Safe Stay - Measures at the Park

For everyone's safety - updated July 22

A range of measures are in place at our parks to protect both our guests and our employees. In doing so we comply with the guidelines as set out by the government. Please follow the staff's guidelines and instructions at all times, to help ensure you enjoy a safe, carefree stay with us.

General measures

  • We adhere to at least 1.5 m social distancing.
  • We like to greet each other, but do so at a distance and don't shake hands.
  • We regularly wash our hands with soap. We ensure there is always enough soap and paper hand towels available. Disinfectant stations are set up at multiple locations.
  • We sneeze and cough into our elbows.
  • All measures put in place by the Dutch government also apply to our Dutch holiday parks.

Checking in & out

  • If you have a door PIN or key card, you can drive right through to your holiday home. You don't have to pass reception to check in. No need to check out at reception. Leave your key card in the public postbox at reception or at the boom gate.
  • If you haven't received a door PIN or a keycard, please come to reception at check-in and check-out, accompanied by no more than 1 person.

The holiday home

  • As always, we clean the property properly. In these unprecedented times, we do so even more thoroughly. For example, by ventilating your holiday home prior to your arrival, using new wipes for each new area and disinfecting all surfaces and points of contact, such as (door) handles and light switches. All guidelines and instructions for a safe stay can be found on the flyer in the holiday home.
  • To protect our cleaning staff, please remove the white bed linen yourself upon departure and place it in the blue bag. Rented towels can also be placed in this blue sack.

Number of people in 1 house

  • The Netherlands: There is no longer a restriction on the number of guests in a home.
  • Germany: The German government has taken additional measures to limit the spread of the coronavirus. The local government determines whether you can share 1 holiday home with another household.
    • In Ferienresort Cochem, a maximum of 25 people are allowed to share a holiday home.
    • At Bad Bentheim, a maximum of 25 people are allowed to share a holiday home. Guests up to the age of 13 do not count.
    • At HANSA-PARK, you can stay in 1 holiday home with 2 households. From 7 June, this will change to 10 people in total, without a restriction on the number of households. Then 10 friends are also allowed to share a home.
    • At Hafendorf Rheinsberg, 2 households can stay together in 1 holiday home. There are no restrictions on the number of guests.
    • At Résidence Winterberg, Bergresort Winterberg and Eifelpark Kronenburger See there is no longer a restriction on the number of guests in 1 holiday home.
    • At Ferienpark Hambachtal, all guests aged 15 years and older must be able to submit a rapid test or PCR test (max. 24 hours old) upon arrival. This may be a quick test from the supermarket, that you can take at the park reception.
    If your travel group does not meet these requirements, you can rebook your stay at another park or for a later date. Please contact the Guest Service to rebook your stay.
  • Belgium: You can stay in 1 house in Belgium with a maximum of 8 people from another household. When it involves one household, there is no restriction on the number of people in a home. Does your travel group consist of more than 8 people who are not part of your household? Then you can rebook your stay. Please contact the Guest Service to rebook your stay. 

All facilities

  • To guarantee the 1.5 meters social distancing, the number of visitors per facility is limited. We do our best to make sure everyone can take advantage of this, but when there are many people, we can't promise this.
  • From 26 June, you no longer have to wear a face mask in public buildings in the Netherlands if you can keep a distance of 1.5 meters. In Germany and Belgium this is however mandatory. Our employees will continue to wear a face mask for your safety and health.
  • Signed routes have been introduced in a number of places. These ensure social distancing is upheld between guests arriving and departing. The signed routes are easily identified by the floor signage.
  • It is only possible to pay by card machine, with contactless payments being the preferred choice. This avoids unnecessary hand contact.
  • All points of contact are cleaned every 30 minutes, or after use.
  • Many facilities have a plastic screen, ensuring our staff can safely interact with you.

Food & Drink

  • Our restaurants and terraces in the Netherlands are open.
  • In Germany, the decks are also open. Keep in mind that you do need to show a rapid test in order to take a seat. For example, you can buy such a rapid test in the supermarket, and it may not be older than 24 hours.
  • You don't have to make a reservation, you can just drop by. If there is a spot available, and your health check is OK, we will write down your details and the fun can begin. Our snack bars are open for food collections. At parks with a restaurant and/or eatery, we will also deliver meals to your holiday home.
  • With delivery or with collection, please place your order digitally or with an employee, keeping 1.5 meters distance.

Supermarket and/or store

  • The use of a trolley or basket is mandatory in the supermarket. Thus we can ensure it doesn't get too crowded in the supermarket. You may have to wait awhile at the entrance. Please ensure the necessary social distance there too.
  • We have placed gloves for your use in the baker's corner. Please wear these when using the tongs to pick up your bread.
  • We advise you to leave prams and buggies behind when you go shopping, due to possible alterations made in the supermarket and shops.

Bicycle rental

  • If possible, we advise booking your bicycles in advance. You can collect pre-booked bicycles outside. Our staff will tell you where to collect the keys.
  • Upon accepting the receipt, you automatically agree to the terms & conditions of hire. To avoid unnecessary contact we will not ask for a confirmation signature.

Outdoor playgrounds

  • All Outdoor playgrounds are open.
  • Playing in an outdoor playground is always at your own risk. We ask parents to remotely monitor their children.
  • All playgrounds have a clearly marked entrance and exit. Thus, we can ensure everyone can safely enter and leave the playground.
  • If your child is sick, he cannot enter the playground. Please contact reception for further measures.
  • Clean hands are important! Therefore, all children must wash/disinfect their hands at the entrance.

Indoor playgrounds

  • Any indoor playgrounds are open.

Sport & Entertainment

  • The Koos Kidsclub is open again under supervision. 
  • Want to play mini golf? One family or group is permitted per round.
  • Only one person is permitted on the trampolines. This helps us safeguard the necessary distance between the guests.
  • Koos Konijn will make an appearance at the parks now and again. For safety reasons, Koos Konijn will stay 1.5 m away, and only a limited number of guests will be permitted to greet Koos from a distance.

Swimming pools

  • The Dutch indoor and outdoor pools are open. However, there is a limit on the number of guests per swim. We are allowed to admit 1 guest per 5 m2. From 26 June, that is 1 guest per 5 m2. To give everyone a chance, we work with a time slot for which you can make a reservation. You do this at the park. Due to the maximum occupancy, we unfortunately cannot guarantee there will be room for everyone. Avoid disappointment and book your swim as soon as you arrive at the park. The pool changing rooms are open. Showers and slides remain closed. Showers and slides are open. 
  • The outdoor pools in Belgium and Spain are open.
  • Swimming pools in Germany are reopening again. The swimming pool at Ferienpark Cochem and Kronenburger See are still closed. Guests can still use the municipal outdoor pool in Cochem though. The swimming pool at BadePark Bentheim is also open.
  • All outdoor pools in France are open, except for Le Kérou's swimming pool. All indoor pools in France will remain closed for the time being.

Wellness treatments

  • The thermal baths, saunas and the brasserie at Klein Vink are open again. The same conditions apply here as for swimming pools. 
  • (Facial) treatments in the wellness will continue.