people in a home. Does your travel group consist of more than 2 people over the age of 12 who are not part of your household? Then you can rebook your stay. Please contact the Guest Service to rebook your stay.
- Germany: The German government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until January 31. If you have booked a stay in one of our German parks, with an arrival until January 31, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay. Whether you can stay in the same house with several households after January 31 is not yet certain.
- Belgium: The Belgian government has taken additional measures to limit the further spread of the coronavirus. Tourist stays are not allowed until March 1. If you have booked a stay in one of our Belgian parks, with an arrival until March 1, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay. Whether you can stay in the same house with several households after March 1 is not yet certain.
- To guarantee the 1.5 meters social distancing, the number of visitors per facility is limited. We do our best to make sure everyone can take advantage of this, but when there are many people, we can't promise this.
- The wearing of a mask is compulsory in all Dutch public buildings.
- Signed routes have been introduced in a number of places. These ensure social distancing is upheld between guests arriving and departing. The signed routes are easily identified by the floor signage.
- It is only possible to pay by card machine, with contactless payments being the preferred choice. This avoids unnecessary hand contact.
- All points of contact are cleaned every 30 minutes, or after use.
- Many facilities have a plastic screen, ensuring our staff can safely interact with you.
Food & Drink
- All food and drink outlets in the Netherlands are closed for the time being. At parks with a restaurant and/or eatery, we will therefore deliver meals to your holiday home. However, our snack bars remain open for food collections.
- With delivery or with collection, please place your order digitally or with an employee, keeping 1.5 meters distance.
Supermarket and/or store
- The use of a trolley or basket is mandatory in the supermarket. Thus we can ensure it doesn't get too crowded in the supermarket. You may have to wait awhile at the entrance. Please ensure the necessary social distance there too.
- We have placed gloves for your use in the baker's corner. Please wear these when using the tongs to pick up your bread.
- We advise you to leave prams and buggies behind when you go shopping, due to possible alterations made in the supermarket and shops.
- If possible, we advise booking your bicycles in advance. You can collect pre-booked bicycles outside. Our staff will tell you where to collect the keys.
- Upon accepting the receipt, you automatically agree to the terms & conditions of hire. To avoid unnecessary contact we will not ask for a confirmation signature.
- Playing in an outdoor playground is always at your own risk. We ask parents to remotely monitor their children.
- All playgrounds have a clearly marked entrance and exit. Thus, we can ensure everyone can safely enter and leave the playground.
- If your child is sick, he cannot enter the playground. Please contact reception for further measures.
- Clean hands are important! Therefore, all children must wash/disinfect their hands at the entrance.
- Indoor playgrounds are closed.
Sport & Entertainment
- Want to play mini golf? One family or group is permitted per round.
- Only one person is permitted on the trampolines. This helps us safeguard the necessary distance between the guests.
- Koos Konijn will make an appearance at the parks now and again. For safety reasons, Koos Konijn will stay 1.5m away, and only a limited number of guests will be permitted to greet Koos from a distance.
- All Dutch swimming pools are closed for the time being.
- The thermal baths are open for medical treatment.
- Saunas are closed.
- (Facial) treatments in the wellness will not be done for the time being.